BA 101 Chapter 7 Management and Leadership
______ is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources.
Management
_____________ is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources.
Management
In organizations, _________ strive to produce order and stability, whereas __________ embrace and manage change.
Managers , Leaders
The definition of _________ ________ states: the level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling.
Middle Management
____________ is a key management function because the success of the other functions depends on it.
Planning
Directive leaders are often needed in organizations with workers who lack ________ and __________ needed to do the job.
Skill , Experience
The tasks managers perform to organize a firm to achieve its goals include:
assigning tasks allocating resources establishing procedures
A(n) _ leadership style is effective in emergencies and when absolute followership is needed
autocratic
What is it called when a team comes up with as many solutions to a problem as possible without censoring each others' ideas
brainstorming
Giving workers explicit instructions to meet the goals and objectives of the organization is ________
directing
Autocratic leadership is effective in situations such as
emergencies working with new, unskilled workers
Autocratic leadership is effective in situation such as
emergencies working with new, unskilled workers
______ customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.
External
CompuTech is a high-tech firm with a staff of many engineers and professionals. Which of these management styles would be effective at CompuTech
Free-rein Democratic Participative
The process used to accomplish organizational goals through planning, organizing, leading, and controlling organizational resources is _
management
Employees who get things done using an organization's financial resources, equipment, and information are __________
managers
In organizations, _ strive to produce order and stability, whereas _ embrace and manage change
managers leaders
In organizations, ________ strive to produce order and stability, whereas ___________ embrace and manage change.
managers , Leaders
The standards used in the control process must be
measurable specific attainable
The _________ function of management designs the structures and systems in which everyone works together to achieve the organization's goals and objectives.
organization
Technical skills are the ability to
perform tasks such as filing tax forms or assembling a keyboard
In the near future, organizations will demand a new kind of _: a skilled communicator and team player as well as planner, organizer, motivator, and leader
person
The management function known as organizing
places employees and resources where they will be effective in achieving the organization's goals designs the structure of the organization creates an organization chart showing lines of responsibility and authority
A SWOT Analysis is a(n) ______ tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.
planning
SWOT Analysis is a _ tool used to analyze and organization's strengths, weakness, opportunities, and threats
planning
SWOT Analysis is a ______________ tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.
planning
_ is a key management function because the success of the other functions depends on it
planning
_ is a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives
planning
A mission statement should address an organization's
self-concept customer needs
An organization's vision gives it a:
sense of purpose set of values
An organization's vision gives it a:
sense of purpose set of values
The definition of ______ states: a management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives.
staffing
The part of the management function of organizing that includes hiring, motivating, and retaining the best people is _______________
staffing
The type of planning done mostly by top management is ______ planning.
strategic
Setting shorter-term, specific plans such as annual budgets and deciding on other activities necessary to meet strategic objectives are task associated with _ planning
tactical
Strategic planning is done by _ level management
top
Strategic planning is done by _________ level management.
top
_ is a broad explanation of why the organization exists and where it is trying to go
vision
Which of the following are decided by top management during strategic planning
what products or services to sell When to service customers Which customers to serve
When you give employees as much freedom as possible to become self-directed and self-motivated you _ them
empower
_ behavior includes an unfailing demand for honesty and an insistence that everyone in the company gets treated fairly
ethical
During strategic planning, top managers decide:
geographic areas in which to compete what products or services to sell which customers to serve
Leaders in traditional organizations who direct employees are likely to:
give specific assignments provide performance feedback explain routines
Managers classified as middle management include
general managers division managers plant managers
Old-type managers are slowly disappearing. They are replaced by:
leaders
A(n) _ is a specific, short-term statement of how to achieve the organization's long-term _
objectives goals
The _ plan is the department manager's work standards and schedules for daily and weekly operations
operational
The definition of _ states: the process of setting work standards and schedules necessary to implement the company's tactical objectives
operational planning
A ______ gives the organization a sense of purpose and a set of values that unite workers in a common destiny.
vision
A ________ gives an organization a sense of purpose and a set of values that unite workers.
vision
A company's _________ is a broad explanation of why the organization exists and where it is trying to go.
vision
Kendra is considering opening a new business. While writing the business plan, she is answering the following questions: What external success factors affect the industry? How does her business measure up to competition? What can my bakery do to survive and prosper during a recession? What was Kendra performing
A SWOT analysis
Kendra is considering opening a new business. While writing the business plan, she is answering the following questions: What external success factors affect the industry? How does her business measure up to competition? What can my bakery do to survive and prosper during a recession? What was Kendra performing?
A SWOT analysis
Which of the following tasks are associated with the organizing function of management
Allocating resources, assigning tasks, and establishing procedures for accomplishing goals Staffing and organization Preparing a structure showing lines of authority and responsibility
______ leadership is a leadership style that involves making managerial decisions without consulting others
Autocratic
______ leadership is a leadership style that involves making managerial decisions without consulting others.
Autocratic
__________ leadership is a leadership style that involves making managerial decisions without consulting others.
Autocratic
In most large firms, directing, or telling people exactly what to do, is a vanishing trend. Why?
Because knowledge workers often know how to do their jobs better than the managers
Those managers considered as top management in an organization would include the
Chief Executive Officer Chief Financial Officer Chief Operating Officer
Those managers considered as top management in an organization would include the
Chief Executive Officer Chief Financial Officer Chief Operations Officer
Which of the following are human relations skills
Coaching Communication Motivation
_ is a management function that involves measuring performance against standards or objectives, followed by identifying, investigating and correcting any deviations from those standards or objectives
Controlling
Managers need conceptual skills for which of the following tasks
Coordinating Planning Systems development Organizing
A mission statement outlines the organization's fundamental purposes. It should address which of the following?
Customer needs Nature of the product or service Organization's self concept
External customers include
Dealers end users
The first step in decision-making process is to define the situation
Describe and collect needed information Develop alternatives Decide which alternative is best Do what is indicated (begin implementation) Determine whether the decision was a good one, and follow-up
_ is the term for giving employees the authority to make a decision without consulting the manager and responsibility to respond quickly to customer requests
Empowerment
Rank the five steps of the control process
Establishing clear performance standards Monitoring and recording actual performance or results Comparing results against plans and standards Communicating results and deviations to appropriate employees Taking corrective action when needed and providing positive feedback
_ customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use
External
Which of the following tasks are associated with the leading function of management
Guiding and motivating employees Clarifying policies to reach objectives
Eduardo arranged for his employees to acquire the education and tools they need to make decisions on their own. He is now confident that his employees will be able to handle more tasks independently, without extensive managerial assistance. What can be said about Eduardo
He enabled them and encouraged empowerment
The difference between leaders and managers is that _________ establish a vision and corporate values, while ________ carry out that vision.
Leaders Managers
_ is creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency
Leadership
______ is creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency.
Leadership
The management function that involves creating a vision for the organization, communicating it to others, and motivating them to achieve goals is ___________
Leading
_ is creating a vision for other to follow, establishing corporate values and ethics, and transforming the way the organization does business in order to improve its effectiveness and efficiency
Leading
______ is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives.
Leading
The __________ ________ should address the organization's self-concept, its philosophy, long-term survival needs, customer needs, social responsibility, and the nature of the product or service.
Mission Statement
The definition of a(n) __________ _________ states: an outline of the fundamental purposes of an organization.
Mission statement
A(n) ___________ is a specific, short-term statement of how to achieve the organization's long-term __________
Objective Goal
_ is a management function that includes designing the structure of the organization and creating conditions and systems in which everyone and everything works together to achieve the organization's goals and objectives
Organizing
_ states in the definition: listing all the pluses for a solution in one column, all the minuses in another, and the implications in a third
PMI
The management function that anticipates trends, then determines strategies and tactics to achieve them is
Planning
______ is a key management function because accomplishing the other functions depends heavily on it.
Planning
______ is a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.
Planning
Which of the following tasks are associated with the organizing function of management
Preparing an organizational chart
Which of the following tasks are associated with the organizing function of management? (1 answer)
Preparing an organizational chart
Which of the following regarding problem solving is true
Problem solving usually calls for quicker action Problem solving is less formal than decision making
The definition of ________ analysis states: a planning tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.
SWOT
Which of the following tasks are associated with planning function of management
Setting organizational goals
Which of the following tasks are associated with the organizing function of management?
Staffing the organization Allocating resources, assigning tasks, and establishing procedures for accomplishing goals Preparing a structure showing lines of authority and responsibility
Match the type of planning to its focus
Strategic looks at the organization as a whole; long-range Operational focuses on specific supervisors, department managers, and individual employees; very short-term Tactical designed to implement the activities and objectives specified in the strategic plan; short-range
The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals is called _________ ______________.
Strategic Planning
Which of the following are part of a situation analysis (SWOT)?
Strengths Opportunities Weaknesses
The definition of _ states: managers who are directly responsible for supervising workers and evaluating their daily performance
Supervisory management
At one time managers were called bosses and their job consisted of telling people what to do, watching over them to be sure they did it, and reprimanding those who didn't. Today, however, progressive managers are taking on different roles. Which of the following are common roles more progressive managers play today
Team building Motivating Supporting
People seeking managerial positions today need different skills than in the past. Which of the following are true regarding management today
They are younger Fewer are educated at elite universities More of them are female
True or false: You do not have to be a manger to perform a leadership function
True
______ is a broad explanation of why the organization exists and where it is trying to go.
Vision
Which of the following are decided by top management during strategic planning?
What products or services to sell Which customers to serve When to serve customers
Peter is the new manager at Great Foods. He established clear standards, monitored and recorded performance, compared the results against the standards, communicated the results and took corrective action where needed. What does the feedback tell Peter
Whether the standards are realistic or not
The CEO is responsible for introducing _ into an organization
change
Many of today's organizations are being designed around pleasing the customer at a profit. Thus, they must remain flexible and adaptable, because when customers need change, firms must:
change with them
The _ is often also the president of the firm and is responsible for all top-level decisions
chief executive officer
The _ is responsible for obtaining funds, planning budgets, and collecting funds
chief financial officer
The _, also known as CKO, is responsible for getting the right information to other managers so they can make correct decisions
chief knowledge officer
The _ is responsible for putting changes made by the CEO into effect. Their tasks include structuring work, controlling operations and rewarding people to ensure that everyone strives to carry out the leader's vision
chief operating officer
All managers need human relation skills. At the top, managers need strong _ skills and rely less on technical skills. Middle managers need a balance between conceptual, human relations and _ skills. First-line managers need strong _ skills and really less on conceptual skills
conceptual technical technical
The definition of _ states: skills that involve the ability to picture the organization as a whole and the relationship among its various parts
conceptual skills
Managers at the top of an organization need more _ skills, while first line managers need more _ skills
conceptual; technical
If Johnson's Auto Sales isn't meeting its original sales goals for September, they can use their _ plan and cut prices
contingency
The process of preparing alternative plans in case an organization's primary plans don't work out is
contingency planning
Measuring results against corporate objectives, monitoring performance relative to standards, rewarding outstanding performance, and taking corrective action when necessary are all tasks associated with the _ function of management
controlling
Leaders must establish _ that include concern for employees, for customers, for the environment, and for the quality of the company's products to carry out the company's vision
corporate values
Choosing between buying more inventory for her bike shop or hiring another employee requires Gail to make a(n) _
decision
Choosing between buying more inventory for her bike shop or hiring another employee requires Gail to make a(n) ___________
decision
The definition of ______ ______ states: choosing among two or more alternatives.
decision making
Supervisory managers are those directly responsible for
evaluating first line workers' daily performance workers' daily performance
_ customers include dealers and ultimate customers (or end users). _ customers are individuals and units within the firm that receive services from other individuals or units
external internal
The control process provides _________ that lets managers and workers adjust to deviations from plans and changes in the environment.
feedback
The concept of _ -_ leadership is a leadership style that involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives
free rein
_ leadership is often the most successful leadership style in organizations in which managers supervise doctors, professors, engineers, or other highly skilled professionals
free- rein
David's manager told him the company wants to achieve a 50 percent market share within 5 years. David's manager was relaying a company:
goal
The broad, long-term accomplishments an organization wishes to attain are its __________
goals
The broad, long-term accomplishments as organization wishes to attain are its_
goals
The definition of _____ states: the broad, long-term accomplishments an organization wishes to attain.
goals
Kirby was an experienced manager who gathered his team each morning and assigned tasks. Lucy supervised a second team; she did not tell them what to do but what needs to be done overall. Lucy's team constantly showed higher productivity. What does this example demonstrate
how the roles of managers are changing
Many people are not willing to work at companies unless they are treated well and get fair pay. To get the right kind of people to staff an organization, the firm has to off the right kind of _
incentives
Managers practice the art of getting things done using organizational resources such as:
information workers equipment
_ customers are individuals and units within the firm that receive services from other individuals or units
internal
A successful leader:
is able to adapt leadership styles to the situation and employees
Finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm is _________ ________.
knowledge management
The management function that involves creating a vision for the organization, communicating it to others, and motivating them to achieve goals is _
leading
Tactical planning is usually done by
lower level managers teams of lower level managers
The tasks of knowledge managers include
making information known to everyone in the organization finding the right information keeping information in a readily accessible place
The tasks of knowledge managers include
making information known to everyone in the organization finding the right information keeping information in a readily accessible place
The definition of ______ ______ states: the level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling.
middle management
A(n) _________ is a short-term statement that details how to achieve the organization's goals.
objective
The definition of _ states: specific, short-term statements detailing how to achieve the organization's goals
objectives
The definition of ______ states: specific, short-term statements detailing how to achieve the organization's goals.
objectives
Allocating resources, preparing a structure, recruiting, selecting, and placing employees where they will be most effective are tasks associated with the __________ function of management.
organizational
In order to accomplish their goals, managers must ___________ a firm by allocating resources and assigning tasks.
organize
Allocating resources, preparing a structure, recruiting, selecting, and placing employees where they most effective are tasks associated with the _ function of management
organizing
Allocating resources, preparing a structure, recruiting, selecting, and placing employees where they will be most effective are tasks associated with the _____________ function of management.
organizing
The _________ function of management designs the structures and systems in which everyone works together to achieve the organization's goals and objectives.
organizing
_ leadership, also known as democratic leadership, is a leadership style that consists of managers and employees working together to make decisions
participative
The definition of _ states: The process of solving the everyday problems that occur. It is less formal than decision making and usually calls for quicker action
problem solving
Top management sets the vision for organization and may work with others to establish a mission statement that outlines its
product or service offering self-concept
Functions included in staffing an organization are
recruiting hiring retaining
The definition of _ states: the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals
strategic planning
The definition of ______ ______ states: the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.
strategic planning
The definition of _________ management or first-line management states: managers who are directly responsible for supervising workers and evaluating their daily performance.
supervisory
The definition of ______ ______ states: managers who are directly responsible for supervising workers and evaluating their daily performance.
supervisory management
A detailed, short-term plan about what is to be done, who is to do it, and how is a(n) _ plan
tactical
A detailed, short-term plan about what is to be done, who is to do it, and how is a(n)______ plan.
tactical
The definition of ______ ______ states: the process of developing detailed, short-term statements about what is to be done, who is to do it, and how.
tactical planning
Control function of management
takes corrective action when necessary measures performance relative to the planned objectives and standards rewards people for work well done
The control function of management
takes corrective action when necessary measures performance relative to the planned objectives and standards rewards people for work well done
At one time managers were called bosses and their jobs consisted of telling people what to do, watching over them to be sure they did it, and reprimanding those who did not. Today, managers need to be:
team builders motivators supporters
The definition of ______ ______ states: skills that involve the ability to perform tasks in a specific discipline or department.
technical skills
The internal customers of a company such as Toyota would include
the payroll department employees their assemble line employees
What is likely to happen to organizations without contingency plans if a sudden change in the market occurs
they will be slow to respond
The definition of ________ _________ states: the highest level of management, consisting of the president and other key company executives who develop strategic plans.
top management
Human relations skills are those associated with leadership such as
training and development coaching delegating
Enabling employees so they can be empowered successfully means
training them to do the job giving them needed coaching assuring that they have the correct education
_ is the presentation of a company's facts and figures in a way that is clear and apparent to all stakeholders
transparency
A _ gives the organization a sense of purpose and a set of values that unite workers in a common destiny
vision
