4.0 MSSC 142.1 Quality Final

Sixty minutes of arc is equivalent to how many degrees? a. 1 b. 6 c. 10 d. 60

A. 1

The quality of the outgoing product can be measured directly with what kind of audit? a. End item product b. SPC c. Random d. Financial

A. End item product

A hold tag should always be put on a calibrated tools shipment if __________. a. It arrives with no certifications b. The supplier has had quality problems in the past c. Production is backed up and doesn't need the tools d. There is a better tool available for the job

A. It arrives with no certifications

__________ should be destroyed after specified time limits. a. Stored data reports b. Customer contact information c. Tool calibration certifications d. Sales tax records

A. Stored data reports

During the Planning Phase of the PDCA cycle, __________ are very helpful. a. Cause and effect diagrams b. Corrective action reports c. Job safety analyses d. MSDS sheets

A.Cause and effect diagrams

Identify the feature indicated by the arrow. a. Dimension line b. Object Line c. Hidden Line d. Leader line

A.Dimension line

An employee is having difficulty machining a product. The employee should review the customer specifications with the? a. Immediate supervisor b. Engineering manger c. salesperson d. vendor

A.Immediate supervisor

A part measuring 44.85 mm in a process with a tolerance of 45mm +/- .28 is considered __________. a. In spec (within the tolerance range) b. Out of spec and below the lower tolerance limit c. Out of spec and above the upper tolerance limit d. Close enough

A.In spec (within the tolerance range)

What group reviews items that are on hold or non-conforming? a. Material review board b. Auditors c. Inspectors d. Controller

A.Material review board

A bell-shaped curve can be described by which of the following statements? a. Plotted data values that show good central tendency b. Plotted data values that illustrate unstable processes c. Plotted data values with alternating center points d. None of the above

A.Plotted data values that show good central tendency

57. There are several types of quality assurance audits. Which of the following audit is used for outgoing products? a. Production Audit, end item b. Primary Audit c. Production Audit, In line d. Process Audit

A.Production Audit, end item

Stating the problem is the first step in root cause analysis. Why is it important? a. Stating the problem gives the team a target or focus. b. It isn't important, but team leaders like it. c. It provides structure. d. It is important for dependence.

A.Stating the problem gives the team a target or focus.

In a corrective action report, data that demonstrates the effectiveness of the action is included in which part of the report? a. What were the results? b. Why did it occur? c. Who was responsible for the problem? d. What was the problem?

A.What were the results?

What is the least necessary element of a good corrective action feedback report? a. Who caused the failure b. What caused the failure c. What correction has been made d. When the correction is effective

A.Who caused the failure

Which control chart used to display variable (more than two) data? a. X-bar and R chart b. SPC Chart c. P-chart d. Process chart

A.X-bar and R chart

The specification for parts being produced at a workstation is 1.842 ± .005. Is a part that has been produced at 1.836 out of spec? a. Yes, it is out of spec b. No, it is not out of spec c. It is out of spec but acceptable d. Insufficient data

A.Yes, it is out of spec

21. Who are most often the ones who will produce a request for corrective action on production equipment? a. Operators b. Team leaders c. Engineers d. Plant managers

A.operators

A part measures 45.70 mm in a process with the tolerance of 46mm + or - .28 is considered ____________. a. out of spec, below the lower tolerance limit b. in spec, within the tolerance range c. out of spec. above the upper tolerance limit d. close enough

A.out of spec, below the lower tolerance limit

A running fit is also called a(n) ____________. a. sliding fit b. force fit c. interference fit d. shrink fit

A.sliding fit

One thousandth is? a. .01 b. .001 c. .0001 d. .00001

B. .001

SPC data can be collected and transferred to a PC from what device? a. A mouse b. A digital caliper c. A printer d. A micrometer

B. A digital caliper

Writing down the problem statement and drawing a box around it is the first step when creating a __________. a. Histogram b. Cause and effect diagram c. Job Safety Analysis d. Production process

B. Cause and effect diagram

When performing a Root Cause Analysis, what should be done before taking corrective action? a. Wait for an okay from the plant manager b. Find the cause of the defect c. Call another meeting with the Quality Department d. Evaluate the effectiveness of the correction

B. Find the cause of the defect

The first step in dimensional measurement is to align the end of the rule where the zero is located with one edge of the dimension you want to measure. This edge is called the __________. a. measuring point b. reference point c. delta point d. surface point

B. Refrence point

A typical dial or digital caliper can be used to measure dimensions to the nearest __________ inches. a. 0.01 b. 0.001 c. 0.0001 d. 0.1

B.0.001

A surface plate is always, a. square b. A reference surface c. granite d. magnetic

B.A reference surface

What does asking "Under what circumstances did the problem occur? " most likely to accomplish? a. The cause of the problem b. A specific definition of a problem c. Whether this problem has occurred before d. The problem's solution

B.A specific definition of a problem

30. What type of histogram shape is used to show two distinct data sets? a. Skewed b. Bimodal c. Chopped d. Unstable

B.Bimodal

What occurs when performing inspections during quality control data collection and analysis? a. Counting of parts for inventory b. Comparison of parts to a standard c. Completion of engineering change notices d. Review of employee performances

B.Comparison of parts to a standard

After a quality audit, the audit follow-up report is prepared to address __________ upon returning at a later date. a. Customer concerns b. Completed corrective actions taken c. Safety failures d. SPC data

B.Complete corrective action taken

All knowledgeable persons should be encouraged to recommend __________. a. Ideas for increased benefit b. Corrective actions c. New equipment d. Other employees for advancement

B.Corrective actions

An auditor must perform the follow up and closure of an audit by verifying __________. a. Plans to fix the problem later b. Corrective actions were taken and are effective c. The invoice was paid d. Samples were approved

B.Corrective actions were taken and are effective

Process quality can be improved by: a. Combining processes b. Eliminating quality variances c. Increasing non-value-added tasks d. Eliminating employee control

B.Eliminating quality variances

The most important measure of outgoing quality needed by managers is product a. Engineering b. Final inspection c. Material Review d. Production

B.Final inspection

What is the purpose of the Root Cause Analysis, other than asking "Why?" five times? a. Distinguish between symptoms and causes b. Find the cause and create corrective actions c. Finding only the cause of a problem d. Tracking related problems

B.Find the cause and create corrective actions

17. Control charts show trends and patterns in data over time. What does a control chart allow operators to do? a. Prepare data b. Fix problems before bad parts are produced c. Visually see parts being produced d. Count the number of good parts

B.Fix problems before bad parts are produced

A capable manufacturing process tends to run, a. Out of spec b. In Spec Limits c. Out of control d. Over budget

B.In Spec Limits

Which of the following drawing dimensioning guideline is incorrect? a. Make dimensions readable b. Include every possible dimension c. Use the best view for features d. Provide usable dimensions

B.Include every possible dimension

Processing specification should be reviewed when the _________ changes. a. Material cost b. Material requirement c. address d. price

B.Material requirement

The equipment at a workstation is supposed to produce parts at 2.593" per the part drawing and has a spec limit of ±0.004". Is a part that has been produced at 2.590" out of spec? a. Yes, it is out of spec b. No, it is not out of spec c. It is out of spec. but acceptable d. Insufficient data

B.No, it is not out of spec

A production line has been stopped due to a quality-related issue. After a quality audit is performed and it has been shown that parts can be made within specifications, what happens next? a. None of the above b. Production can begin c. Operators must be retrained d. Equipment must be replaced

B.Production can begin

Ensuring policies and procedures are being followed, customer requirements are met, and identifying opportunities for improvement are goals of a(n) __________. a. Frequency report b. Quality audit c. Employee orientation d. In line product inspection

B.Quality audit

Which of the following is the basis for establishing calibration intervals? a. Stability b. Reliability c. Responsibility d. Flexibility

B.Reliability

Inspection Documentation Forms include the following information a. Action plans and recommendation b. Report distribution and tracking implementation c. Disposition of the materials and disposition approvals d. Standard and specification for conformance and results of the inspection

B.Report distribution and tracking implementation

"Data Quality" ensures that, a. There is resolution of the data b. The data is accuracy, precision, completeness, consistency, reliability and up to date. c. There is lineage of the data d. There is generalization present in the source data

B.The data is accuracy, precision, completeness, consistency, reliability and up to date.

Can be answered by a form of measurement and cannot be answer by true/false question, what type of sampling should be used? a. Attribute sampling b. Variable sampling c. Defect sampling d. All of the above

B.Variable sampling

The measurement of a 5.000-inch part, with an instrument having ________ accuracy, should range from 4,998 - 5.002 inches. a. ± 0.001 b. ± 0.002 c. ± 0.003 d. ± 0.004

B.± 0.002

A Corrective Action Report was submitted to prevent using the wrong ink in a marking process. This has been a recurring problem. The normal audit time in this department is usually every six months. What should be done in this situation? a. The audit time should be cut in half to every three months b. The specifications should be rewritten so that any ink color can be used c. The ink color should be checked every time it is replenished and documented d. The audit time should be changed to weekly

C.The ink color should be checked every time it is replenished and documented

Follow-Up and Closeout of audit-initiated corrective actions should be performance by? a. A third party b. The quality control department c. The internal auditor d. The corrective action board

C.The internal auditor

If current means used to inspect and monitor processes prove to be unsuitable, __________. a. The quality manager should be replaced b. The production line should be stopped immediately c. They should be corrected using an appropriate procedure d. Product inspection and monitoring should be outsourced

C.They should be corrected using an appropriate procedure

A histogram with a Bimodol distribution is an indication of, a. A shewed distribution b. A normal distribution c. Two distinct data sets d. Alternating center points

C.Two distinct data sets

When troubleshooting or investigating a problem, it is best to __________. a. Work by yourself b. Obtain data without input from others c. Use all available information resources d. Not worry about how a decision will impact other workers

C.Use all available information resources

What is a Pareto chart used to determine? a. Which problems are caused by operator error b. Which problems to work on first based on operator statements c. Which problems to work on first based on frequency of occurrence d. None of the above

C.Which problems to work on first based on frequency of occurrence

99. Within a company, a quality metric is used to, a. establish traceability documents b. calculate the profit for the company c. establish measurements for process improvements d. punish employees who produce non-conforming products

C.establish measurements for process improvements

Given a control chart that has 8 data points in the same direction, the status of the process is, a. in control b. out of control - jump shift pattern c. out of control - trend pattern d. out of control - cluster pattern

C.out of control - trend pattern

Who benefits from tracking communicating and correcting detect trends? a. Customers b. Management c. Operators d. Everyone

D Everyone

Parts are inspected __________ to make sure the typical characteristics of a produced parts are found. a. In small lots b. In large lots c. At only one time each shift d. Randomly

D Randomly

If a product feature has a dimension of 1.8 ± .03, what is the lower tolerance dimension? a. 1.83 b. 2.1 c. 1.8 d. 1.77

D. 1.77

Which of the following lengths is out of spec if the specification calls for a part length of 4.202 ± 0.003)? a. 4.2 b. 4.203 c. 4.205 d. 4.197

D. 4.197

59. A lean manufacturing technique that focuses on creating a clean and orderly work area is called? a. Jidoki b. Kanban c. Poka Yoke d. 5S

D. 5S

Benchmarking is a _____________ tool. a. production b. warehousing c. resource allocation d. process improvement

D. Process improvement

Everyone associated with production of quality products should receive __________. a. Root cause analysis b. Corrective action reports c. Histograms d. Quality process performance data reports

D. Quality process performance data reports

__________ include the standards and specifications for conformance and results of the inspection. a. In small lots b. In large lots c. At only one time each shift d. Randomly

D. randomly

Multiple people sign off on Corrective Action Reports to ensure, a. disposition of materials b. that the work is completed c. maintenance has been informed d. that the information is accurate

D. that the information is accurate

5. Calibration means to, a. Adjust a statistical chart b. Create a SPC file c. Set an instrument to zero d. Adjust a device to a standard

D.Adjust a device to a standard

Basic Weld Symbol __________. a. Is placed on the center of the reference line. b. Includes Groove, Fillet, and Surfacing Weld. c. Indicates the type of weld the welder is to make. d. All of the Above.

D.All of the Above.

A surface gauge should be mastered/calibrated, a. Weekly b. Bi-monthly c. Once per shift d. As directed by the company standards

D.As directed by the company standards

Statistical process control has two types of data. Which one is mostly used with go/no go gauges? a. Variable b. Multiple c. One step d. Attribute

D.Attribute

Troubleshooting is finding the cause of a production problem. After stating the problem, what is the next step in the troubleshooting process? a. Write out the problem b. Identify possible causes c. Evaluate corrective actions d. Collect information about the problem

D.Collect information about the problem

1. Quality audit programs are performed to, a. Eliminate defects missed by inspections b. Provide a spy system for management c. Provide a super control system d. Ensure employees following document procedures

D.Ensure employees following document procedures

The results of a corrective action report are used to determine __________. a. Why the problem occurred b. Which person was at fault c. What caused the problem d. If corrective action has taken place

D.If corrective action has taken place

When solving problems at work, an employee should a. Speak to numerous employees and criticize possibilities b. Only listen to the project manger c. Discuss the problem with as many outside people as possible d. Listen to all possible solution first

D.Listen to all possible solution first

29. This histogram below indicates a(n) __________. a. Incorrectly plotted histogram b. Precision machine c. Inadequate sample d. Normal distribution

D.Normal distribution

What type of drawing defines how the product is going to be manufactured? a. Working drawing b. Perspective drawing c. Graph drawing d. Process drawing

D.Process drawing

Manufacturers use __________ to avoid use of the wrong material in a process, issuance of the wrong material from stock and material test failures. a. Control charts b. Production controls c. Manufacturing Resource Planning d. Raw material controls

D.Raw material controls

Which question is most likely to give specific details of a problem? a. What type of problem has occurred in the past? b. Does this problem happen often? c. Has this problem occurred before? d. Under what circumstances did the problem occur?

D.Under what circumstances did the problem occur?

In a Corrective Action Report, the answer to "What Were the Results?" must include, a. the reason the action was initiated b. the rationale for a particular choice of preventive or corrective action c. the detail description of the preventive or corrective action d. data that demonstrate the effectiveness of the action

D.data that demonstrate the effectiveness of the action

The prime purpose of a section drawing is to? a. Make dimensioning easier b. Save time and space c. Show internal details d. Eliminate external lines

C.Show internal details

Which of the following decimals ID the fraction 9/1000: a. 0.90 b. 0.09 c. 0.009 d. 0.0009

C. 0.009

How is a half scale drawing written? a. 2:1 b. 2/1 c. 1:2 d. 0.5

C. 1:2

To convert inches to millimeters, multiply inches by: a. 0.047 b. 2.54 c. 25.4 d. 4.3

C. 25.4

A tool that can be used to determine process capability is a, a. temperature chart b. micrometer c. control chart d. caliper

C. Control chart

Tolerance is the total amount by which a specified __________ is allowed to vary and still be a good part. a. Limit b. Gauge c. Dimension d. Comparison

C. Dimension

To eliminate indicator measurement error, a device called a ______ is used as the reference part. a. tolerance scale b. limit dimension c. gage block d. bezel

C. Gage block

Cause and Effect diagrams help during the _____ phase of the PDCA process. a. Doing b. Checking c. Planning d. Acting

C. Planning

To determine how capable and effective a process is, a __________ should be performed. a. Process status analysis b. Product calibration c. Process control audit d. Personal evaluation

C. Process control audit

A program that allows a user to enter gage measurements in rows and columns of numbers, perform calculations, and produce a graph is called a a. graphics program b. desktop publisher c. spreadsheet d. word processor

C. Spreadsheet

Six Sigma uses ____phases to improve an existing business process. a. 3 b. 4 c. 5 d. 6

C.5

Quality process performance data are reported to, a. OSHA b. ISO audit teams c. All appropriate parties associated with production quality d. Upper management

C.All appropriate parties associated with production quality

What two organizations set the standards for welding symbols? a. American National Standards Institute and National Institute for Metalworking Skills. b. National Institute for Metalworking Skills and the American Welding Society. c. American National Standards Institute and American Welding Society. d. International Organization for Standardization and the National Institute for Metalworking Skills.

C.American National Standards Institute and American Welding Society.

Basic and exploded view are two types of __________ drawings. a. General b. Process c. Assembly d. Surface finish

C.Assembly

25. An accurate problem statement, the root cause, and an effective solution are the most important elements in a __________. a. Product inspection b. Possible cause report c. Corrective Action Report (CAR) d. Evaluation

C.Corrective Action Report (CAR)

What is required to ensure setup procedures are documented for repeatability? a. Verify that all of the preventative maintenance has been done b. Assign only one employee to perform the procedure c. Ensure that the 1st piece of the inspection meets specifications d. Package materials to meet packing specification

C.Ensure that the 1st piece of the inspection meets specifications

Possible solutions to quality defects can sometimes be determined using __________. a. The original work order b. The customer specifications c. Equipment historical data d. Supervisor quality reports

C.Equipment historical data

What refers to tolerances that control form, profile, orientation, location, and runout? a. Surface finishes b. Limits of size c. Geometric dimensioning and tolerancing d. Metric (dual dimensioning) reference dimensions

C.Geometric dimensioning and tolerancing

Equipment historical Data is need to, a. Produce parts b. Determine capital budget c. Identify possible solution to quality defects d. Cost per employee

C.Identify possible solution to quality defects

Identify a device that measures length to an accuracy of 0.001 inch. a. Millimeter b. Scale c. Micrometer d. Ruler

C.Micrometer

0.001 is __________. a. One tenth b. One hundredth c. One thousandth d. One ten-thousandth

C.One thousandth