bus-100 unit II
Which of the following is TRUE about leadership substitutes?
A leadership substitute is a leadership alternative.
Each of the following is one dimension of emotional intelligence EXCEPT which one?
Ability to learn new concepts
Which of the following is TRUE about situational approaches to leadership?
According to the situational approach, a manager has to vary his leadership style when he is interacting with different kinds of people.
Building blocks of organizational structure include all the following, EXCEPT which one?
Accountability
What period of changing culture is typically characterized by conflict and resistance?
Analysis of the company's environment highlights extensive change as the most-effective response to its problems.
Each of the following is a kind of leader behavior identified in the path-goal theory of situational approaches to leadership EXCEPT which one?
Autocratic leader behavior
Many people have lost faith in corporate leaders. Which of the following is NOT needed to correct this perception?
Business leaders are called upon to meet the same ethical standards as their competitors.
How can a company create a small business environment within a large bureaucratic structure?
By encouraging innovation and flexibility
Each of the following is a factor that can be considered a neutralizer, EXCEPT which one?
Charisma
Which of the following is NOT one of the requirements for transformational leadership?
Charisma
Which of the following is the term used for the conflict and anxiety a person experiences when two sets of perceptions are contradictory or incongruent?
Cognitive dissonance
Absenteeism and turnover are two examples of which of the following?
Counterproductive behavior
Types of departmentalization include all the following, EXCEPT which one
Cultural departmentalization
Which of the following is used as a broad concept to encompass both international differences and diversity-based differences within one culture?
Culture
Managers know that the industry they are in is highly dynamic and ever-changing. Decisions in this industry need to be made quickly, and change can come often. What type of organization should managers have?
Decentralized
Alan Mulally did all the following as a manager to change the leadership culture at Ford, EXCEPT which one?
Decentralized activities
Each of the following is a part of the decision-making process, EXCEPT which one?
Decide whether the decision is programmed or nonprogrammed.
When managers transmit relevant information back to others in the workplace, they are serving as what?
Disseminator
Which of the following best describes an organization that is structured around separate products and has full-profit responsibility
Divisional
Each of the following is a type of reinforcement/behavior modification, EXCEPT which one?
Do nothing
Each of the following is an approach to leadership through the eyes of followers EXCEPT which one?
Dogmatic
Each of the following is an early-approach leadership trait EXCEPT which one?
Education
manager's job is complicated by all the following, EXCEPT which one?
Educational expectations
Employees may work only at the pace of the moving line, so performance quantity and quality are constrained by the speed of the line and simplicity of each individual task. This is an example of which of the following?
Elements of the job neutralizer
Each of the following is one of the different approaches to working hours and the workweek EXCEPT which one?
Establishing client relationships
Which of the following best describes the form of leadership required to respond to the emerging pressures for stronger corporate governance models?
Ethical leadership
To successfully use intrapreneurship to encourage creativity and organization, the organization must find people to fill all the following roles, EXCEPT which one?
Financial manager
Job titles such as supervisor, office manager, project manager, and group leader reflect which level of management?
First-line managers
Which of the following is the final step in the Rational Decision Making Process?
Follow up and evaluate the selected alternatives.
Which of the following programs is NOT used to increase satisfaction in jobs that are significantly lacking in motivating factors?
Formation of work teams
The process of delegation includes all the following steps, EXCEPT which one?
Forming a work team
In which structure does relationships between group functions and activities determine authority?
Functional
A good manager also needs to be an effective leader, which means the manager needs to do which of the following?
Gain the respect and trust of others.
Which of the following is one of the key management skills necessary for the 21st century
Global management
What is the first step in the planning component of the management process?
Goal setting
The purpose of goal setting includes all of the following, EXCEPT which one?
Goal setting guarantees company success.
Alexander Kjerulf stated that, "Happiness at work is the #1productivity booster." Each of the following is one of the reasons he cited EXCEPT which one?
Happy people don't care enough to create problems
Each of the following is a major motivation theory, EXCEPT which one?
Hawthorne Effect
Which of the following is NOT TRUE about key work-related attitudes?
High levels of job satisfaction lead to higher levels of productivity.
Each of the following is one of the big-five personality traits, EXCEPT which one?
Honesty
Effective leadership enables managers to do which of the following?
Influence their employees.
Job redesign is usually implemented in one of the following ways EXCEPT which one?
Job rotation
What does an organizational structure detail?
Jobs to be performed and how they relate to one another
Which of the following is TRUE about leadership and management?
Leadership is closely related to activities such as agenda setting, aligning, inspiring, and monitoring.
Which of the following is the defined term used for factors that negate the influence of a leader even when that individual is attempting to exercise leadership?
Leadership neutralizers
When managers work to guide and motivate employees to meet the firm's objectives, what are they doing?
Leading
Each of the following is a factor in promoting or minimizing organizational citizenship behaviors, EXCEPT which one?
Level of salary
The type of authority that flows up and down the chain of command is ________
Line authority
Which of the following terms refers to the extent to which people believe that their behavior has a real effect on what happens to them?
Locus of control
A sales manager needs to get more productivity from the sales team. Which of the following should the manager consider?
Manage by objectives (MBO).
How can managers optimize their time?
Manage time wasters.
Which of the following is NOT true about early approaches to the study of leadership?
Managers and leaders can't be both task-focused and employee-focused.
Popular new forms of organizational structure include all the following, EXCEPT which one?
Matrix organization
Each of the following is an example of employee contributions EXCEPT which one?
Motivation
Which of the following is the term for the set of forces that causes people to behave in certain ways?
Motivation
Which of the following describes a good person-job fit?
One in which the employee's contributions match the inducements the organization offers
Which area of management is responsible for production, inventory, and quality control?
Operations managers
Which of the following term refers to a set of work-related behaviors that the organization expects employees to display?
Performance behaviors
Each of the following is an approach to human relations in the workplace EXCEPT which one?
Person-job fit
When individuals are given a promotion from first-line manager to middle manager, what changes do they need to make?
Plan on reallocating time spent on each basic management function.
Determining what the organization needs to do and how best to get it done requires _________.
Planning
Leading causes of wasted time for managers include all the following, EXCEPT which one?
Problem solving
Which of the following terms refers to the overall set of expectations held by employees and the organization regarding what employees will contribute to the organization and what the organization will provide in return?
Psychological contract
Each of the following is a type of employee behavior EXCEPT which one?
Rebellious behaviors
Which of the following best describes conceptual skills?
Refers to a person's ability to think in the abstract, to diagnose and analyze different situations, and to see beyond the present situation
Which type of approach to leadership attempts to identify various forms of leader behavior that result in contingent outcomes and consequences
Situational
Each of the following is an example of an employer inducement EXCEPT which one?
Social Security benefits
Which of the following are individual tasks and organizational characteristics that outweigh the need for a leader to direct organizational performance?
Substitutes
A manager who believes that most employees are unmotivated, lazy, and uncooperative would be considered which of the following
Theory X manager
Which of the following is one purpose of a strong corporate culture
To direct employees' efforts and to help everyone work toward the same goals
13. Why is it important for a company to develop contingency plans?
To identify in advance how to cope with changes that might occur
Which level of manager is responsible for the overall performance and effectiveness of the company?
Top managers
Which of the following approaches to leadership focuses on identifying essential leadership qualities?
Trait
Which of the following is especially needed for organizations with alternative workplace options?
Virtual leadership
Which best describes the link between corporate strategy and business strategy?
What business a company operates and how it can be successful.
Which of the following is the one significant difference that has arisen in some cases between the leadership styles of men and women?
Women are more democratic.
The Hawthorne Effect demonstrated that productivity increases if which of the following occurs?
Workers are given special attention.
An informal communication network that can permeate an entire organization is known as ________.
a grapevine
A company unit responsible for its own costs and profits is referred to as ________.
a profit center
A top-level manager who approves of and supports a project in the intrapreneurial process is known as _________.
a sponsor
An organization chart is used to _________.
clarify structure
Functional departmentalization is used to ______
divide an organization based on a group's activities
The informal organization consists of ________.
everyday social interactions among employees that transcend formal jobs and job interrelationships
Job specialization is defined as ________.
identifying specific jobs that need to be done
Advantages of job specialization include all the following, EXCEPT _________.
jobs are narrowly defined
When setting goals for their own department, managers should ________.
jointly agree with each employee
If a person wants to become a good manager, the first step is ________.
knowing what basic management skills are necessary
Basic forms of organizational structure include all the following, EXCEPT _______
learning
A company may decide to centralize decision making to ____
maintain standardization
To develop effective strategies a manager should first ________.
perform a SWOT analysis
Which of the following refers to the extent to which a decision maker is willing to gamble when making a decision?
risk propensity
Top-level managers differ from first-line managers in the amount of time ________.
spent on the various management functions
The process of helping an organization maintain an effective alignment with its environment is known as ________.
strategic management
The United States Army is an example of which type of organization?
tall
Corporate culture is defined as ________.
the shared experiences, stories, beliefs, and norms that characterize an organization
wo of the main factors playing a part in determining organization structure are _______
the organization's mission and strategy
A key activity in developing an organizational structure is specialization. This activity involves determining _______
who will do what
Which of the following is the framework based on the classical work of Carl Jung, which differentiates people in terms of four general dimensions?
Myers-Briggs framework
Which of the following is NOT a situation approach to leadership?
Task-focused
When a company organizes around a divisional structure, it typically resembles _________.
free-standing business units