BA350 Ch.15

Which of the following is the most important mechanism of organizational socialization?

observing the behavior of others

All of the following statements are true about innovation EXCEPT

only small organizations can truly be innovative

__________ is a system of shared values, norms, and assumptions that guides organization members' attitudes and behaviors.

organizational culture

__________ is the process through which employees learn about their organization's culture.

organizational socialization

The silent treatment is most common within __________ conflict cultures

passive-aggressive

Southwest Airlines has __________ conflict culture.

a collaborative

__________ conflict management norms resolve conflict openly

active

Combining the gasoline engine with bicycle and carriage technology to create automobiles was an example of which of the following kinds of innovation?

systems

Changing an organization's culture is __________ process

a long and difficult

An organization's culture takes __________ to evolve

a long time

An organization's assumptions are implicit and ________ resistant to change

highly

Collaborative conflict cultures have which of the following conflict management norms?

agreeable

__________ values and norms are the preferred values and norms explicitly stated by the organization

Espoused

Which of the following is NOT a common theme of organizational culture?

These are all common themes of organizational culture

Rather than dealing openly with conflict, __________ conflict cultures resist conflict with tactics such as withholding information or withdrawing from contact with coworkers.

passive-aggressive

The Internet was an example of which of the following kinds of innovation?

radical

Because workgroups develop their own subcultures, __________ can be used to build a common cultural foundation.

intranets

Intrapreneurship

is entrepreneurship activity that takes place within the organization

Organization culture resists change for all of the following reasons EXCEPT

it changes so frequently that employees begin to resist further change

All of the following statements are true about socialization EXCEPT

it is something that can be accomplished in a day-long new employee orientation program

In a __________ culture, employee values and behaviors are consistent with the organization's values, and the culture is resistant to change.

strong positive

The values that make up organization culture are usually

taken for granted

Organization culture can be managed by

utilizing the culture that is already there

Which of the following types of innovation is the least common?

radical

If the culture new employees observe contradicts with the culture formally stated in corporate pamphlets, the new employees will come to accept

the observed cultural values rather than those formally stated

__________ conflict management norms resolve conflict in a cooperative manner

agreeable

All of the following are mechanisms that can affect the socialization of workers EXCEPT

All of these are correct

Dominating conflict cultures have which of the following conflict management norms?

All of these are correct

Intranets that are rarely updated can reflect a culture that

All of these are correct

Which of the following are mechanisms of organizational socialization?

All of these are correct

Which of the following are obstacles to changing organizational culture?

All of these are correct

Which of the following contribute to culture?

All of these are correct

__________ are those organizational values that have become so taken for granted over time that they become the core of the company's culture.

Assumptions

Johnny thinks that changing an organization's culture is like losing weight: It's difficult and it can be done, but the effect is usually temporary. Is Johnny correct?

No, because once a culture is changed, the new norms tend to remain in place

A centralized, heavily edited, and filtered intranet reflects a culture in which information flows __________ freely, and employee contributions are less valued.

None of these are correct

Which of the following fits the profile of an entrepreneur?

a desire to assume responsibility

The profile of an entrepreneur typically includes all of the following EXCEPT

an appreciation for the status quo

An _________ is a physical manifestation of an organization's culture

artifact

Origin stories, ceremonies, rituals, and dress codes are all examples of

artifacts

Evading open discussion of the conflict issue is most common within __________ conflict cultures

avoidant

__________ conflict cultures strive to preserve order and control and/or to maintain harmony and interpersonal relationships

avoidant

To maximize the benefits of an organizational cultural system, managers should first

be fully aware of the culture's values

A company that wants to promote a culture of openness and teamwork should ensure that its intranet has a

broad scope

In __________ conflict cultures, employees actively manage and resolve conflicts cooperatively to find the best solution for all involved parties.

collaborative

The most common means of developing innovation in the traditional organization is through

corporate research

If a business strategy and corporate culture are in conflict the __________ will win, regardless of the strength and effectiveness of the strategy.

culture

Dominating conflict cultures have which of the following conflict management norms?

disagreeable

Passive-aggressive conflict cultures have which of the following conflict management norms?

disagreeable

__________ conflict management norms resolve conflict in a competitive manner.

disagreeable

In __________ conflict cultures, open confrontations are accepted, as are heated arguments and threats.

dominating

The positivity or negativity of a culture reflects the degree to which

employee behavior is consistent with company values

__________ values and norms are exhibited by employees based on their observations of what actually goes on in the organization

enacted

The strength or weakness of a culture reflects the degree to which the culture

energizes employees by clarifying appropriate behavior

Incremental innovations

force organizations to continuously improve their products

An organization's culture of __________ reflects the extent to which majority members value efforts to increase minority representation, and whether the qualifications and abilities of minority members are questioned

inclusion

Athena's company specializes in the design of tennis ball canisters, making them sturdier, cheaper, and easier to open. This is an example of which of the following types of innovation?

incremental

Which of the following types of innovation do other innovations often rely on?

incremental

Which of the following types of innovation is the most common?

incremental

__________ innovation continues the technical improvement and extends the applications of radical and systems innovations

incremental

__________ is the process of creating and doing new things that are introduced into the marketplace as products, processes, or services

innovation

According to Fortune magazine, the most admired organizations are those that are the most

innovative

Avoidant conflict cultures have which of the following conflict management norms?

passive

__________ conflict management norms tend to avoid addressing conflict

passive

__________ innovation is a major breakthrough that changes or creates whole industries

radical

Intranets with a narrow scope can reinforce a culture of

secrecy and information hoarding

A conflict culture is a

set of shared norms for managing conflict

__________ is the process through which children learn to become adults in a society.

socialization

Research suggests that organization culture is understood and communicated through the use of

stories and symbols

In a __________ culture, the reaction to the arrival of the plant manager is, "Heads up! The plant manager is coming onto the production floor—look busy!"

strong negative

__________ innovation creates a new functionality by assembling existing parts in new ways

systems

Which of the following is NOT characteristic of strong cultures?

they usually reduce organizational performance

If a top manager works in a company with performance-reducing values, what action is recommended?

try to change the culture

In a __________ culture, employee values and behaviors are consistent with the organization's values, and the culture is receptive to change.

weak positive

Organizational culture helps people in an organization understand

which actions are considered acceptable and which are considered unacceptable

In complex societies, the socialization process takes many

years