BCOM Final

Blue MVS

Concerned for the protection, growth, and welfare of others

during a presentation, audience members should be able to understand the information on the slides in how long?

15 seconds

To maintain audience interest, stories used in a business presentation should typically last

30 to 60 seconds

The maximum length of a response to a question asked during a business presentation is

45 seconds

What are poor examples of delivering bad news in writing to colleagues?

A focus on the needs of the company A vague explanation of the problem An attempt to "sugarcoat" the bad news

Meeting minutes serve as?

A record of what was accomplished during a meeting

The entertainment value of stories for a presentation is

A secondary factor

In a business presentation, the use of a story told passionately gain the attention of audience members is known as

A vivd example

When a business professional makes a presentation to a colleague, it offers a chance to improve your colleagues' opinions about your

Abilities Reputation

Present oriented organizations can be described by what statements?

Address events and situations as they occur

the process by which professionals accept critique of their work without being defensive is known as

Disassociation

When should an action plan be created in a meeting?

After all ideas have been stated and the alternatives evaluated

When editing and working on a group writing project, team members should

Agree about technologies that will be used Pay attention to version control to avoid simultaneous editing

Thinking about how to give a presentation without the power point slides you have prepared would be

Always having a plan B

Electronic slides should serve as__________ a business presentation

An aid to

What should be verified when reviewing business presentations

Any electronic slides have been proofread Related technology is in working order Supplementary materials are well prepared

If a hypothetical story is used in a business presentation, it should be

Applicable Believable

The audience will likely interpret the speaker clutching the podium as a sign of

Apprehension

Face-to-face performance reviews

Are among the most stressful experiences for managers

Understanding the needs of your___________ is one of the first tasks for developing a business presentation

Audience

Speeches in which the emotion of the speech is conveyed vocally appeal in particular_________ learners

Auditory

Wearing formal business attire is most associated with which of the following attributes?

Authoritativeness

When delivering bad news, it is important to

Be open and honest

What can facilitate communication when working with those with limited ability in the global language of business

Be patient as others express themselves Use interpreters when needed Speak slowly and clearly

What are the most important characteristics in building trust among virtual team members

Be proactively engaged Willingness to share information

You should review bad messages

Before you deliver the bad news The recipient could take the news the wrong way To make sure you are being respectful

When you speak for a while during a slide presentation without referencing any slides, you should consider displaying a _______ slide to prevent distractions

Blank

One or two sentences designed specifically to soften the blow at the beginning of a bad-news message

Buffer

During a performance review, sandwiching bad news between good news

Can inadvertently encourage poor performance

Enlisting the help of others to review bad news messages

Can often be quite helpful

What are categories of attire commonly worn by business professionals for their job

Casual attire Business casual attire Business formal attire

What country is punctuality expected at the start of the meeting?

China

What countries have High-trust cultures

China Canada

During a business presentation, professionals with green MVSs appreciate what

Clear-cut language Factual data

Companies that emphasize _______ often also have family oriented culture

Collectivism

The views you provide in a business speech are essentially attempts to convince audience members to

Commit to some type of risk

High humane orientation cultures value

Compassion Concern

The goal of the review in a presentation is

Compel audience members to consider taking specific actions

An over view statement should be

Composed in second person voice written in informal language Up to three sentences long

Green MVS

Concerned for assurance that things have been thought out and concern for meaningful order being established

HUB MVS

Concerned for flexibility concerned for the welfare of the group and its members

Red MVS

Concerned for task accomplishments and the organization of people, time, and money

As part of the preparation process, a business speaker should

Consider possible questions from the audience

In business communication, professionals with Blue MVSs respond to business benefits and logic that

Considers the whole

A critical factor in a successful presentation is

Content development

The degree to which the receiver can alter the outcome of bad news is called

Controllability

What type of meeting is held primarily for attendees to discuss roles, goals and accountabilities?

Coordination meetings

What is the primary purpose of a meeting?

Create a plan of action

Regionally, the rates of individualism and collectivism in the United States vary, with the______________ being the most collectivist

Deep South

During an internal business presentation, a speaker's credibility can be increased through what

Demonstrating knowledge about a business issues Explaining how a business idea will improve the company

During a business presentation to an external audience, you can improve your credibility by

Demonstrating knowledge of topic

A bad news message that looks to slick and gives impression of trying to impress is an example of a message with poor

Design

What are the general characteristics of egalitarian cultures

Differences in status are played down Power is split and distributed evenly

What is true about the use of English in international business?

Different forms of English are spoke in various English speaking countries Many professionals in global companies speak only limited English

What types of appeals should be made when giving speeches and presentations

Emotional Analytical

What describes a quality of a high uncertainty avoidance culture

Emphasizing consistency Resisting Change Valuing clear expectations

What is a good way for a speaker to get comfortable with audience members before a presentation

Engaging in small talk with audience members

What region do countries with individual culture predominate

Europe

What are characteristics of an egalitarian organization?

Everyone is encouraged to offer an opinion Leaders adopt an open management style

One of the serious mistakes managers make in a presentation is to present__________ and leave out ________ from their presentation

Evidence Central positions

What are the common reasons for establishing virtual teams?

Experts not in the same area can work together They are convenient They are cost-effective

What are recommendations for good business practice when writing a bad-news message to a customer?

Express concern about the customers situation Provide detailed options for the customer to pursue Avoid confrontational language

When describing the electronic slides during a business presentation, the speakers__________ should be towards the audience

Face

Business presentations always take place according to the speaker's expectation

False

Even if the bad news is temporary rather than permanent nature, you should focus on the immediate reasons for the bad news and hold off on possible solutions for a later conversation

False

If a company observes casual Fridays, employees do not have to look professional in their attire on those days

False

In business presentations, key messages should be written to appeal to everyone in the audience

False

In general, Opening with a humorous joke is a good attention-getter in business speeches and presentations

False

When you are answering questions as part of a business presentation there is no need to show appreciation for a question if you answer honestly

False

Women generally have powerful roles in professional decision making in low gender-egalitarianism cultures

False

Women often are influential in ____________ decision making in lower gender egalitarianism cultures with distinct gender roles

Family

What is the significance of an open stance in a business presentation?

It is a warm and inviting form of nonverbal communication

What is proven to be the least effective day of the week to have a meeting?

Friday

The out group homogeneity effect results in people making little effort to ________ of other cultural groups

Gain knowledge

When giving a presentation a speaker should dress with _______ that the members of the audience

Greater formality

If you want to gain a positive bond with your audience, you should perform gestures with you

Hands Arms Head

The advantages of being a supportive audience member at a business presentation stems from

Having common professional pursuits with the speaker

Seeking performance feedback at work

Helps you develop skills to move ahead

Nearly all cultures value________ the least

Hierarchy

Comprehension of the differences and similarities of various cultures is a sign of

High cultural intelligence

What should the preview of a speech accomplish

Highlight benefits to the audience Attract the attention of the audience

When you are deciding where to stand during a speech you should consider what

How to be near the listeners Where would you have best eye contact with listeners

What phrases would be an indication of an effective approach to handle a difficult conversation?

I think Sometimes

Audience members typically decide which of the following during the preview of a presentation

If they have something to gain from the presentation If they will pay attention and listen If they are willing to act on what they hear

What are reasons to give feedback only on observable behaviors during a performance review

If you focus on attitudes, people will perceive you as being judgemental You can never know the thoughts and feelings of others with certainty Such feedback provides specific topics for employees to address

Using stories in business presentations can increase a speaker's

Impact

When you hold eye contact with audience members

It establishes a link between you and them

The most effective way to deliver bad news with high severity to a long time business partner would be to communicate

In person

For business recruiters, which of the following are the most important aspects of study abroad programs

Inclusion of language study One semester or longer in length Strategic location

The online delivery of performance reviews has

Increasingly became an option for many companies

A rise in__________ can be linked to an increase in economic growth and prosperity

Individualism

Companies and organizations located in individualist countries tend to value

Individualism and Collectivism

Companies and organizations worldwide place value on

Individualism and collectivism

Which of the eight dimensions evolves the most quickly

Individualism and collectivism

In cross-cultural business environment, developing empathy includes seeing members of other cultures as

Individuals

What attitude is the most helpful in learning about a new culture

Inquisitive

What type of audience members can make a speaker nervous before a presentation?

Intimidating colleague Fault finding boss An important client

What should you do when approaching a difficult conversation?

Invite others to tell their stories and describe their point of view Engage in a joint process of understanding the problems and creating a solution Approach the conversation with a learner mind-set

What are the benefits of pausing before answering questions in a business presentation.

It gives you time to contemplate a response It helps make you feel more composed

The use of sample and specific language in bad-news messages

Is interpreted by recipients as honest and up front

What is the advantage to using video during virtual team meetings?

It allows faster decision making It allows better interpretation of verbal and nonverbal cues Keeps members more present and accountable

What are accurate statements about the sandwich approach in performance reviews?

It could promote the continuation of poor performance It is less effective for employee improvement that emphasizing the bad news It occurs when a manager gives a compliment to an employee, then negative feedback followed by niceties

What is true of a speaker's eye contact with audience members

It is an important part of nonverbal communication It helps build trust between the speaker and members of the audience

What best describes team performance during the norming stage

It is generally rising

What is true about causual attire in business environments

It is not commonly worn in most regions

What is true about communication channels used with bad-news messages

It isn't always possible to use the preferred communication channel in a given situation

The resolution of a story in a business presentation accomplishes what

It provides a solution to the challenges in the story

Taking a few deep breaths has what effect before a presentation?

It quells nervousness

What types of formatting should be used to highlight key information, data, and components

Italics Bold 24-point title font

What are open stance gestures for a business speaker

Keeping arms at the sides of the body Using palm-up gestures

To use a joke successfully in the opening of a business presentation, the joke should be linked to the

Key message

What type of learner responds best to participation focused presentations

Kinesthetic

What recommendation for giving a business presentation helps you cope with a situation in which you unexpectedly need to shorted your presentation?

Know what your key messages are

When laying off an employee or turning down a customer claim or a supplier, you should

Leave open the possibility of working with the person in the future

Finding common ground in a conversation leads to _____________ between you and the other person

Less emotional distance

During a presentation, a speaker might have to incorporate changes quickly if

Listeners make comments Audience members ask questions

what is a good approach to handling a difficult conversation?

Listening to the story of the other person first, then share your story, then create a shared story

The best way to gain knowledge about another culture is through

Living in it

During the storming stage, team performance is generally?

Low

compared to traditional teams, in general it is a greater challenge for virtual teams to

Maintain trust over the duration of their work together

A speaker can prepare for the unexpected during a business presentation by

Maintaining an attitude of flexibility Mastering the presentations content

Consistent deep breathing as part of a presentation is effective in

Maintaining confident posture Enhancing voice timber Improving the tone of the voice

In order to sympathize with bad news recipiants, you should

Make expressions of sympathy sincere and professional

Right before you end a meeting that you are leading you should

Make sure role assignments are clear Recap action items

What are key strategies when creating slides for a business presentation

Make sure that the slides are not difficult to process Make the slide presentation uncomplicated

What are techniques you should use to limit nervousness before a presentation?

Meditating Attending a film Emptying the mind

What are good ways for virtual team members to get to know each other

Members should socialize in virtual environments Members should find ways to communicate spontaneously

In cultures with high gender egalitarianism, professional jobs and leadership roles are available to

Men and women evenly

Which countries have low trust cultures

Mexico Brazil

In order to match the natural energy levels of most audience members, what time of day would you exhibit the least amount of energy?

Morning

To make sure the action items in a meeting are completed what should be included in the meeting minutes?

Names of the people who were missing Date when each action item should be complete Names of the people responsible for each action item

What are benefits of living in another culture

Observation of how interpersonal communication is conducted The process of immersion into a different way of life

Professionals with green MVSs respond best to presentations that

Offer all relevant facts Describe conclusions without rushing to judgement

When those from a less assertive cultures answer a Yes or No question, their answer is

Often vague

The effectiveness of electronic slides in a business presentation is increased when you use

Only a few slides

When employees share bad news impersonally

Organizations exhibit lower morale

An approach to business communication designed to help presenters not make the mistake of presenting evidence without first stating a central position is the________ method

PREP

What would be the least effective way to follow up a negative performance review of an employee

Painting a broad picture of what is expected from the employee

In the context of a business speech audience members enjoy hearing about

People

What type of support material would likely be the most effective for audience members who are feelers?

Personal stories

What are the guidelines for agendas?

Place the most important items first Send the agenda out ahead of time Get others involved in the agenda-creation process

The ideal way to prepare for technology failures during business presentations is to

Plan how to speak without them

Running effective meetings, as with other communication responsibilities starts with

Planning

why is it important to gather facts from a variety of sources so you can make fair, objective decisions before delivering bad news

Potential consequences of the bad news may be severe the situation may be open to multiple interpretations The bad news may be centered on emotionally charged issues

When professionals with hub MVSs listen to a business presentation, they respond to what?

Presentations that hold clear business logic Option-oriented language

The structure of a presentation includes what?

Preview view Review

Business casual attire is best described as

Professional but relaxed

When giving a negative performance review to an employee, you should

Provide feedback only on which is observable

An agenda is designed to?

Provide structure for a meeting

For electronic slides used in important business presentations, design help may be available form where

Public relations experts In-house specialists Outside professionals

For ideal impact, how should changes to a business speaker's presentation techniques be made?

Regularly A few at once

What are the benefits of rehearsing in relation to using notes

Rehearsing will show what speaking notes are needed Rehearsing with notes will demonstrate how to manage them

When you have a group project when should you start on it?

Right away

What is an effective example of visualization for relaxing in a presentation

Seeing yourself speaking with members of the audience in an informal setting

What are components of stories used in business presentations

Setting Plot Moral

What are characteristics of national cultures

Shared rules Shared behaviors Shared values

What generally have low effectiveness in the opening of a business presentation

Sharing a large amount of statistical data

In a bad news message, a buffer

Should appear at the beginning of a message

What best helps you connect with your audience members and convey enthusiasm for your topic?

Smiling

To form a co-culture mean that each culture will have to shed________ cultural views

Some

When showing slides as part of a slide presentation, you should

Stand to the side of the projection area

If you are in a room that allows you to dim the lights only on the screen you should remember?

Stand where you are in full light

What agenda items are designed to keep a meeting on schedule?

Start and end time The time allocated to each agenda item

What are the steps of the PREP test for a business presentation

Stating a position Providing an example

People rely on ______________ to better understand the unfamiliar

Stereotypes

The overview statement provides a summary of the

Takeaway messages

A set shared perception and commitment to collective values, norms, roles, responsibilities and goals

Team Culture

As a group writing project progresses and individual writers encounter decisions that need to be made which of the following should be done?

Teams should have discussions to ensure the writing reflects the views of the group The group should meet in real time

What should be done to effectively carry out our meeting objectives

Tell participants what they need to do ahead of time Let people know how long the meeting will last Inform participants what they can expect in terms of context

When you consider when gauging the knowledge level of an audience while preparing a speech about a business service

The Source of their information Their preconceived notion about the service

What are the parts of the AIM planning process

The audience The message Ideas

When audience members are engaged due to a story told by the speaker, what should the speaker be aware of?

The audience members expect the speaker to get to the point quickly The audience members' patience is still limited

The best time to give a handout out is

The end of the presentation

What aspects of the FAIR test should be kept in mind when doing a review before giving a presentation

The factual correctness of the presentation the accessibility of the presentation

Why should a manager establish measurable performance goals for employees

The goals give the employee an objective way of meeting expectations

The primary challenge of virtual team meetings is

The lack of time to build relationships

The first step of the AIM planning process for a presentation may be more difficult than the process for a written report because you may not know

The makeup of the audience

Business casual is

The most common type of workplace attire

Out group homogeneity is defined as the belief that all members of other groups are

The same

If you do not introduce a slide that you show during a business presentation, the audience members will focus on

The slide

The primary focus of a business presentation with visual aids should be

The speaker

What is the identity of a collectivist typically not based on

Themselves

Templates to bad news letters to customers are useful because

They can be modified for individual situations They can be made with options for the customer Most complaints fall within a few broad categories

What is true about bad meetings?

They can create division among team members They are a waste of time

What is true about effective meetings

They can help teams work more productive They help teams coordinate their efforts They can produce new insight

What are characteristics of collectivists?

They see themselves as interdependent They follow group decisions They give up their ambitions for group goals

What are characteristics Bad news messages should have?

They should be delivered through a mix of appropriate channels They should be delivered in a timely manner They should show goodwill towards the recipients

What is NOT a relaxation technique that manages nervousness related to making a presentation

Thinking about things that upset you

When working with people form different cultures it's often necessary to adjust your concepts of ________ in order to minimize frustration and conflict

Time

What is the most important reason that long-term virtual teams should meet in person at the beginning of a project?

To help team members build rapport

Effective teams embrace differing viewpoints and conflict

True

It is acceptable for a speaker to use notes during a business presentation

True

Stories used in business presentations should be

Truthful Based on facts

A poor practice for delivering bad news in writing to a customer would be to

Use an accusatory tone

What can help improve the overall design of electronic slides used in business presentations?

Use experts in design Develop charts and diagrams Focus on key information

The style of a bad news message should

Use simple language

What ways can you disagree diplomatically?

Using I-statements Validating the other person's views and feelings

Cultural dimensions are long-standing

Values Norms

What statements about individualism are true?

Values individual over group goals Values choice over obligation Values independence over interdependence

Some speakers picture themselves speaking with confidence and ease before an audience this is called

Visualization

It is acceptable to provide written notice of bad news to external partners

When bad news is not severe When your audience prefers corresponding in written form If you are formally rejecting a bid

What is the rational for not starting to show slides as soon as you begin a presentation that features slides

You should first make a connection with the audience

When structuring your message, what is the approach used for delivering most bad-news messages

easing into the bad news to give the recipient time to prepare for the potential shock

in order to reach high performance teams go through_________ natural stages

four

In comparison to traditional teams members of virtual teams are more likely to experience what?

inability to read nonverbal cues Feelings of isolation Communication technology issues

What is an aspect of a learner-mindset

recognizing the unique problem solving abilities of persons from other cultures