4603 Final Review
Which graphic display of data illustrates the results of a process over time?
Control Chart
_____ contracts involve payment to the supplier for direct and indirect actual costs and often include fees.
Cost-reimbursable
Who wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects?
Crosby
The main outputs of which process are team performance assessments, change requests, and updates to several documents?
Developing the Project Team
Who is best known for developing Theory X and Theory Y?
Douglas McGregor
Which statement is one of Deming's 14 Points for Management?
Eliminate the annual rating or merit system.
During which phase must project teams address important considerations for managing information (and often end up updating business processes through improved communications)?
Execution
A RAM is used only to assign detailed work activities.
FALSE
According to Covey, project managers must use a win/lose approach in making decisions.
FALSE
An FP-EPA contract carries the least risk for a supplier.
FALSE
Assignment, budget, promotion, money, and penalty influence bases are automatically available to project managers as part of their position.
FALSE
Buyers absorb lesser risk with cost-reimbursable contracts than they do with fixed-price contracts.
FALSE
Frameworks for helping organizations improve their processes and systems are called Six Sigma charts.
FALSE
Improving an organization's ability to communicate is an easy process.
FALSE
In an FPI contract, all of the risk is borne by the buyer.
FALSE
Integration testing involves testing of each individual component to ensure that it is as defect-free as possible.
FALSE
Minutes must be a comprehensive report of the meeting that was scheduled.
FALSE
Reliability is the ability of a product or service to perform as expected under unusual conditions.
FALSE
Unknown risks can be managed proactively.
FALSE, known risks can be managed proactively. However, unknown risks, or risks that have not been identified and analyzed, cannot be managed.
What term is used for a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed)?
Normal distribution
In the Tuckman model, what occurs when the emphasis is on reaching the team goals, rather than working on team process?
Performing
What process involves deciding how to approach and plan the risk management activities for the project?
Planning Risk Management
What is the first step in project procurement management?
Planning procurement management
The main outputs of which process are a quality management plan, quality metrics, project management plan updates, and project documents updates?
Planning quality management
Which process correct(s) or prevent(s) quality problems based on quality control measurements?
Process adjustments
Which document describes what the project team has accomplished during a certain period?
Progress Reports
Unenforceable conditions or contract clauses and adversarial relations are risk conditions associated with the project _____ management knowledge area.
Project procurement management
What needs are at the bottom of Maslow's structure?
Psychological
A document used to solicit quotes or bids from prospective suppliers is known as a(n) _____.
RFQ
What term is used for the relation of harmony, conformity, accord, or affinity?
Rapport
Which type of power involves using incentives to induce people to do things?
Reward
Which action involves eliminating a specific threat, usually by eliminating its causes?
Risk Avoidance
Which action involves changing the size of the opportunity by identifying and maximizing key drivers of the positive risk?
Risk Enhancement
Which action involves doing whatever you can to make sure the positive risk happens?
Risk Exploitation
Which action involves reducing the impact of a risk event by reducing the probability of its occurrence?
Risk Mitigation
Which document contains results of various risk management processes; it is often displayed in a table or spreadsheet format?
Risk Register
Which action involves allocating ownership of the risk to another party?
Risk Sharing
Which action involves shifting the consequence of a risk and responsibility for its management to a third party?
Risk Transference
Which type of person achieves a balance between risk and payoff?
Risk-Neutral, person achieves a balance between risk and payoff. This person would evaluate decisions using a number of factors
In project procurement management, which is one of the main outputs of the conducting procurement process?
Selected Seller
In the MBTI, which dimension relates to the manner in which you gather information?
Sensation/Intuition
Which method of communication is likely to be most effective for conveying sensitive or important information?
Short face-to-face meetings
Which process involves choosing part of a population of interest for inspection?
Statistical Sampling
Which document describes where the project stands at a specific point in time?
Status reports
A facilitator can help the team solve any communication problems.
TRUE
A probability/impact matrix or chart lists the relative probability of a risk occurring on one side of a matrix or axis on a chart and the relative impact of the risk occurring on the other.
TRUE
Contingency plans are predefined actions that the project team will take if an identified risk event occurs.
TRUE
Do not have a meeting if there is a better way of achieving the objective at hand.
TRUE
If an organization has no need to buy any products or services from outside the organization, then it has no need to perform any of the procurement management processes.
TRUE
In a project, communicating badly exponentially increases the possibility of making mistakes.
TRUE
Large, complex projects involving leading-edge technologies often require extensive quantitative risk analysis.
TRUE
People have different personality traits that often affect their communication preferences.
TRUE
Procurement audits are often done during contract closure to identify lessons learned in the entire procurement process.
TRUE
Products that are accepted by project stakeholders are considered to be validated deliverables.
TRUE
Project managers are ultimately responsible for quality management on their projects.
TRUE
Rarely does the receiver interpret a message exactly as the sender intended.
TRUE
Resource leveling results in fewer problems for project personnel and accounting departments.
TRUE
Risks can have both negative and positive effects on meeting project objectives.
TRUE
Status reports should be written in a consistent format, regardless of the stakeholders' needs.
TRUE
The Delphi technique is a systematic, interactive forecasting procedure based on independent and anonymous input regarding future events.
TRUE
The closing procurements process involves updating records to reflect final results and archiving information for future use.
TRUE
The communications management plan varies with the needs of the project.
TRUE
The contractual relationship is a legal relationship, which means it is subject to state and federal contract laws.
TRUE
The main output of qualitative risk analysis is updating the risk register.
TRUE
The main sections of an RFP can include the statement of work and schedule information.
TRUE
What theory emphasizes factors such as job rotation, broadening of skills, generalization versus specialization, and the need for continuous training of workers?
Theory Z
Contents of the procurement management plan vary with project needs.
True
A team has 10 communication channels between its various members. Using the formula for calculating the number of communication channels, it can be deduced that the team has _____ members.
# of communication channels = n * (n-1)/2 -> n = 5
Which highly respected psychologist, rejected the dehumanizing negativism of psychology and proposed the hierarchy of needs theory?
Abraham Maslow
According to McClelland's acquired-needs theory, what do people who desire harmonious relationships with other people and need to feel accepted by others have a high need for?
Affiliation
Psychologist David Merril describes which behavioral profile as reactive and task-oriented?
Analyticals
During which phase of the DMAIC process is the fishbone or Ishikawa diagram used?
Analyze
With a(n) _____ contract, the buyer pays the supplier for allowable performance costs plus a fixed fee payment usually based on a percentage of estimated costs.
CPFF
From the buyer's perspective, the _____ is the least desirable among all contracts because the supplier has no incentive to decrease costs.
CPPC
In project procurement management, which process involves obtaining seller responses, selecting sellers, and awarding contracts?
Closing Procurement
What is e-mail communication is most suited for?
Communicating simple information
According to Blake and Mouton, project managers who use which method employ a give-and take-approach to resolving conflicts?
Compromise
Outputs of the _____ process consist of selected sellers and change requests.
Conducting Procurements
Which term is used when the project's processes and products meet written specifications?
Conformance to requirements
What is the first step in the framework for defining and assigning work?
Finalizing the project requirements
Which term is used for the ability of a product to be used as it was intended?
Fitness for use
Most organizations are not in business to provide information technology services, yet many have spent valuable time and resources on information technology functions when they should have instead worked on important competencies such as marketing, customer service, and new product design. Outsourcing helps tackle this problem. Which benefit does outsourcing primarily provide in such a scenario?
Helps focus on an organization's core business
Which system involves a three-part, continuous cycle of planning, controlling, and documenting quality in an organization
ISO 9000
The main outputs of which process include a risk register, risk report, and project documents updates?
Identifying Risks
Which is a guideline that project managers should follow when communicating with teams through e-mail?
If the entire message can fit in the subject line, put it there.
Which is a fact-finding technique that can be used for collecting information in face-to-face, phone, e-mail, or instant-messaging discussions?
Interviewing
What is one drawback of outsourcing?
It can make an organization become overly dependent on particular suppliers
Which addresses the ease of performing maintenance on a product?
Maintainability
In project procurement management, which is an output of the planning process?
Make-or-Buy decisions
Which process involves tracking team member performance, motivating team members, providing timely feedback, resolving issues and conflicts, and coordinating changes to help enhance project performance?
Managing the project team
Which communication method is most appropriate for assessing the commitment of project stakeholders?
Meeting
Which term is used for a standard of measurement in quality management?
Metric
Which concept refers to matching certain behaviors of the other person?
Mirroring
Which process involves monitoring identified and residual risks, identifying new risks, carrying out risk response plans, and evaluating the effectiveness of risk strategies throughout the life of the project?
Monitoring Risk
The formula to determine the number of communication channels is _____, where n is the number of people involved.
N * (n-1)/2
Which test is done to test each individual component (often a program) to ensure that it is as defect-free as possible?
Unit Testing
Which testing involves an independent test performed by end users prior to accepting the delivered system?
User Acceptance
A(n) _____ is a website that enables anyone who accesses it to contribute or modify its content.
Wiki
According to research by Albert Mehrabian, which is NOT a way that information is communicated through face-to-face interaction?
Written Content
