AVSC 2070 Communication for Av prof 1-8

When editing for conciseness, which of the following should be eliminated?

"It is" and "There are" starters

What is a knowledge management system?

A centralized database that collects insights of employees

When should you begin to gather information for your message?

After you have a clear understanding of the audience

Which of the following is a benefit when managers recognize and bridge cultural differences in the workplace?

An opportunity to maximize the contributions of all employees

Which of these is the best way to proofread?

Approach it methodically, looking for specific problems

What is one way of achieving cultural pluralism?

Avoid assumptions

Which of the following will help improve the clarity of a document?

Break up overly long sentences

When conversing with someone from another culture, how should you end the conversation?

By double-checking to make sure you and the other person agree on what was decided

How can email overload be prevented in the planning process?

By making sure each message has a valid, business-related purpose

Which of the following is one of the benefits of incorporating mobile communication in business?

Closer relationships with customers and business partners

Which of the following is a type of feedback designed to focus on the process and outcome of the communication rather than the people involved?

Constructive

Which of the following should be the focus of constructive feedback?

Controllable variables

How can a writer best convey the "you" attitude?

Demonstrate genuine interest in the audience's need

Race, age, parental status, and thinking style are elements of what?

Diversity

What type of listening skills allows a speaker to use a calm, clear-headed approach in speaking?

Emphatic

Which of the following is one of the ways to effectively lead and improve meeting productivity?

Encourage participation

What is the tendency to judge others according to our own culturally based standards?

Ethnocentrism

Which of the following is the most important element to include in support sentences?

Evidence

Because promotional messages are not legally binding contracts in most states, it is usually acceptable to imply offers or promises you cannot deliver.

False

Critical thinking includes using time management skills and accepted standards of texting and instant messaging language.

False

Diversity has very little effect on the communication process if it is acknowledged in the planning phase.

False

Writing for social media should be approached in the same manner as writing for traditional media.

False

Which of these can be used to help control the number of messages you receive?

Filtering features

Which of the following could companies do to encourage positive reviews on user-generated content sites?

Focus on high levels of performance and quality

Which of the following will help emphasize one idea that is more important than others?

Give the more important idea more space

Which of the following can be used to help the reader transition from one key idea to the next?

Headings and subheadings

How can you help a large audience with diverse interests be more understanding and accepting of your message?

Help the audience understand points of interest

Which of the following are advantages of collaboration and brainstorming gamification systems?

Increased connections and sharing of ideas

What do many U.S. companies expect from employees, even those who work in teams and collaborative settings?

Individualism

Which of the following is the process of exchanging messages between people who have different cultural backgrounds?

Intercultural communication

Which of the following should you look for when reviewing design, format, and programming issues?

Lack of adherence to company design standards

When working with people from other cultures, which of the following will help ensure proper etiquette in social settings?

Learn about the customs of the other cultures

Which structure should message organization take if a message will be viewed on a mobile device?

Linear

Which of the following can be done to make paragraphs as effective as possible when composing a document for mobile readers?

Make each paragraph as short as possible

What should be your focus when editing for conciseness?

Making sure each word contributes to an effective sentence and each sentence helps build a coherent paragraph

Which of these short-message technologies now rivals or exceeds email usage in many companies?

Messaging

Which of the following is needed when practicing business etiquette when in teams and in meetings?

Mutual respect and consideration among participants

Which of the following is defined as the process of sending and receiving information without using written or spoken language?

Nonverbal communication

What can you do to show an audience how they will benefit from your message?

Offer compelling arguments and recommendations

Which channel and medium combination provides rich nonverbal cues and allows you to express the emotion behind the message through the uses of physical gestures and vocal inflection?

Oral, in-person

When you are reviewing for clarify, what are the three areas you should review?

Paragraph organization, sentence structure, and word choices

Which of the following can improve your understanding of a message when you and the speaker don't share enough of the same language?

Paraphrase the idea and have the speaker confirm what you think you heard

When acting as a leader of a meeting, how can you best contribute to the progress of the meeting?

Pay attention to interpersonal dynamics of the group

Which of the following nonverbal communication cues can be altered in order to adopt the style of the people you want to impress?

Personal appearance

During which step of the writing process do you define your purpose and audience profile?

Planning

Discuss professionalism and explain the six distinct traits of a professional.

Professionalism is shown by working at a high level and showing that you have purpose for what you're doing. It is also shown by caring for more than just yourself, but also for the company you work for. 1. Striving to excel: always doing your best work and being the best you can for your company. 2. Being dependable and accountable: show up for work when you are supposed do and do the work you're asked and expected to do. 3. Being a team player: when working for a company, you are not your own boss. Be helpful and work together with everyone else. 4. Demonstrating a sense of etiquette: don't be rude to people and show your employees how you would want them to act as well. 5. Making ethical decisions: do what is right for the company, not what is right for your personally. 6. Maintaining a positive outlook: being negative all the time brings down the entire staff/company. You don't want people listening to you complaining about things all the time.

When drafting website content, how does the inverted pyramid style of presenting information help the reader?

Readers will choose only the additional layers they want to

Which of the following is an advantage of spending more time on planning?

Reduced rework

Which of the following microblog practice is similar to the content curation capabilities of a blog?

Retweeting or forwarding messages

What is the range of information presented in the message referred to as?

Scope

Which of the following acts as an online service that helps people and organizations share information and form connections?

Social networks

Which of the following should be used to increase your audience's interest in a message?

The "you" attitude

What is a communication medium?

The form a message will take

The optimum amount of time and effort required for the revision step depends on

The medium you've chosen and the nature of your message

Which of the following is a key requirement of the oral medium, in-person channel combination?

The sender and the audience must be in the same location

Which of the following should the middle paragraph of a routine request be used for?

To explain and justify the request

Which of the following is one of the roles of support sentences within a paragraph?

To provide enough details to make the topic clear

Which of the following should be the goal of a well-written document?

To verbally and nonverbally convey the intended message

What is one reason email lost some of its appeal as a communication method?

Too many low-value messages

Businesses in the United States value punctuality and the efficient use of time.

True

Employee blogs can expose confidential information about a firm and damage the firm's reputation.

True

Ethnocentrism is the tendency to judge others based on your own personal standards and beliefs.

True

The speed and simplicity of using an information tool can be its greatest weaknesses.

True

Which of the following is the correct structure of a compound-complex sentence?

Two main clauses with at least one subordinate clause

If you expect a favorable response to your message, where can you place your recommendations?

Up front

How can viewing a message on a mobile device affect comprehension?

Viewers can easily scroll past key information without noticing it

What is one of the key goals related to the audience that should be developed within the specific purpose of your message?

What the audience should do or think after receiving your message

When would a printed message be more suitable than a digital message?

When you want to make a formal impression

Which of the following design elements creates visual contrast and resting points for the reader?

White space

To create messages that are powerful, how should sentences be structured?

With the best sentence type chosen to communicate each point you want to make

Discuss the five ways in which you can make your communication efforts as effective as possible.

Your Answer: 1. Provide practical information: don't give people useless information that they can't do anything with. 2. Give facts rather than vague impressions: use details and be descriptive as possible. Leave no room for wondering thoughts. 3. Present information in a concise, efficient manner: Send messages knowing that people have things to do. Make them simple but make sure all the information they need is in the message. Be respectful and ethical in your messages. 4. Clarify expectations and responsibilities: don't leave people guessing what they need to do. Clearly explain what you're expecting from them 5. Offer compelling, persuasive arguments and recommendations: this is for them to want to respond to your message rather than ignore it. Give them something to respond to and in the way you want them to respond.

When responding to a request for adjustment when a third party is at fault, the best approach is to

avoid placing blame and focus on the solution.

When writing an employment termination letter, you should

clearly present the reasons for the action.

What is created when people engage in similar work and share enthusiasm for their field of expertise over a social network?

community of practice

Negative messages about business transactions are designed to

explain how you plan to resolve the situation.

In the direct approach to writing a routine request, state the main idea

in the opening of the message.

Whether or not you should apologize when delivering bad news about transactions depends mainly on

potential ethical and legal outcomes.

If you have mildly disappointing information to deliver as part of a positive message, you should

put the negative information in a favorable context.

Whereas ________ focus on what the product does, ________ focus on what the user experiences or gain.

selling points; benefits

Circular reasoning is a logical fallacy that involves

trying to support a claim by restating it in different words.