Bus 101 Quiz 5
The Theory X approach to management builds on the idea that worker and organizational interests are congruent.
False
The original Hawthorne studies were set up to study:
Lighting
During production planning, the operations manager must make decisions about all of the following except: site selection; facility layout ; product design; the type of production process that will be used; resource planning
Product design
When a thermometer manufacture combines glass tubing, mercury, red dye, paint, plastic, and metal to make thermometers, it is an example of:
Production
Site selection is a part of production planning.
True
The Theory Z approach emphasizes long-term employment.
True
Elton Mayo, America's first industrial psychologist, was responsible for formulating:
the explanation of the Hawthorne effect
Operations management is:
the management of the production conversion process
According to Maslow's hierarchy of need, the most basic needs are the social needs.
False
Facilities layout is all-important in production lines but it is not important in service-oriented businesses.
False
Human resources managers have yet to find any use for Maslow's hierarchy of needs.
False
Low volume, short production runs, and high-variety production are characteristic of the continuous process.
False
Operations management refers to the role that computers play in the production process.
False
Process layout is almost always designed as a continuous, assembly-line layout.
False
Scientific management focused primarily on how human behavior and relations affect organizational performance.
False
The Hawthorne effect is used to describe the individual reaction and not that of the group.
False
The reason that Castle and Cooke processes and packages Dole pineapple products in Hawaii is more than likely because of low energy costs
False
Production and operations management involves three main types of decisions that are made at three different stages. The final stage of operations management focuses on:
Improving Production and Operations
The ability to manufacture many goods at once is called _____ production.
Mass
According to Frederick Taylor's scientific management theory, the most important motivator in the workplace is:
Money
_____ is something that prompts an individual to release his or her energy in a certain direction.
Motivation
_____ is the management of the production conversion process for both goods and services.
Operations Management
_____ is the combining of natural resources, human resources, and capital to produce goods and services.
Production
_____ is the process that converts inputs into outputs that can be sold as goods and services.
Production
Production and operations management involves three main types of decisions that are made at three different stages. The first type of decision to be made deals with:
Production Planning
A manufacturing company in which industrial engineers have maximized efficiency by determining the best way to perform every task from tightening a bolt to operating a forklift would be illustrative of:
Scientific Management
Scientific management is based on economic incentives and the premise that there is "one best way" to perform any job.
True
Theory X managers view their workers as untrustworthy and unmotivated.
True
_____ is the gap between what is and what is required.
A need
_____ is the gap between what is and what is desired, and _____ is the gap between what is and what is required.
A want; A need
According to _____, workers respond to attention from superiors, and they like their opinions to be valued.
The Hawthorne Effect
Lumber mills are located near the forests in the Northwest to save shipping costs and to be near their raw material.
True
Maslow's hierarchy of needs is a motivation theory.
True
Frederick Taylor's scientific management emphasized
Work Efficiency
Operations managers: control about three-fourths of firm's assets; work closely with people in marketing, finance, accounting, and human resources departments; help to decide which products the company should produce; face the challenge of combining people and other resources to produce high-quality products; are accurately described by all of the above
are accurately described by all of the above
Production converts inputs into outputs by changing the inputs in some way
True
Service companies generally use a repetitive or intermittent production process rather than the continuous process.
True
The father of scientific management was:
Frederick Taylor
Motivation is basically a need-satisfying process.
True