330 Chapter 1

Which of the following is not a form of human capital?

Cooperative effort According to Table 1.2, human capital is education; experience; knowledge, skills, and abilities; vision; confidence and self-esteem; initiative and entrepreneurship; adaptability and flexibility; readiness to learn; and reputation. Social capital is the productive potential resulting from relationships, goodwill, trust, and cooperative effort.

What kind of a response is a manager completing when he or she eliminates the situation in which the problem occurs?

Dissolving Dissolving problems requires changing or eliminating the situation in which the problem occurs.

Our tendency to overlook the unethical behavior of another when it's in our interest to remain ignorant is called "the slippery slope."

False Table 1.4 states that "motivated blindness" occurs when we overlook the unethical behavior of another when it's in our interest to remain ignorant.

Larry, a new lawyer at Dewey, Dewey, and Dewey, is under pressure to maximize his billable hours. If he doesn't bill enough hours, he will receive negative performance reviews and is likely to lose his job. Larry starts rounding up the minutes on each of his phone calls and meetings to the next 10 minute level. This is an example of:

Ill-conceived goals The effect of setting goals and incentives to promote a desired behavior, but instead these goals encourage negative ones, is described as ill-conceived goals in Table 1.4.

The perspective that states that behavior is a function of interdependent person and environmental factors is called the ______ perspective.

Interactional The interactional perspective states that behavior is a function of interdependent person and environmental factors.

Which of the following is not a soft skill?

Operations Hard skills are the technical expertise and knowledge to do a particular task or job function, such as financial analysis, accounting, or operations.

A problem is a gap between an actual and a desired situation.

True A problem is a difference or gap between an actual and a desired situation.

Human capital is the productive potential of an individual's knowledge, skills, and experiences.

True Social capital is the productive potential resulting from relationships, goodwill, trust, and cooperative effort. Human capital is the productive potential of an individual's knowledge, skills, and experiences.

The "integrative framework" for understanding and applying OB is based on the systems approach.

True To assemble our framework, we use the systems approach as our foundation.

Unethical behavior erodes trust, and also negatively affects cooperation in organizations.

True Unethical behavior reduces cooperation, loyalty, and contributions, which of course hurts the performance of individuals, teams, and organizations.