BUAD Week 12 Quiz (ch 8-11)

By the year 2019, about what percent of the U.S. workforce belonged to unions?

10.3%

Who makes up a bargaining unit?

All employees eligible to vote in the election

Paramita's firm provides tuition assistance for any of its employees who take approved courses to either help them in their jobs or toward a degree. This is an example of what?

An employee service benefit

What can be used to show an appraisal system accurately measures performance instead of traits or behaviors not relevant to job performance?

Content validation

What is the first step in developing a training plan?

Determining what needs exist

In what way do professional union organizers try to convince workers of the benefits of a union?

Distributing literature

When a firm is setting actual wages on the basis of survey data and wage structures, what can be used to manage the administration of the wage process?

Group jobs of equal value into wage grades.

Which of the following allows the assessment of an employee on one dimension to spread to ratings of that employee on other dimensions?

Halo error

Which type of decision addresses what to pay each specific employee in a particular job?

Individual wage decision

Kamiya has been asked to forecast the supply of labor available for an upcoming project. What should Kamiya include in her forecast?

Internal and external supply

Benjamin needs to hire a new staff member. How could he benefit from using a skills inventory to find his new hire?

It can quickly locate all the employees in the organization who are qualified to fill the position

Which of the following is a disadvantage of internal recruiting?

Its ripple effect through the organization

Lupita is attempting to determine how much each job in the organization is worth compared to other jobs. She will use this to make wage-structure decisions. What should Lupita use to make this assessment?

Job evaluations

What is the management process of dealing with employees who are represented by a union?

Labor Relations

Declines in union labor occurred because of downward trends in _____.

Manufacturing sectors

How can an organization test the effectiveness of its training programs?

Measuring criteria before and after training

Which issue has become a legal battleground specifically in the arena of contingent workers who have made the argument that they are contingent in name only?

Receiving benefits

Once an organization has an idea of its future human resource needs, what is its next step?

Recruiting

Because of the tight labor market, Payal is having a difficult time attracting and keeping employees for the plant. The company's human resources department has decided to set its pay scale 10 percent above similar jobs in the region. Which type of HR function is Payal's firm using?

Retaining

Apoorva is designing a training program for her account managers. She wants them to learn new skills in interpersonal contact and group decision making. Which type of training should Apoorva consider?

Role-playing

Darien has just finished a job analysis of the key positions in his department. When he presented it to HR, they asked Darien to also identify job specifications. What should Darien include in the job specification section?

Skills

Olesia needed to take a leave of absence from work to take care of her child who had been in a car accident. She estimated she would need six weeks off and didn't have enough vacation time. What should Olesia do to protect her position while caring for her son?

Take a leave under the Family and Medical Leave Act

Who is responsible for the enforcement of Title VII?

The Equal Employment Opportunity Commission

Why is it important for knowledge workers to engage in retaining and training updates on a regular basis?

Their skills rapidly become obsolete.

Zero Defect Machinery (ZDM) has very few women working on the plant floor, and all managers are men. This raises concerns that ZDM may be violating _____.

Title VII of the Civil Rights Act

Geert's company conducted a wage survey and set its wages at just the industry average for the local area. This was done so it could attract and retain high-talent employees. Which type of HRM decision was this?

Wage-level

Which type of decision is a management policy decision about whether a firm wants to pay above, at, or below the going rate for labor in the industry or the geographic area?

Wage-level

Traditionally, employees added value to an organization because of what they have experienced. However, knowledge workers add value because they _____.

are knowledgeable in a specialized field

Issues of wages, work hours, job security, and discipline are handled through the process of _____.

collective bargaining

Membership in labor unions _____.

increased during a recession in 2008

When a wronged employee discusses an alleged contract violation with the immediate supervisor, which process has been initiated?

A grievance procedure

Eli, a 50-year-old computer expert, applied at a software firm, but he was not given the job. He was told that the firm was looking for someone who can design software for the younger generation, who use mobile technology. Which act did this firm violate?

Age Discrimination in Employment Act

Jinhoon works for a small firm, and it cannot afford to hire software programmers on a full-time basis. However, when he has special projects, he has a list of programmers he calls to work on them. Jinhoon pays them either a flat rate or by the hour, but he does not guarantee work or provide benefits. Which type of workers does Jinhoon use for these special projects?

Contingent

How does BARS overcome some of the limitations of standard rating scales?

Each point on the scale is accompanied by a behavioral anchor.

Sales commissions and bonuses represent special compensation opportunities that are usually tied to performance, and they are examples of _____.

Incentives

Because the Age Discrimination in Employment Act and Title VII do not require employers to seek out and hire minorities, but to treat all who apply fairly, they are said to require _____.

Passive nondiscrimination

As a web developer, Nila usually meets her deadlines and creates error-free websites. In the month prior to her performance appraisal, she missed two deadlines, and one of her pages crashed repeatedly during normal use. Although Nila met all of the standards for her job position, she received a poor rating on her performance appraisal. What does this illustrate?

Recency error

What is the purpose of arbitration during a contract dispute?

To resolve contract disputes

Aviva fell at work and broke her foot. Which type of benefit can she expect from her employer?

Workers' compensation

Which of the following is a legally required benefit?

Workers' compensation