BNAD - 302 Exam 3
Place the steps of force-field analysis in order, with the first step at the top.
1. Identify the thrusters and counterthrusters 2. remove the negative forces 3. increase the positive forces if necessary
Place the steps in the perceptual process in the correct order, with the first step listed at the top and the last step listed at the bottom.
1. selective attention 2. interpretation and evaluation 3. storing in memory 4. retrieving from memory to make judgements and decisions
Factors such as the increasing number of women in the workforce and the growing number of older workers exemplify which force for change outside the organization?
Demographic characteristics
During the past several months, Diah has lost trust in her manager, Casey, due to some of his decisions regarding his employees. He is now trying to change the way employees report their time and are paid. What is the most likely reaction Diah will have to this change? a. Diah will be compliant and accept the change. b. Diah will be resistant to the changes Casey is implementing. c. Diah doesn't have any feelings toward the change.
Diah will be resistant to the changes Casey is implementing.
Ted's company has recently reorganized. He has been reassigned into a new role for which he feels unprepared, and he is not sure that he can handle his new responsibilities. Which of the following best describes the reason why Ted is resisting the change?
Fear of failure
One model of motivation starts with an unfulfilled need. List the rest of the steps in the correct order, with the first step at the top.
Motivation, Behaviors, Rewards, and Feedback
Supporting and reinforcing the new behavior
Refreezing
Tameka's company is introducing a new invoicing and billing system. As Tameka is presenting the new system to the accounting team, she is careful to explain why the changes are important. By the time she is done, the accounting team has shown their acceptance of the new procedures. This is likely because ______.
Tameka has used tact
Creating the motivation to change
Unfreezing
Laila loves her immediate supervisor, her co-workers, and her job, but she does not like her supervisor's boss, Hamid. When he decides to institute some new policies that impact Laila, she is automatically resistant. This is most likely due to ______.
a personality conflict
In terms of the goal-setting theory, what is necessary for employees to know if they are on the right track when working on a project? a. Feedback b. Equity c. Extinction d. Groupthink
a. Feedback
Nico felt uncomfortable about cheating on the last quiz in his management class, but he told himself that students cheat all the time and it was only a quiz, not a major test. What factor did Nico use to reduce his cognitive dissonance? a. He decided the quiz was not very important. b. He decided that he had little control over the situation. c. He found consonant elements that outweighed the dissonant ones
a. He decided the quiz was not very important.
Which of the following BEST describes "demassification"? a. Segmenting customer groups into smaller, more specialized groups b. Add customer groups together to create a lighter work load c. Leave customer group as is, to not disturb the process
a. Segmenting customer groups into smaller, more specialized groups
Which situation is an example of race/ethnicity stereotyping? a. When Marco makes a mistake, his co-workers sometimes excuse it because "Hispanics don't have experience with these things." b. Tyrus is accepted into an Ivy League college on a scholarship available to black students only.
a. When Marco makes a mistake, his co-workers sometimes excuse it because "Hispanics don't have experience with these things."
One of Raiza's coworkers recently quit. Instead of hiring someone new, the company has decided to reorganize Raiza's department and reassign tasks. The result is that Raiza and her coworkers will each have more work but will not receive any additional pay. Everyone in the department is resisting these changes, most likely as a result of ______. a. a nonreinforcing reward system b. not telling the employees far enough in advance c. lose some of their status
a. a nonreinforcing reward system
Alisha is irritated when she sees students smoking outside the dormitory. This demonstrates the _____ component of her attitude toward smoking. a. affective b. behavioral c. cognitive
a. affective
Alisha is irritated when she sees students smoking outside the dormitory. This demonstrates the _____ component of her attitude toward smoking. a. affective b. perceptive c. behavioral
a. affective
It is important to Jan to have a work team that consists of a variety of people from different backgrounds. She wants people from different religions, of different ages, and with a variety of job skills. Jan is concerned with having _____. a. diversity b. identification c. stereotypes
a. diversity
Jasmine previously handled only accounts payable, but she now handles accounts receivable as well. This is an example of job ______. a. enlargement b. complication c. simplification d. enrichment
a. enlargement
Sam wants to improve job satisfaction, so he adds more responsibility, complexity, and control to his subordinates' jobs. This is an example of job ______. a. enrichment b. complication c. simplification d. enlargement
a. enrichment
To motivate his employees, Enzo gave them tasks with added responsibility and room for recognition. Enzo was using job ______. a. enrichment b. complication c.. enlargement
a. enrichment
Paulina believed that the new hires in her department were lazy for failing to make use of the company's expert software system, but the new hires had not been adequately trained to make use of the system. This is an example of _____. a. fundamental attribution bias b. stereotyping c. learned helplessness
a. fundamental attribution bias
A technical support call center recently decided to extend its hours of operations to include weekends, requiring employees to work different shifts to accommodate the schedule. This change would likely be characterized as ______ change. a. innovative b. adaptive c. radically innovative
a. innovative
Jerry is confident in his ability to perform a new set of tasks, but he does not think he will be adequately rewarded for mastering the new knowledge. According to expectancy theory, he has low ______. a. instrumentality b. morale c. valence
a. instrumentality*
Jolene doesn't believe that "luck happens". She firmly believes that you make your own luck in life by what you do and how you do it. Jolene has a(n) _____ locus of control. a. internal b. external
a. internal
Self-determination theory is largely focused on ______. a. intrinsic rewards and motivation b. the power one person has over others c. a person's need for social approval
a. intrinsic rewards and motivation
Trevor likes to work on assignments in his own way. He feels that it is up to him to handle problems and take responsibility for the outcome, whether things go right or wrong. Which aspect of a core self-evaluation does Trevor demonstrate? a. locus of control b. emotional intelligence b. self-esteem
a. locus of control
Physiological or psychological deficiencies that arouse behavior are called ______. a. needs b. problems c. theories
a. needs
Roberto's job requires frequent travel. Other positions are available within the company, but his manager has not tried to accommodate Roberto's request for work that would allow him to stay closer to his family. Roberto has started applying for jobs with other companies. Roberto's unhappiness with his job has affected his ______. a. organizational commitment b. counterproductive work behavior c. absenteeism
a. organizational commitment
What area of equity theory is concerned with the extent to which people believe they are being treated fairly at work? a. organizational justice b. instrumentality d. Commission
a. organizational justice
Matt is one of those consistently upbeat, optimistic people. He always looks on the bright side of things and sees the glass as half-full, rather than half-empty. These characteristics describe Matt's _____. a. personality b. locus of control c. perception
a. personality
In anticipation of the upcoming holiday sales season, Sarah ordered the production manager to increase the supply of teddy bears and dolls in the warehouse. Sarah is demonstrating ______ change. a. proactive b. reactive
a. proactive
Reactive change is change that ______. a. responds to problems or opportunities as they arise b. is planned ahead of time.
a. responds to problems or opportunities as they arise
Carlos's company has been making and selling the same products for years. Recently, though, sales have fallen, so the company has decided to focus on creating an environment that promotes communication and fosters innovation in the hopes that this will inspire new ideas for products. Carlos's company is using organization to ______. a. revitalize the company b. self-affirm the comapny c. microlearn the company
a. revitalize the company
Jordan realized that his bad mood was causing other people in his work group to feel negatively about the project. Which aspect of emotional intelligence is Jordan displaying? a. self-awareness b. self-management c. social awareness
a. self-awareness
Liam knew that everyone else thought he was lazy and incompetent, so rather than tell his work team about an idea, he just let them do all of the work. As a result, his coworkers continued to feel he was lazy and incompetent. What does Liam's behavior demonstrate? a. self-fulfilling prophecy b. stereotyping c. individual self-efficacy
a. self-fulfilling prophecy
Jeanine's motto is "Check your bad mood at the office door." Even if she's tired or upset, she makes an effort every day to control her emotions in the workplace. This is an example of which component of emotional intelligence? a. self-management b. social awareness c. relationship disintegration
a. self-management
Louisa seems to have a strong ability to accurately pick up on the emotions of others in the workplace, understand what is going on, and display a keen sense of empathy. Which element of emotional intelligence does this describe? a. social-awareness b. self awareness c. relationship management
a. social awareness
Increasing segmentation of the marketplace and the need to get products to market faster in light of competitors' specialized solutions are examples of ______ currently influencing the future of business. a. supertrends b. discontinuous trends c. microtrends d. niche trends
a. supertrends
Any machine or process that enables an organization to gain a competitive advantage in changing materials used to produce a finished product qualifies as ______. a. technology b. service c. employee
a. technology
John has been interviewing job applicants all day. Finally he hires one of the last people he interviewed. He has forgotten important information about a better applicant who spoke to him earlier in the day. He is experiencing _____. a. the recency effect b. implicit bias c. causal attribution
a. the recency effect
Which type of change implementation makes employees feel the least threatened?
adaptive change
An innovative culture is a place where failures are ______ the organization's culture.
an accepted part of
Mallory decided to hire a recent college graduate for the open teaching position at her school. The other candidate for the job was a well-qualified woman, but she was almost 50, and Mallory felt that she would be more likely to miss days of work. What distorted perception is Mallory displaying? a. The halo effect b. Age stereotyping c. Implicit bias
b. Age stereotyping
When analyzing the pay scale of her staff, Nanci saw that several equivalent positions in the department were paid at various rates. She felt that they needed to be balanced. Which aspect of equity theory is Nanci taking into consideration? a. Goals b. Outputs c. Timelines
b. Outputs
According to Maslow's hierarchy of needs theory, in order for Josephina to seek fulfillment of her love needs, she must first satisfy which of the following needs? a. Self-actualization b. Physiological c. Safety d. Esteem
b. Physiological c. Safety
Merilee is a seamstress in a garment factory, and she is paid $10 for each skirt she produces. What compensation plan does this describe? a. Pay-for-knowledge b. Piece rate c. Gainsharing d. Commission
b. Piece rate
What Tamika loves about her job is that every day brings new challenges, and she can use different talents and abilities to complete her job tasks. This is an example of which core job characteristic? a. Feedback b. Skill variety c. Task significance d. Task identity
b. Skill variety
What statement about stretch goals is true? a. It is generally impossible to meet stretch goals. b. Stretch goals increase willingness to take risks. c. Stretch goals result in higher risk-adjusted performance.
b. Stretch goals increase willingness to take risks.
Laura talks fast, walks fast, eats fast, and is in a constant rush to accomplish everything she thinks she needs to do. Which of the following BEST describes Laura's behavior? a. Proactive personality b. Type A behavior pattern c. Self-serving bias
b. Type A behavior pattern
Brittani has worked long hours putting the finishing touches on a presentation to a major client, but she has a strong sense of self-satisfaction with her work and feels good about what she has accomplished. In terms of the model of motivation, this self-satisfaction would be categorized as ______. a. a learned helplessness b. an intrinsic reward c. an unfulfilled need
b. an intrinsic reward
Travis asked his mother if he should look for a new job because he wasn't happy in his current one. She told him it probably wouldn't matter because he was never happy with any job. His mother was commenting on Travis's ______. a. implicit bias b. attitude c. casual attributions
b. attitude
A college professor who is required by the department chair to use a certain textbook and has no input into the number or types of assignments given to the class would likely have low ______. a. task identity b. autonomy c. skill variety d. task significance
b. autonomy
Tom's company is very successful, even though they expect most new ideas to fail. This is likely due to an organizational culture that ______. a. doesn't accept failure and looks down upon people that do. b. celebrates failure as vital toward fostering innovation c. has no feeling toward failures
b. celebrates failure as vital toward fostering innovation
Employees need to be given the tools for change, and managers can help by providing role models, mentors, experts, and training, during the ______ stage. a. unfreezing b. changing c. refreezing
b. changing
Anita knows that smoking is bad for her health but doesn't seem to be able to quit for longer than a few days. The discomfort she feels as a result of the incongruence between her attitude and behavior is known as _____. a. casual attributions b. cognitive dissonance c. stereotyping
b. cognitive dissonance
Irene has always been known to exhibit "grace under pressure". Even when she's under a tight deadline, she appears to be relaxed, confident and in control. Which Big Five personality dimension does this BEST describe? a. openness to experiences b. emotional stability c. conscientiousness
b. emotional stability
Robert believes that no matter how hard he studies, he will never pass the exam. According to Victor Vroom's theory, Robert has low ______. a. punishment b. expectancy c. goal setting
b. expectancy
Mark failed his last test and blamed it on the fact that the test was poorly written and the room was too noisy for him to concentrate, not because he didn't study for the test. Mark would be said to have a(n) _____ locus of control. a. internal b. external
b. external
After William's boss asked him to compile sales figures for the past three years, William pulled together the information and turned it over to his boss. After several days of not getting any feedback from his boss, William worried that he hadn't done a good job in presenting the information. William is demonstrating _____. a. self-efficacy b. low self-esteem c. the halo effect
b. low self-esteem
iTunes revolutionized the way that people purchase music and created a brand-new market, thus characterizing it as a(n) _______ innovation. a. improvement b. new-direction
b. new-direction
To encourage Mikayla to help around the house, her mother offers to pay her $1 each time she makes her bed in the morning and puts her laundry in the hamper. This is an example of ______. a. negative reinforcement b. positive reinforcement c. extinction d. punishment
b. positive reinforcement
Which type of change is the most complex and costly and is the most threatening to employees and managers? a. innovation change b. radically innovative change c. adaptive change
b. radically innovative change
According to the job characteristics model, the extent to which a job requires the job holder to use a wide range of different talents and abilities is known as ______. a. task significance b. skill variety c. autonomy d. task identity
b. skill variety
The personality dimensions of extroversion, agreeableness, conscientiousness, emotional stability and openness to experience are referred to as _____. a. external dimensions of diversity b. the Big Five personality dimensions
b. the Big Five personality dimensions
Jared is from the United States, but is working in Mexico. He believes that his culture, language, and behavior are superior to those of his Mexican employees. This illustrates which one of the following concepts? a. Affirmative action b. Cognitive dissonance c. Ethnocentrism
c. Ethnocentrism
Which theory proposes that work satisfaction originates from motivating factors, and dissatisfaction originates from hygiene factors? a. Malsow's hierarchy of needs b. House's path-goal model c. Herzberg's two-factor theory
c. Herzberg's two-factor theory
Anita has been experiencing cognitive dissonance because, although she is extremely worried that smoking will eventually kill her, she continues to smoke. Each time she smokes, she tells herself that one more cigarette won't make much difference. What factor is she using to relieve her cognitive dissonance? a. Her desire for the reward convinces her that her beliefs about health are untrue. b. She has little control over her health. c. One cigarette is not very important.
c. One cigarette is not very important.
Hillary knows she needs a full-time job so she can buy groceries and clothing for her three children. Which level in Maslow's hierarchy of needs does this describe? a. Safety b. Psychological c. Physiological
c. Physiological
What is important to Marie in the workplace is to be in charge and in a position of control over her co-workers. This reflects which of the following needs identified by McClelland's acquired needs theory? a. Affiliation b. Acquisition c. Power
c. Power
Asked to describe what was most meaningful about his job at the senior citizen center, Marc answered, "I make a difference every day to the lives of elderly people in our community." This is an example of which element of the job characteristics model? a. Task identity b. Autonomy c. Task significance d. Skill variety
c. Task significance
A survey showed that while most employees were pleased with the company's advancement opportunities and merit system, they were dissatisfied with factors such as pay scale and sharing an office with someone they disliked. These results exemplify which theory of motivation? a. Self-determination theory b. Acquired needs theory c. Two-factor theory
c. Two-factor theory
Tonya sees her company eliminating jobs in order to reduce costs, but the CEO was recently given a bonus of several million dollars. The likely cause of her resistance to the current organizational change is ______. a. aren't giving a reward system b. fear of failure c. a climate of mistrust
c. a climate of mistrust
John has a strong desire to perform difficult tasks well. He is motivated by personal standards of excellence. John has a high need for ______. a. affiliation b. power c. achievement
c. achievement
Leslie likes working on tasks that are challenging but still within her abilities. Leslie is most likely motivated by a need for ______. a. affiliation b. power c. achievement
c. achievement
Darius works in sales. For him, the most important thing is to build satisfying personal relationships with his co-workers and clients. Darius is primarily motivated by a need for ______. a. power b. achievement c. affiliation
c. affiliation
Carin is a manager who likes to delegate important tasks to capable employees and allows them to make most of the key decisions related to those tasks. Carin is focused on fostering ______ among her employees. a. relatedness b. orientation c. autonomy
c. autonomy
"If I see Ethan cheating on this exam, I'm going to report him to the professor." This is an example of the _____ component of an attitude. a. cognitive b. affective c. behavioral
c. behavioral
Elaine surpassed her sales goal and earned a small cash award for her strong performance. This is an example of a ______. a. profit-sharing program b. pay for performance program c. bonus program
c. bonus program
"I believe cheating on exams is dishonest and shows disrespect for the professor." This is an example of the _____ component of an attitude. a. behavioral b. perceptual c. cognitive
c. cognitive
People in the office can always count on Tyrone to get the job done. He's methodical, detail-oriented and his work is always completed on time. Which of the Big Five personality dimensions would this illustrate? a. emotional stability b. agreeableness c. conscientiousness
c. conscientiousness
They don't call Ed "Steady Eddy" for no reason. He is unfailingly calm, even under pressure or stress. It would appear that Ed has a high level of _______. a. conscientiousness b. agreeableness c. emotional stability
c. emotional stability
Managers should be concerned with motivation because it is tied to worker ______. a. equality b. status c. engagement
c. engagement
Janeen's boss is so pleased with her sales performance during the past quarter that he gives her a bonus. In terms of the model of motivation, the bonus represents a(n) ______. a. behavior b. unfulfilled need c. extrinsic reward d. intrinsic reward
c. extrinsic reward
Danielle is considered to be the "life of the party". She's outgoing and gregarious. Which of the following Big Five personality dimensions would BEST describe these characteristics? a. emotional stability b. agreeableness c. extroversion
c. extroversion
Liu wants to better understand how to motivate employees at her company. Because she knows there is no single leading theory accepted by everyone on what motivates people, she looks into the top four perspectives: content, process, reinforcement, and ______. a. status theory b. punishment c. job design
c. job design
Unlike middle-skill jobs, ______-work jobs are rapidly growing. a. skilled b. difficult c. knowledge
c. knowledge
According to Herzberg, ______ factors are more frequently associated with achievement, recognition, responsibility, advancement, and love of the work itself. a. extrinsic b. hygiene c. motivating
c. motivating
According to reinforcement theory, turning in your monthly expense report on time so that your supervisor will not nag you for it is an example of ______. a. punishment b. positive reinforcement c. negative reinforcement d. extinction
c. negative reinforcement*
Tasha loves to travel, especially internationally. She's always eager to see new places, try new things, and learn about different cultures. Which Big Five personality dimension does this illustrate? a. agreeableness b. extroversion c. openness to experience
c. openness to experience
Even though she had never instructed anyone on how to use the new software, Millicent accepted the responsibility of instructing Sherri because she knew she was capable of doing the job. Which aspect of a core self-evaluation does Millicent's belief represent? a. locus of control b. emotional stability c. self-efficacy
c. self-efficacy
Connie believes that women are not as effective leaders as men. This is an example of a(n) _____ stereotype. a. racial b. age-related c. sex-role
c. sex-role
Karen was surprised when her friend said that the man at the first table in the restaurant must be a great basketball player just because he was tall and African American. Karen's friend was making a _____. a. benchmark b. core self-evaluation c. stereotype
c. stereotype
Kerri Ann feels very tense at work these days. Three people in her department quit, and it is up to her to complete her own work plus all of the work they would have done. She is anxious and often responds rudely when her manager speaks with her about a project. Kerri Ann is experiencing _____. a. halo effect b. fear c. stress
c. stress
Jakob thought he would enjoy his job as a web designer, but it turns out that he is responsible only for updating web pages and not for creating them, too. According to the jobs characteristics model, Jakob has low ______. a. autonomy b. task significance c. task identity d. skill variety
c. task identity
Darren is interviewing for a new administrative assistant. The three people he interviewed include an older woman, a man in a wheelchair, and a recent college graduate with beautiful blond hair. Darren knew just by looking at each candidate which one he would hire. His impression of each person was based on a single trait. This is known as _____. a. causal attribution b. a self-fulfilling prophecy c. the halo effect
c. the halo effect
Kayla has made her sales quota every month during the past year except for last month. When her boss conducts her performance appraisal, he focuses on this factor, rather than looking at her sales performance during the previous 11 months. This is an example of _____. a. casual attribution b. the halo effect c. the recency effect
c. the recency effect
Kayla has made her sales quota every month during the past year except for last month. When her boss conducts her performance appraisal, he focuses on this factor, rather than looking at her sales performance during the previous 11 months. This is an example of _____. a. the halo effect b. sex-role stereotyping c. the recency effect
c. the recency effect
Emily graduated with a degree in chemistry from college last year but hasn't been able to find a job in her academic field. She is currently working at a retail store so she can pay her bills. Emily is over-qualified for this job, which makes her an example of someone who is _____. a. finding a locus of control b. stereotyped c. underemployed
c. underemployed
Laura's manager is retiring in six months, and Laura really wants to be promoted to succeed her. In terms of expectancy theory, Laura has a high ______ in regard to her promotion. a. task identity b. task significance c. valence
c. valence
Lois asks herself how badly she wants the bonus she could earn by working overtime on her current project. In terms of expectancy theory, this describes Lois's ______ for the additional pay. a. benefit b. instrumentality c. valence
c. valence
Jessica believes she should be concerned for the welfare of others. This belief is an example of a ______. a. parental mandate b. cognitive dissonance c. value
c. value
Giving employees more responsibility, such as in job enrichment, is referred to as ______ loading. a. back b. front c. vertical d. horizontal
c. vertical
Xenod Capital just enlisted the help of Alejandra, a consultant with a background in behavioral science. She is going to help them apply new methods to dealing with old problems. Alejandra is an example of a(n) ______.
change agent
behavior Introducing new information, perspectives, and models of behavior
changing
What is an example of an intrinsic reward? a. Money b. Stock options c. Fame d. Feeling independent
d. Feeling independent
Marie has been given a goal to sell five cars by the end of the weekend. During the workday, she approaches every potential customer and makes an effort to engage with them and make a sale. When customers seem unsure about buying a car, she points out the car's best features and talks about the great deal she can give the customers if they buy. Marie is demonstrating what motivational mechanism of goal setting? a. Goals help you acquire new skills. b. Goals increase your responsibility. c. Goals increase your voice. d. Goals increase your persistence.
d. Goals increase your persistence.
Dividing work among employees and applying motivational theories to increase employee satisfaction are the two components of job ______. a. design b. simplification c. enlargement d. enrichment
d. enrichment
The Scanlon plan is an example of ______, which distributes company savings to groups of employees who reduced costs and increased productivity. a. nonmonetary motivation b. instrumentality c. goal setting d. gainsharing
d. gainsharing
Inessa has worked as part of a four-person development team for several years. Recently, however, one of her coworkers transferred to a different office and a replacement was hired. Inessa and her other long-term teammates are having a hard time accepting the new employee. This is most likely due to ______.
disruption of the group relationship
The introduction of the DVD-by-mail business model by Netflix changed the video rental business and caused the demise of Blockbuster Video. This is an example of ______. a. disruptive innovation b. reaction change c. product innovation
disruptive innovation
The process through which a product or service takes root initially in simple applications at the bottom of a market and then moves up, eventually displacing established companies, is referred to as ______. a. disruptive innovation b. improvement innovation c. product innovation
disruptive innovation
The theory of motivation that asserts that achievement, affiliation, and power are the major motives determining people's behavior in the workplace is called ______. a. Vroom's expectancy theory c. Alderfer's ERG theory d. Maslow's hierarchy of needs theory e. McClelland's acquired needs theory
e. McClelland's acquired needs theory
True or false: Managers of employees with low self-efficacy can overcome this issue by lowering their expectations and assigning such employees to part-time jobs.
false
True or false: Money is the best motivator.
false
True or false: Offshore suppliers have resulted in labor savings for companies, but they have only hurt U.S. jobs.
false
True or false: Reactive change is planned.
false
Miriam's mother was in the army, so as a child, Miriam moved a lot. It was rare for her to spend more than a year in any location, which meant she was always the new girl in school and had a hard time making friends. She was often lonely and unhappy as a result. Recently, Miriam's company decided to move into a new building and reorganize the different departments. Miriam is likely to be resistant to this change because ______. a. she did not store those memories to make better choices b. her authority figure did not approve of the changes c. her childhood predisposed her to dislike change
her childhood predisposed her to dislike change
feedback
how can the diagnosis be further refined?
Andre's company is restructuring, and he is unhappy about it. As a result of the restructuring, Andre will be managing four employees instead of nine. He is most likely resistant to the change because it ______. a. may mean the company will go under b. will be easier to manage c. is resulting in a loss of status
is resulting in a loss of status
innovations must be ______
novel
Min's company is implementing a new product approval system that is far more complex and restrictive than the old system. This will not affect Min directly because she is in the marketing department, but it will affect her friend Tyler, who is in the Research and Design department. As a result, Min speaks out against the new system. This is an example of resistance to change due to ______.
peer pressure
Making carefully thought-out changes in anticipation of possible or expected problems or opportunities is known as ______ change.
proactive
Rather than worry about introducing a new sports recovery product, Gabriel told his staff that they should repackage the existing products and promote them to professional basketball teams throughout the country. Gabriel is demonstrating ______ innovation.
process
As more and more companies become proficient at bringing products and services to market, ______ is emerging as a necessary and powerful competitive weapon.
speed
True or false: When punishing an employee, it is best to give out disciplinary action as soon as possible after the undesirable behavior.
true
Guadalupe is considering quitting her job. She has a newborn baby, but her work will not offer her paid family leave and the managers refuse to allow her to work a flexible schedule. Which barrier to diversity is BEST exemplified by Guadalupe's situation?
unwilling to support family neeeds
diagnosis
what is the problem?
intervention
what should we do about it?
x
x
