BMGT1010: Week 4, Chapter 8

perishable

A challenge of service operations is that they are generally intangible and often ___ thus not allowing the service to be saved, stored, resold, or returned. For example, a seat on an airplane cannot be sold or used at a later date.

robots

A hazardous waste disposal facility uses "steel-collar" workers in the transformation process because having humans perform the work would put them at risk. What are these "steel collar" workers called?

fixed-position layout

A layout that brings all resources required to create the product to a central location is known as

process layout

A layout that organizes the transformation process into departments that group related processes is known as a

capital

A manufacturer is typically more Blank______-intensive because of the machinery and technology used in mass production of highly similar goods.

operations management

A manufacturing business must take resources and transform them into goods and services. The development and administration of the activities involved in this process are referred to as

process

A metal fabrication plant may have a cutting department, a drilling department, and a polishing department. A company organized in this way is utilizing a layout.

higher

A service provider's intangible product requires a(n) Blank______ degree of customer contact than do the majority of tangible products.

operations management

A specialized area of management that oversees the process of transforming resources into goods and services is called

an increase in job growth

A state or municipality may offer an established corporation a tax incentive to move to the area in anticipation that the lost tax revenue will be offset by

operations

Although planning was once the sole realm of the Blank______ department, today's successful companies involve all departments within an organization, particularly marketing and research and development, in these decisions.

continuous manufacturing

An assembly line is referred to as a

process fixed-position product

Arranging the physical layout of a facility is a complex, highly technical task. What are the three basic layouts a company uses?

tranformation

At the heart of operations management is the Blank______ process through which resources such as labor, money, materials, and energy are converted into goods, services, and ideas. Multiple choice question.

project organization

Because it is typically involved in large, complex projects, a fixed-position layout is also called

CAD

CAM uses computers to manufacture products while the use of computers to design products is referred to as

lost customers

Capacity levels that fall short can result in

Fixed-position layout

Central location for production

operations manager

Clayton oversees the transformation process and the planning and designing of operations systems, managing logistics, quality, and productivity for his company. Clayton is a(n)

continuous

Companies with a product layout and use assembly lines are usually known as Blank______ manufacturing organizations.

uses computer systems to guide and control the transformation process

Computer-assisted manufacturing

operations planning

Deciding what product a firm will produce, what group of customers it will produce it for, how the product will be made, and what facilities are necessary to produce the product are all decisions that fall under the realm of

intermittent

Doctors, makers of custom jewelry, and commercial printers are all Blank______ organizations; they create products to customers' specifications and produce relatively few units of each product.

service organizations

Each customer calling Fidelity Investments is likely to require different services due to differing needs, whereas many of the tasks required to manufacture a Ford Focus are the same across each unit of output. Consequently, the products of Blank______ tend to be more "customized" for clients or customers.

High, Low

Examples of ____ -contact services include health care, real estate, and tax preparation; examples of ___ -contact services include such things as online auctions services like eBay which often have a strong high-tech component.

high-contact

Examples of ______ services include healthcare, real estate, tax preparation, and food service.

intermittent

Firms that use a process layout are sometimes referred to as Blank______ organizations, which deal with products of a lesser magnitude than do project organizations, and their products are not necessarily unique but possess a significant number of differences.

manufacturers

For ______, measuring productivity is fairly straightforward because of the tangibility of the output and its high degree of uniformity.

customization

If a company wanted to make a unique product or provide a specific service to specific individuals, it would use which manufacturing process?

customization

If a product is unique—like a piece of artwork or jewelry—and was made to satisfy a particular customer's needs, it most likely was made using

taking measurements at various points in the transformation process and comparing them to previously established standards

In terms of the transformation process, feedback is defined as

inputs

In the transformation process ____ are the resources—such as labor, money, materials, and energy—that are converted into goods, services, or ideas.

tangibility

It is the level of Blank______ of an organization's principal product that tends to classify the company as either a manufacturer or a service provider. Multiple choice question.

operations

It is the role of Blank______ managers to plan for the types and quantities of materials needed to produce a product, the skills and quantity of people needed to make the product, and the actual processes through which the inputs must pass in their transformation to outputs.

customization

Jewelry, photocopy services, and repair services are products that most often use Blank______ as a manufacturing process.

feedback

Jill Smithers, Operations Manager, takes measurements at various points in the transformation process of producing her company's organic baby food products. This is also known as

Modular

Making an item in self-contained units that can be combined or interchanged to create different products

Standardization

Making identical, interchangeable components or products

Customization

Making products to meet a particular customer's needs or wants

marketing research

Most companies use Blank______ to determine which goods and services to provide and the features they need to possess.

Continuous manufacturing organization

Often use assembly lines

Process layout

Organized into departments that group related processes

capacity planning and facilities planning

Planning the operational processes for an organization involves which two important areas?

production and manufacturing

Primarily because of the view that it was limited to the manufacture of physical goods, operation management has historically been called

modular design

Producing different components that can later be installed into a wide array of configurations is a description of

processes

Rather than purchase raw lumber to make its office furniture, Shawnee Furniture Corp. sources processed lumber from another company. By doing this, Shawnee is reducing the number of __ it uses to make furniture.

planning

Regardless of who is responsible for product design, Blank______ does not stop with a blueprint for a product or a description of the service; it must also work out efficient production of the product to ensure that enough is available to satisfy customer demand. Multiple choice question.

perishable

Seats on an airplane or attendance at a play are said to be ______ since they cannot be saved, resold, or returned.

goods ideas services

Select from the following the resulting outputs in the transformation process.

labor

Service providers are usually more Blank______-intensive due to the high level of customer contact, perishability of the output (must be consumed immediately), and high degree of variation of inputs and outputs (customization

intangibility perishability customization inseparability

Services are characterized by which of the following? (Select all that apply.)

identical, interchangeable components or complete products

Standardization focuses on producing

customization

Standardization, modular design, and ____ are the three types of manufacturing processes used by organizations.

inducements and tax reductions

State governments offer businesses Blank______ in exchange for the businesses locating operations in their states

pollution of land and air urban sprawl climate change

Sustainability issues include

Drones

Technology has impacted the transformation process. For example, Amazon is pursuing the use of unmanned aerial vehicles called ___ to deliver packages to customers.

uniformity of outputs

The Blank______ is typically more challenging for service organizations since the human element is inherent and each service tends to be performed differently.

CAM

The acronym for using computers to guide and control the manufacturing process is referred to as

operations

The broad term Blank______ represents an interest in viewing the operations function as a whole rather than simply as an analysis of inputs and outputs.

modular design

The creation of an item in self-contained units, or modules, that can be combined or interchanged to create different products is the definition of which manufacturing process?

uses computers to manufacture products

The difference between CAD and CAM is that CAD uses computers to design products, while CAM

outputs

The goods, services, and ideas that result from the conversion of inputs are called

product

The layout that requires production to be broken down into relatively simple tasks assigned to workers, who are usually positioned along an assembly line is a Blank______ layout. Multiple choice question.

standardization

The manufacturing process that makes identical interchangeable components or products is called

capacity

The maximum load that an organizational unit can carry or operate is its

manufacturer

The term "______" implies a firm that makes tangible products.

False

The transformation of inputs to outputs is accomplished in one process.

service providers

The uniformity of output (or the final product) is more difficult for

False

Today, every business is approved to operate drones that fly beyond the visual line of sight.

True

True or false: Blockchain information technology has the potential to alter processes throughout virtually every industry.

False

True or false: Every organization is specifically and exclusively a manufacturer or a service provider.

True

True or false: Flexible manufacturing uses computers to direct machinery to adapt to different versions of similar operations.

False

True or false: Quality of life is never a reason for a facility location decision.

True

True or false: Transformation processes occur in all organizations, regardless of what the organization produces.

computer-assisted design

Using computers in place of paper to design components, products, and processes is referred to as

capacity planning facilities planning

What are the two important areas involved in planning the operational processes for an organization?

fraud prevention improved visibility

What are two benefits of blockchain technology?

boost productivity and quality reduce costs

What are two reasons why a company would adopt CIM in their organization?

Drones visually inspecting materials or monitoring inventory levels.

What is an example of the use of drones in business operations?

CAD

What is the acronym used for the system of production that uses computers instead of paper to design components, products, and processes?

a firm that makes tangible products

What is the definition of a manufacturer?

Inputs are converted to outputs.

What takes place in the transformation process?

energy labor materials

What three items would be considered inputs to the transformation process?

Plan for the skills and quantity of people needed to make a product. Plan the actual processes through which the inputs must pass in their transformation to outputs. Plan for the types and quantities of materials needed to produce the product.

When planning a product, what are some of the tasks of the operations manager? (Select all that apply.)

Plan the actual processes through which the inputs must pass in their transformation to outputs. Plan for the types and quantities of materials needed to produce the product. Plan for the skills and quantity of people needed to make a product.

When planning a product, what are some of the tasks of the operations manager? (Select all that apply.)

increase

When there is more capacity available than needed, operating costs Blank______ due to unused and often expensive resources.

product layout

Which facility layout is characterized by workers remaining in one location as the product moves from one worker to another with each person, in turn, performing required tasks or activities?

A company that delivers priority mail

Which organization is an example of a service provider? Multiple choice question. A company that makes automobile engines A company that makes electronic devices A company that makes ceramic bowls for serving food A company that delivers priority mail

marketing products

Which role is least likely to be assigned to an operations manager?

high customization

Which service characteristic is best exemplified by the fact that a stylist gives a different haircut to each customer?

Manufacturers typically have more control over variability of resources than does a service provider.

Which statement is true about control over variability of resources between manufacturers and service organizations?

The transformation process occurs in all organizations regardless of what they produce or their objectives.

Which statement regarding the transformation process is true?

production

Which term is used when referring to the activities and processes used in making tangible products?

facility location

Which term refers to a company deciding where to establish its operations?

ship design and building custom furniture repair services

Which three of the following industries often, or possibly always, use customization in manufacturing?

research and development department engineering department

Which two departments are responsible for turning a product idea into a workable design that can be produced economically?

variations in service requirements from job to job the intangibility of the product

Which two factors make measurement of productivity for services more challenging than for manufactured products?

determine what consumers want design the product to satisfy wants

Which two tasks are most important for a company prior to making any product?

Operations

______ describe(s) processes used to create both tangible and intangible products.