BCIS 5311: Managing Information Systems

A firm's ________ is responsible for enterprise-wide governance and utilization of information to maximize the value the organization can realize from its data.

CDO Chief Data Officer

A ________ is a senior manager who oversees the use of IT in the firm.

CIO Chief Information Officer

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

CKO Chief Knowledge Officer

Which of the following is not a principal cause of poor system performance?

Computer abuse

Which of the following is by far the most common source of business system failure?

Data Quaility

Detecting and correcting data in a database or file that are incorrect, incomplete, improperly formatted, or redundant is called:

Data cleansing

________ establishes an organization's rules for sharing, disseminating, acquiring, standardizing, classifying, and inventorying information.

Data governance

Which of the following terms refers to significant disparities in access to computers and the Internet among different social groups and different locations?

Digital divide

Which of the following is a firm's CPO responsible for?

Ensuring that the company complies with existing data privacy laws

All business processes are formally documented by an organization.

False

COPPA is a set of five principles developed by the FTC that most American and European privacy law is based on.

False

Clusters are occurrences linked to multiple events.

False

Data is information that has been shaped into a form that is meaningful to human beings.

False

In a client/server environment, a DBMS is located on a dedicated computer called a web server.

False

In the value chain model, support activities are most directly related to the production and distribution of the firm's products and services, which create value for the customer.

False

Intranets are used by organization to coordinate their activities with other firms for making purchases, collaborating on design, and other interorganizational work.

False

Mintzberg's classification identifies five forces in an industry's environment that affect the strategic position of a firm.

False

Quantum computing is not yet available to the general public.

False

Research has shown that a majority of firms are able to align their information technology with their business goals.

False

Smart products generally lower switching costs.

False

Software can never be considered to be a trade secret.

False

Software programs were unprotected by copyright law until the early 1990s.

False

The inventors of a disruptive technology typically benefit the most from the technology; it is rare that fast followers catch up quickly.

False

The law of diminishing returns only applies to digital products.

False

The use of Internet technologies allows companies to more easily sustain competitive advantage.

False

Web services can exchange information between two different systems only if the operating systems and programming languages upon which the systems are based are identical.

False

Which of the following statements about Java is not true?

Java programs cannot be used on mobile devices.

4G networks use which of the following standards?

LTE and WiMax

Which of the following refers to the ability of a computer, product, or system to expand to serve a larger number of users without breaking down?

Scalability

Which of the following is not one of the current software platform trends?

Software-defined storage

Which of the following statements about spam is not true?

Spamming is more tightly regulated in the United States than in Europe.

________ are responsible for translating business problems and requirements into information requirements and systems.

Systems analysts

Which of the following is a primary drawback to the "do anything anywhere" computing environment?

Which of the following is a primary drawback to the "do anything anywhere" computing environment?

ZipRealty, which combines Google Maps with real estate data, is an example of:

a web mashup.

Linux is:

an example of open-source software.

All of the following job categories are expected to have above-average growth except:

computer programmers.

CVS refers to:

eyestrain related to computer display screen use.

Multiple data marts are combined and streamlined to create a data warehouse.

false

Redesigning and automating business processes can be seen as a double-edged sword because:

increases in efficiency may be accompanied by job losses.

An information systems manager:

manages computer operations and data entry staff.

Disciplines that contribute to the technical approach to information systems include:

operations research, management science, and computer science.

The U.S. CAN-SPAM Act:

requires commercial email senders to identify themselves.

The principal liaison between the information systems groups and the rest of the organization is a(n):

systems analyst.

Core operational transaction systems provide data to data warehouses.

true

High-speed analytic platforms use both relational and non-relational tools to analyze large data sets.

true

Many back-end databases cannot interpret commands written in HTML.

true

OLAP can manage and handle queries with very large sets of data.

true

The Internet of Things is an example of how the Internet is changing competition within industries and creating new products and services.

true

Which of the five moral dimensions of the information age does the weakening of boundaries between work and family life involve?

Quality of life

Which of the following technologies does Walmart use to track items for sale on store shelves?

RFID

Which of the following occurs when muscle groups are forced through tens of thousands of repetitions under low-impact loads?

RSI

When the output of some units in a firm can be used as inputs to other units, synergies develop, which can lower costs and generate profits.

True

Wikis allow visitors to change or add to the original posted material.

True

An efficient customer response system directly links consumer behavior to distribution, production, and supply chains.

True

Big Tech firms are facing increasing scrutiny with respect to alleged anticompetitive and unfair practices.

True

Computer abuse refers to acts involving a computer that may not be illegal but are considered unethical.

True

Creative work driven by new knowledge and information is a significant part of management responsibility.

True

Crowdsourcing is an example of a social business application.

True

Detailed, programmed instructions that control computer hardware components in an information system are known as computer software.

True

End users are playing an increasingly large role in the design and development of information systems.

True

Feedback is output returned to appropriate members of the organization to help them evaluate or correct the input stage.

True

Global firms can collaborate from different locations at the same time using synchronous collaboration tools.

True

Google Drive is an example of a cloud collaboration service.

True

IT governance refers to the overall decision-making that guides the IT strategy of a firm.

True

Information systems are used to enable new products and services via product differentiation.

True

Malicious software that can secretly install itself on an Internet user's computer by piggybacking on other applications and then report the user's movements on the Internet to other computers. is called spyware.

True

Mass customization offers individually tailored products or services using the same resources as mass production.

True

Most Internet businesses do very little to protect the privacy of their customers.

True

Oligopolies and monopolies dominate the Web and mobile platform.

True

One of the key concepts in patent law is originality.

True

Parts of an organization's culture can always be found embedded in its information systems.

True

Privacy protection in Europe has historically been much stronger than in the United States.

True

Ruby is an object-oriented programming language known for speed and ease of use in building web applications.

True

Smart products increase rivalry among firms.

True

Some experts believe that exposure to computers reduces intelligence and cognitive abilities.

True

Some forms of illegal sharing of music files have declined as legitimate online music stores and streaming services have expanded.

True

Switching costs increase when customers are strongly linked to products and platforms.

True

The DMCA requires ISPs to take down sites of copyright infringers they are hosting when the ISPs are notified of the problem.

True

The European Parliament has banned unsolicited commercial messaging.

True

The claim to privacy is protected by the U.S. Constitution.

True

The entire customer experience can be an element of product differentiation.

True

The information systems department suggests new business strategies and new information-based products and services.

True

The market power of suppliers can have a significant impact of firm profits.

True

The term industry sets refers to collections of industries that provide related services and products that deliver value to the customer.

True

The value chain model classifies all company activities as either primary or support activities.

True

Trade secret laws grant a monopoly on the ideas behind a work product.

True

UPS's use of web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own website is an information systems solution used to achieve customer intimacy.

True

Web beacons are tiny, invisible software programs embedded in email messages and web pages that are used to track and report a user's online behavior.

True

Hardware and software acquisition costs account for about ________ percent of TCO.

20

According to Gartner, more than ________ percent of the critical data in large Fortune 1000 companies' databases are inaccurate or incomplete.

25

Websites using cookie technology cannot directly obtain visitors' names and addresses from the cookie.

True

Which of the following statements about strategic information systems is not true?

Almost all a business firm's profits can be explained by alignment of IT with business.

You are consulting for a natural food products distributor who is interested in determining the benefits it could achieve from implementing new information systems. What will you advise as the first step?

Perform a strategic systems analysis

Which model can be used to analyze the direct and indirect costs to help firms determine the actual cost of specific technology implementations?

Total cost of ownership

A company's competitive advantages ultimately translate into higher stock market valuations than its competitors.

True

A firm can be said to have competitive advantage when it has access to resources that others do not.

True

A firm that invests in a strong IS development team is making an investment in organizational complementary assets.

True

A key word in social business is "conversations."

True

According to the network economics perspective, the more people offering products on eBay's site, the greater the value of the site to all who use it.

True

Advertising networks such as Microsoft Advertising, Yahoo, and Google's Marketing Platform are capable of tracking personal browsing behavior across thousands of websites.

True