BCOM chp 5

How many days do you have before you need return a message?

1

What are some tips for being courteous with cell phone usage?

Do not use in meetings, quiet zones

What is web unity?

Every social media account that you have needs to be synced up and say the same thing

What should you do if you are not in the office for an extended period of time?

Give a time frame, leave them someone else they can contact

What are some benefits of e-mail?

It facilitates the fast convenient flow of information Reduce cost, no meeting Reduces paper waste Helps you out with different time zones

What is a Wiki and how could it be used in a business?

It is a step by step how to, the customer is more trusting and can see what they are buying gets them excited

How long should the voicemail greeting be max?

Less than a minute

What information should you include?

Name, what company you work for, position, contact information, and email address

you are returning a clients phone call How fast should you speak?

Normal, slow, so they can understand

What are some good ideas for managing email (your inbox)?

Put it in different folders

What is an apple picker?

Someone who steals your phone when it is around you at gas stations, or just anywhere

What is a social media policy? would you have one? does your company have one?

The do's and don'ts of how you act on social media and what you post

How does a web site differ from a web blog?

They put stories behind what they are posting about

You are returning a clients phone call What information should you include?

Who you are, why you are contacting, number and email

What is Internet Brand Management?

You hire someone to manage your social media, respond to customers

when editing or writing an email document what are some things you need to look out for?

You never leave the subject line blank or plain Use CC: carbon copy, including them in the conversation and BCC: blind carbon copy when appropriate Don't send it to a bunch of people, could be marked as spam or flagged You need to organize email based on anticipated reaction (deductive or inductive) Use the correct title of the person you are sending it too Every email should have a greeting and a closing Do your research before you send your email Watch your tone Review grammar and spelling Don't expect an immediate response, don't send multiple emails within a 24 hr period Please and thank you are essential

Who owns your work email?

Your work

Is all wireless good wireless?

no

you are returning a clients phone call Should you spell your name?

yes, especially if its difficult to pronounce

Who owns your school email?

your school