236- Mgmt Quizzes

____ skills include the ability to obtain, interpret, and apply information needed to make sound decisions.

Conceptual

Who introduced functional approach

Fayol

Certain categories of employees cannot be disciplined or discharged because of government regulations. t or f

false

Delegating authority is primarily used to prevent supervisors from having to complete tasks they do not enjoy. a. True b. False

false

Encouragement gives employees the authority and responsibility to accomplish their individual and the organization's objectives. a. True b. False

false

Flextime allows employees to work from home via the computer. a. True b. False

false

In general, the position of any supervisor has five main requirements. a. True b. False

false

Most successful supervisors do not know how to motivate workers to perform their duties; it is usually best to rely on formal managerial authority. a. True b. False

false

Older workers who show decline in physical and mental abilities should be replaced with younger workers immediately. a. True b. False

false

Ralph Smucker is considered "the father of modern management." a. True b. False

false

Reports by the U.S. Justice Department indicate that alleged discrimination in the workplace has decreased significantly during the past two decades. t or f

false

Researchers of the Baldwin effect concluded that workers performed differently than they normally did because the researchers were observing them. a. True b. False

false

Since most organizations recognize the importance of integrating their workplace, barriers for minorities have been removed. t or f

false

The role of a supervisor as an enabler is to allow employees to be average so that they have no work-related stress. a. True b. False

false

The position of a follower is a static or a permanent position. t or f

f

telecommuting

receiving, doing, sending work from home via computer

The smaller the work group, the more a supervisor will have to delegate authority. t or f

f

Which of the following groups is NOT considered to be a protected group?

people younger than 25

hawthorne effecy

personalized interest shown in people may cause them to behave differently.

Global challenge

recognizing management practices differ culturally / structurally in other places

Supervisors tend to be able to communicate better with subordinates who are of the:

same race

Managers perform:

similar managerial functions regardless of the nature of the organizatio

SKA stands for:

skills, knowledge, and abilities.

____ includes the tasks of recruiting, selecting, orienting, training, appraising, promoting, and compensating employees.

staffing

Accountability is the obligation one has to one's boss and the expectation that employees will accept credit or blame for the results achieved in performing assigned tasks. t or f

t

Autocratic supervisors delegate very little or no authority to subordinates. t or f

t

Followership, the capacity or willingness to follow a leader, completes the reciprocal process of leadership. t or f

t

Trust is the belief that someone is reliable, good, honest, and effective. t or f

t

A supervisor must be a good leader and follower. a. True b. False

true

Five functions of management (Fayol)

1. planning 2. organizing. 3. commanding 4. coordinating 5. controlling

According to a study, approximately _____ of workers have had an office romance.

37%

Nearly _____ percent of those unemployed in the United States are women.

60

Approximately _____ of women rank work-life balance as the most important aspect of job satisfaction.

72%

Flextime

A schedule that allows workers to choose work hours that fit their particular needs.

Which of the following is most likely a reason for a lack of supervisory delegation?

A supervisor's fear of being replaced

Job sharing

Allows two or more employees to perform a job normally done by one full time employee

Which of the following is an example of job sharing?

Employees working together to perform a specific job

_ is the system of moral principles that guide the conduct of an individual, group, or society.

Ethics

Identify a true statement about the process of delegation.

It gives employees a greater voice in how a job is to be done.

Which of the following statements is true of autocratic supervision?

It relies on formal authority, threats, pressure, and close control

Which of the following statements is true of the term leadership?

It resides in a supervisor's ability to obtain the work group's willingness to follow.

Successful supervisors tend to rely more on their technical skills than on their conceptual and interpersonal skills. t or f

f

Which of the following approaches to management uses mathematical modeling and computer technology?

Quantitative

Which of the following is a professional organization for HR professionals?

Society for Human Resource Management

An advantage of participative management is that:

a supervisor's directive can be transformed into a solution for which employees feel shared ownership.

In which of the following work environments do authoritarian direction and close control bring about the desired results?

a. Factories b. Nursing care units c. Retail stores d. None of the above D

Which of the following is NOT a current workplace trend?

a. Increase in employee loyalty b. Growing demand for flexible work c. Shortage of skilled workers d. Rise in economic uncertainty A

Individuals who report to supervisors are called:

a. team members. b. employees. c. subordinates. d. all of the above. D

Glass ceiling

an invisible limit on women's climb up the occupational ladder

Successful Supervisors Develop the ability to

balance the requirements for high work performance with the diverse needs of the workforce.

The experiments at the Hawthorne plant gave rise to what was known as the human relations movement and later as the _____.

behavioral science approach

When women assume physically demanding jobs, ______.

changes to equipment and procedures may be necessary

Supervisors who threaten punishment and discipline resort to:

coercive power

General supervision and participative management are grounded in McGregor's Theory X assumptions. t or f

f

diversity

cultural, ethnic, gender, age , education, race, difference of workforce

Supervisors should _____ sexual language, innuendos, and behavior in the workplace.

discourage

The Challenges and Rewards of Supervision

diverse workforce increased responsibitliy unpredictable nature of job accomplishment from doing well managing pressure and conflict

A person's ethics are not reflective of a person's culture and personal experiences. t or f

f

A supervisor who delegates expects employees to make few decisions on their own. t or f

f

Supervisors

first level manager in charge of entry level employees

Working supervisors

first-level individuals who perform supervisory functions but who may not be legally or officially be part of management

A _____ is an invisible barrier that compartmentalizes women and minorities into certain occupational classes.

glass wall

A(n) _____ is a complaint that the union has formally presented to management and that alleges a violation of the labor agreement.

grievance

Women in workforce

increased amount conflict family and job sexual harassment

Changing tech and business conditions

increased demand for computer skills increasing amounts of info to be managed Uncertainty of tech changes

Effective leaders:

inspire trust

Glass walls

invisible barriers that confine minorities and women to certain types of positions within organizations

____ is defined as the process of influencing the opinions, attitudes, and behaviors of others toward the achievement of a goal.

leadership

___ means guiding the activities of employees toward accomplishing objectives.

leading

Barriers for minorities include all of the following EXCEPT:

limited skills

onboarding

programs that help employees to integrate and transition to new jobs by making them familiar with corporate policies, procedures, culture, and politics by clarifying work-role expectations and responsibilities

New supervisors should do all of the following EXCEPT:

making drastic changes.

The scientific management approach states that:

managers should determine the most efficient way to do a job.

Douglas McGregor's Theory X rests on the assumption that:

most employees dislike work, avoid responsibility, and must be coerced to work hard.

Douglas McGregor's Theory Y rests on the assumption that:

most employees enjoy work, seek responsibility, and can self-direct.

A(n) _____ establishes locations, manages production, and delivers services in more than one country and most often directs management policies and practices from one home country.

multinational corportation

Contingency-style leadership proponents advocate that:

no one leadership style is effective in all situations.

Corporate Social Responsibility (CSR)

organizations consider legal, economic, ethical responsibitlies an interest of all stakeholders

Supervisors must be sensitive to _____ effects of racial discrimination.

past and present

Corporate culture

the shared experiences, stories, beliefs, and norms that characterize an organization

Coordination is:

the synchronization of employees' efforts and the organization's resources toward achieving goals.

According to the Rehabilitation Act of 1973, reasonable accommodation means altering the usual ways of doing things so that an otherwise qualified disabled person can perform the essential duties of a job but without creating an undue hardship for the employer. t or f

true

According to the functional approach to management, the five functions critical to managerial effectiveness are planning, organizing, commanding, coordinating, and controlling. a. True b. False

true

Court decisions have generally held that an employer is liable if the sexual harassment of employees is condoned or overlooked or fails to lead to corrective actions by management. t or f

true

Employers must make reasonable accommodations for employees with differing religious beliefs. t or f

true

Harvard professor John P. Kotter contends that management involves keeping the current system operating through planning, budgeting, staffing, controlling, and problem solving, while leadership is the development of vision and strategies, the alignment of relevant people behind those strategies, and the empowerment of people to make the vision happen. a. True b. False

true

In general, generation Xers have far less concern than matures about staying with companies for long periods. a. True b. False

true

Managing diversity means being aware of differences and managing employees as individuals. To manage diversity does not mean just recognizing and tolerating differences but also supporting and using the differences to the organization's advantage.. t or f

true

Many organizations have implemented a team-based organizational structure that focuses on customer satisfaction, productivity, profitability, and continuous improvement. a. True b. False

true

Minority employees who experienced prejudicial treatment may resent supervisors of different ethnic backgrounds. t or f

true

Most organizations have some supervisors who feel overburdened. a. True b. False

true

Onboarding is a continuous process of assimilation and growth within an organization for new hires. a. True b. False

true

Supervisors are first-level managers who are in charge of entry-level and other departmental employees. a. True b. False

true

Technical skills include the ability to perform the jobs in the supervisor's area of responsibility. a. True b. False

true

The initial managerial function is called planning. a. True b. False

true

The most significant characteristic of an increasingly changing workforce will be its diversity. a. True b. False

true

The scientific management approach, the functional approach, the human relations approach, and the quantitative/systems approaches are four approaches to management. a. True b. False

true

Throughout the past several decades, both the number and the percentage of women in the labor force have increased dramatically. t or f

true

Equal Employment Opportunity and affirmative action programs most often impact:

white males

Changing age patterns

workforce will continue to grow older