BA 101 Chapter 9

Important factors in motivating employees to work harder would be

Maslow's physiological needs and Herzberg's hygiene factors, Maslow's self-actualization needs and Herzberg's salary factors, Herzberg's motivational factors and Maslow's esteem and self-actualization needs, the Hawthorne effect, Theory X

_____ is an employee's attitude toward his or her job, employer, and colleagues.

Motivation, Satisfaction, Morale, Acceptance, Intuition

______ theory suggests that motivation depends on workers' perceptions of the likelihood of receiving rewards.

Path-goal, Equity, Expectancy, Maslow's, Theory Z

According to Maslow's hierarchy of needs, a person who buys a smoke alarm is motivated to do so in attempt to fulfill the following need:

Physiological, social, esteem, security, self-actualization.

______ factors include adequate wages, working conditions, and job security.

Security, Motivational, Hygiene, Physiological, Self-actualization

The _______ studies marked the beginning of a concern for human relations in the workplace.

Taylor, Smith, Hawthorne, Gilbreth, Mayo

Which of the following is not a potential problem associated with telecommuting?

Telecommuters may be left behind in today's fast pace of change, telecommuters may create a security risk, career advancement opportunities may be hindered for telecommuters, telecommuting may blur the barriers between office and home, telecommuting doesn't allow enough time to finish work projects.

The examination of input/output ratios, employee contributions, and the perception of fairness is most commonly associated with

Theory A, Theory Z, goal-setting theory, equity theory, expectancy theory.

The assumption that expenditure of physical and mental effort in work is as natural as play or rest is most closely associated with

Theory X, Theory Y, Theory Z, equity theory, behavior modification

Quality circles are a variation on

Theory X, Theory Y, Theory Z, equity theory, behavior modification.

Which of the following generally results in moderate specialization, with workers learning all aspects of the organization?

Theory Z, Theory Y, Theory X, Traditional American management, Traditional Japanese management.

When Kelly reprimands Sarah each time Sarah is late for work, Kelly is applying

Theory Z, Theory y, maintenance factors, equity theory, behavior modification

When using flextime, the hours of the day when everyone must work are called

core, common, central, standard, flexible

Classical motivation theory suggests that _____ is the sole motivator for workers.

empowerment, acceptance, power, money, authority

Two people carrying out the tasks of on e position is

flextime, job sharing, more costly to the company, confusing for co-workers, job rotation.

Frederick Taylor developed the _____ system, under which employees were paid a certain amount for each unit produced.

path-goal, piece-rate, linking-pin, specific, assembly line

Which of the following is an example of an intrinsic reward?

pay increase, bonus, praise from your boss, being highlighted in the company newsletter, personal satisfaction

To improve productivity, management should focus on satisfying workers' _____ factors.

security, motivational, hygiene, physiological, self-actualization.

Herzberg's two-factor theory proposes that

the absence of certain work-setting hygiene factors may dissatisfy worker, factors such as comfortable working conditions will motivate employees to do a better job, factors such as job security will motivate employees to do a better job, higher wages will motivate employees to do a better job, lower wages will motivate employees to do a better job.

According to Maslow, the need to self-actualize is

to achieve satisfaction by being the best one can be, to obtain companionship, the reason why many people attend college, similar to social needs, to gain self-respect.