Asking questions

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effective questioning

Saves time Collects more pertinent and useful information Enables a more effective interviewing experience Ensures that you collect the data you need to provide quality nursing care

who of asking questions

if your client is able to speak for themselves, they are the ones you should address your questions to. if patient is unable to answer, determine a S/O who is most relevant. also depends on whether you are looking for the perspective of the client or of a close family member/friend.

Why of asking questions

irrelevant questions sends the message that you're unfocused ask "how will the information i am seeking direct me in helping my clients?" when your clients understand your purpose, they will be more likely to answer your questions

where of asking questions

it is often difficult to secure a completely private place to interview your client. try to get a secure, private place free of distractions

mystery interview

let your client know why you are conducting interviews and assessments. it makes them feel connected and respected when we give them feedback on the problem-solving process. Make it known the data and questions are going to help problem-solve

to secure data that are essential to providing quality care to clients

main reason for asking questions

how to ask questions

phase your question clearly and have a logical progression, do it in a way that invites your clients to answer reassure confidentiality

what of asking questions

plan what to ask to ensure you are clear in your intentions

who, what, when, where, why, and how

six questions you need to consider in order to obtain the facts needed

when of asking questions

time when you won't be interrupted by phone calls, noise, other clients, agency activities, or visitors. looking to limit distractions. quiet time, unhurried part of day

incomprehensible and cryptic codes

using jargon only adds confusion. ask questions worded clearly in a language they will understand. asking questions in plain english increases the probability that clients will understand and answer you

offensive misuse of why

using why tends to make clients feel threatened. an aggressive tactic. may force client to become defensive, curt, or protective

thunder stealer

when we jump in with our ideas and viewpoints before giving the clients a chance to speak. zealousness can be intimidating to clients and prevent them from expressing their opinions. gives them the idea that we think what we have to say is more important than what they believe

misuse of open and closed questions

closed questions elicit brief, specific responses from the client. open questions invite respondents to elaborate however they choose. asking open ended questions provides you with more useful information and a better understanding of your client's perspective

long-winded build-up, thunder stealer, multiple choice mix-up, incomprehensible and cryptic codes, offensive misuse of why, misuse of open and closed questions, mystery interview

common tactical errors in asking questions

importance of asking questions

demonstrates interest and respect, asking thought provoking questions can cause clients to think critically about their health and self-care, encouraging clients to ask questions encourages shared decision making and may improve client satisfaction

long-winded buildup

don't go overboard when explaining reasoning for questions. run the risk of confusing and boring our listener. Keep It Short and Simple. don't be redundant, wordy, or too detailed--detracts from the task

continuing to build your skills in asking questions

end with a question that invites further disclosure, remember sometimes silence is golden, make your questioning assertive and responsible, always be respectful

multiple choice mix-up

firing a list of questions at a client. confuses them and leaves them not knowing which to answer first. give patient's one question at a time, allowing them to think in between


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