BCOM Final Fall 2023
What is an example of a call to action?
"I'm sending each of you a link, so that you can take my personality test today to figure out your own unique leadership strengths."
What sentiment distinguishes a low-context culture from a high-context culture?
"Say what you mean and mean what you say."
Shazia is about to start a new internship. Although she is excited, she is also nervous about remembering key information and names. Which of the following advice would be helpful for Shazia before her first day of work?
"Take efficient notes during your first week to help remember key names and information."
During her speech, Charly was asked how this quarter's sales compare to last quarter's sales. If last quarter's sales were $2 million, and this quarter they are $2.1 million, which reply would be her best choice?
"we saw a slight increase over last quarter"
What speaking format features members of a group discussing a predetermined topic with one another in front of an audience?
A colloquium
Adia is from a culture in which being extremely blunt is perfectly acceptable. What interpretation of Adia's bluntness respects her cultural values?
Adia comes from a culture that assigns a high priority to being confident and assertive.
Which option best describes the difference between an interview and a survey?
An interview poses questions in the form of a conversation; a questionnaire poses questions in written form.
Oliver congratulates his coworker Janica on a project she recently competed. She nods without smiling and looks away, and Oliver suspects she doesn't believe his congratulations were sincere. In this particular situation, which strategy would be best for Oliver to determine if he deciphered Janica's nonverbal response correctly?
Ask Janica if everything is all right
Opening a speech with the following statement is an example of which method of capturing listeners' attention? "Brene Brown believes that innovation, creativity, and change come from vulnerability."
Cite an opinion
An important part of audience analysis is taking into consideration such factors as age, sex, sexual orientation, culture, socioeconomic status, physical and cognitive characteristics, and political orientation, which are referred to as
Demographic characteristics
Which purpose statement best meets the guideline to "be specific"?
Explain why cryptocurrency is a good investment.
Jayme is hired as a graphic designer. He uses a wheelchair, and the entrance to the building for his new job requires climbing three stairs. According to the Americans with Disabilities Act (ADA), how can Jayme's employer solve this problem?
Install a ramp to provide access to the building.
When Rosamond speaks in public, she gets incredibly nervous. How might this affect her voice when she speaks?
It makes her voice quiver
Joanna attends a seminar about personal finance, but the speaker talks down to the audience and presents information she already knows as though it should be new information. What effect might this have on Joanna?
She might be annoyed and think the material is of little value to her.
What is most likely Cyrill's goal in making this statement during his speech? "In conclusion, I'm excited about what the upcoming year holds, and I'm honored to be a part of it."
Signal the end of his speech
Which statement about audience size is correct?
The larger the audience, the more formal you should make your presentation.
What is the goal of an informative speech?
To teach listeners something they may not know.
Which question will help you determine if a presentation topic is right for you?
What do I need to learn about this topic?
What is an example of a self-fulfilling prophecy?
You are convinced you can run a marathon, so you train heavily and complete a marathon six months later.
What is best suited to searching for information about multiple topics that has been published in books, academic journals, and other periodicals?
a research search engine
Thinking about how audience members will benefit from what you have to say is
a thoughtful way to analyze the audience.
At Luciano's birthday party, his best friend made a short speech honoring Luciano for the kindness he shows to everyone in his life. What type of speech is this?
a toast
Viviana promises to deliver a report to her manager by Friday, but forgets to do so. When her manager asks for the report, Viviana tells her the truth and takes responsibility for her mistake. Viviana demonstrated
accountability
Leilani knows that her clients have differing levels of experience with the products she sells, so she adjusts the complexity of her language for every presentation she gives. In this sense, Leilani demonstrates
adaptability
When a speaker says "ath-uh-lete" for "athlete," that is an example of
addition
When we communicate with a speaker about what they should think, feel, or do, we are
advising
According to the Oxford English Dictionary, the 500 most frequently used words in the English language have an average of 23 meanings each. This often contributes to
ambiguous language
Which example of an information source is the most credible?
an academic database
which example is most likely objective?
an article published in an academic journal
Rosalba put together a presentation for the company outlining the benefits package for the next year, but she didn't take the time to organize it well. Since she jumps from point to point, her listeners
are likely to lose interest
People with low self-esteem may
assess themselves negatively
Our need to avoid being imposed upon by others is referred to as __________face.
autonomy
Public Speaking anxiety
can become overwhelming
Being able to communicate in a way that is effective and appropriate is called
communication competence
Taking a message at face value and considering only its literal meaning can be described as looking at its __________ dimension
content
When you consider such factors as the audience's purpose, its size, and the time available for your speech, you are analyzing the _____ of your speech.
context
When giving a presentation, your supporting material should have which set of characteristics?
credibility, objectivity, and currency
Seung is evaluating and forming an opinion on an oral report presented by a salesperson. What type of listening is he engaged in?
critical
What creates counterproductive stereotypes?
cultural centrism
An electronic storehouse of specific information you can search is called a
database
People who visualize a successful speech usually
decrease their stress
Govert asks Cecelia, a project manager on his team, to put together a project plan by Friday. On Thursday, he realizes they could improve the product they're developing by adding some additional items. However, he carefully considers before asking Cecelia to add the items because he recognizes how these changes could impact her ability to meet her deadline. What trait is Govert demonstrating?
empathy
In the communication process, the sender of a message must __________Blank their idea, or put it in a form of verbal or nonverbal behavior that the receiver can understand.
encode
A system of beliefs that helps us to determine what is right or wrong is called
ethics
While listening to a quarterly report from his financial advisor, Hogan notices a major discrepancy between today's report and the previous report. Which type of listening is Hogan engaged in?
evaluating
Attributions are the way that we __________ behaviors in ourselves and others.
explain
Lise listens to her sister talk about her frustration with a class that she believes has an unfair grading system. What is the most important nonverbal behavior Lise can show toward her sister?
eye contact
When preparing a presentation, it is most important to conduct research to support your
factual claims
Nita wants to get to know her new co-workers better, so she begins joining them when they go out to lunch once a week. This is an example of
fellowship face
To decipher nonverbal messages, pay special attention to the other person's
gestures
The responding stage of effective listening is also known as the process of
giving feedback
When Bernardo gets to the final two weeks of the semester, he is surprised to discover a final paper is required for his history course in addition to the final exam, even though the paper has been mentioned in class. Which listening behavior did Bernardo likely engage when the professor discussed the paper?
glazing over
By telling her department that she lobbied for pay increases for the entire team, Lizette is building credibility through demonstrating
goodwill
Which type of speech is delivered on the spot, with little or no preparation?
impromptu
During your speech, you use a few phrases that other people wrote without giving credit to their authors. This is an example of
incremental theft
During a presentation at your company, it is important to
introduce and name your colleagues
While working on his presentation, Theo remembers a humorous personal story that helps illustrate his thesis. This story will be most effective if Theo uses it in his
introduction
Yutaka gave a short speech explaining the background and credentials of the person who would be giving a longer speech after him. Yutaka gave a(n)
introductory speech
Culture is defined as the totality of learned, shared symbols, __________, values, and norms.
language
Which way of interpreting a nonverbal message would be the most effective?
learning cultural variation
A high-contact culture maintains a __________ level of distance between people.
low
Alain comes from a culture that believes no one person or group should have excessive power. Alain comes from a(n) _______Blank culture.
low-power distance
Maurice has a list of four statements that each express a specific idea related to the topic of his speech. These statements are his
main point
Cognitive complexity is a valuable skill because it helps you avoid
misinterpreting a message and jumping to the wrong conclusion
It is especially important to make people the subject of your sentences when discussing
numerical information
The two separate skills required of an effective empathic listener are
perspective taking and empathetic concern
Tammy urged her audience to adopt an eco-friendly lifestyle and avoid the use of plastics and nonrenewable resources. Her presentation is an example of which type of speech?
persuasive
Using disclaimers, tag questions, and intensifiers are all indicators of
powerless speech
The best pattern for organizing main points that evaluate and address the challenge of restructuring a department that is not functioning effectively would be a
problem-solution pattern
We use __________constructs to organize information about people's thoughts and feelings.
psychological
When giving a speech, Westerners usually use __________ distance.
public
The guidelines "be specific," "be selective," and "be declarative" apply to
purpose statement
Although Jani and Robb have not gotten along particularly well in the past; they worked well together on a recent project, and Jani hopes they'll be partnered together again on the next one. This is an example of the __________Blank effect.
recency
Those with a people-oriented style of listening are typically interested in
relating to others
Shino stops by the desk of a new employee to welcome him and offer support. This is an example of using communication to meet __________ needs.
relational
Currency of sources would be the most important when presenting on which topic?
security measures for protecting personal information online
Abel notices the sound of gushing water as he walks into his house. This is an example of
selection
Self-esteem, the self-fulfilling prophecy, and __________Blank are three pathways by which self-concept can shape communicative behavior.
self-monitoring
Willard's wife doesn't text him to find out how his performance evaluation with his boss went. One example of a fundamental attribution error he might make in this situation is to assume that she didn't call because
she believed the meeting would go poorly
Marianna stares at the floor while delivering her speech. What would explain this behavior?
she is inexperienced speaker and is trying to remain calm.
Anila is an American, and she believes all individuals are equal. She works closely with a colleague from a high-power-distance culture. What strategy is appropriate for Anila's interactions with her colleague?
she should feel proud of her own cultural values.
Misako is delivering a virtual presentation to her team. Where should she look while presenting?
she should look at the camera
Using you-statements like "You're not being clear" conveys that the communicator is
shifting responsibility for their feelings to the other person.
Groups of people who share the same culture are called
societies
Public speaking anxiety is commonly known as
stage fright
Rhoda has a lot of supporting materials for her speech, including statistics and quotations. When organizing her presentation, Rhoda should incorporate these details into her
subpoints
Prem gives a presentation in which she compares the average annual incomes of those with a high school diploma, those with a college degree, and those with a graduate degree. What presentation aid would be particularly effective for her to use to display this information?
table
You would be most likely to find someone who is good at expressing himself or herself nonverbally working in which field?
teaching
In general, people who are closed-minded
tend not to listen to something with which they disagree
Vocalics refers to
the characteristics of the voice
Arlene is using the Internet to research information for a presentation. What is the greatest obstacle she is likely to encounter when she uses the Internet for research?
the volume of information
Before summarizing main points during the conclusion, effective speakers often repeat their
thesis statement
Why are narratives useful to use during a presentation?
they add a personal touch
Chronemics is the way we use __________ to communicate nonverbally.
time
A statement that improves flow by connecting one point to another in a speech is called a
transition
Cathleen is giving a speech to an audience that has many people who learn best from illustrations, diagrams, and gestures. Cathleen's audience is largely made up of
visual learners
Developing a specific mental image of winning or giving a successful performance is known as
visualization
During his presentation on the Vietnam War, Henrik shows a photo that many in the audience may find disturbing. Henrik should
warn the audience before the presentation and before he shows the photo
Kofi and Almas often stop and chat about their favorite television show when they pass each other in the break room at work. This type of communication is commonly called a(n)
water cooler conversation
Objects and ideas are represented in language through
words
