Aplia Chapter 11

unfreezing

Organizations often use surveys to determine how their employees feel about proposed changes before they happen. These surveys are distributed in the___ part of the change process.

Organizational change

Spurred by either internal or external forces, this refers to the evolution and transformation of companies.

Provide employees with training to increase their skills. Have less experienced employees work with more experienced employees Give creative people the opportunity to interact with one another.

Managers cannot demand innovation, but they can create environments that are conducive to innovation. Which of the following actions would Marsalis recommend that managers take to spur innovation in organizations? Check all that apply.

A specific problem or group

The traditional organizational development model applies to:

Organization development (OD)

This technique helps to change attitudes and relationships among employees, making the organization stronger.

Assign nonspecialists to problems.

Which of the following pieces of advice for developing a creative organization is contrary to Marsalis's advice?

Provide employees with training in digital technologies.

Last year, the CEO of Aguirre Advertising put $50,000 in the company budget to make sure that the company changes this year. According to force-field analysis, what's the best way to spend that money?

The high commissions associated with traditional advertising Correct Memories of past success

Which of the following factors would keep an ad agency from changing in this situation? Check all that apply.

refreezing

According to Lewin, the third step in behavioral change is

Douglas Hart, a professor of mechanical engineering at MIT, was able to develop his concept for a 3-D hearing aid scanner at the Deshpande Center for Technological Innovation. The center serves as an idea incubator to help academics pursue creative endeavors. Stamen Design is a design and technology studio that uses mapping and data visualization tools to present information in fresh and exciting ways. Creativity is a way of life for its designers, and the company is willing to pay what it takes to hire only the most innovative designers on the market.

Which of the following examples are using an exploration strategy? Check all that apply.

will

According to this force-field analysis, change will occur.

Creativity requires inspiration and dedication. Working with other creative, dedicated people allows you to achieve more than you can achieve on your own. The more people know about what they do, the more creative they can be.

Marsalis makes a number of points about creativity in these passages. Which of the following are included? Check all that apply.

Refreezing

In this stage of the OD process, new behaviors are reinforced.

Negotiation

The most effective tactic for implementing change in this situation would be:

Self-interest on the part of the employees

The most likely cause of resistance to change in this situation is:

Champion

If you have a great idea and need someone to help you promote it so it will receive funding, you should look for

Sponsor

A nurturer, this person has the seniority to remove roadblocks and protect ideas within the organization.

Culture-change

Bettina is the CEO of a large air-conditioning manufacturer. If she tries to shift the values and mindset of her entire corporation, she will be involved in this.

Idea incubator

Designed to encourage new ideas in an organization, this is a center that gives people the time and space they need to be creative.

a sponsor

If you need permission from a board of directors to continue working on an idea, you should seek help from

a critic

If you want someone who will really make you think hard about whether or not your idea is feasible, you should look for

Survey feedback activities

Which of the following is a type of organizational development intervention in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent?

rapid transformation

Use your knowledge of organizational development to answer the following questions, which contain information you would need to write your report. The large-group intervention organizational development model leads to

Crowdsourcing

When Hallmark cards asked customers to create new card ideas and submit them to the company via the Internet, the company is identifying new products through this.