BA317 Quiz 3

B

A group in Great Britain has been established to improve the employment, retention, and promotion prospects of blacks and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. This team has two years to gather information and create a plan. a. self-designing b. project c. virtual d. cross-functional e. ad hoc

C

A(n) _____ I s defined as a team composed of geographically and/or organizationally dispersed coworkers who use telecommunications and information technologies to accomplish an organizational task. a. cross-functional team b. project team c. virtual team d. international group e. self-managing team

A

According to the text, a(n) ___ is a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes. a. work team b. venture group c. semi-structured team d. autonomous unit e. ad hoc team

C

Affective conflict _______. a. is strongly associated with improvements in team performance b. can make people more comfortable with their relationships with group peers c. typically decreases team cohesiveness d. usually precedes cognitive conflict e. is accurately described by all of these

B

As teams develop and grow, they pass through three stages of development. These three stages are 1) perceived team, 2) felt team, and 3) manifest team. a. True b. False

A

Autonomy is the degree to which workers have the discretion, freedom, and independence to decide how and when to accomplish their jobs. a. True b. False

A

Cognitive conflict is strongly associated with improvements in team performance, and affective conflict is strongly associated with decreases in team performance. a. True b. False

B

Cohesiveness refers to the extent to which members of a team are experiencing job satisfaction. a. True b. False

A

Companies are making greater use of teams because teams have been shown to increase (1) customer satisfaction, (2) product and service quality, (3) speed and efficiency in product development, and (4) employee job satisfaction. a. True b. False

A

Cross-functional teams are purposefully composed of employees from different functional areas of the organization. a. True b. False

A

In general, ____ is most effective for self-managing and self-directing teams performing complex tasks, while ____ works best in relatively stable environments where employees can focus on improving the productivity, cost savings, or quality of their current work system. a. skill-based pay; nonfinancial reward b. gainsharing; nonfinancial reward c. nonfinancial reward; skill-based pay d. skill-based pay; gainsharing e. gainsharing; skill-based pay

A

In the decision-making process, teams can do a much better job than individuals in defining the problem and generating alternative solutions. a. True b. False

A

Many orthopedic parts are almost identical in size and shape. Stryker Howmedica Osteonics in New Jersey used a semi-autonomous work group to develop Product Recognition Technology that makes sure parts are identified correctly and orders are filled correctly. What happened when the team reached the STORMING stage of team development? a. Team members began to work together, and different personalities and work styles clashed. b. Team members engaged in brainstorming. c. Team members began to settle into their roles as team members. d. The comfort level of team members began to decrease. e. Team members feel mutual accountability.

A

Norms are informally agreed-upon standards that regulate team behavior. They are valuable because they let team members know what is expected of them. a. True b. False

A

Self-designing teams have all the characteristics of self-managing teams, but they can also control and change the design of the teams themselves, the tasks they do and how they do them, and who belongs to the teams. a. True b. False

E

Team norms in an organization can create . a. stronger organizational commitment b. more trust in management c. negative behaviors, such as breaking rules d. increased job satisfaction e. all of these

B

Teams are typically required when _____ a. tasks are simple b. tasks require multiple perspectives c. synergy will complicate the problem solution process d. the company has very limited resources e. any of these conditions are met

B

The autonomy continuum shows how five kinds of teams differ in terms of autonomy. The correct sequence from low team autonomy to high team autonomy is (1) traditional work groups, (2) employee involvement groups, (3) semi-autonomous work groups, (4) self-designing teams, and (5) self-managing teams. a. True b. False

B

The group of medical specialists that work in the neonatal unit of a large teaching hospital has assumed that one of the _____ they should follow is to explain to students the "whys" of specific procedures as they are performed. There is no hospital rule mandating that the students be told an explanation. a. heuristics b. norms c. behavioral policies d. codes of ethics e. operational guides

C

The manager wants to encourage cognitive conflict. According to the text, should she also push for a team consensus? a. yes, because consensus leads to sacrificing solutions b. yes, because consensus eliminates problems associated with minority domination c. no, because requiring team consensus gives everyone on the team veto power d. yes, because requiring consensus typically leads to cognitive conflict e. It cannot be determined from the information provided.

B

The three significant disadvantages that teams and teamwork are prone to are initially high turnover, social loafing, and legal risk a. True b. False

E

When teams are used properly and in the right settings, work teams can: a. help organizations respond to specific problems and challenges b. dramatically improve company performance c. instill a sense of vitality in the workplace that is otherwise difficult to achieve d. increase customer satisfaction and service quality e. do all of these

A

Which of the following is the only type of responsibility given to traditional work groups? a. execute the task b. give advice/make suggestions c. make decisions and solve problems d. manage and control all major production tasks e. receive and process organizational information

E

Which of the following statements describe an advantage teams have over individuals in the decision-making process? a. Teams can identify problems more efficiently and more quickly. b. Teams are able to view problems from multiple perspectives. c. Teams generate more commitment to making the decisions work. d. Teams generate more alternative solutions. e. All of these describe advantages teams have over individuals in the decision-making process.

B

____is a compensation system in which companies share the financial value of performance gains such as productivity, cost savings, or quality with their workers. a. Skill-based pay b. Gainsharing c. A draw account d. Profit sharing e. Optional equity