BAS 283: Chapter 14: Homework

One influence tactic that Khosrowshai is able to rely on for getting buy-in from Uber employees is ________, which is centered around his effort to listen to and make changes based on employee feedback.

consultation

According to the revised path-goal theory, into which of the eight leadership behavior categories does Khosrowshahi's ability to listen to the needs of employees most directly fall?

supportive

Barra exhibits key task-oriented and interpersonal attributes. Based on research conducted about the differences between men and women's leadership traits, which of the following traits does Barra exhibit that women typically don't exhibit as much of?

Task-Oriented Leadership

During the attacks of September 11, American Express lost 11 employees and suffered major damage to its headquarters. Chenault gathered his employees in Madison Square Garden and declared that the company was "sound" and "will overcome" the tragedy. Based on the revised Path-Goal Theory, what style of leader behavior does this represent?

Achievement-Oriented

Barra told an audience at the Catalyst Awards that one of her main leadership objectives is to create a happy and productive workforce. She is trying to do this by modeling work-life balance. Based on what you've read, this is most likely ________ leader behavior.

Consideration

Which of the following sources of power does Mark have in enforcing Ollie's holiday scheduling policy?

Legitimate

An Industry Week reporter noted about Barra that, "once she receives diverse input she gauges the efficacy of all ideas and provides feedback. Co-workers and mentors have praised Barra's listening skills and her approachability." Based on this quote, what common influence tactic is Barra utilizing?

Consultation

Part of Barra's changes upon taking over as CEO of General Motors was to focus on getting leaders and employees to demonstrate four key behaviors: ownership, candidness, accountability, and improvement. Which of the four key kinds of transformational leadership behavior does this most closely exhibit?

Idealized Influence

Chenault was a celebrity at American Express and is known for transforming the lives of many of his employees. Based on this perception, which influence tactic could Chenault most successfully use?

Inspirational Appeals

Mark responds to Brianna's concerns about the new employee end of shift policy with "... This is a policy straight from corporate. We have to follow it." What type of influence tactic is Mark utilizing?

Legitimating Tactics

Which interpersonal trait is most exemplified by Kalanick's willingness to push managers to operate illegally as long as laws in a particular city weren't actually being enforced and allowance of bad employee behavior as long as it was cancelled out by good performance?

Machiavellianism

Based on how attracted his followers were to his vision, what source of power did Chenault have at American Express?

Referent

Fortune magazine says Barra created an image of admiration by "a simple combination of honesty, humbleness, and a seemingly sincere desire to fundamentally change the errors that led to the problems she faced." Based on this quote, what source of power is Barra most likely pursuing?

Referent

Chenault was able to influence employees in a way that they pursued American Express' goals over their own self-interests. What type of leadership did this portray?

Transformational

In response to the new employee end of shift policy Brianna proposes that Ollie pay its employees on their breaks instead of making them clock out. Brianna is most likely utilizing the ________ influence tactic.

exchange

Mark's apparent favoritism toward Amir is representative of

leader-member exchange

Kalanick's way of leading was one that focused on doing whatever it took for his company to succeed, or ________ power, whereas Khosrowshahi's way of leading is focused on growing and inspiring employees, or ________ power.

personalized; socialized

When it comes to empowering employees, both Kalanick and Khosrowshahi have ways of doing so, albeit two different ways. Kalanick was only focused on leading for ________, whereas Khosrowshai does so in many ways while primarily focused on leading for ________.

progress; meaningfulness

Based on the video, Mark seems to be a(n) ________ leader while Sherry is more of a(n) ________ leader.

trasactional; transformational