BUAD 262- CHAPTER 5

Phillip wants to determine whether the task is better suited for an individual or a team assignment. Which question will best help Phillip solve this dilemma? Select one: a. Can the work be performed better by one person? b. Is management supportive? c. Have the performance appraisals and reward systems been modified to encourage better performance by team members? d. Are there enough resources to develop the team and support it through its early stages? e. Are individual team members experts in their specialized areas?

a. Can the work be performed better by one person?

Studying the stages of group development can help us Select one: a. address anxieties about working in groups. b. provide direction to individuals for performance. c. determine cost-effective operations. d. determine intrinsic motivating factors. e. broaden the scope of strategic planning.

a. address anxieties about working in groups

You are putting together a group that will work together on a permanent basis. You are studying about the stages of group development and are trying to prepare your supervisor for these predictable stages. You should warn your supervisor that in the first stage of group development, the team members will probably Select one: a. be uncertain about the task and their individual roles. b. be their most productive. c. be in a stage of conflict. d. focus their group energy on performing the task at hand. e. be ready to focus group energy on developing objectives.

a. be uncertain about the task and their individual roles

SCENARIO 5-3 Several years ago, Ted Brown began a small retail store that sells computer parts. The store grew and the business expanded to offer computer repair and custom computer programming. Clients have expanded beyond walk-in customers to include small and medium-sized businesses. To accommodate this expansion, Ted had to hire additional personnel. Ted's new employees need to understand what their roles and those of others within the expanding company should be. Referring to SCENARIO 5-3, Ted can help his new employees understand their roles and the roles of others by explaining some common facts about roles. He explained to them that Select one: a. each person will be expected to play a number of diverse roles and complete the tasks of some other members. b. teams do not expect members to be flexible enough to play multiple roles, because most people do not have the ability to shift roles rapidly even after training. c. role expectations are how people perceive their own given role. d. it may be helpful to view role expectations through the perspective of a psychological contract. e. individuals will be expected to take on individual roles that may or may not be helpful for keeping the team on task.

a. each person will be expected to play a number of diverse roles and complete the tasks of some other members

Effective teams show reflexivity, meaning that they think about and adjust their ________ when necessary. Select one: a. master plan b. membership c. team roles d. resources Incorrect e. conflict-management approach

a. master plan

Dawn has come to you for good advice on how to manage her sales team. She realizes that not all sales team members have the necessary skills to be effective team players. You suggest that Dawn Select one: a. provide training to improve members' skills in the areas in which they are lacking, which will help the team develop and reach its full potential. b. replace team members with those who do have the necessary skills. c. add members to the existing team by recruiting other team members who have the complementary skills needed. d. allow the team to develop on its own, as team members will learn to trust one another. e. have members take part in trust strategies in order to gain mutual respect, trust, and new skills.

a. provide training to improve members' skills in the areas in which they are lacking, which will help the team develop and reach its full potential

When discussing a model for team effectiveness, keeping the team size relatively ________ is important because _________. Select one: a. small; coordination problems are easier to handle b. small; too many members can add to wasted time on research c. large; of the need for consensus d. large; of the need for diverse contributions e. small; everyone is expected to work more in a team

a. small; coordination problems are easier to handle

SCENARIO 5-2 As a consultant who specializes in group dynamics, you are observing Stack Inc.'s self-managed teams, which are in different stages of development. Stack is a medium-sized manufacturing business with a diversity of employees at all levels. You have labelled the teams A, B, C, D, and E. Referring to SCENARIO 5-2, Team C, on the other hand, shows significant resistance to its appointed leader's guidance, and there is a lot of arguing over roles within the group. This team seems to be in the ____________ stage. Select one: a. storming b. norming c. performing d. adjourning e. controlling

a. storming

A team's development of accurate and common knowledge and beliefs about how the work gets done is called Select one: a. social loafing. b. a mental model. c. cohesiveness. d. the punctuated equilibrium. e. accountability.

b. a mental model

SCENARIO 5-1 Your supervisor is interested in re-engineering work processes throughout the organization in order to establish work teams. However, he needs to make a presentation to senior executives outlining the benefits of such a plan. You have been asked to provide him with the rationale for such an endeavour. Referring to SCENARIO 5-1, since you understand when teams are most appropriate, and that they work best when there are significant levels of trust among team members, you caution your supervisor to consider ways that he could build trust among team members. You suggest that he build trust by Select one: a. adjusting the reward system. b. being open and willing to protect and stand up for team members. c. increasing the interdependence of members. d. providing resources at the last minute to demonstrate to team members your reliability. e. explaining to team members how to do the tasks; this way there will be a standard process to follow and no surprises for team members.

b. being open and willing to protect and stand up for team members

Helping one another understand the ideas and suggestions that come up in the group is known as Select one: a. encouraging. b. clarifying. c. compromising. d. summarizing. e. gatekeeping.

b. clarifying

Maya asked her team, "are we ready to make a decision on this?" Maya is taking on the ________ role. Select one: a. initiating b. consensus testing c. summarizing d. harmonizing e. encouraging

b. consensus testing

Evidence suggests that teams outperform individuals when the task being done requires Select one: a. synopsis. b. multiple skills. c. fewer skills, which leads to higher efficiency. d. simple skills. e. completion within a tight time frame.

b. multiple skills

The question "What do others expect of me?" relates to the ________ stage of team development. Select one: a. forming b. norming c. storming d. performing e. adjourning

b. norming

A new employee in your department is cautious and apprehensive when he first meets and interacts with other employees. In particular, he seems rather private and aloof to some. Which dimension of trust will others in the department likely assume that he is lacking in? Select one: a. integrity b. openness c. competence d. loyalty e. consistency

b. openness

Temporary groups that have long periods of inertia interspersed with brief revolutionary changes brought about because of the team members' attention to deadlines follow the Select one: a. spontaneous-team model. b. punctuated-equilibrium model. c. five-stage model. d. sports-team model. e. virtual-team model.

b. punctuated-equilibrium model

Roles performed by group members to ensure that the group's goals are accomplished are referred to as Select one: a. norms. b. task-oriented roles. c. maintenance roles. d. individual roles. e. role expectations.

b. task-oriented roles

Rudolph, who is a member of a work team, thinks that the team should develop a ________ so that all team members are in agreement on the basic norms and expectations for team performance. Select one: a. code of conduct b. team charter c. trust document d. psychological contract e. trust contract

b. team charter

Evidence suggests that Select one: a. the cost of virtual teams is much higher than the cost of traditional on-site teams. b. teams are not suitable for every situation. c. organizational leadership can outperform team incentives. d. the cost of maintaining teams is higher than the cost of maintaining individual work projects. e. teams are suitable for every task.

b. teams are not suitable for every situation

Evidence suggests that individual personalities play a part in how effective teams are. It has been found that mixing both conscientious and not-so conscientious members Select one: a. tends to strengthen those who are initially less conscientious. b. tends to lower team performance. c. tends to strengthen the entire team, as all learn how to work in order to advance the team. d. tends to receive higher managerial ratings for team performance at the end of the task. e. tends to lead the team to outperform those teams who have only conscientious team members.

b. tends to lower team performance

According to the punctuated-equilibrium model, productivity is highest during the time of Select one: a. transition. b. the last meeting. c. the first meeting. d. inertia. e. the end of the first phase.

b. the last meeting

Suppose an ad hoc group forms to help eliminate a parking problem within their organization. As the group begins to work on this project, a new public transportation system is introduced and fewer employees drive to work. Discovering that its mission is no longer needed, the group gradually disbands and eventually stops meeting altogether. In what stage of development does this group appear to be? Select one: a. controlling b. performing c. adjourning d. norming e. storming

c. adjourning

John's role is to make sure that all team members have a chance to express their ideas and feelings without being interrupted. John has a ________ role. Select one: a. encouraging b. compromising c. gatekeeping d. summarizing e. clarifying

c. gatekeeping

Joe was waiting patiently for his bus to arrive along with several other people who began to bond together after a rather long wait. It can be said that Joe was part of a ________ with these people. Select one: a. team b. posse c. group d. virtual team e. fraternity

c. group

Roles performed by group members to keep good relationships within the group are referred to as Select one: a. task-oriented roles. b. norms. c. maintenance roles. d. individual roles. e. role expectations.

c. maintenance roles

Tony was not being an effective team member. He is acting as if he is quite willing to have his team members "carry" him on the project that they are all supposed to be working on. Tony is exhibiting Select one: a. groupthink. b. norming. c. social loafing. d. role conflict. e. group diversity.

c. social loafing

SCENARIO 5-5 Claude is an executive member of his university's standing committee on employment equity. Since most members of the committee live in different cities, they use teleconferencing, videoconferencing, and email to conduct their meetings. Referring to SCENARIO 5-5, the committee Claude serves on would be considered a Select one: a. networked team. b. collaborative team. c. virtual team. d. cyber team. e. systems network.

c. virtual team

Some members may be upbeat and others may be depressed in the ________ stage of development. Select one: a. performing b. norming c. storming d. adjourning e. controlling

d. adjourning

SCENARIO 5-4 You have been promoted to supervisor of a work team in your department. You remember from your OB course that high-performing teams are noted for the high-level of trust members have in one another. You also remember that researchers identified five dimensions that help build one's trustworthiness. In order to achieve high performance, you choose to focus on building trust among team members. Referring to SCENARIO 5-4, one way in which you decide to build trust within your work team is by Select one: a. encouraging members to practise quantitative analysis. b. instituting individual incentives. c. demonstrating good judgment in some situations. d. being truthful and honest e. monitoring behaviours.

d. being truthful and honest

Jane, a team member, says, "Building on Antonia's idea, I think we could . . ." Jane is fulfilling the ________ role in the team. Select one: a. initiating b. consensus testing c. encouraging d. elaborating e. harmonizing

d. elaborating

Roles performed by group members that are not productive for keeping the group on task are referred to as Select one: a. norms. b. task-oriented roles. c. maintenance roles. d. individual roles. e. role expectations.

d. individual roles

As a consultant who specializes in group dynamics, you are observing Stack Inc.'s self-managed teams, which are in different stages of development. Stack is a medium-sized manufacturing business with a diversity of employees at all levels. You have labelled the teams A, B, C, D, and E. Referring to SCENARIO 5-2, Team D has resolved its issues of leadership and is devoting all of its energy to getting the job done. This team is in the ______________ stage Select one: a. controlling b. Forming c. norming d. performing e. storming

d. performing

In this stage, group energy has moved from getting to know one another to getting the work done. Select one: a. forming b. norming c. storming d. performing e. adjourning

d. performing

SCENARIO 5-2 As a consultant who specializes in group dynamics, you are observing Stack Inc.'s self-managed teams, which are in different stages of development. Stack is a medium-sized manufacturing business with a diversity of employees at all levels. You have labelled the teams A, B, C, D, and E. Referring to SCENARIO 5-2, in Team B at least one group member has withdrawn by sitting apart from the others, and is no longer participating in the discussions. This team seems to be in the _____________ stage. Select one: a. norming b. performing c. adjourning d. storming e. forming

d. storming

Ellen's team is functioning effectively. In her opinion, the reason why is that the team includes some team players who emphasize attention to the task, goal setting, and the process, and other team players who question how the team is functioning. She is thus attributing her team's success to Select one: a. norming. b. performing. c. uncivilized disagreement. d. style diversity. e. shared leadership.

d. style diversity

Lee has come to you for some advice on ensuring that the virtual team she is managing is functioning effectively. You suggest that Lee Select one: a. discourage team members from providing any personal information. b. let team members establish their own rules for communication. c. minimize visual forms of communication. d. discourage informal, offline communication. e. allow time for socializing and chit-chat online

e. allow time to socializing and chit-chat online

Which of the following functions would be considered a task-oriented role in a team? Select one: a. compromising b. encouraging c. harmonizing d. gatekeeping e. consensus testing

e. consensus testing

Your supervisor is interested in re-engineering work processes throughout the organization in order to establish work teams. However, he needs to make a presentation to senior executives outlining the benefits of such a plan. You have been asked to provide him with the rationale for such an endeavour. Referring to SCENARIO 5-1, which of the following is a good reason for undertaking such a plan? Select one: a. It will reduce conflict. b. It will have negative synergy c. It will dramatically decrease the amount of time to make decisions. d. Individuals will have greater job satisfaction because of higher pay levels. e. Employees will have greater task identity.

e. employees will have greater task identity

SCENARIO 5-2 As a consultant who specializes in group dynamics, you are observing Stack Inc.'s self-managed teams, which are in different stages of development. Stack is a medium-sized manufacturing business with a diversity of employees at all levels. You have labeled the teams A, B, C, D, and E. Referring to SCENARIO 5-2, the members of Team A are meeting and focused on setting their formal norms and clarifying expectations for the work to be done. This team seems to be in the _____________ stage. Select one: a. forming b. storming c. adjourning d. performing e. norming

e. norming

Group diversity in work teams provides the strongest advantage when teams are working on Select one: a. matters related to labour relations, where interpersonal skills are relevant. b. communication and public relations, where languages and culture are important. c. production and manufacturing jobs, where the impact involving differences in values is minimal. d. marketing and promotion, where the impact of culture is important. e. problem solving and decision making, where creative and unique solutions are needed.

e. problem solving and decision making, where creative and unique solutions are needed