BCIS 5311 - Quiz Chapter 9

Which of the following is not a major entity in Nike's supply chain?

Nike's employees

________ software modules seek to enhance collaboration between a company and its selling partners.

PRM

A distortion of information about the demand for a product as it passes from one entity to the next across the supply chain is called the ________ effect.

bullwhip

In a ________ strategy, components arrive exactly at the moment they are needed and finished goods are shipped as soon as they leave the assembly line.

just-in-time

Firms in the supply chain develop safety stocks in order to reduce the cost of inventory.

False

Customer service modules in CRM systems provide tools for:

assigning and managing customer service requests.

The measurement of the number of customers who stop using or purchasing products or services from a company is called:

churn rate

To achieve the maximum benefit of a new ERP system, Tasty Baking implemented an enterprise system by:

customizing less than 5 percent of the enterprise system processes.

Major CRM products typically have all of the following service capabilities except:

order management.

A supply chain driven by actual customer orders is called a ________ model.

pull-based

From your reading of the chapter's opening case, which of the answers below is not a reason why Lenzing chose JDA's Sales & Operations Planning software?

Develop a new business model

Which of the following is not true about enterprise systems?

Enterprise software is expressly built to allow companies to support their existing business practices.

Contemporary supply chain management systems are driven by a push-based model in which production master schedules are based on forecasts of demand for products.

False

Enterprise systems are built around a small number of predefined business processes.

False

In a push-based model, transactions to produce and deliver only what customers have ordered move up the supply chain from retailers to distributors to manufacturers and eventually to suppliers.

False

To reap the maximum benefits from enterprise software, companies should customize it to conform to their existing business processes.

False

Which of the following would not be considered a contact point?

Intranet

The difference between push- and pull-based models is summarized by which of the following slogans?

Make what we sell, not sell what we make.

________ modules in CRM systems help sales staff increase their productivity by focusing sales efforts on the most profitable customers, those who are good candidates for sales and services.

SFA

Before the Internet, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes.

True

Managing a global supply chain is more complex than managing a domestic supply chain.

True

Organizations can rewrite enterprise system software to support their existing business processes

True

To eliminate excessively high inventories of its Pampers disposable diapers at various points along its supply chain because of such distorted information, Procter & Gamble did all of the following except:

add safety stock

Supply chain execution systems provide all of the following functions except:

generating demand forecasts for products.

Enterprise systems improve management decision making in all the following ways except:

improving forecasts of consumer behavior.

In the supply chain, components or parts are referred to as:

intermediate products

CRM systems typically provide software and online tools for sales, customer service, and:

marketing

Walmart's continuous replenishment system is an example of a(n) ________ model.

pull-based

Coca-Cola implemented enterprise software from SAP that enabled it to achieve all of the following except:

reducing the number of employees.

A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a(n):

supply chain

A company having difficulty with timely delivery of parts to its manufacturing plants should implement a ________ system.

supply chain execution

The WMS that Haworth Incorporated uses is an example of which of the following?

Supply chain execution system