A+ 220-1102 Exam Questions

A technician is replacing the processor in a desktop computer prior to opening the computer, the technician wants to ensure the internal components are protected. Which of the following safety procedures would BEST protect the components in PC? (Select two) A. Utilizing an ESD strap B. Disconnecting the computer form the power source C. Placing the PSU in an antistatic bag D. Ensuring proper ventilation E. Removing dust from the ventilation fans. F. Ensuring equipment is grounded

A & B. Utilizing an ESD Strap and Disconnecting the computer from the power source.

A technician is investigating an employee's smartphone that has the following symption. The device is hot even when not in use, Applications crash, especially when others are launched, Certain applications, such as GPS, are in portait mode, when they should be in landscape mode. Which of the following can the technician do to MOST likely resolve these issues with minimal impact (Select two) A. Turn on autorotation B. Activate airplane mode C. Close unnecessary applications D. Perform a factory reset E. Update the device's OS F. Reinstall the applications that have crashed.

A & C. Turn on autorotation and Close unnecessary applications.

A user's mobile phone has become sluggish. A systems administrator discovered several malicious applications on a device and reset the phone. The administrator installed MDM software. Which of the following should the administrator do to help secure the device against this threat in the future? (Select two) A. Prevent a device root. B. Disable biometric authentication C. Require a PIN on the unlock screen D. Enable developer mode E. Block a third-party application installation F. Prevent GPS spoofing

A & E. Prevent a device root and block a third-party application installation

The Chief Executive officer at a bank recently saw a news report about a high-profile cyber crime where a remote-access tool that the bank uses for support was also used in this crime. The report stated that attackers were able to brute force passwords to access systems. Which of the following would BEST limit the bank's risk (select two) A. Enable multifactor authentication for each support account B. Limit remote access to destinations inside the corporate network. C. Block all support accounts from logging in from foreign countries. D. Configure a replacement remote access tool for support cases. E. Purchase a password manager for remote-access tool users F. Enforce account lockouts after 5 bad password attempts

A & F. Enable multifactor authentication for each support account and enforce account lockouts after 5 bad password attempts.

A user contacted the help desk to report pop-ups on a company workstation indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Select two) A. Scan the computer with the company-provided antivirus software B. Install a new hard drive and close the user's drive to it. C. Deploy an ad-blocking extension to the browser D. Uninstall the company-provided antivirus software E. Click the link in the message to pay for the virus removal F. Perform a reset on the user's web browser

A & F. Scan the computer with the company-provided antivirus software and perform a reset on the user's web browser.

Which of the following provide the BEST way to secure physical access to a data center server room? A. Biometric lock B. Badge reader C. USB token D. Video surveillance E. Locking rack F. Access control vestibule

A + B. Biometric lock and badge reader

A help desk team lead contacts a system administrator because the technicians are unable to log into a Linux server that is used to access tools. When the administrator tries to use remote desktop to log into the server, the administrator sees the GUI is crashing. Which of the following methods can the administrator use to troubleshoot the server effectively? A. SFTP B. SSH C. VNC D. MSRA

B. SSH SSH can be used to log into the Linux Server

A technician is configuring a SOHO device. Company policy dictates that static IP addresses cannot be used. The company wants the server to maintain the same IP address at all times. Which of the following should the technician use? A. DHCP reservation B. Port forwarding C. DNS A record D. NAT

A. DHCP reservation

A technician receives a ticket indicating the user cannot resolve external web pages. However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue? A. Default gateway B. Host address C. Name server D. Subnet mask

A. Default gateway

A technician is configuring a new Windows laptop. Corporate policy requires that mobile devices make use of full disk encryption at all times. Which of the following encryption solutions should the technician choose? A. Encrypting File System B. FileVault C. Bitlocker D. Encrypted LVM

A. Encrypting File System

A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process? A. End user acceptance B. Perform risk analysis C. Communication to stakeholders D. Sandbox testing

A. End user acceptance

A company installed a new backup and recovery system. Which of the following types of backups should be completed first? A. Full B. Non-parity C. Differential D. Incremental

A. Full

A technician has been tasked with using the fastest and most secure method of logging in to laptops. Which of the following log-in options meets these requirements? A. PIN B. Username and password C. SSO D. Fingerprint

A. PIN

A user reports that the hard drive activity light on a Windows 10 desktop computer has been steadily lit for more than an hour, and performance is severely degraded. Which of the following tabs in Task Manager would contain the information a technician would use to identify the cause of this issue? A. Services B. Processes C. Performance D. Startup

A. Services

During a recent flight an executive unexpectedly received several dog and cat pictures while trying to watch a movie via in-flight Wi-Fi on an iPhone. The executive has no record of any contacts sending pictures like these and has not seen these pictures before. To BEST resolve this issue, the executive should: A. Set AirDrop so that transfers are only accepted from known contacts. B. Completely disable all wireless systems during the flight C. Discontinue using iMessage and only use secure communication applications. D. Only allow messages and calls from saved contacts

A. Set AirDrop so that transfers are only accepted from known contacts.

A network was breached over the weekend. System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat? A. Encryption at rest B. Account lockout C. Automatic screen lock D. Antivirus

B. Account lockout

A user is experiencing frequent malware symptoms on a Window workstation. the user has tried several times to roll back the state but the malware persists. Which of the following would MOST likely resolve the issue? A. Quarantining system files B. Reimaging the workstation C. Encrypting the hard drive D. Disabling TLS 1.0 support

B. Reimaging the workstation.

A company is issuing smartphones to employees and needs to ensure data is secure if the devices are lost or stolen. Which of the following BEST provides the solution? A. Anti-malware B. Remote wipe C. Locator applications D. Screen lock

B. Remote wipe

A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser. Which of the following is the BEST solution for a technician to implement? A. Disable the browser from sending notifications to the Action Center B. Run a full antivirus scan on the computer C. Disable all Action Center notifications D. Move specific site notifications from Allowed to Block

B. Run a full antivirus scan on the computer

A systems administrator is setting up a Windows computer for a new user. Corporate policy requires at least privilege environment. The user will need access to advance features and configuration settings for several applications. Which of the following BEST describes the account access level the user will need? A. Power user account B. Standard user account C. Guest account D. Administrator account

B. Standard user account

A technician at a customer site is troubleshooting a laptop. A software update needs to be downloaded but the company's proxy is blocking traffic to the update site. Which of the following should the technician perform? A. Change the DNS address to 1.1.1.1 B. Update Group Policy C. Add the site to the client's exception list D. Verify the software license is current

C. Add the site to the client's exception list

A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in to the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools. Which of the following is the MOST likely cause of the issue? A. Time drift B. Dual in-line memory module failure C. Application crash D. Filesystem errors

A time drift

A technician is trouble shooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technicians actions? A. Avoid distractions B. Deal appropriately with customer's confidential material C. Adhere to user privacy policy D. Set and meet timelines

A. Avoid distractions

A wireless network is set up, but it is experiencing some interference from other nearby SSIDs. Which of the following can BEST resolve the interference? A. Changing Channels B. Modifying the wireless security C. Disabling the SSID broadcast D. Changing the access point name

A. Changing Channels

A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network. Which of the following configurations should the technician employ to achieve this goal? A. Configure the network as private. B. Enable a proxy server C. Grand the network administrator role to the user. D. Create a shortcut to public documents.

A. Configure the network as private.

A user is unable to use any internet-related functions on a smartphone when it's not connected to Wi-Fi. When the smartphone is connected to Wi-Fi the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi. Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi? A. The smartphone's line was not provisioned with a data plan B. The smartphone's SIM card has failed C. The smartphone's Blutooth radio is disabled D. The smartphone has too many applications open

A. The smartphone's line was not provisioned with a data plan

As part of a CYOD policy a systems administrator needs to configure each user's Windows device to require a password when resuming from a period of sleep or inactivity. Which of the following paths will lead the administrator to the correct settings? A. Use Settings to access Screensaver settings B. Use Settings to access Screen Timeout Settings C. Use Settings to access General D. Use Settings to access Display

A. Use Settings to access Screensaver settings

An organization is centralizing support functions and requires the ability to support a remote user's desktop. Which of the following technologies will allow a technician to see the issue along with the user? A. RDP B. VNC C. SSH D. VPN

A. VNC (Virtual Network Computing) VNC is the only option that would allow the tech to see the issue along with the user.

Which of the following Wi-Fi protocols is the MOST secure? A. WPA3 B. WPA-AES C. WEP D. WPA-TKIP

A. WPA3

A user reports a PC is running slowly. The technician suspects it has a badly fragmented hard drive. Which of the following tools should the technician use? A. resmon.exe B. msconfig.extf C. dfrgui.exe D. msmfo32.exe

A. resmon.exe

Which of the following Linux commands would be used to install an application? A. yum B. grep C. Is D. sudo

A. yum Yellowdog Updater, Modified. Installs, deletes, and updates

A network administrator is deploying a client certificate to be used for Wi-Fi access for all devices in an organization. The certificate will be used in conjunction with the user's existing username and password. Which of the following BEST describes the security benefits realized after this deployment? A. Multifactor authentication will be forced for Wi-Fi B. All Wi-Fi traffic will be encrypted in transit C. Eavesdropping attempts will be prevented D. Rogue access points will not connect.

B. All Wi-Fi traffic will be encrypted in transit

A bank would like to enhance building security in order to prevent vehicles from driving into the building while also maintaining easy access for customers. Which of the following BEST addresses this need? A. Guards B. Bollards C. Motion sensors D. Access control vestibule

B. Bollards

Which of the following must be maintained throughout the forensic evidence life cycle when dealing with a piece of evidence? A. Acceptable Use B. Chain of custody C. Security Policy D. Information management

B. Chain of Custody

Which of the following OS types provides a lightweight option for workstations that need an easy-to-use-browser-based-interface? A. FreeBSD B. ChromeOS C. macOS D. Windows

B. ChromeOS

An incident handler needs to preserve evidence for possible litigation. Which of the following will the incident handler MOST likely do to preserve the evidence? A. Encrypt the files B. Clone any impacted hard drives C. Contact the cyber insurance company D. Inform law enforcement

B. Clone any impacted hard drives.

A user reports that a PC seems to be running more slowly than usual. A technician checks system resources, but disk, CPU, and memory usage seem to be fine. The technician sees that GPU temperature is extremely high. Which of the following types of malware is MOST likely to blame? A. Spyware B. Cryptominer C. Ransomware D. Boot sector virus

B. Cryptominer

A technician needs to recommend the best backup method that will mitigate ransomware attacks. only a few files are regularly modified, however, storage space is a concern. Which of the following backup methods would be the BEST to address these concerns? A. Full B. Differential C. Off-site D. Grandfather-father-son

B. Differential

A technician is asked to resize a partition on the internal storage drive of a computer running macOS. Which of the following tools should the technician use to accomplish this task? A. Console B. Disk Utility C. Time Machine D. FileVault

B. Disk Utility

A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used? A. Privacy B. Indexing Options C. System D. Device Manager

B. Indexing Options

Once weekly, a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications? A. Install and run Linux and the required application sin a PaaS Cloud environment. B. install and run Linux and the required application in a virtual machine installed under the Windows OS. C. Use a swappable drive bay for the boot drive and install each OS with applications on its own drive, swap the drives as needed. D. Set up a dual boot system by selecting the option to install Linux alongside Windows.

B. Install and run Linux and the required application in a virtual machine under the Windows OS.

A user reports that antivirus software indicates a computer is infected viruses. The user thinks this happened white browsing the internet. The technician does not recognize the interface with which the antivirus message is presented. Which of the following is the NEXT step the technician should take? A. Shut down the infected computer and swap it with another computer B. Investigate what the interface is and what triggered it to pop up C. Proceed with initiating a full scan and removal of the viruses using the presented interface. D Call the phone number displayed in the interface of the antivirus removal tool

B. Investigate what the interface is and what triggered it to pop up

A user has requested help setting up the fingerprint reader on a Windows 10 laptop. The laptop is equipped with a fingerprint reader and is joined to a domain Group Policy enables Windows Hello on all computers in the environment. Which of the following options describes how to set up Windows Hello Fingerprint for the user? A. Navigate to the Control Panel utility, select the Security and Maintenance submenu, select Change Security and Maintenance settings, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete. B. Navigate to the Windows 10 Settings menu, select the Accounts submenu, select Sign in options, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete. C. Navigate to the Windows 10 Settings menu, select the Update & Security submenu, select Windows Security, select Windows Hello Fingerprint and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete. D. Navigate to the Control Panel utility, select the Administrative Tools submenu, select the user account in the list, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete.

B. Navigate to the windows 10 settings menu, select the Accounts submenu, select Sign-in options, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete

A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using Windows 10 Setting tool? A. Open Settings, select Accounts, select Your Info, click Browse, and then locate and open the image the user wants to use as the wallpaper. B. Open Settings, select Personalization, click Browse, and then locate and open the image the user wants to use as the wallpaper. C. Open Settings, Select System, select Display, click Browse, and then locate and open the image the user wants to use as the wallpaper. D. Open Settings, select Apps, select Apps & features, click Browse, and then loacate and open the image the user wants to use as the wallpaper.

B. Open Settings, select Personalization, click Browse, and then locate and open the image the user wants to use as the wallpaper.

The command cat comptia.txt was issued on a Linux terminal. Which of the following results should be expected? A. The contents of the text comptia.txt will be replaced with a new blank document B. The contents of the text comptia.txt would be displayed C. The contents of the text comptia.txt would be categorized in alphabetical order. D. The contents of the text comptia.txt would be copied to another comptia.txt file

B. The contents of the text comptia.txt would be displayed

A technician is unable to join a Window 10 laptop to a domain. Which of the following is the MOST likely reason? A. The domain's processor compatibility is not met. B. The laptop has Windows 10 Home installed C. The laptop does not have an onboard Ethernet adapter. D. The laptop does not have all current Windows updates installed.

B. The laptop has Window 10 Home installed Only Windows 10 Pro and up are able to join domains.

A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeating security warnings. Which of the following should the technician perform FIRST to mitigate the issue? A. Reset the phone to factory settings B. Uninstall the fraudulent application C. Increase the data plan limits D. Disable the mobile hotspot

B. Uninstall the fraudulent application

A technician is setting up a SOHO wireless router. The router is about ten years old. The customer would like the most secure wireless network possible. Which of the following should the technician configure? A. WPA2 with TKIP B. WPA2 with AES C. WPA3 with AES-256 D. WPA3 with AES-128

B. WPA2 with AES

A Chief Executive Officer has learned that an exploit has been identified on the web server software, and a patch is not available yet. Which of the following attacks MOST likely occurred? A. Brute Force B. Zero Day C. Denial of Service D. On-Path

B. Zero Day

A user receives a notification indicating the antivirus protection on a company laptop is out of date. A technician is able to ping the user's laptop. The technician checks the antivirus parent servers and sees the latest signatures have been installed. The technician then checks the user's laptop and finds the antivirus engine and definitions are current. Which of the following has MOST likely occurred. A. Ransomware B. Failed OS updates C. Adware D. Missing system files

C. Adware

A user's smartphone data usage is well above average. The user suspects an installed application is transmitting data in the background. The user would like to be alerted when an application attempts to communicate with the internet. Which of the following BEST addresses the user's concern? A. Operating system updates B. Remote wipe C. Antivirus D. Firewall

C. Antivirus

A call center technician receives a call from a user asking how to update Windows. Which of the following describes what the technician should do? A. Have the user consider using an iPad if the user is unable to complete updates B. Have the user text the user's password to the technician C. Ask the user to click in the Search field, type Check for Updates, and then press the Enter key D. Advise the user to wait for an upcoming, automatic patch

C. Ask the user to click in the Search field, type Check for Updates, and then press the Enter key

Which of the following could be used to implement secure physical access to a data center? A. Geofence B. Alarm system C. Badge reader D. Motion sensor

C. Badge reader

A technician wants to enable BitLocker on a Windows 10 laptop and is unable to find the BitLocker Drive Encryption menu item in Control Panel. Which of the following explains why the technician is unable to find this menu item? A. The hardware does not meet BitLocker's minimum system requirements. B. Bitlocker was renamed for Windows 10 C. BitLocker is not included on Windows 10 Home D. BitLocker was disabled in the registry of the laptop

C. BitLocker is not included on Windows 10 Home

A technician needs to document who had possession of evidence at every step of the process. Which of the following does this process describe? A. Rights management B. Audit trail C. Chain of custody D. Data integrity

C. Chain of custody

A technician is installing a new network equipment in a SOHO and wants to ensure the equipment is secured against external threats on the internet. Which of the following actions should the technician do FIRST? A. Lock all devices in a closet. B. Ensure all devices are from the same manufacturer C. Change the default administrative password D. Install the latest operating system and patches.

C. Change the default administrative password.

A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting? A. Install alternate open-source software in place of the applications with issues. B. Run both CPU and memory test to ensure that all hardware functionality is normal. C. Check for any installed patches and roll them back one at a time until the issue is resolve. D. Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications.

C. Check for any installed patches and roll them back one at a time until the issue is resolved.

A user purchased a netbook that has a web-based, proprietary operating system. Which of the following operating systems is MOST likely installed on the netbook? A. macOS B. Linux C. Chrome OS D. Windows.

C. Chrome OS

A desktop specialist needs to prepare a laptop running Windows 10 for a newly hired employee. Which of the following methods should the technician use to refresh the laptop? A. Internet-based upgrade B. Repair installation C. Clean install D. USB repair D. In place upgrade

C. Clean install

Following the latest Windows update, PFD files are opening in Microsoft Edge instead of Adobe Reader. Which of the following utilities shoud be used to ensure all PDF files open in Adobe Reader? A. Network Sharing Center B. Programs and Features C. Default Apps D. Add or Remove Programs.

C. Default Apps

A user is configuring a new SOHO Wi-Fi router for the first time. Which of the following settings should the user change FIRST? A. Encryption B. Wi-Fi channel C. Default passwords D. Service set identifier

C. Default passwords

A laptop user is visually impaired and requires a different cursor color. Which of the following OS utilities is used to change the color of the cursor? A. Keyboard B. Touch pad C. Ease of Access Center D. Display settings

C. Ease of Access Center

Upon downloading a new ISO, an administrator is presented with the following string: 59d15a16ce90cBcc97fa7c211b767aB Which of the following BEST describes the purpose of this string? A. XSS verification B. AES-256 verification C. Hash verification D. Digital Signature verification

C. Hash verification

A help desk technician is troubleshooting a workstation in a SOHO environment that is running above normal system baselines. The technician discovers an unknown executable with a random string name running on the system. The technician terminates the process, and the system returns to normal operation. The technician thinks the issue was an infected file, but the antivirus is not detecting a threat. The technician is concerned other machines may be infected with this unknown virus. Which of the following is the MOST effective way to check other machines on the network for this unknown threat? A. Run a startup script that removes files by name. B. Provide a sample to the antivirus vendor C. Manually check each machine D. Monitor outbound network traffic.

C. Manually check each machine.

An architecture firm is considering upgrading its computer-aided design (CAD) software to the newest version that forces storage of backups of all CAD files on the software's cloud server. Which of the following is MOST likely to be of concern to the IT manager? A. All updated software must be tested with alt system types and accessories. B. Extra technician hours must be budgeted during installation of updates C. Network utilization will be significantly increased due to the size of CAD files D. Large update and installation files will overload the local hard drives.

C. Network utilization will be significantly increased due to the size of CAD files.

A technician suspects a rootkit has been installed and needs to be removed. Which of the following would BEST resolve the issue? A. Application updates B. Anti-malware software C. OS reinstallation D. File restore

C. OS reinstallation

A user reports that text on the screen is too small. The user would like to make the text larger and easier to see. Which of the following is the BEST way for the user to increase the size of the text, applications, and other items using the Windows 10 Settings tool? A. Open Settings select Devices, select Display, and change the display resolution to a lower resolution option B. Open Settings, select System, select Display, and change the display resolution to a lower resolution option. C. Open Settings, select System, select Display, and change the Scale and layout settings to a higher percentage. D. Open Settings, select Personalization, select Display and change the Scale and layout settings to a higher percentage.

C. Open Settings, select System, select Display, and change the Scale and layout settings to a higher percentage.

A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access. A technician verifies the user's PC is infected with ransomware. Which of the following should the technician do FIRST? A. Scan and remove the malware B. Schedule automated malware scans C. Quarantine the system D. Disable the System Restore

C. Quarantine the system

A department has the following technical requirements for a new application: Quad Core Processor- 250GB of hard drive space 6GB of RAM Touch Screens The company plans to upgrade from a 32-bit Windows OS to 64-bit OS. Which of the following will the company be able to fully take advantage of after the upgrade? A. CPU B. Hard drive C. RAM D. Touch screen

C. RAM

A user attempts to open some files, but a message appears stating that the files are encrypted. The user was able to access these files before without receiving this message and no changes have been made within the company. Which of the following has infected the computer. A. Cryptominer B. Phishing C. Ransomware D. Keylogger

C. Ransomware

A user reports that a workstation is operating sluggishly. Several other users operate on the same workstation and have reported that the workstation is operating normally. The systems administrator has validated that the workstation functions normally. Which of the following steps should the systems administrator most likely attempt NEXT? A. Increase the paging file size B. Run the chkdsk command C. Rebuild the user's profile D. Add more system memory E. Defragment the hard drive

C. Rebuild the user's profile

When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user? A. Have the user provide a callback phone number to be added to the ticket B. Assign the ticket to the department's power user C. Register the ticket with a unique identifier D. Provide the user with a unique ticket number that can be referenced on subsequent calls

C. Register the ticket with a unique user identifier

A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed. Which of the following should be updated before requesting approval again? A. Scope of change B. Risk Level C. Rollback plan D. End user acceptance

C. Rollback plan

A technician suspects the boot disk of a user's computer contains bad sectors. Which of the following should the technician verify in the command prompt to address the issue without making any changes? A. Run sfc / scannow on the drive as the administrator. B. Run clearnmgr on the drive as the administrator C. Run chkdsk on the drive as the administrator D. Run dffrgui on the drive as the administrator

C. Run chkdsk on the drive as the administrator

A company wants to remove information from past users' hard drives in order to reuse the hard drives. Which of the following is the MOST secure method? A. Reinstalling Windows B. Performing a quick format C. Using disk-wiping software D. Deleting all files form command-line interface

C. Using disk-wiping software

A company wants to remove information from past users' hard drives in order to reuse the hard drives. Which of the following is the MOST secure method? A. Reinstalling Windows B. Performing a quick format C. Using disk-wiping software D. Deleting all files from command-line interface

C. Using disk-wiping software

A technician needs to interconnect two offices to the main branch while complying with good practices and security standards. Which of the following should the technician implement? A. MSRA B. VNC C. VPN D. SSH

C. VPN

Someone who is fraudulently claiming to be from a reputable bank calls a company employee. Which of the following describes this incident? A. Pretexting B. Spoofing C. Vishing D. Scareware

C. Vishing

A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use? A. FAT32 B. ext4 C. NTFS D. exFAT

D. exFAT

A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use? A. .deb B. .vbs C. .exe D. .app

D. .app

A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines. Which of the following should be updated to reflect this new requirement? A. MDM B. EULA C. IRP D. AUP

D. AUP (Acceptable Use Policy

An Android user reports that when attempting to open the company's proprietary mobile application it immediately closes. The user states that the issue persists, even after rebooting the phone. The application contains critical information that cannot be lost. Which of the following steps should a system administrator attempt FIRST? A. Uninstall and reinstall the application. B. Reset the phone to factory settings C. Install an alternative application with similar functionality D. Clear the application cache

D. Clear the application cache

An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update. A technician determines there are no error messages on the device. Which of the following should the technician do NEXT? A. Verify all third-party applications are disabled B. Determine if the device has adequate storage available. C. Check if the battery is sufficiently charged D. Confirm a strong internet connection is available using Wi-Fi or cellular data

D. Confirm a strong internet connection is available using Wi-Fi or cellular data

A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage. A. Remove all jewelry B. Complete an inventory of tools before use. C. Practiced electrical fire safety D. Connected a proper ESD strap.

D. Connected a proper ESD strap

A technician has been tasked with installing a workstation that will be used for point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft? A. Data-in-transit encryption B. File encryption C. USB drive encryption D. Disk encryption

D. Disk encryption

A user wants to set up speech recognition on a PC. In which of the following Windows Settings tools can the user enable this options? A. Language B. System C. Personalization D. Ease of Access

D. Ease of Access

A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted. Which of the following tool can be used? A. sfc B. chkdsk C. git clone D. robocopy

D. robocopy Robocopy (or Robust File Copy) can be used to transfer a large number of files over an unreliable connection and resume the process if the connection is interrupted.

A technician is working with a company to determine the best way to transfer sensitive personal information between offices when conducting business. The company currently uses USB drives and is resistant to change. The company's compliance officer states that all media at rest must be encrypted. Which of the following would be the BEST way to secure the current workflow? A. Deploy a secondary hard drive with encryption on the appropriate workstation. B. Configure a hardened SFTP portal for file transfers between file servers. C. Require files to be individually password protected with unique passwords. D. Enable Bitlocker To Go with a password that meets corporate requirements.

D. Enable Bitlocker To Go with a password that meets corporate requirements

A technician has spent hours trying to resolve a computer issue for the company's Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following steps should the technician take NEXT? A. Continue researching the issue B. Repeat the iterative processes C. Inform the CEO the repair will take a couple of weeks D. Escalate the ticket

D. Escalate the ticket

A user enabled a mobile device's screen lock function with a pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following BEST addresses the user's concern? A. Remote wipe B. Anti-malware C. Device encryption D. Failed login restrictions

D. Failed login restrictions

Which of the following is the MOST important environmental concern inside a data center? A. Battery disposal B. Electrostatic discharge mats C. Toner disposal D. Humidity levels

D. Humidity levels

A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email. The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT? A. Advise the user to run a complete system scan using the OS anti-malware application. B. Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present C. Have the user check for recently installed applications and outline those installed since the link in the email was clicked. D. Instruct the user to disconnect the ethernet connection to the corporate network.

D. Instruct the user to disconnect the ethernet connection to the corporate network.

A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the technician do to selectively prevent programs from loading? A. Right-click the Windows button, the select Run entering shell startup and clicking OK, and then move items one by one to the Recycle Bin. B. Remark out entries listed HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run C. Manually disable all startup tasks currently listed as enabled and reboot, checking for issue resolution at each startup. D. Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.

D. Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.

Which of the following is the MOST cost-effective version of Windows 10 that allows remote access through Remote Desktop? A. Home B. Pro for workstations C. Enterprise D. Pro

D. Pro

A user reports a computer is running slow. Which of the following tools will help a technician identify the issue? A. Disk Cleanup B. Group Policy Editor C. Disk Management D. Resource Monitor

D. Resource Monitor

A company needs to securely dispose of data stored on optical discs. Which of the following is the MOST effective method to accomplish this task? A. Degaussing B. Low-level reformatting C. Recycling D. Shredding

D. Shredding

Which of the following is a proprietary Cisco AAA protocol? A. TKIP B. AES C. RADIUS D. TACACS+

D. TACACS+ TACACS+ which stands for Terminal Access Controller Access Control Server is a security protocol used in the AAA framework to provide centralized authentication for users who want to gain access to the network. Features - Cisco developed protocol for AAA framework i.e it can be used between the Cisco device and Cisco ACS server. It uses TCP as a transmission protocol. TCP port number 49. If the device and ACS server are using TACACS+ then all the AAA packets exchanged between them are encrypted. It separates AAA into distinct elements i.e authentication, authorization, and accounting are separated. It provides greater granular control (than RADIUS) as the commands that are authorized to be used by the user can be specified. It provides accounting support but is less extensive than RADIUS.

A help desk technician runs the following script: Inventory.py. The technician receives the following error messages: How do you want to open this file? Which of the following is the MOST likely reason this script is unable to run? A. Scripts are not permitted to run. B. The script was not built for Windows. C. The script requires administrator privileges. D. The runtime environment is not installed.

D. The runtime environment is not installed. .py is python related so the computer asking how to open the file shows that the runtime environment isn't installed.

A user corrects a laptop that is running Windows 10 to a docking station with external monitors when working at a desk. The user would like to close the laptop when it is docked, but the user reports it goes to sleep when it is closed. Which of the following is the BEST solution to prevent the laptop from going to sleep when it is closed on the docking station. A. Within the Power Options of the Control Panel utility click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the Plugged In category to Never. B. Within the Power Options of the Control Panel utility, click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the On Batter category to Never. C. Within the Power Options of the Control Panel utility select the option Choose When to Turn Off the Display and select Turn Off the Display under the Plugged In category to Never D. Within the Power Options of the Control Panel utility, select the option Choose What Closing the Lid Does and select When I Close the Lid under the Plugged in category to Do Nothing

D. Within the Power options of the Control Panel utility, select the option Choosing what Closing the Lid Does and select When I Close the Lid under the plugged in category to Do Nothing