(12) Quality Overview

How does the purchasing department contribute to the quality of an organization? Purchasing:

Communicates with suppliers.

Which of the following statements about quality products is true? Quality products:

Conform to specifications and are free of defects.

What is the main focus of lean manufacturing? Lean focuses on:

Eliminating all forms of waste.

Which department is responsible for translating customer requirements into technical manufacturing instructions?

Engineering

How does the sales department contribute to the quality of an organization? Sales:

Ensures prompt and accurate delivery of the finished product.

What is the most important characteristic of a quality organization? A quality organization:

Identifies its customers' needs and ensures that they are met and exceeded.

How does quality assurance ensure quality during production? Quality assurance focuses on:

Inspecting parts throughout the production process.

What is a quality management system (QMS)? A QMS is a:

QMS consists of written documents that outline the processes and procedures necessary for achieving quality.

Which department of an organization is the last internal customer responsible for satisfying customers?

Sales

Which approach to managing quality focuses on reducing the number of defects to near perfection?

Six Sigma

Which approach to quality management focuses on integrating quality across an entire organization?

TQM

What is an internal customer? Internal customers:

Work with other departments to create products.