A+ Certification Test 220-701

Which of the following are the output voltages of an ATX power supply? (Select TWO).

5V, 12V

EEE1394b is capable of transfer rates of up to:

800Mbps.

Which of the following uses 2.4GHz and has data transfer speeds up to 11Mbps?

802.11n

Which of the following wireless standards offers transfer rates of over 54Mb/s?

802.11n

Which of the following is a solution to switch between an internal and external display on a laptop?

Toggle using Fn keys.

Which of the following is the definition of plenum-rated cable?

Cabling that can be used within a dropped ceiling

After a power surge, a computer will not boot. Which of the following is the BEST place to start troubleshooting the issue?

Check the power connectors on the hard drive

A Windows XP system just experienced a bluescreen error and has automatically rebooted into the normal desktop. Which of the following would be the FIRST place to check for specifics regarding the error?

Event Viewer

A user purchases a new laptop. The old laptop used a PCMCIA wireless adapter to connect to the Internet. When the user attempts to install the PCMCIA card into the new machine they find the slot is too small. Which of the following is MOST likely the expansion slot type?

Express bus

Which of the following needs to be configured on a Windows Vista machine to allow for ports 21 and 25 to function properly?

Firewall

During which of the following steps in the troubleshooting theory would a user be questioned about changes to the system?

Identify the problem

A user reports that none of their documents are printing. The user sent ten different documents over a span of an hour. Which of the following should the technician check FIRST?

If the printer needs the queue cleared

Which of the following needs to happen after connecting a new device to a computer?

Install the device driver

Which of the following advanced boot menu options would a technician use to repair the MBR?.

Recovery Console

A user calls the helpdesk to report that their computer has crashed and that a document has been lost. The user is yelling and blaming the technician. Which of the following is the proper way for the technician to respond?

Respond with a collective and calm voice

Which of the following technologies suffers from shortened life due primarily to excessive reads and writes?

SSD

Which of the following can be disabled to help prevent access to a wireless network?

SSID broadcast

A user wants their computer to automatically receive updates from Microsoft; however, they do not want the updates to interfere while they are working. Which of the following should be selected to BEST meet the user's needs?

Set automatic updates to download and install.

Which of the following is MOST likely used for archiving large amounts of data?

Tape

A technician has just completed a processor swap for a rebuilt PC. After the PC is reassembled and powered on it starts momentarily and immediately shuts off during POST. Which of the following is MOST likely the issue?

The thermal compound was not applied and the processor overheated

A user states that their laptop is suddenly not receiving any wireless signals, yet other users are.Which of the following is the MOST likely cause?

The wireless communication switch has been turned off.

Which of the following voltages does the ATX power supply provide? (Select TWO).

3.3v ,5v

Which of the following is the maximum transfer speed that can be achieved on SATA interface?

300Mbps

A Windows XP workgroup computer can have up to how many concurrent connections?

...20 or fewer

Which of the following should be done FIRST if a printer fails to print very large documents but prints smaller documents without issue?

...Add additional memory to the printer.

An orange blinking light on a laptop generally indicates which of the following?

...Battery is low

Which of the following optical media has the GREATEST storage space?

...Blu-Ray

Which of the following should be run on a regular schedule to reorganize how files are laid out on a hard drive?

...DEFRAG

A technician receives a call from a client requesting that a faster CPU be installed into their PC. The technician has determined this can be done, but the motherboard needs an update. Which of the following must the technician update?

...Firmware

Which of the following is an example of active cooling?

...Heatsink fan

A user wants to print on multipart forms. Which of the following printer types would a technician MOST likely recommend?

...Impact

The user boots their computer in the morning to discover the message 'OS not found'. Which of the following would recover from that error without data loss?

...Insert the system boot disk and repair the operating system.

Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version?

...Joining a domain

Which of the following device drivers is not loaded in Safe Mode?

...NIC

A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it?

...One

Which of the following network devices interconnects networks together?

...Router

Which of the following connector types is used on fiber optic cable?

...ST

In which of the following steps of the troubleshooting theory is it important to perform backups?

...Test the theory to determine cause.

A technician needs to boot a computer using a diagnostic CD. Which of the following should the technician check prior to attempting to boot the system?

...The boot priority sequence in the BIOS

A company is replacing aging CRT monitors with new LCD monitors. Which of the following must be performed to safely dispose of the CRT monitors?

...Use the local government code on procedure for disposal

Which of the following is the MOST secure encryption technology that Windows Vista can use?

...Windows BitLocker

Which of the following actions should a technician take to prevent a computer from rebooting after a system failure?

.Uncheck automatically restart in the startup and recovery option..

Which of the following is the MINIMUM available hard drive space requirement for installing Windows XP Professional?

1.5GB

A technician is called to a school lab to fix a computer. The computer worked fine the day before, but now does not power on. The computer is plugged into a power strip with another computer. The other computer works fine. Which of the following could be the problem? (Select TWO).

1.The power strip is overloaded., 2.The voltage switch on the computer is set incorrectly.

Which of the following ports is associated with POP3?

110

802.11b has the potential to support up to:

11Mbps

How many concurrent connections can a Windows XP computer have established at any given time?

20

Which of the following would indicate a lack of thermal compound in a computer system?

A high temperature reading from the CPU

Which of the following BEST describes the differences between a switch and a router?

A switch interconnects devices on the same network to be able to communicate, where a router interconnects one more networks.

Which of the following can be used to make a wireless connection between two computers?

Ad-hoc mode

Which of the following computer infections allows several computers to launch attacks against a network?

Botnet

Which of the following connector types are typically used on LCD displays? (Select TWO).

DVI VGA

Which of the following is used for a software driver that is approved in a Windows environment?

Digitally signed driver

Which of the following maintenance utilities is used to remove no longer needed files or temporary files that were installed during a program installation?

Disk Cleanup

Which of the following steps in the troubleshooting process should be performed when the cause cannot be confirmed?

Document findings

Which of the following printers would MOST likely be used for multipart forms?

Dot Matrix

Which of the following BEST describes the purpose of placing special rubber mats on the floor and tables where technicians repair machines?

ESD preventior

A technician arrives at a customer's location and identifies a problem. Which of the following troubleshooting steps is NEXT?

Establish a plan of action to resolve the problem

A workstation is not functioning properly. Which of the following is the FIRST action a technician should take?

Interview the user

Which of the following BEST describes single data rate memory?

It transfers data at the same rate as the system bus.

Which of the following processors uses a pin array cartridge?

Itanium

Which of the folloThe FASTEST cache in a computer is:

L1

Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house?

LAN

Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure?

Legacy support for older systems

Which of the following would a technician enable on a router to allow specific devices to connect to the Internet?

MAC filtering

Which of the following is a hot plug device for a laptop? (Select TWO).

Mini-PCI card PCMCIA card

Which of the following device types would BEST describe a microphone?

Multimedia

Which of the following BEST describes the North Bridge change that occurred with the introduction of AMD Athlon 64?

Multiple pipelines were provided doubling the bus rate.

A technician wants to find out if a computer is still under warranty, but the customer does not have the warranty information that shipped with the computer. Which of the following websites can the technician use to find the warranty information?

OEM

Which of the following should be done FIRST after the initial installation of a Windows operating system?

Operating system updates

Which of the following memory modules could be installed if the system workstation requirements called for PC2700 DDR DIMMS?

PC3200

A user would like to upgrade their sound card. Which of the following slots would allow the BEST performance? (Select TWO).

PCI PCIe

A laptop needs a new card reader installed in order to provide the ability to access CF and SD media. Which of the following ports, found on laptops, would be used to install the upgrade?

PCMCIA port

Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system, while protecting the data from the operating system related issues?

Partition the drive into two logical drives, making C: the OS and D: the data.

An unidentified person gains access to an office workplace, posing as a new IT staff member. The unidentified person tries to obtain passwords through conversation with other administrators. Which of the following security breaches is occurring?

Phishing

Which of the following ports is used for telnet, by default?

Port 23

A customer states their computer was fine until yesterday when they heard a pop noise and the computer stopped working. Which of the following components should the technician test FIRST?

Power supply

A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT?

Print a test page

Which of the following connectors has only two pairs of wires?

RJ-11

A user reports that their CRT monitor is discolored in one corner. When a technician receives the unit, they are unable to reproduce the error. The technician returns the PC and the problem persists. Which of the following categories would this symptom fall under?

Transient

A technician upgrades a user's laptop to Windows Vista. If the user changes any system properties, a confirmation dialog appears and the screen dims. Which of the following is MOST likely the cause of these confirmation pop-ups?

UAC

After successfully installing a free antivirus solution, Windows reports that no antivirus software is currently protecting the system. Which of the following solutions would resolve this issue?

Update the Antivirus definitions

Which of the following is BEST practice when installing a new hardware device in a Windows OS?

Use a digitally signed driver

A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. Which of the following should the customer perform?

Use the function + f8 key to toggle between screens

A technician has been asked to install a PATA optical drive. Which of the following below is necessary for the installation?

Verify jumpers are set correctly.

Which of the following protocols makes a wireless network secure?

WPA

Which of the following would MOST likely be used to offer a high level of security on a wireless network?

WPA

Which of the following Windows Vista versions comes with an application to create HD movies?

Windows Vista Ultimate

Which of the following Windows operating systems can address more than 4GB of RAM? (Select TWO).

Windows XP 64-bit, Windows Vista 64-bit

Which of the following commands is used to troubleshoot problems with DirectX that is currently installed on the system?

dxdiag

Which of these is the BEST example of a strong password?

e$a7M5l

A technician is informed that a computer shuts down unexpectedly different times during the day. After the technician performs the work on the computer the NEXT course of action should be to:

instruct the user to save any projects in case the problem persists.

Which of the following commands will display the current IP address?

ipconfig

Which of the following commands is used to obtain an IP address from the DHCP server?

ipconfig/renew

Which of the following is a limitation of satellite broadband?

it is a receive only transmission

All of the following can be plugged into a UPS EXCEPT:

laser printer

Which of the following commands is used to bring up the interface to permanently remove keys and entries on a computer system running Windows XP Professional?

regedit

A technician needs to test connectivity to a particular host. Which of the following commands would MOST likely be used?

telnet

Which of the following is used to list all of the hops from a starting point to a final destination?

tracert