1.02 Sales 1

Nonverbal communication

Communication that involves the use of actions and expressions that send messages

Written communication

Communication that involves the use of recorded (written or typed) words.

Verbal communication

Communication that involves the use of spoken words

Sender

a person who transmits a message, letter, email, etc.

Receiver

is the listener, reader, or observer—that is, the individual (or the group of individuals) to whom a message is directed; also called the "audience" or decoder.

Communication process

is the transmission or passage of information or message from the sender through a selected channel to the receiver overcoming barriers that affect its pace; s a cyclic one as it begins with the sender and ends with the sender in the form of feedback.

Feedback

refers to a response from the receiver that gives the communicator an idea of how the message is being received and whether it needs to be modified

Decoding

convert (a coded message) into intelligible language.

Encoding

convert into a coded form.

Hearing

is simply the act of perceiving sound by the ear.

Active listening

A method of listening that involves paying attention, displaying proof of listening, and providing feedback to facilitate the two-way transmission of information

Stereotype

A set image or assumption about a person or thing

Communication

The two-way process of sending and receiving information, ideas, feelings, and beliefs

Tone

author's attitude towards the reader of the message. Examples include: confident, arrogant, racist, humorous, emotional, intimate, condescending and serious. ... Every writer chooses certain words to convey a meaning, mood or attitude.