Assignment: Chapter 11

Hunter is the founder and CEO of a Web site development firm. Clients are typically small to midsized companies that are seeking an offbeat, innovative approach to their online design, as well as functionality that offers customers surprising ways to interact with the site. What is the more appropriate style of leadership, given the type of work Hunter wants his Web site designers to do? A. Transformational B. Either transactional or transformational C. Transactional

A. Transformational

The leadership philosophy developed by General Stanley A. McChrystal includes speaking the truth. What does General McChrystal mean by this? Check all that apply. A. Exploit the truth whenever possible B. Keep people updated on day-to-day changes C. Truth is necessary, but always put a positive spin on it D. Always speak with candor

B. Keep people updated on day-to-day changes D. Always speak with candor

You are an experienced manager, and you fortunately have the ability to use all four managerial styles: directing, coaching, supporting, and delegating. You are currently working at Sureslots, an online gambling company. You recently hired four former casino employees. They have learned a little about programming, but they're starting to get frustrated because bugs are popping up in their work. Your boss has given you 2 months to program a new blackjack game. Based on Situational Leadership II, what should you do? A. You should focus on reassuring the programmers: give them pep talks and tell them you know that they have the skills to accomplish the job. B. You should tell your programmers that the project is theirs—they can do what they want with it as long as they have something to show you in two months. C. You should sit down with the programmers and give them information about how to deal with bugs as they occur. But make sure that you set aside time for extensive praise and support. D. You should continue the focus on teaching your employees how to program, especially showing them new ways of increasing efficiency. The bugs will take care of themselves.

C. You should sit down with the programmers and give them information about how to deal with bugs as they occur. But make sure that you set aside time for extensive praise and support.

Verlie, an employee, came into your office yesterday and said, "You've got to do something about my manager, Stephanie! She is such a bully. Just last week she told poor Sally that she would fire her if she didn't improve her sales figures by 20%."

Coercive

When discussing influence tactics with your managers, you should tell them that: A. The best managers use soft tactics, such as making people like them and developing allies B. The best managers use hard tactics, such as asking for what they want and using rational persuasion C. The best managers avoid the use of influence tactics D. The best managers use a variety of influence tactics

D. The best managers use a variety of influence tactics

A real estate agent gets new clients by being known as a "good guy" whose clients trust and respect him. A parent smiles at a child whenever the child is being quiet. In turn, the child is quiet more often.

Make people like you Reward the behaviors you want

Michael goes once a week to a Presbyterian church in a small town, but he doesn't take part in any other church activities. If the minister tells him to take up the collection, he'll do that, but he never asks for the responsibility or offers suggestions of any kind. Olivia works as a licensed vocational nurse (LVN) for Happy @ Home, a home health care company. Olivia is careful to follow her managing RN's instructions exactly. As a result, she gets impressive performance reviews, and the RN sees her as a dedicated employee. But last week, Olivia had to leave a dying patient's side in order to meet her schedule for the day. Some of the other LVNs wonder whether Olivia made the right decision.

Passive follower Conformist

Scenario

Scott, Louise, John, James, and Naja are working on bringing a 6-month project to a close by the end of the week, which is only four days out. They just found out that their project supervisor had to take emergency leave without notice. They were expecting to receive final instructions from their supervisor today regarding several key project deliverables that were pushed due to regulatory concerns. This could push the project out, but their supervisor previously stressed that the completion date was non-negotiable. Everyone turns to Naja for direction, so she takes on the responsibility and assures her colleagues that she'll find the answers they need to complete the project on time.

Management at Work As the organizational development manager at the Brightlite Campstove Company, part of your job involves helping managers learn to become better leaders. You are thinking about starting a class titled "Power and Influence for Managers," and you've been gathering some examples to use during the training session.

Select which type of power the manager is using in the following example.

Researchers say that good managers have the following personal characteristics, among others: •A strong work ethic•Honesty•A sense of humor•Confidence•Passion•Knowledge The six characteristics in this list are associated with leadership, but the best leaders focus on their ___ . These are natural talents reinforced through learning and practice.

strengths

Jedida is the new manager for a team in an advertising agency. Her team has worked together effectively for the last 10 years, and they are very close to one another. Jedida's first action as a manager is to call a meeting to discuss the schedule she has developed for the next advertising campaign. Jedida's ___ leadership behavior is likely to be ___ , because ___ ___ this leadership behavior.

task-oriented ineffective group cohesiveness substitutes for

Elon Musk co-founded and leads Tesla, SpaceX, Neuralink and The Boring Company. As the co-founder and CEO of Tesla, Elon leads all product design, engineering and global manufacturing of the company's electric vehicles, battery products and solar energy products. The CEO of Tesla, Elon Musk, would be described as a ___ leader.

formal

Which of the following statements concerning the relationship between leader characteristics and leader performance are true? Check all that apply. A. Few leaders have all of the traits commonly associated with leadership. B. Traits can be more or less strongly linked to performance, depending on the leader's situation. C. Early research found that there is only a weak relationship between leader performance and leader characteristics. D. People have to have all of the leadership traits shown in the table in order to be effective leaders.

A. Few leaders have all of the traits commonly associated with leadership. B. Traits can be more or less strongly linked to performance, depending on the leader's situation. C. Early research found that there is only a weak relationship between leader performance and leader characteristics.

Which of the following aspects stand out when considering what it means to be a leader? Check all that apply. A. Goals B. Influence C. Education D. People

A. Goals B. Influence D. People

General Stanley A. McChrystal, who retired from the U.S. Army as a four-star general, identified a leadership philosophy that challenges the hierarchical, command-and-control approach to organizational management that includes which of the following? Check all that apply. A. Speak the truth B. Talk about goals often C. Be empathetic D. Give small groups autonomy to innovate

A. Speak the truth B. Talk about goals often C. Be empathetic D. Give small groups autonomy to innovate

How does Blanchard describe the concept of servant leadership?

The idea that leaders should set their egos aside and do what they can to make their followers effective

___ leaders have authority based on their position, whereas ___ leaders get their authority based on their qualities.

Formal informal

can be defined as the ability to influence people toward the attainment of goals.

Leadership

Driving the organization to make changes___ Ensuring that correct invoices go to customers___

Leadership Management

Complete the following sentence about leadership with the correct term. A manager demonstrates ___ when he listens carefully to his subordinates and works to build trusting relationships.

consideration

In staff meetings, Jack demonstrates ___ by asking questions, offering constructive feedback about others' ideas, and contributing his own solutions to problems. Francine views her manager as a colleague and does not hesitate to approach her manager with new ideas or to question a decision. ___ , Francine is highly committed to the organization and seeks to make a positive impact on her colleagues and customers.

critical thinking An effective follower

In a Harvard Business Review article, consultant Ben Dattner emphasizes the importance of giving credit to others for their good ideas and successes, both in private and in public. A leader with ___ would generally behave in this way. An executive who prioritizes the organization's mission and the needs and goals of subordinates, rather than ego gratification and personal success, can be described as ___

humility a servant leader

Designed to achieve some end or goal, ___ means that the relationship among people is not passive.

influence

In this situation, Naja would be considered a(n) ___ leader.

informal

This description of Reed Hastings shows him playing the role of a strong ___ as he shares his vision for the company.

leader

A manager's position in the organization, ability to give out rewards, and other factors give the manager ___, which is the potential to impact the behavior of other people. By virtue of being the CEO of McKesson, a medical and scientific supplies company, Brian Tyler has ___.

power legitimate power

Clarissa strives to keep the department running smoothly, delivering services to customers on time and under budget. A ___, she provides employees with appropriate rewards for a job well done.

transactional leader

Darrin's employees are highly skilled, so he allows them free rein to do their jobs. However, if their performance drops below a certain standard, he coaches them and, if performance does not improve, he issues a warning or even terminates them. When there is an opportunity to increase profits by compromising the vision of the organization, CEO Zach communicates clearly to employees and other stakeholders that the organization will not compromise its values.

transactional leader transformative leader