3720 Final Exam

Which of the following would be an appropriate gift for a representative of a business organization you have worked with for a year in Japan?

A set of three books written by an author you have mentioned

Northeast Asian Cultures feel that it is important to be formal in language. Which fo the following is an example discussed in class of formality in Northeast Asian cultures?

Addressing the individual by relationship over name

In the U.S.

All of these are correct

Of the following statements, which is/are correct? (slang)

All of these are correct

Which of the following is not correct about the Arabic language?

Arabs see the language as excluding emotional content

Susie has wants to go to a concert but has a school soccer game the same evening. Susie chooses to play in the soccer game, because group success is more important than her individual happiness. Which of the following concepts does this best describe?

Collectivism

You go to your friends house and you see her grandparents live with her immediate family. You also notice that the family unit works together to support one another and shares chores in the house. Which of the following best describes this family unit?

Collectivism Family

Which of the following is the central element of negotiation?

Communication

The shared understanding of the meaning of communication and the behaviors appropriate for specific situations reflect what basic assumption?

Communication is rule governed

Which of the following statements addressing communication rules is/are correct?

Context helps specify communication rules

Which of the following describes China's objective when negotiating?

Cooperative relationship

David is part of the reform Jewish community. Which of the following best describes his Jewish identity?

David is part of the reform Jewish community. Which of the following best describes his Jewish identity?

Vocal qualities include all of the following except:

Dialect

At what stage of culture shock does a person begin to recognize the reality of the new setting?

Disillusionment

Which of the following is used to describe American culture?

Doing

Kim Eun-Ju was born in Korea. She became a medical doctor and married Yoon Se-Hong. What will likely be her professional name as a doctor?

Dr. Kim

Prejudicial attitudes like "I didn't get the promotion because they needed to meet an affirmative action quota" reflect what function of prejudice?

Ego-defensive

Your friend says she dislikes people from the west coast because she thinks people from the east coast are more productive. Even though he is from California, he thinks he is a very productive person. Your friend is most closely exhibiting what concept?

Ego-defensive function

If you scowl because you are angry or frown because you are sad, what function of nonverbal communication are you engaged in?

Expressing internal states

A silent reaction to a business proposal would seem negative to American, French, and German executives, but not Arabic executives.

False

Dialects reflect the variations in pronunciation that occur when people are speaking the same language.

False

For the Chinese, a contract is a rigid agreement in which parties are expected to adhere precisely to the various provisions.

False

Holistic health is focused only on fixing the symptoms of an illness.

False

If a cashier touches your hand while giving you change, this is referred to as professional touch.

False

If you say "good job" while giving the 'thumbs-up' sign, you are substituting the message with nonverbal communication.

False

Immigration assistance, unemployment benefits, and domestic services are found in the business context.

False

Nonverbal communication is always intentional.

False

The "thumbs-up" sign is considered positive in the U.S. as well as in Australia and West Africa.

False

The noisy, animated speech form often associated with Arabs is normally limited to interactions with elders and superiors.

False

​During negotiations, Americans have similar expectations with regard to small talk as their Japanese counterparts.

False

Based on the number of days an employee must take as leave each year, which of the following countries rates leisure as most important?

France

Which of the following statements about the Western vs. the Eastern cultural traditions is NOT true:

In comparison to Easterners, Westerners prefer to perceive and know things in a more synthetic way, which emphasizes the interplay between the two sides of an issue.

Gerry cares more about working hard to get himself a promotion, than helping his team succeed. What concept does this describe?

Individualism

When an adult greets a child with a high-five, this is an example of:

Informality of American culture

Which of the following characteristics are shared by the business, educational, and healthcare contexts?

Involved personnel

Which of the following is true about the use of the Spanish language in Mexico?

It reflects an enjoyment of wordplay

Identify the correct term or phrase that refers to "the roadmap of a culture."

Language

Which of the following describes the United States' objective when negotiating?

Legal contract

What recommendations do the authors offer to improve nonverbal communication?

Monitor nonverbal actions and utilize feedback

Which of the following promotes feedback?

Nodding

Which of the following characteristics describe China's negotiation style?

Nonconfrontational

Which of the following is a component of informal time?

Pace

If you are getting your hair cut, what type of touch will the stylist be likely to use?

Professional

Which of the following is associated with Northeast Asian culture in organizations?

Promotions are based on time or age

Which of the following is not true about racism?

Racism occurs only in the U.S.

After initially feeling stressed about the international move, having lived in China for two years, Jen feels a new level of comfort and understanding of the local culture. Which stage of cultural adjustment would Jen be in?

Recovery

If a person says "okay" while gesturing with a 'thumbs-up' or 'a-ok' sign, what is the function of the nonverbal communication?

Repeating

Which of the following characteristics describe the United States' negotiation style?

Short-term focus

What is the term used to describe "a cognitive structure containing the perceiver's knowledge, beliefs, and expectancies about some human social groups"?

Stereotyping

If a server asks you if you'd like a refill and you nod in agreement because your mouth is full, what is the nonverbal communication function demonstrated by the nod?

Substituting

Which of the following is characteristic of traditional Chinese classrooms?

Teacher lecturing students

Which of the following topics are often considered to be conversational taboos?

The supernatural

Jen is a devout Christian. Which of the following would best describe her beliefs?

There is a single God

A great deal of prejudice is built into the major organizations and institutions of a society.

True

According to Hall's distance zones, 4 ft. to 12 ft. is considered to be social distance.

True

An example of an idiosyncratic gesture would be the French action of pulling down the skin below the right eye to indicate disbelief.

True

Flexible stereotyping is less problematic than inflexible stereotyping.

True

Healthcare practice in the United States puts a great deal of emphasis on patient autonomy and self-determination.

True

Holistic health is based on the principle that a whole is made up of interdependent parts: physical, mental, emotional, and spiritual.

True

It is virtually impossible to separate verbal and nonverbal behavior into two separate and distinct categories.

True

Japanese language reflects the culture's emphasis on one's social position.

True

Laughing and yawning are both considered vocal characteristics.

True

Muslim women seldom touch or are touched by people outside of their family.

True

Racism is the belief in the inherent superiority of a particular race.​

True

Scheduling a job interview for 2:00 PM is an example of M-time.

True

Stereotypes are learned, not innate.

True

The historical memory that each party brings to any intercultural communication exchange carries an element of power.

True

The majority opinion among scholars is that there are universal facial expressions for which people have similar meanings.

True

The second stage of culture shock is disillusionment, which causes stress.

True

Which of the following is associated with Euro-American culture in organizations?

Trust based on the legal system

Which of the following is tied directly to the process of formal education?

Values

Which of the following is a characteristic of universalism?

What is right or wrong applies to all people everywhere in every circumstance

Holistic approaches assume:

a positive mental outlook is beneficial

According to Saint-Jacques, multicultural education has advantages over traditional culture-related courses in that ___:

all of the above

To better understand the multiple cultures within each of us in real life, Prieto and Schwatken (2011) suggested that:

all of the above

according to Prieto and Schwatken (2011), people's diverse demographic characteristics are shaped by:

all of the above

which of the following statements about cultural differences between the East and the West is true:

all of the above

Jack rejects the idea of a higher power. Rather he believes that life should be guided through the scientific method. Which of the following best describes his religious views:

athiest

The two most important aspects of flexible stereotyping are:

being open-minded and receptive to new information

Cultures with a polychronic time orientation:

borrow and lend things often and easily

The paper by Cleveland (2014) proposed that what we need is cultural richness without cultural dominance, but with the moderating effect of intercultural respect, because ___:

both a and b

According to Cleveland, the lesson of Hawaii's experience tells us that:

both b and c

These fundamental values of Chinese culture are expressed in language:

collectivism, intergroup harmony, societal hierarchy

Dialect refers to:

differences in vocabulary and grammar

The definition of nonverbal communication offered by the authors of the text includes all of the following elements except:

generated by the receiver

Gestures that are found in one culture and are a property of that specific culture are referred to as:

idiosyncratic gestures

Identify the example of unintentional nonverbal communication:

looking at your watch to see what time it is

A conceptualization in which time is viewed as a scarce resource that must be rationed and controlled is referred to as:

m-time

Which of the following is a connotative meaning for the word cat?

my pet cat George

Most people smile when they are happy, but some people smile when they are nervous. This directly reflects the idea that:

nonverbal communication can be ambiguous

Through continual interaction with people and managing the daily requirements of working and living in a different social environment, the stress-adaptation process broadens sojourners' perspectives and produces:

personal growth

The invisible bubble surrounding a person that expands and contracts based on a person's relationship is referred to as:

personal space

A deeply held positive or negative feeling associated with a particular group is:

prejudice

When a particular group of people is singled out to bear the blame for certain events or circumstances, this type of prejudice is caused by:

scapegoating

The functions of language include:

social interaction, social cohesion, and expressions of identity

Linguistic relativity explains:

that a culture's linguistic vocabulary emphasizes what is important to the culture

The idea that language is a dominant influence in shaping one's worldview and perception of reality is commonly known as:

the Sapir-Whorf hypothesis

The frequent use of the word 'I' in American conversations reflects:

the cultural value of the individual

Culture shock refers to:

the initial mental and physical stress experienced, to varying degrees, when an individual enters a new culture

You start working at a company that is very internally competitive and everyone is striving to be distinct and get promoted. Which culture does this portray?

vertical individualism