2023 PMP Study - Resource Management

Herzberg's Theory of Motivation

Theory based on hygiene agents, motivational factors that improve work satisfaction. Based on giving people that foundation to succeed

Expectancy Theory

Theory that says you attract what you expect

OSCAR model

This is a five-step coaching model for developing your team

Plan resource management

process describing how to estimate, acquire, manage, and use team and physical resources

Acquire Resources

process that includes getting the staff and the physical resources needed to build the deliverables on the project.

Develop Team

process that includes improving abilities, team member communications, and the overall team atmosphere. Focuses on teambuilding and enhancing performance

Manage Team

process that includes tracking team member performance, providing feedback, providing feedback, resolving issues, and managing team changes

Estimate Activity Resources

process that looks at each individual activity and determines what and how many resources that are needed to complete that activity. Includes the quantities of epopee and physical resources.

Control resources

process that manages the physical resources on the project as the project is progressing PM will need to ensure that the physical resources are being used correctly and efficiently

McGregor's X & Y Theory

Has theory X and theory y. Theory x is based on micromanagement & distrust, while theory Y is based on empowerment & trust

resources, priorities, and schedules

Over half of conflicts are caused by

Develop Team

Performance assessments are a part of which process group?

Physiological, safety, social, esteem, self-actualization

What are the 5 levels of Maslow's hierarchy of needs?

Forming, storming, norming, performing, adjourning

What are the 5 stages of Tuckman's ladder?

Expert and Reward

What are the best forms of power to have/use?

Achievement, Power, Affiliation

What are the three needs in McClelland's 3 needs theory?

outcome, situation, choices, actions, reviews

What does the acronym OSCAR stand for?

Drexler/Sibbet Team performance model

What is the name of the 7 step team performance model that includes the following stages: orientation, trust building, goal clarification, commitment, implementation, high performance, renewal

Preassignment

When you can build assignments into your resource management plan because they have already been guaranteed to you as a project resource

halo effect

causes people with technical knowledge to be promoted into management positions even if they are not qualified to be a manager

Expectancy Theory

theory that states you need to be able to give people an achievable expectation for reward in order to motivate them

FALSE

(True/False) Control resources includes HR-related resources

Smoothing (Accommodating)

A conflict type that comes from minimizing a problem or making it seem like it's not a big deal

Theory Z

A theory focused on increasing loyalty to the workplace

resource availability

an output that describes when each member of your team will be available

Team Charter

document that outlines the behavior that will be acceptable throughout a project. Includes general rules for conduct, decision making, and one-on-one conversations

Organizational Theory

how an organization manages their people

resource management

includes identifying, obtaining, and managing the resources needed for the successful completion of the project. Includes the management of both the team and the physical resources.

referent power

power that comes from the fact that people admire you, are loyal to you, and want to do what you do because you're part of the 'cool crowd'