BA 400 Exam 3

What term refers to improvements in the economic, environmental, educational, and health conditions of a country? Social Competitiveness Sustainability Nation Building Development

Development

Workplace diversity is required of large employers by Title VII of the Civil Rights Act. True False

False

Which of the following is considered the key U.S. regulator of consumer issues according to our textbook / outline? Consumer Financial Protection Bureau Federal Trade Commission Food and Drug Administration Consumer Product Safety Commission

Federal Trade Commission

One of the key legal issues related to Consumer Relations relates to a business's responsibility for the performance of its products, which is typically described as: Product liability Performance Problems Product packaging Performance Expectations

Product Liability

What is cultural intelligence? The process of identifying and interacting appropriately with people that share one's own culture. An evaluation of a person's ability to adhere to their culture in a variety of challenging situations. The ability to interpret and adapt successfully to different national, organizational, and professional cultures. Information that may be used to monitor cultural groups' behavior as consumers.

The ability to interpret and adapt successfully to different national, organizational, and professional cultures.

Which of the following is not one of the primary types of recourse used by a consumer if (s)he feels the terms of exchange have not been fulfilled by a business: establish a competitive business tell others about her/his bad experience seek legal redress seek a refund

establish a competitive business

The employment-at-will concept is a common law doctrine that allows either the employee or employer to terminate the relationship at any time as long as it does not violate a contract True False

True

The two primary types of sexual harassment are quid pro quo and hostile work environment. True False

True

In global employee relations, which of the following is not one of the four drivers of employee engagement that are consistent from country to country? Recognition and rewards Confidence and trust in leadership Organizational communication Work - life balance

Work - life balance

Which of the following situation may constitute quid pro quo sexual harassment? A male coworker makes unwelcomed sexual advances toward a female coworker, which causes her to feel that her job is psychologically unfulfilling. Many male employees of a company make repeated remarks about how men are more intelligent than women, which makes the environment frustrating for female employees. A male manager suggests to one of his female subordinates that she will receive a raise if she wears shorter skirts and works "off-the-books overtime" with him at a local bar once a week. A male employee often disseminates emails of a sexual nature to his coworkers that creates an awkward atmosphere for his female coworkers.

A male manager suggests to one of his female subordinates that she will receive a raise if she wears shorter skirts and works "off-the-books overtime" with him at a local bar once a week.

Which of the following is not an accurate statement of the relationship between strategic philanthropy and cause-related marketing? Because strategic philanthropy is more persuasive to stakeholders and impacts the firm's broader attributes and skills, it should have greater stakeholder recognition, appreciation and long-term value than cause-related marketing All the other answers are accurate statements of the relationship Cause-related marketing has narrower focus than strategic philanthropy Earliest attempts at philanthropic alignment with corporate goals were cause-related marketing

All the other answers are accurate statements of the relationship

Which of the following statements best describes the legal standards concerning advertising communication to consumers? Although some exaggeration is tolerated, deceptive claims or claims that cannot be substantiated are likely to result in legal action. Companies have the first amendment right to make claims about their products because consumers are expected to have common sense to distinguish between truth and fantasy There is no tolerance for any type of exaggeration Companies can make false claims about products without fear of leal action because government regulators rearely take action against companies in this sutation.

Although some exaggeration is tolerated, deceptive claims or claims that cannot be substantiated are likely to result in legal action.

Which of the following is not a component of the OECD Anit-bribery convention? Goal is to create a level playing field. Countries that sign the Anti-Bribery Convention are required to enact legislation that criminalizes the act of bribing a foreign public official Anti-Bribery Convention is focused primarily on long developed countries OECD has no authority to force the Anti-Bribery Convention on any particular country

Anti-Bribery Convention is focused primarily on long developed countries

What must high-commitment organization strive to do with respect to environmental issues and the organization's stakeholders? By proactive, respond to stakeholders interests, assess risks, and develop a comprehensive environmental strategy. Constantly keep all their stakeholders satisfied

By proactive, respond to stakeholders interests, assess risks, and develop a comprehensive environmental strategy.

Which of the following is a carbon emissions limits approach in which each business is assigned a certain level of carbon that it is allowed to emit, but to legally exceed that level the business must purchase carbon credits from another business that has not reached its permitted carbon limits? Global Climate Change Initiative Atmospheric Carbon Control Act Clean Air Act Cap-and-Trade Program

Cap-and-Trade Program

What is the main U.S. legislation that permits regulation of atmospheric emissions? Pollution Prevention Act Clean Air Act Environmental Protection Act Pure Atmosphere Act

Clean Air Act

Which of the following is not a significant consideration regarding consumer interaction with business philanthropic responsibility as referenced in the textbook / outline? Businesses can align their philanthropic efforts with product category, industry consumer concerns or location Consumers would like to switch to brands associated with goods causes as long as price and quality are comparable Companies can turn philanthropy into a differentiated advantage Consumer demand is typically the driving influence in business philanthropic responsibility

Consumer demand is typically the driving influence in business philanthropic responsibility

What is the Kyoto Protocol? United States law that regulates the emission of harmful gases into the atmosphere without a permit. United Nations recommendations that nations are encouraged to comply with in regards to the emission of pollutants into lakes, streams and other drinking water supplies. Controversial international treaty proposed among industrialized nations to slow global warming. United Nations standards that every nation must comply with in regards to the emission of greenhouse gases

Controversial international treaty proposed among industrialized nations to slow global warming

What experiences effectively ended the psychological contract between most employees and employers? Employees' desire for job security changed, and they no longer had a psychological need for security. Employers took steps to cut costs through workforce reduction as the demands for global competitiveness increased. Employers began to offer work-life balance perks to lure talented workers away from their current employers, and loyalty suffered. Employers felt that employees were not living up to the conditions of their psychological contracts.

Employers took steps to cut costs through workforce reduction as the demands for global competitiveness increased.

Which of the following is not considered one of the key benefits of strategic philanthropy? Fulfillment of business responsibility to government Enhanced customer loyalty: synergies between customers and use of core competencies Improve overall reputation in community and ease government and community relations Rewards in the workplace: stronger employee commitment and loyalty to employer, etc.

Fulfillment of business responsibility to government

A strategic process involving stakeholder assessment to create meaningful long-term relationships with customers while maintaining, supporting, and enhancing the natural environment is called: Greenwashing Green marketing Eco-targeting Earth-friendly initiatives

Green marketing

Which of the following is not one of the components of the Charter of Fair Trade Principles / Fair Trade Certified label requirements? Sustainable and equitable trading relationships Mandatory trade balancing between countries Market access for marginalized producers Fair trade as a "social contract"

Mandatory trade balancing between countries

Which of the following examples best aligns a company's competencies and strategic goals with a philanthropic activity? The local office of a telephone company donates money to the you soccer foundation to help pay for the upkeep of local soccer fields Mecek Pharmaceutical uses its R&D expertise to develop a drug to combat river blindness and donates millions of doses to health organizations in lesser-developed countries, building its social capital Ben and Jerry's ice cream company donates a percentage of its pretax profits to support peace initivates A local gas station has a program in which its employees are parterened with disadvantaged youth as mentors.

Mecek Pharmaceutical uses its R&D expertise to develop a drug to combat river blindness and donates millions of doses to health organizations in lesser-developed countries, building its social capital

Many companies attempted to prohibit their employees from creating or joining labor organizations before which of the following laws was passed by the U.S. Congress? Right-to-work Laws Occupational Safety and Health Act National Labor Relations Act Fair Labor Standards Act

National Labor Relations Act

Which of the following is not one of the three categories of core performance indicators of the Global Responsibility Initiative (GRI) Sustainability Reporting Framework? Environmental Social Philanthropic Economic

Philanthropic

Which of the following is not one of the textbook's four societal benefits of corporate philanthropy in general? Develops employee leadership skills Creates an ethical culture that could be used to buffer against organizational misconduct Provides positive press coverage Improves quality of life; easier to attract employees

Provides positive press coverage

What is the psychological contract between an employee and his or her employer? The beliefs, perceptions, expectations, and obligations that make up the agreement between individuals and their employing organizations Terms of employment including the salary and benefits associated with an employee's position Contract an employee signs to verify that he or she is of sound mind to serve in the capacity outlined by his or her job title Formal contract between individuals and their employer that details the beliefs and obligations of both parties

The beliefs, perceptions, expectations, and obligations that make up the agreement between individuals and their employing organizations

Which of the following provides the best description of the community stakeholder for an organization? The entire metropolitan area in which the organization is located is the community stakeholder because the organization's impact reaches beyond the city to that entire area. The community to be concerned with is the immediate neighborhood where most of the organization's patrons live and work. The entire city in which the organization operates will be affected by the organization, and therefore this defines the community stakeholder. The community includes those members of society who are aware of, concerned by, or in some way affected by the operations and outputs of the organization.

The community includes those members of society who are aware of, concerned by, or in some way affected by the operations and outputs of the organization.

Which of the following is not one of the six basic consumer rights identified in the textbook / outline? To the benefit of the bargain To privacy To be informed To choose

To the benefit of the bargain

Which of the following is not one of the four types of partnerships for global development discussed in the textbook? Corporate Social Responsibility Framework Social Economy Partnership U.N Global Development Partnership Corporate Accountability Partnership

U.N Global Development Partnership

How could the value of employee volunteer programs be enhanced for a firm to best align these programs with strategic philanthropy goals? Volunteer programs could be geared toward improving the morale of the employees who participate Companies could heavily advertise their volunteer efforts to create a more favorable public image. Volunteer programs cold emphasize synergies between employees' current and future job-related aptitudes and nonprofit needs. Volunteer programs could be oriented to benefit the community immediately surrounding the firm

Volunteer programs cold emphasize synergies between employees' current and future job-related aptitudes and nonprofit needs.

The movement to protect consumers from an imbalance of power with business and to maximize consumer welfare in the marketplace is known as the consumer welfare movement consumerism consumer rights the consumer proactive movement

consumerism

Which of the following is not part of the four-stage process that social entrepreneurs typically follow, as described in the Chapter 9 Earth in the Balance special feature? engaging in the opportunity and doing something about it enacting and leading the project to completion identify a clear need, gap, and opportunity encouraging the "Aha! moment" via a contemplative work environment

encouraging the "Aha! moment" via a contemplative work environment

Many businesses are adopting a triple bottom line approach, which includes consideration of each of the following types of performance except: economic. environmental. social. legal.

legal

An organization that builds and sustains trust with the community is called a(n): affiliate partner. community partner. neighbor of choice. community collaboration network.

neighbor of choice

Picking the best answer from a strategic business perspective, the term "sustainability" focuses on the potential for long-term well-being of: any ecological entity that has an impact on the way that organizations conduct their business. the physical world, including all biological entities, as well as the interaction between nature and individuals, organizations, and business strategies. plants, animals, human beings, oceans and other waterways, land, and the atmosphere. any resource that is found in limited quantities and requires protection through global, national or state regulation.

the physical world, including all biological entities, as well as the interaction between nature and individuals, organizations, and business strategies.