2

Professional discounts, courtesy adjustments, and disallowance by insurance companies are examples of: Select one: a. vouchers b. adjustments c. liabilities d. assests

b. adjustments

The medical assistant performs daily accounts receivable (AR) procedures in the medical office to identify: Select one: a. outstanding debts not yet paid b. amounts owed to the physician c. total assets and liabilities d. the amount available in the petty cash fund

b. amounts owed to the physician

The process of reading through a letter, underlining significant words and phrases and making notes is the margin is known as: a. proofreading b. annotating c. sorting d. opening

b. annotating

It is a new calendar year, and the patient has not net their annual deductible. When is the most appropriate time to collect the estimated cost? a. after the insurance company has been billed b. at the time of service c. send a bill after the visit d. send a bill before the visit

b. at the time of service

Electronic Health Record (EHR) are: a. computerized records for one provider b. computerized lifelong healthcare records c. computerized records for the pharmacy d. computerized records only used at hospitals

b. computerized lifelong healthcare records

A receipt for depsoit, issued by the bank is known as: Select one: a. bank statement b. deposit record (receipt) c. deposit slip d. withdrawal slip

b. deposit record (receipt)

Which of the following type of check endorsement would include the words "for deposit only": Select one: a. Blank endorsement b. full endorsement c. restrictive endorsement d. none of the above

b. full endorsement

Which of the following types of patient file classification uses the time frame of 6 months or longer: Select one: a. active files b. inactive files c. closed files d. none of the above

b. inactive files

The modified-block letter format, each paragraph is: a. tabbed twice b. indented five (5) spaces c. capitalized on the first line d. double spaced after the first time

b. indented five (5) spaces

A patient should be roomed at arrival if they have the following: a. bronchitis b. influenza c. sinus infection d. lyme disease

b. influenza

Progress notes, narrative notation and flow charts are all examples of: Select one: a. medical record charting style b. recording patient information in medical record c. patient documentation in SOAP format d. patient chart filing systems

b. recording patient information in medical record

A patient calls the office. He has an PPO insurance and he received a bill of $150.00. His deductible has already been met and he made the copayment of $20 at the time of service. The PPO paid 80% of the charges. Which of the following parties is responsible for the remaining balance? Select one: a. the provider b. the PPO c. the patient d. a third party insurance

b. the PPO

Most medical offices have a policy on how to handle 'no-shows.' Termination of this type of patient is often the review policy when the patient has been a 'no-show' for: a. two appointments in a row b. three appointments in a row c. four appointments in a row d. five appointments in a row

b. three appointments in a row

A Matrix in a schedule is the: Select one: a. available facilities b. time not available c. hospital rounds (NO) d. available schedule time (NO)

b. time not available

The office assistant is told to schedule new patients for and office visit in a multi provider office. The policy is for patients to arrive 30 to 45 min prior to their appointment to complete patient history forms. Which of the following is the most efficient scheduling technique for this office? a. wave scheduling b. time-specified scheduling c. open booking d. modified wave scheduling

b. time-specified scheduling

The national correct coding intiavtive (NCCI or CCI) was implemented in 1996 to: Select one: a. reduce hospitalization expenses b. to reduce Medicare expenditures c. specify why Medicare denial might be anticipated d. ensure that proper charges are posted to patient accounts

b. to reduce Medicare expenditures

Which of the following is used to verify accuracy of accounts receivable control records: a. total the balances in some of the patient accounts with no balance due b. total balances of all patient account records with a balance due c. compare presnt total to the beginning total of the accounts receivable figure on the day sheet d. when the two totals don't agree, adjust them so they do

b. total balances of all patient account records with a balance due

How long must records of employment taxes be kept: a. 2 years b. 3 years c. 4 years d. 5 years

c. 4 years

A cashier's check is a special check sold to a customer by: Select one: a. UPS b. Fed-Ex c. Financial institutions

c. Financial institutions

Which of the following is the most appropriate action to take when there is a delay in the physician's schedule? Select one: a. Notify patients when there will be more than a 45- min wait b. notify patients when there is an emergency only. You have seen the provider catch up before c. Give patients an estimate of delay and options to deal with delay d. offer to cancel and let them call for another appointment

c. Give patients an estimate of delay and options to deal with delay

Prior to purging and destroying paper medical charts, a medical office assistant should consult which of the following guidelines? Select one: a. OSHA b. Municipal c. State and Federal d. AMA

c. State and Federal

Registered mail is used when you are sending: Select one: a. a package weighing over 70lbs b. a package with books/catalogues c. a priority mail package that is valuable d. bulk rate package with educational materials

c. a priority mail package that is valuable

The printed information after the title and before the text in journal articles which facilitates evaluation of the content relevance for reader is the : a. bibliography b. footnote c. abstract d. excerpt

c. abstract

______ is the process of recording, analyzing and summarizing business transactions for the purpose of good financial management: Select one: a. data entry b. bookkeeping c. accounting d. none of the above

c. accounting

Cash, inventory, furniture, and equipment are types of: Select one: a. capital b. collateral c. assests d. liabilities

c. assests

The subject in a letter is placed: Select one: a. after the letterhead b. between the date line and inside address c. between the inside address and salutation d. after the salutation

c. between the inside address and salutation

The medical assistant needs to contact the patient. What part of the electronic health record or paper chart should the MA access for the necessary information? Select one: a. consultations b. laboratory orders c. billing d. progress notes

c. billing

A physician's business share in a medical practice (owner's equity or proprietorship) is also called: Select one: a. accounts payable b. account receivable c. capital d. net income

c. capital

Which of the following medical term is misspelled: Select one: a. atria b. metastases c. diverticulums d. epiphyses

c. diverticulums

A paperless computerized system enabling funds to be debited, credited, or transferred is known as: Select one: a. automatic funds transfer b. bank by mail c. electronic funds transfer (banking) d. point of purchase banking

c. electronic funds transfer (banking)

Medicare claims are processed by regional insurance companies called: Select one: a. primary carriers b. secondary carriers c. fiscal intermediaries d. supplemental intermediaries

c. fiscal intermediaries

The advance Beneficiary Notice (ABN) should be obtained: a. for every procedure performed in the office b. for every procedure ordered in the hospital c. for services that are not covered by Medicare d. for services that do not meet medical necessity requirements

c. for services that are not covered by Medicare

The total income of a medical paractice is called: Select one: a. a profit and loss financial report b. what a specific employee generated for the medical practice c. gross income d. net income

c. gross income

Computer backups should be stored: a. near the computer b. in the refrgerator c. in a seperate location d. it doesn't matter where they are stored

c. in a seperate location

An additional code composed of a hyphen plus two (2) digits is called a/an: Select one: a. add-on b. indention c. modifier d. exemption

c. modifier

Business transactions on the books representing unsecured accounts receivable where credit was extended without a formal written contract are called: a. cycle billing b. closed accounts c. open accounts d. written contract accounts

c. open accounts

A/an _______ is readily available for minor office expenses: Select one: a. open account b. cash change drawer c. petty cash fund d. closed account

c. petty cash fund

The form that the patient signs to give the physician permission to disclose health information and insurance carrier is called: Select one: a. precertification b. explanation of benefits c. release of information d. authorization of information

c. release of information

The range of usual fees charged by doctors in the same locality is called: a. usual fee b. fee profile c. usual and customary fee d. insurance allowance

c. usual and customary fee

When setting up a daily matrix for appointment scheduling, leave daily time slots open for: Select one: a. late appointments b. new patients c. rescheduled patients d. acutely ill patients

d. acutely ill patients

A tickler file may be used for which of the following purpose: Select one: a. to purge charts at a specific time b. to run billing statements c. to file government reports d. all of the above

d. all of the above

Examples of insurance abuse include which of the following a. exsessive charges for services b. misrepresenting the diagnosis to justify payment c. falsifying certificates of medical necessity d. all of the above

d. all of the above

The Medicare Summary Notice (MSN) includes which of the following information items: a. amount billed by provider b. amount approved/allowed by Medicare c. amount paid by Medicare d. all of the above

d. all of the above

Which of the following are posting errors: a. figures in the wrong column b. a sliding number c. transposed numbers d. all of the above

d. all of the above

A medical assistant removes a folder from a file he/she should substitute in its place: a. a tab b. a flag c. an "in-guide" d. an "out-guide"

d. an "out-guide"

Which of the following types of appointments would classify as "preventative services"? Select one: a. pregnancy check at 12 weeks gestation b. suspected strep throat and ear infection follow up c. prosthetic devices d. annual wellness visit

d. annual wellness visit

A coordination of benefits clause is included in most insurance policies. The purpose of this is to: Select one: a. Provide payment to correct provider b. prevent overpayment of benefits beyond the cost of the medical service c. prevent duplication of benefits for the same medical expense d. both B & C

d. both B & C

The provider gives the MA a referral for the patient to get a CAT scan. Which of the following steps should the MA do first? Select one: a. Call the facility and schedule the test b. fax pertinent medical records to the facility c. document the precertification number in the patient chart d. call the insurance company and process an authorization

d. call the insurance company and process an authorization

Which of the following is a legal collection included in the Fair Debt Collection Practices Act: a. harrassement of the person b. making false statements c. making threats d. calling a person at 6pm (meal time)

d. calling a person at 6pm (meal time)

When using ICD-10 coding, E-codes provide a supplemental classification for: Select one: a. diagnosis-related groups b. situations that influence patient's health c. office visit when the patient is not ill d. circumstances/conditions as cause of injury/adverse effects

d. circumstances/conditions as cause of injury/adverse effects

When a patient has a dual insurance plan working together to determine payment, that is called: a. capitation b. coinsurance c. benefits d. coordination of benefits

d. coordination of benefits

The daysheet is a: a. list of daily duties to be completed b. copy of the doctor's daily schedule c. copy of the patients daily statement d. daily record of changes and payments

d. daily record of changes and payments

The transfer of information such as patient eligibility , claim status and authorizations are addressed under the HIPAA Administrative Simplification and Compliance Act as electronic: a. report management b. clearinghouse c. remittance advice d. data interchange

d. data interchange

If a medical assistant accidentally opens a piece of personal mail to his or her employer, he or she could: a. put it back in the envelope and tape the opened edge b. reseal the envelope with tape and put it with the outgoing mail c. put it in a new envelope and seal it d. fold it and put it back in the envelope and write across the outside "opened in error"

d. fold it and put it back in the envelope and write across the outside "opened in error"

Scheduling patients with the same medical problem on the same day is: Select one: a. modified wave scheduling b. advanced booking c. appointment time pattern d. grouping or categorization scheduling

d. grouping or categorization scheduling

The tax deducted from an employee's gross income based on the number of withholding exemptions and amount earned for a pay period is called: a. federal tax withholding b. Federal Unemployement Tax c. federal contribution tax d. income tax withholding

d. income tax withholding

Which of the following is required for permission to treat a patient scheduled for a complex procedure? a. living will b. implied consent c. advanced directive d. informed consent

d. informed consent

Which of the following is required for permission to treat a patient who is scheduled for a biopsy? a. living will b. implied consent c. advanced directive d. informed consent

d. informed consent

A curriculum vitae: Select one: a. lists honors and awards only b. lists education only c. lists organizations that the physician belongs to d. is similar to a job resume

d. is similar to a job resume

HIPAA Security Rule required covered entities to use and establish safeguards to protect patient information. One way to do this is encryption. Encryption refers to: Select one: a. patient charting only in computer form b. secret code for emails c. HELP menu d. method of converting a message into encoded text

d. method of converting a message into encoded

The personal desktop computer generally used by the medical assistant is classified as a: a. supercomputer b. mainframe computer c. minicomputer d. microcomputer

d. microcomputer

The complimentary close for a general letter should be: Select one: a. warm regards b. best wishes c. very truly yours d. none of the above

d. none of the above

One of the most common ways of collecting overdue accounts is: Select one: a. asking for payment by a certain date b. sending weekly letters until they pay c. sending a staff member to collect in person d. phoning a patient to let them know a payment is due

d. phoning a patient to let them know a payment is due

When taking a telephone message, you should have a list of: a. all referral doctors to be used b. the clinic personnel names/phone numbers c. the closest hospital/emergency rooms d. questions concerning a patient's condidtion

d. questions concerning a patient's condidtion

Mail that requires "special handling" applies to: Select one: a. first-class mail b. second-class mail c. third-class mail d. standard mail including insured and COD

d. standard mail including insured and COD

Which of the following is a way to find out what a particular procedure costs: Select one: a. divide the total expenses for one month by the number of procedures performed in that month b. multiply the time the procedure was performed in that month c. subtract the total expenses from the profit you made during that month d. add the number of procedures performed, then subtract the expense

a. divide the total expenses for one month by the number of procedures performed in that month

The list of charges for a medical practice is called a: a. fee schedule b. value schedule c. billing schedule d. coding schedule

a. fee schedule

Proper medical record entries are necessary as they are used for: Select one: a. legal documentation b. individual office statistics c. tracking former patients d. determining medication use

a. legal documentation

The medical assistant should stamp checks with the restrictive endorsement 'for deposit only' to prevent: a. loss or theft b. non sufficient funds c. stop- payment d. overdraft fees

a. loss or theft

To protect against loss of information processed on a computer, the medical assistant should Select one: a. make back-up copies b. debug the program c. learn the program commands d. use electronic mail

a. make back-up copies

What type of banking allows instant transfer of funds from a bank account at the time of purchase is made at a stationary store, gas station, ect: Select one: a. point-of-sale banking b. pay-as-you-go banking c. credti card purchasing d. electronic funds transfer

a. point-of-sale banking

The patient is referred to a podiatrist. Entering the specialist's NPI number and number of visits requested into the patient't carrier's website is part of which of the following processes? a. precertification b. compensation c. assignment of benefits d. electronic claims submission

a. precertificaton

Examples of Accounts Payable would be: Select one: a. rent, utilities, payroll b. rent, utilities, savings c. rent, utilities, investments d. rent, patient accounts, utilities

a. rent, utilities, payroll

Federal regulations require that a sign be posted in the office to inform patients of: Select one: a. their rights as a patient b. co-payments per insurance company c. credit card policies for patients d. services and procedures with prices

a. their rights as a patient

A check that is not considered negotiable but can be converted into a negotiable instrument or cash is also known as a: a. warrant b. note c. voucher d. limited check

a. warrant

3 ways to remind patients of their appointment are: a. appointment cards, mailed cards, telephone b. appointment cards, fax, telephone c. mailed cards, fax, telephone d. mailed cards, telephone, e-mail

appointment cards, mailed cards, telephone

Which of the following office software applications uses and electronic signature? a. encoders b. EHR c. spreadsheets d. scheduling matrix

b. EHR

A telephone caller requests the medical records for the past three months of a patient Mr. X be faxed to her employer, an insurance company. Your response should be: a. we will be happy to send them to you b. I will take your message and relay your request to our staff c. we do not allow our medical records to leave d. let me give you a brief synopsis over the phone

b. I will take your message and relay your request to our staff

Which law states that the patient has 60 days from the date that the statement is mailed to complain about a billing error: a. The Fair Credit Opportunity Act b. The Fair Credit Billing Act c. The truth in Lending Consumer Credit cost Disclosure d. The equal Credit Opportunity Act

b. The Fair Credit Billing Act

In addition to cash and checks, larger medical practices may accept payment by means of: Select one: a. credit cards b. a write-off c. vouchers d. invoices (NO)

a. credit cards

The type of software program that a patient's name, address, phone, and insurance is entered into is: Select one: a. database b. a spreadsheet c. graphics d. word processing

a. database

Which of the following forms should always be included when sending a fax originating from the medical office? a. cover sheet b. release of information c. HIPAA waiver d. informed consent

a. cover sheet

The time limit to submit a claim from date of service for both TRICARE/CHAMPUS and CHAMPVA is: a. 1 year b. 30 days c. 290 days d. 120 days

a. 1 year

Which of the following phone calls should be handled first? a. A patient complaining of chest pain or shortness of breath b. A patient previously treated with high blood pressure aggressively asking for refills c. a physician returning a page d. a patient concerned about a laboratory result about HIV

a. A patient complaining of chest pain or shortness of breath

The universal claim form for pyhsician billing is known as: Select one: a. CMS-1500 b. UB-92 c. HCFA-1500 d. none of the above

a. CMS-1500

Trust in regard to financial obligation is known as: Select one: a. Credit b. faith c. bonding d. bankruptcy

a. Credit

The amount of federal unemployment tax to be paid is stated in a federal publication titled: Select one: a. Federal Employer Tax Guide b. Wage Tax Guide c. Employee Tax Guide d. Employer Federal Tax Return Guide

a. Federal Employer Tax Guide

Fines ranging from $100 to $50,000 may be enforced to an individual for violation of which of the following? Select one: a. HIPAA b. OSHA standards c. CLIA d. CDC guidlelines

a. HIPAA

Which of the following is the largest provider of medical information to professionals and consumers: a. National Lirary of Medecine b. Index of Medicus c. medline d. Grateful Med

a. National Lirary of Medecine

group of physicians who have a contract to provide services to subscribers of a plan for a set fee are part of a/an: Select one: a. PPO b. HMO c. PHO d. PRO

a. PPO

Which of the following acts states that if a physician agrees to extend credit to one patient, the same financial statement must be extended to all patients who represent it: a. The Equal Credit Opportunity Act b. The Equal Debit Act c. The Federal Truth in Lending Act d. Regulation Z

a. The Equal Credit Opportunity Act

Amounts owed to creditors for regular operating expenses of a business are known as: a. accounts payable b. capital c. accounts receivable d. peg-boarding accounts

a. accounts payable

An analysis of accounts receivable indication 60, 90, and 120 days delinquency is known as: a. aging accounts b. adjusting accounts c. credit accounts d. cycled accounts

a. aging accounts

Change for a patient who pays cash is made from the: Select one: a. cash drawer b. petty cash fund c. bank deposit fund d. open account fund

a. cash drawer

After you have completed your NCCT exam, what steps must you complete in order to receive NCMA certification. Select one: a. complete medical assisting externship and upload high school diploma and MTI Diploma to NCCT b. Nothing, once I take the exam I am certified c. Once I complete my MA externship, they will send me my certification, I do not need to upload anything. d. They will give me my certification the day of the exam.

a. complete medical assisting externship and upload high school diploma and MTI Diploma to NCCT

The primary care provider hands the medical assistant a referral for a patient to get an MRI. Which of the following should the MA do first? Select one: a. Call the facility and schedule the MRI b. Fax pertinent medical records to the facility c. Document the precertification number in the patient's chart d. Call the insurance company and process an authorization

d. Call the insurance company and process an authorization

Which of the following names should come first when working with alpha-numeric filing system? Select one: a. Peter G. Burns Sr. b. Jonathan A. Mendez I c. Jonathan A. Mendez II d. Peter G. Burns Jr.

d. Peter G. Burns Jr.

Before storing or destroying paper medical charts, the medical office should consult which of the following guidelines? Select one: a. OSHA b. AMA c. Municipal d. State and Federal

d. State and Federal

If the medical assistant wishes to move paragraphs of information from one document to another, what function will likely be utilized: a. page formatting b. a macro c. merge operations d. a block operation

d. a block operation