BUS 10 Final after Exam 2

_____ is the process of dividing the work and assigning tasks to workers.

division of labor

During a typical employee performance appraisal, the employee's supervisor evaluates the employee's work in terms of:

employees contribution to the organization

According to Herzberg, _____ factors must be present to prevent work dissatisfaction, but these factors cannot serve as a source of satisfaction or motivation.

hygiene

_____ is the process of guiding the development, maintenance, and allocation of resources needed to attain organizational goals.

Management

A _____ is a formal document that describes in detail the goal, the idea for a new business, and how it will be carried out.

business plan

_____ are incentive programs based on group productivity. Employees share in the financial gains attributed to the increased productivity of their group

gain-sharing plans

Like many other companies, Jenny's company uses _____ to systematically compare the actual performance of each employee with their expected performance

performance appraisals

Who provides the start-up financing for the majority of new small businesses?

the business owner and his or her family and friends

The three basic levels of the managerial hierarchy are:

top, middle, and supervisory

A research employee at the European Metabolic Diseases Group would have a boss at the company's European Research department and a boss at the company's European Metabolic Diseases product group. This would be in violation of:

unity of command

_____ proposed a theory of motivation based on universal human needs.

Abraham Maslow (hierarchy of needs)

Which of the following is a characteristic of the entrepreneurial personality? Willingness to be a follower rather than a leader Risk-aversion Ambitious Dependence on others

Ambiscious

Four plans management should develop during the planning activities as defined in the textbook are: (select 4)

Contingency, Strategic, Operational, Tactic

_____ is the management function of ensuring that the organization's objectives are being met and of correcting deviations from the plan.

Controlling

_____ means giving employees increased autonomy and discretion to make decisions as well as control over the resources needed to make those decisions.

Empowerment

asserts that workers dislike work and are only motivated by punishments and rewards

Theory X

asserts that workers like work and are motivated by work itself

Theory Y

Hanson Aquatics manufactures navigational equipment. As a new Hanson employee, Lyndon Kiely was told that even if he decides not to join the union that represents the company's employees, he must pay the dues. Hanson has a(n) _____ shop.

agency

Dewayne Gibbons of Burger King decided to introduce a new sliced chicken sandwich without consulting any of his subordinates or the franchise. Managers who use this style of decision making exhibit the _____ style of leadership.

autocratic

In order to attract younger customers to the Lacoste brand of clothing, CEO Robert Siegel made all of the major decisions in product planning, distribution, and promotion. He asked for no input from his employees. Siegel used a(n) _____ style to increase Lacoste's sales.

autocratic

Among managers there are three distinctive leadership styles. They are:

autocratic, participative, and free-rein

Social responsibility should extend beyond the shareholders to include: (select 3 that are true)

community, suppliers, employees

A clothing wholesaler that buys most of its inventory from manufacturers in the Caribbean should have a _____ plan in the event a hurricane demolishes the manufacturing facility of one of its principal suppliers.

contingency

Feedback is an important part of which of the 4 functions of management?

controlling

_____ is the practice of charitable giving by corporations; includes contributing cash, donating equipment and products, and supporting the volunteers' efforts of company employees.

corporate philnthropy

In the management assistance area, the Small Business Administration (SBA) provides all of the following EXCEPT:

counseling by business development officers

A large furniture and appliance rental business is considering sponsorship options. It has brought together vice-presidents from the various functional areas of the company to determine which sponsorships will most effectively reach the rental company's prospective customers. The rental company has established a:

cross-functional team

One of the keys to ethical business behavior is:

how the company's top management conducts themselves

External factors called _______ motivators

extrinsic

James works as a graphic designer. He arrives at work at 7 a.m. and goes home at 3 p.m. One of Nielsen's co-workers who performs the same job as he does arrives at work at 10 a.m. and goes home at 6 p.m. Yet another co-worker arrives at 9 a.m. and leaves work at 5 p.m. From this brief description, you should realize that James' employer uses:

flextime

A multinational computer company organizes its company by North America, Europe, Asia, Central and South America, Africa is based on ____ approach:

geographical

At Disney World, employees are thoroughly trained and then told that they have the authority to do whatever is necessary to deal with problems on the spot in order to make customers happy. In fact, management interference is discouraged. Based on this information, you know that Disney relies on _____ theory to motivate its employees.

goal-setting

In Herzberg's theory, salary is an example of a(n):

hygiene factor

The manager of a chain of dry cleaning stores gathers the competitions' advertisements for analysis and review. She needs these data to help the chain devise its own advertising strategy. The manager is acting in the _____ role.

informational

When John Mackey, CEO of Whole Foods Markets, hosted a fundraising event in his role as honorary chairman of the national People for the Ethical Treatment of Animals (PETA) organization, he is fulfilling his _____ managerial role.

interpersonal

Internal factors called _______ motivators

intrinsic

Under a policy of _____, the job of sales clerk might be expanded to include gift-wrapping and packaging items for shipment.

job enlargement

In many companies, workers are trained by assigning them to several different jobs over a period of time. This regular shifting of assignments is called:

job rotation

One of the disadvantages of the matrix structure is:

lack of cohesiveness

A Theory X manager would assume his or her workers are:

lazy employees who can't be trusted

An entrepreneur is a person who _____ a business.

manages

If a unionized company has a(n) ______ shop, the workers do not have to join the union, and they do not pay dues or fees to the union.

open

Another name for the matrix structure is the:

project management approach

Angel investors:

provide funding for start-up business

Which of the following is NOT an example of a Herzberg motivator?: advancement salary and fringe benefits recognition responsibility the work itself

salary and fringe benefits

Jeff has been hired by Greenwood Enterprises to work on an assembly line in its small engine division. He understands that he will be on probation for 30 days and then must join the union. Greenwood Enterprise has a(n)_____ shop.

union

_____ is a philosophy that focuses on the consequences of an action to determine whether it is right or wrong. This philosophy holds that an action that affects the majority adversely is morally wrong.

utilitarianism