BCOR 330 Chp. 1

Which of the following scenarios depicts an employment situation that Elton Mayo believed would result in an employee becoming more engaged and productive? More than one answer may be correct.

A junior level marketing executive always meets her deadlines and submits work on time. Her annual performance appraisals are always positive and her manager frequently says nice things about her to the executive team.

Which of the following are examples of the key benefits of the first electronic point-of-sales (POS) stations? More than one answer may be correct.

Ability to predict what customers would order

Describe who might use mainframe computers. More than one option may be correct.

An airline taking reservations. A company seeking better operational efficiency. A warehouse restocking a recently published book.

Which of the following companies popularized the use of personal computers? More than one answer may be correct.

Apple Hewlett-Packard Dell

An executive support system (ESS) would be most useful in which of the following situations? More than one answer may be correct.

Reports from all divisions are needed quickly for a crucial decision. The Board needs detailed information about a new product from the research and development group.

What was a benefit of Square Inc. that differentiated it from the other POS systems that were available at the time it first launched? More than one answer may be correct.

Servers at restaurants were able to process customer payments right at the table, increasing the speed at which they could turn over tables. Smaller companies and individual vendors were able to accept credit and debit cards for payment since they didn't need to invest in expensive servers or infrastructure. Small businesses were able to afford to accept credit and debit card transactions because a flat fee was charged per transaction.

Which of the following statements best explains why sleep is a factor in work-life balance?

Sleep is important to memory and brain health.

Describe examples of how client-server networks are used. More than one answer may be correct.

Storing data on the Internet

In which of the following scenarios is a learning management system (LMS) being used to document student activity? More than one answer may be correct.

Students taking online classes are required to use the discussion board each week to comment on the readings and reply to three classmates' comments. Auto-graded quizzes become available in the LMS after a student has completed the assigned readings that accompany each quiz.

What is one major distinction between telecommuting and flextime arrangements?

Telecommuters often must work during regular business hours.

Why did Max Weber believe that personal responsibility, ethical behavior, and charity were fundamental to capitalism?

These are the basic principles of Protestantism.

Which statement best describes the impact of management information systems (MIS) for communication?

They have vastly improved organizations' ability to communicate effectively and efficiently.

A videoconference may be a better choice than a voice conference call because it allows

better communication through nonverbal cues.

Mary Parker Follett defines the elements of a successful business as

competence and expertise.

At the time cash registers were invented, "ringing up" a customer meant

each time the cash drawer was opened, the register rang, alerting a shop owner to register activity.

John Locke's labor theory of property is applied to modern management theory because

it explains what motivates people to work: the desire to become personally wealthier.

Fayol's principles for structuring organizational roles and authority emphasize

order and unity, so that employees understand their role and report to only one person.

A long-standing company is expanding their existing workforce. What, in all likelihood, will they invest in terms of computing capabilities?

personal computers

What is an important step in integrating cloud computing into a business's IT structure?

secure a dependable, high-speed Internet service

Mary Parker Follett's theory of management is based on the principle that

success depends on the flow of ideas from all levels of an organization.

The first modern transaction processing system was

the cash register.

Adam Smith argued for the division of labor because he believed that

workers who specialize in a task perform it more efficiently and can help identify ways to mechanize it.

In which of these situations would an enterprise resource planning system (ERP) be clearly helpful? More than one answer may be correct.

A hospitality brand needs to know how directly its marketing and advertising efforts effect room sales. An international automaker must coordinate its new-vehicle production line with elements of its supply chain.

Which of the following is an example of a business that would benefit from scheduling software? More than one answer may be correct.

A local gym offers personal training and group fitness classes throughout the day. Different employees lead the group fitness classes; personal trainers must have completed a specified number of annual certification hours. Another employee is needed to check guests in at the front desk. This answer should be selected. Because there are specified roles that must be filled for each shift. The automated scheduling and rostering features of employee scheduling software would be beneficial. A medi-spa offers the following services: manicures, pedicures, massages, laser hair removal, Botox, and chemical peels. Local agencies require different levels of training and certification for the technicians performing these different services. Weekends are the most popular time for manicure and pedicure services, while the beginning of the week is the most popular time for services that use a chemical or a laser. A library that has six locations within a city. Each location offers different services—targeting preschool aged children, seniors, out of work adults, and school aged children—on different days. The programs are generally run by the same employee at different locations so care needs to be taken not to schedule the same programs for different locations on the same day and that each employee is scheduled for the right location on the right day.

How can working with management information system (MIS) affect work-life balance? More than one answer may be correct.

A steady flow of business information and the need to respond can encroach on personal time. The temptation to work overtime or without breaks can lead to competition and stress.

Which of the following is an example of an employee behaving in a way that confirms the theories of Elton Mayo? More than one answer may be correct.

An employee comes in to work every day and competently does the tasks that are assigned to him. He does not frequently engage with his manager and is unsure how his job relates to the overall company goals. Although he used to frequently finish his tasks earlier than assigned, lately he is unable to complete them all in one day. An editorial assistant is hired after college graduation by an editor in chief at a publishing house. Although the assistant's main tasks are to make appointments, arrange for conference travel, and send out review copies, the editor in chief frequently meets with the assistant to let her know details of how conferences went and how books she has worked on are selling, describing to the assistant how these sales occur and why each conference is important. The assistant finds herself staying late at work to ensure that everything is done correctly and looks forward to her meetings with her boss.

An executive support system (ESS) would be most useful in which of the following situations? More than one answer may be correct.

Human resources are needed to assist certain work groups who are showing overtime stress. All divisions need integrated data centralization and relationship creation.

Which of the following statements describes a typical characteristic of telecommuting? More than one answer may be correct.

It requires reliable, high-speed Internet access. It allows the employee to work from almost anywhere. It can place additional demands on the employee's time.

How did Karl Marx disagree with John Locke's ideas about the outcomes or products of labor?

Locke believed that people own all the products of their own labor, but Marx believed that ownership could differ for the products of living labor and accumulated labor.

An MICR reader is an example of a

POS input device.

An electrical company has decided to open a new location in California. While it will be relocating a small percentage of executives to this new location, most employees will need to be hired from the local area. The company uses its human resource information system to sort resumes based on key words used to describe skills, college attended, and number of years' experience. Any resumes that do not fit within these parameters are not scheduled for in-person interviews. What function is this HR management system helping the company perform?

Recruiting

Which system is able to create purchase orders, manage inventory, and forecast future inventory needs?

Supply chain management system

Which of the following is an example of an individual using a decision support system? More than one answer may be correct.

The assistant manager at Best Buy needs to know when she needs to order more computers during the back to school sales. A sales manager wants to know which of her reps are not on target for hitting their monthly quota.

According to Adam Smith, what are three ways that businesses can make labor more efficient?

They can have workers specialize in a single, simple task. They can reduce the distance between manufacturing steps or facilities. They can invent machines to multiply the productivity of workers.

Which of the following is a reason why farmers frequently use a DSS to determine appropriate fertilization and irrigation?

Weather patterns frequently change and cannot be predicted far in advance; therefore, the fertilization and irrigation needs are not consistent for a farmer's crops.

Which of the following is an example of management inconsistency that employee scheduling software is designed to eliminate? More than one answer may be correct.

a manager at a restaurant consistently scheduling favored employees for the shifts with most money-making potential an employee whose last name begins with the letter "Z" consistently not receiving his desired number of hours a week consistently scheduling too many or too few employees to work shifts

In addition to advancements in computer hardware, what drove improvements to POS (point-of-sale) systems in the 1990s?

an increasingly diverse group of users and their needs

An enterprise resource planning (ERP) system is

an integrated MIS system for agility and a competitive edge.

A marketing manager wants to determine which marketing campaign for a specific product was the most successful as determined by the amount of revenue generated. She uses the company's MKIS to determine how much revenue was generated for each of the three major campaigns run that year to determine revenue generated as compared to the cost of the campaign. This is an example of using an MKIS to

assist with cost-benefit analysis.

Mainframes were originally developed for their

reliability of handling transactions.

Smaller businesses are able to get the benefits of an enterprise resource (ERP) system through

scalable cloud-based ERP systems.

Peter Drucker felt the most important responsibility of a corporation is to

serve its customers.

A retail chain store uses a centralized mainframe system that connects all of the cash registers within a region. Regional managers are able pull sales reports for all units on this mainframe. Salespeople are able to easily ring up and total customers purchases, as well as communicate with other associates at different machines. What is his mainframe system an example of? More than one answer may be correct.

transaction processing system cloud computing system

How might a professor use an LMS to keep track of attendance in a class that is held face to face?

At the beginning of each class period, students are required to use clickers to take a brief multiple-choice test to indicate they are present.

Which of the following is a benefit to utilizing employee scheduling software? More than one answer may be correct.

Automatically schedule employees, freeing up management for more important tasks Automatically record and add up the number of hours employees are working Reduce the number of employees needed to work a given shift

How do managers use personal computers for their business needs? More than one answer may be correct.

Communicating via email Creating and using databases and spreadsheets Keeping internal communication confidential

What type of system is used to assist with processes that rely on a large number of inputs that frequently change?

Decision support system

Which of the following is an example of an MKIS being used to evaluate industry trends within a market? More than one answer may be correct.

Determine if a decrease in sales of a frozen food product is unique to the company or is occurring at all companies that sell that type of frozen food Determine if increased demand for a cleaning product after a severe weather event occurs in all regions or is just a local phenomenon

Which of the following is an example of an MKIS being used to evaluate industry trends within a market? More than one answer may be correct.

Determine the correct pricing structure for a line of personal care products Analyze customer feedback regarding a new product launch

What was the driving principle behind McGregor's Theory Y?

Employees are capable of working without constant supervision.

Which is the best description of a typical flextime policy?

Employees create their own work schedules: they can change when they start and stop their workday.

What was the driving principle behind McGregor's Theory X?

Employees need close supervision.

A marketing manager requests and receives a report on consumers who use a competing brand of laundry detergent. Included in this report is demographic information such as age, gender, and geographic location; frequency with which the product is purchased; estimated amount of revenue generated by this product per geographic location; and qualities that consumers rank as important to their purchasing decision. These reports represent what function of a marketing information system (MKIS)?

Gathering marketing data

Although Miguel does not want to give up the option to work from both home and office, he's starting to feel his personal and work lives blending together, and not in a good way. What are some strategies he should try to improve his work-life balance? More than one answer may be correct.

He should include both personal and business goals on his office calendar to make sure not to miss something. He also can speak to a manager about his workload. Miguel can create a physical work-life boundary by moving to the office exclusively. Also, he can be sure not to respond to any business requests outside of work hours.

A search engine continually adjusts its algorithms as more data enter its servers. This is an example of the use of

data analytics.

Which advance in MIS technology or tools could pose the greatest threat to a manager's job security?

decision-making software or apps

From the following list, select all the business practices that are both "green" or environmentally responsible and sustainable in terms of a business's current and long-term success and the environment.

encouraging employees to telecommute using teleconferencing for meetings shifting to a shorter, four-day workweek

Management information systems (MIS) for communication directly support organizational decision making by

helping managers communicate, obtain, discuss, and understand the information necessary for strategic decisions.

Computing is considered "green" or environmentally responsible when

it reduces the consumption of natural resources and the associated environmental impact.

Mechanical cash registers were first created to

make it difficult for employees to steal money.

In his text, "The Human Side of Enterprise," Douglas McGregor focused on

manager attitudes toward their employees.

In which of the following situations does remote desktop software have advantage over employee monitoring software? More than one answer may be correct.

when integration with other business systems is necessary when digitized information about individual workstation use is necessary