5213 test one

Marissa always seems to know who to talk to in her organization to get things done. When her immediate supervisor seemedless than enthusiastic about her proposal, she made sure to mention it to the manager in another department who shared it withhis boss. Marissa was just approached about implementing her proposal. Marissa seems to have

a proactive personality.

Which of the following laws prohibits discrimination based on race, color, sex or national origin?

Title VII of the Civil Rights Act

Which of the following statements regarding job attitudes and cultural differences is true?

Work-family conflict lowers job satisfaction in individualistic cultures.

GDPR refers to:

"General Data Protection Regulation" which is used to enforce data privacy rights in the EU.

Which of the following statements about demographic diversity around the world is INCORRECT?

* In Japan, women face less of a glass ceiling than in the United States. * b. In France, a study indicated that resumes with French-sounding names were more likely to get interviews than thosewith North-African-sounding names. c. Japan is a relatively homogeneous society. d. Overt sexism against women is rampant in Japan

Which of the following statements regarding the explanations for the glass ceiling is INCORRECT?

* The glass ceiling may exist for women because they lack the education levels necessary to assume high-level managerial positions. * b. The glass ceiling may be based on the stereotype that the male characteristic of assertiveness is necessary tomanage, but women tend to be passive. c. The glass ceiling may exist for women because their accomplishments are often not valued as highly as are those of their malecounterparts. d. The glass ceiling may exist for women because they are viewed as displaying submissive characteristics in contrast to their male counterparts who are viewed as possessing more confidence.

Which of the following statements is INCORRECT with regard to trends that organizational behavior is addressing?

* The workforce is getting younger and thus their integration into most organizations will be seamless * b. Organizations will likely become "shamrock-shaped" in the future. c. The world is "flattening" so information access is increasing. d. Outsourcing is becoming a way of life in many organizations.

*Which of the following is most strongly related to a lower Intention to Quit?

A sense of belonging in the workplace

The information on the preceding table indicates

A higher the educational level is related with higher pay.

Which of the following cultures is most likely to be categorized as individualistic?

Australia

Maurice is enrolled in a career development class at his university. Which of the following statements best reflects important themes in the course?

Career paths will look different for different people, so it's best to focus on transferrable skills, such as the ability to diagnose situations, ask tough questions, evaluate answers, and act in effective and ethical manners.

In comparing Maslow's hierarchy of needs theory to Alderfer's ERG theory

ERG theory recognizes more than one need may operate at one time.

Work on decision making has been conducted in what area?

Economics

Which of the following statements regarding work attitude and performance is accurate?

In engineering, there tends to be a stronger link between work attitude and performance than one finds in an assembly line job.

Which of the following statements regarding the universality of personality traits is correct?

In regions that have suffered from infectious diseases, openness to experiences is less dominant.

Angela is planning on an international business career following graduation. She is meeting with a career counselor to ensurethat she is preparing herself as fully as she might for such a career.

It is a good idea to plan your return, as well as planning your departure.

Which of the following is not a culture that is characterized as feminine (nurturing) in its orientation?

Japan

Which of the following need-based theories has received the greatest amount of research support?

McClelland's acquired needs theory

Which of the following is an issue to keep in mind with regard to maintaining an ethical environment in an organization?

Monitoring employees may increase ethical compliance but may create a culture of mistrust.

Which of the following is true about motivation?

Motivation has a key influence over an employee's performance level.

Based on employment statistics, age diversity at work will continue into the future. Thus, the findings from research examining agediversity will become increasingly useful in managing the workforce. Which of the following statements about those research findings isaccurate?

Older workers are less likely to quit their jobs when dissatisfied at work.

Which of the following statements regarding age and turnover is accurate?

Programming opportunities offered to new hires, such as orientation, often fail to reduce the turnover of this group. Older individuals are more likely to turnover than younger individuals. Individuals who have been on the job only a short period of time are unlikely to turnover because they just got the job. *Younger individuals have an easier time, overall, leaving a job than older individuals.*

Which of the following is a criticism of Herzberg's theory of motivation?

The primary research methodology used to arrive at hygiene and motivator factors is flawed.

*McClelland designed a method of showing the subject an ambiguous image and having them. write a story about it. The name of this method and what it assesses is the

Thematic Apperception Test; dominant need

Which of the following federal laws prohibits discrimination in employment against lesbian, bisexual, gay and transgender (LBGT)individuals?

Title VII of the Civil Rights Act

Jeff tells his boss that a member of his team, Leeanne, is having trouble keeping up with her spreadsheet because womenjust aren't as good at math. This is

a stereotype.

Which of these is NOT one of the characteristics of Enterprise?

a. A belief in promoting from within b. Exceptional customer service *c. Bringing in a new hire at the executive level to inject new management styles* d. Investing in employees

*A recent National Association of Colleges and Employers (NACE) survey indicated all of the following are important skills for evaluating job candidates EXCEPT:

a. Ability to communicate well. * Ability to dress the part * c. Ability to work in a team structure. d. Ability to analyze data.

All of the following are best practices for analytics dashboards EXCEPT:

a. Clearly show how KPI compare to goals and/or trends. b. Use Gestalt "Pattern" Principles of perception, such as proximity, enclosure, and similarity, to group similar themes. * Adjust the size of components as needed to display all of an organization's KPI on a single screen.* d. Use Pre-Attentive Attributes of perception, such as size, shape, and hue, to quickly draw the user's attention to key information.

Which of the following statements regarding the management of demographic diversity is INCORRECT?

a. Diversity training programs are most successful in those firms where there are explicit rewards for increasing company diversity. b. Companies can support diversity by reviewing their employment advertising to ensure that diversity is being advocated at all job levels. * In the most successful companies, diversity is viewed as the responsibility of the Human Resources department. * d. Many people see affirmative action programming as a controversial way to manage diversity because it may provide an unfair advantage to minority members.

Which of the following statements about surveys is INCORRECT?

a. Either open-ended or close-ended questions can be used in surveys. * Close-ended question responses are difficult to summarize * c. Surveys involve asking individuals to respond to questions. d. Many effective online survey tools are available free of charge.

Which of the following statements is true?

a. External locus of control and introversion result in positive work attitudes b. Low self-esteem results in more positive work attitudes. *c. People who are critical of themselves experience less job satisfaction.* d. People with positive affective dispositions are less committed to their work organizations.

Which of the following is NOT a benefit of effective management of diversity?

a. Greater creativity in decision making. b. Better service to customers. * Higher productivity of operations. * d. More satisfied workers.

Which of the following statements regarding job performance is INCORRECT?

a. Measures of job performance include the speed and accuracy with which the job is performed. b. One of the powerful influences on job performance is how we are treated at work. *c. Contrary to what most people would think, stress has very little impact on job performance.* d. Work attitudes, like job satisfaction, are moderate correlates of job performance.

Which of these is NOT away that managers and coworkers can positively affect employees' attitudes and commitment?

a. Mentorship b. Assist with various tasks c. Friendship and emotional support *d. Comments about job performance that are critical and demeaning*

In analyzing trends that present challenges for organizational behavior, which of the following is INCORRECT?

a. Outsourcing offshore presents a challenge managing teams of different nationalities and culture. * A flattening world creates an uneven playing field with regard to information access.* c. Sustainable business practices are those that meet present needs without compromising the needs of future generations. d. "Moore's Law" suggests that computing power doubles every two years.

The triple bottom line refers to evaluating an organization on all of the following performance criteria EXCEPT:

a. Social * Demographic * c. economic d. environmental

Which of the following statements is true?

a. There is an exceptionally strong correlation between attitudes and behavior such that attitudes will almost perfectly predict behavior. b. Intention to behave and actual behavior are almost always the same. *c. Attitude provides clues to behavior, but situational factors also impact behavior.* d. Attitude is weakly related to intention to behave and actual behavior.

*Which of the following statements about case studies is true?

a. They involve a study conducted under controlled conditions. b. They offer the researcher a very simple and effective way to generalize what worked in a single situation to many other situations. c. They are a technique employed by researchers to summarize what other researchers found on a topic. * They are a way to gather data and examine a single event or situation in detail *

Which of the following is an illegal interview question?

a. What was your grade point average at XYZ University? b. Tell me about a time when you experienced conflict in a past job. * What are your childcare arrangements? * d. What was your salary at your last place of employment?

Research shows that all of the following impact the employee's satisfaction with the job and commitment to the organization EXCEPT

a. how he or she is treated in the firm. b. the actual work the employee performs. *c. the firm's competitiveness.* d. the relationships formed with colleagues and managers.

Reasonable accommodations for employees with disabilities may include all of the following EXCEPT:

a. modifications in employee schedules. b. providing auxiliary equipment like telephone amplifiers. c. physical changes to the company facilities (e.g. wheelchair ramp). * assignment of their essential job functions to other employees. *

Your paycheck could likely satisfy which of the following needs identified by Maslow?

a. physiological needs. b. esteem needs c. safety needs *d. all of the above*

Organizational citizenship behaviors include all of the following EXCEPT

a. working voluntary overtime. b. assisting new employees. c. speaking positively about the organization. *d. performing the duties in one's job description.*

First impressions

are resilient even in the face of contrary evidence.

Self-esteem is

the degree to which a person has overall positive feelings about him or herself.

*A diverse work team is more likely to

come up with novel solutions to a problem

When Townshend's fell short of meeting the requirements for B Corp status, it proceeded to

convene a self-selected team of employees to analyze how to improve Townshend in the areas of governance, workers, community, and environment.

Collectivistic cultures are

cultures where people tend to have strong bonds to their groups and group membership forms a person's self-identity.

The control an individual has over their own online information collection, storage, and reporting is

data privacy

Person-job fit is the

degree to which a person's skill, knowledge, abilities and other characteristics match the job demands.

Individuals who expect yearly. wage increases without exhibiting increased performance maybe labeled

entitleds

The belief that one's own culture is superior to other cultures is

ethnocentrism

When an incomplete figure appears on a sheet of paper, we are able to discern the entire figure because we

extrapolate from the information available to us.

Empathy is to agreeableness as sociability is to

extraversion.

The likelihood that findings in a given study would be found in another setting or study is known as

generalizability

*In the current workforce, a ______ is important to job satisfaction and engagement.

good work-life balance

The underlying philosophy of The Walt Disney Company is that

happy employees will lead to happy customers

*By using a combination of oral and visual modes in a presentation, the audience

has a better chance of improved retention than using only oral or visual modes.

A kinesthetic learner

has a preference for doing things and learning by actively engaging with the material.

Research on relationships at work indicates

he development of a trust-based relationship with the manager is related to organizational commitment.

10. Bill is the quarterback of his college football team. The team was 10-0, but lost this week after what Bill says was a very bad call by thereferee. Bill seldom says anything about how the referees called any game, but he is very vocal about this one. You know that Billworks hard both on the field and off. You talk to other players on the team and they complain about the referee's call also. In the preceding story, both Bill and the other players expressed concern about the referee's call. This demonstrates

high consensus.

John said, "If I just hadn't had that argument with my girlfriend last night, I wouldn't have been so upset and I would have donemuch better on my finance exam." John exhibits

high external locus of control.

Abdul tends to emphasize harmonious interpersonal relationships, prefers to be with friends, and enjoys family events. Abdul would probably be categorized as being

high in need for affiliation.

Jennifer complains to her friends every Friday night about the stresses and hassles of her job. Each week she tells them she is going toleave her company even though she has been working there for five years. Jennifer is likely to be

high in neuroticism.

Cultures that are comfortable in unpredictable situations and have high tolerance for ambiguity are best described as

low uncertainty avoidance cultures.

Research indicates that the most important determinant of ethical behavior in an organization is

manager commitment to ethical behavior.

In cultures high in power distance

managers are believed to be more powerful and deserving of respect.

Research on procedural justice suggests

it is best to be consistent in the manner in which employees are disciplined for violating company policy for situations like cell phone usage.

*A person's enthusiasm, involvement, and satisfaction with their work is considered

job engagement

*All of the following statements regarding personality testing in employee selection are correct EXCEPT:

job interviewers are very adept at assessing personalities of candidates, so a personality test is not really needed in employee selection.

Which of the following job attitudes has been the most widely studied?

job satisfaction

According to the Myers-Briggs Type Indicator, what dimension describes those who would like to have clarity and closure?

judgement

Ned keeps saying to his coach, "I am really concerned that I won't be able to remember the plays when you put me in. Maybe you should play someone else." Ned seems to be demonstrating

low self-efficacy.

Maurice is described as "very curious. He has very original thoughts. He is a bright young man with a very creative flair." Maurice exhibitsthe personality trait of .

openness

Research on the interactionist perspective suggests

people who fit into their organization tend to be more satisfied with their jobs.

The affirmative action program about which the most negative perceptions are held is

preferential treatment

Alderfer's existence needs correspond to Maslow's

safety needs

Which of the following is a hygiene factor in Herzberg's theory of motivation?

salary

Early experiences are important influences over dominant values. If Sharon was raised by an aunt because her parents had both died when she was ten, she most likely would see what value as central to her life?

security

The ability for employees to do interesting and rewarding work at The Walt Disney Company satisfies which of Maslow's hierarchy of needs?

self-actualization

Beth, Ramon and Nandini just walked out of the office where they delivered a mock commercial for a proposed client's cereal. Beth says to her co-presenters, "I'm so sorry I messed up during the presentation. I really did not mean to put up the slide withlast year's cereal box on it instead of the one for this year. I know we won't get the account now, and it's all my fault." Beth isexhibiting

self-effacement bias.

The car was traveling very slowly on the highway in front of Ned. He turned to Sally and said, "This is ridiculous, we are nevergoing to get there on time. That must be a woman driver in front of us!" Ned is engaging in

stereotyping.

Role conflict, role ambiguity, organizational politics, and job insecurity are indicators of

stress at work.

Maslow's hierarchy of needs theory of motivation

suggests once basic needs are satisfied, higher order needs become motivators.

Hypotheses are

tentative guesses for expected observations that can be tested.

Validity is

the degree to which a measure captures what it is intended to measure.

Attitude surveys conducted by companies produce more useful information if

the management is perceived as credible by employees.

Meta-analysis is

the process of summarizing research findings from studies on related topics.

In analyzing the data, the researcher notes that as employee absences increase, scores on performance evaluations decrease. This suggests

there is a correlation between employee absenteeism and employee performance.

Research on equity theory suggests

those who feel over-rewarded experience little distress over the situation.

The goal of the Employee Resource Groups at Salesforce is

to have an inclusive environment so employees can bring their whole selves to work

Removing your hat during the playing of The National Anthem in the United States is an example of the value of .

tradition

The primary reason for employee turnover is

work attitudes

Which of the following factors has been shown to be a cause of HIGH levels of absenteeism in a firm?

work-life balance issues