(290-10-2) Thinking Skills for Troubleshooting

More likely to improve your motivation and be a better problem solver.

By taking control of the expectations you have, you are

A significant change in attitude with a noticeable movement toward negative, hostile, cynical, or paranoid thoughts

It is essential to pay attention to warning signs of stress overload. Poor attitude is one of the behaviors that may indicate that you are overstressed. What are the symptoms of poor attitude behavior?

You observe and take notes relevant to the issue.

The attribute of being "active" as a critical thinker means

Tell yourself "not now" and move onto a positive thought whenever negative thoughts occur.

To break the habit of a negative self-talk cycle

Deductive.

What kind of reasoning is described as applying a general statement that you know to be true to a new situation?

Presuming that all members of a group have certain characteristics.

Which of the following best describes stereotyped thinking?

Identify the source of emotional overload.

Which of the following is a method for controlling expectations?

Notes and recorded data are tools that can help you accurately remember events at a site that can help you determine a plan of action or evaluate the decisions you made.

Why should you take the time to take notes and accurately record data at each job location?

Identifying the problem.

You are at a customer's home and you are asking the customer whether the problem is intermittent or constant. Which step are you using from the six-step troubleshooting process?

Verifying the solution.

You are at a customer's home and you believe you have solved the problem. When you check to be sure the resolution did not introduce any new problems, which step are you using from the six-step troubleshooting process?