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Which of the following BEST describes the difference between a cliche and a buzzword?

A cliche is a term or phrase so commonly used that it has lost its power to communicate effectively, a buzzword is a new term that is associated with a current industry.

Using language to imply someone is too immature or too frail to perform his or her duties is an example of which of the following?

Age bias

A standard block of saved text that is reused in multiple documents is known as which of the following?

Boilerplate

A sentence that has two main clauses, at least one of which has a subordinate clause, is known as which of the following?

Compound-complex

Luke writes the following sentence: "Demand has increased, so in order to meet demand, we will increase production." Which of the following has he written

Compound-complex sentence

What tool lets you personalize form letters by automatically inserting names and addresses from a database?

Mail merge

Which of the following is an example of bias-free language?

Mary Jones has just joined our trust department.

Jonathan is a marriage counselor. His clients describe their problems and he helps them focus on their issues, not on their emotions. Which of the following is he demonstrating?

Objectivity

"If each person focuses on quality, quantity will take care of itself." This is an example of which of the following transitional techniques.

Pairing

Which of the following BEST describes the difference between stuffy language and conversational language?

Stuffy language is too formal and wordy for appropriate business communication; conversational language is appropriately casual but not overly casual, so it is just right business communication.

Which of the following BEST describes the difference between style and tone?

Style involves word choice; tone involves the impression your message makes.

Which of the following sentences should Paul write to avoid using a cliche?

This project will be very expensive

A sentence that introduces a paragraph's main idea is known as which of the following?

Topic sentence

Which of the following is NOT an aspect of being sensitive to an audience's needs?

Use the "I" attitude

Which of the following sentences is written in active voice?

You sent the product to the wrong address.

The following are all examples of abstract words EXCEPT

chair

A term or phrase so common that it has lost some of its power to communicate is known as which of the following?

cliche

All of the following are obsolete phrases EXCEPT

please let me/us know

The following are all various ways of ensuring consistency throughout a document and from document to document EXCEPT

pull quotes

To build, maintain, or repair your credibility, you should emphasize all of the following characteristics EXCEPT

subjectivity

All of the following are true about support sentences EXCEPT

the support sentence is often the first sentence in the paragraph

All of the following are techniques for developing paragraphs EXCEPT

transition

The following are all ways to establish transition EXCEPT

use a noun that refers to a pronoun previously used

When selecting words for business communication, you should adhere to all of the following guidelines EXCEPT

use cliches

The following are all general guidelines for writing business messages EXCEPT

use texting phrases