BUS 1950 Final Exam
The AIDA plan - consisting of attention, interest, desire, and action - is an indirect organizational plan for sales letters.
True
To convey confidence, avoid beginning sentences with "I hope," "If you agree," "I think," and other self-conscious terms
True
Typographical errors may negatively reflect on your credibility.
True
When constructing a questionnaire, make sure all questions directly help you solve a problem or make a decision.
True
When creating a chart for a report or oral presentation, first determine the main point you wish to convey.
True
When printed, reports generated by PowerPoint software are called decks
True
When printed, reports generated by PowerPoint software are called decks.
True
You should send a short thank-you email after the interview.
True
You'll have the best chance of persuading your audience if you know your audience and adapt your message to them.
True
Sometimes simply responding to customers isn't enough. Companies can anticipate requests and offer suggestions on sites such as:
Which of the following in NOT a guideline for choosing fonts and formatting the report?
Use varied fonts and font sizes throughout the report.
Which of the following is NOT a guideline for choosing fonts and formatting the report?
Use varied fonts and font sizes throughout the report.
Which meeting format provides the best alternative for face-to-face meetings?
Video-based
An appropriate reaction to a team's problems meeting a deadline is:
What can I do to help the team?"
___ refers to the inability to focus on the writing process and to draft a message.
Writer's block
______ skills are particularly important in today's workplace and crucial to your success in an organization.
Writing
The main disadvantage of questionnaires is:
a low response rate.
End your sales letter with:
a reminder of a reader benefit.
A LinkedIn profile should include all of the following except:
a. a photo of you on vacation. c. links to examples of your work
Which of the following sentences avoids a dangling expression?
. After writing the chapter, I took a break.
Most reports are organized by: a. time. b. location. c. importance. d. All of these are correct.
. All of these are correct.
Which of these items reflects the number one recruiters' résumé pet peeve?
. Spelling errors, typos, and poor grammar
__ your discussion of obstacles.
. Subordinate
When collecting data for a report, most business writers should begin by
. looking in their school's electronic databases.
Planning a presentation involves determining the purpose of the presentation, analyzing the audience, and:
. selecting a delivery method
Use BCC (blind computer copy):
. sparingly.
___ is critical in business writing. It involves more than freedom from errors.
Accuracy
___ notes should be sent for major business achievements—receiving a promotion, winning a new business, announcing a retirement, receiving an award, opening a new branch, or celebrating an anniversary with the company.
Congratulatory
__ enables you to look at two or more groups of data simultaneously.
Cross-tabulation analysis
___ expressions refer to any part of a sentence that does not logically fit in with the rest of the sentence.
Dangling
___ is the belief that an individual's own cultural group is superior.
Ethnocentrism
__ refers to an appeal based on credibilit
Ethos
In research reporting situations, who has a responsibility to act in an ethical manner?
Everyone
The length of your report summary depends on:
a. the length and complexity of the report
If interpersonal conflict develops into a permanent part of the group interactions, it's best to:
address the conflict directly.
Terms such as few, several, some, and as soon as possible may be considered ________ and too broad.
ambiguous
Follow guidelines for goodwill messages: be prompt, direct, sincere, specific, and:
brief
The following statement is the best example of a friendly closing to a neutral message:
c. Please let me know if I can return the favor by assisting with your upcoming project
A message is neutral if you anticipate the reader will refuse to do as you ask.
False
A unified paragraph weaves sentences together so that the discussion is integrated.
False
Although instant and text messaging are commonly used for business communication today, most companies avoid using social media.
False
As a report writer, you can merely present the raw data and leave the interpretation of this data to your reader.
False
As you revise your draft, try to correct all problems in one review.
False
By far, the most expressive part of your body is your right hand.
False
Communication is a linear, static process.
False
Evaluating Internet data sources by their appearance and professionalism is sufficient to obtain quality data.
False
In business organizations, team writing is not commonly used for sales proposals.
False
In the active voice, the subject receives the action.
False
Mind mapping refers to jotting down ideas, facts, possible leads and anything else you think might be helpful in constructing your message.
False
One way to improve listening skills is to interrupt the speaker as often as possible.
False
One way to succeed at making presentations is to "wing it."
False
Stress interviews are based on the theory that past behavior predicts future performance.
False
The conclusion presents the information the reader needs to make sense of the findings.
False
The purpose of a résumé is to get you a job.
False
Upward communication refers to the flow of communication from upper-level employees or managers down to lower-level employees.
False
Use direct quotations as much as possible.
False
Use the indirect organizational plan for writing a solicited cover letter.
False
Using unfamiliar words is a guideline for writing clearly
False
Voice technologies and text messaging are poor choices for interpersonal communication at work
False
Your closing should introduce the topic, identify the purpose, and preview the presentation.
False
___ is a good choice for simple, neutral messages that require quick responses.
Instant Messaging
___ are written to people outside your organization and are reserved for formal communication.
Letters
When faced with an ethical decision, you should ask yourself:
"Does my action comply with company policies and guidelines?"
If you don't hear back from the interviewer by the deadline he or she gave you for making a decision, you should:
call or send an email for the update.
Employers prefer the ___ résumé style.
chronological
Your ___ should summarize the main points of your presentation, especially if it has been a long one.
closing
A ___ sentence contains two or more independent clauses.
compound
Three factors, conflict, conformity, and ____, greatly affect a team's performance and how much team members enjoy working together.
consensus
A ___ tells a prospective employer that you are interested in and qualified for a position within an organization.
cover letter
A full-scale rehearsal with visuals is ___ for team presentations.
crucial
The meaning we attach to time depends on our ___, our status, and the specific situation.
culture
Careful documentation of sources of data in a report is important:a. to give credit to the originator of information. b. to protect the writer from charges of plagiarism. c. to demonstrate the validity of our work with credible sources. d. All answer choices are correct.
d, All answer choices are correct
Careful documentation of sources of data in a report is important: a. to give credit to the originator of information. b. to protect the writer from charges of plagiarism. c. to demonstrate the validity of our work with credible sources. d. All answer choices are correct
d. All answer choices are correct
E-mail and text messaging are useful for: a. confirming deliveries and sending product alerts. b. providing fast client contact and advertising a new product or service. c. sending important information in a meeting and providing instant reminders. d. All of these are correct
d. All of these are correct
Verbal barriers include: a. over abstraction, polarization, and inadequate knowledge or vocabulary. b. differences in language or interpretation. c. ambiguity and inappropriate use of expressions. d. All of these are correct
d. All of these are correct
A criteria for an appropriate business gift is: a. it is an impersonal gift. b. it is for past favors. c. it is given to everyone in similar circumstances. d. All of these are correct.
d. All of these are correct.
Most reports are organized by: a. time. b. location. c. importance. d. All of these are correct.
d. All of these are correct.
Nonverbal communication includes: a. body movement and physical appearance. b. voice qualities and time. c. touch, space, and territory. d. All of these are correct.
d. All of these are correct.
Team presentations require: a. extensive planning. b. close coordination. c. a measure of maturity and goodwill. d. All of these are correct.
d. All of these are correct.
To avoid anxiety, you should: a. practice. b. develop a positive attitude. c. concentrate on friendly faces. d. All of these are correc
d. All of these are correct.
To listen more effectively, you should give the speaker your undivided attention, stay open-minded, involve yourself in the communication, and: a. doodle to stay focused. b. finish the speaker's sentence when she speaks too slowly. c. refrain from interrupting. d. All of these are correct
d. All of these are correct.
When making a routine request, present your request early and directly in the first sentence or two. To present the main idea, you may use:a. a direct question. b. a statement. c. a polite request. d. All of these are correct
d. All of these are correct.
Which of the following is not one of the steps for team writing?
determine the purpose of the group
If the reader's initial reaction to both you and your topic is likely to be positive, you can use the ____ approach.
direct
When a message conveys neutral or positive information to an audience who will likely be interested in what we have to say, we use a (an) ___ organizational plan.
direct
Write the cover letter, memo, or email using the ___ plan.
direct
Studies show that people conducting research have difficulty:
distinguishing the quality of sources.
The flow of information from managers to their employees is called:
downward communication
Use ___ meetings for the most important business interactions.
Do not combine ___ and revising. They involve two separate skills and two separate mindsets.
editing
For smart companies, listening online isn't just about having a presence—it's about:
engaging customers
___ language, which focuses on the information rather than on the writer, typically is used for reports.
formal
Use a ___, positive tone in the last paragraph of a neutral message.
friendly
According to one insurance company's definition, ___ is about respecting and valuing the unique dimensions each agent and employee adds to the organization.
inclusion
Use the ___ plan when your audience may resist your message but will likely read it anyway.
indirect
Examples of environmental noise include:
poor acoustics and extreme temperatures
If your research fails to find enough high-quality secondary data to help you make a decision, you will probably need to collect:
primary data from sources such as surveys.
Planning involves making conscious decisions about the ___, content, and organization of the message.
purpose
Once you have produced a first draft:
put it away for a few days
Once you have produced a first draft:
put it away for a few days.
To persuade an audience who is skeptical about your character or ethics, consider all of the following except:
refraining from sharing examples of your work.
Communication consists of the communication need, sender, message, audience, and:
response
A ___ question gets the reader thinking about the topic of your message but doesn't elicit a literal answer.
rhetorical
Prepare questions about the job and the company, but avoid appearing overly concerned about:
salary
When communicating with people from different cultures, whether at home or abroad, you should:
show respect
In any organization, unique problems and opportunities require ___ reports, which are produced only once.
situational
To keep a meeting focused and productive, you should:
state the purpose of the meeting and review the agenda upfront
Some of the most difficult messages to write are:
sympathy notes
A ___ is an orderly arrangement of data into columns and rows.
table
The length of your report summary depends on:
the length and complexity of the report
When communicating across generations in the workplace, you should:
think of the older worker as an individual rather than part of a stereotypical group.
Organize your report by ___ only when it is important for the reader to know the sequence of events.
time
A tip for smartphone use is:
to avoid taking calls during meetings unless this is the norm.
You should respond promptly to a neutral message.
true
A ___ paragraph gives information that is directly related to the topic, presents this information in a logical order, and omits irrelevant details.
unified
A (an) ___ letter promotes a company's products and is mailed to potential customers who have not expressed any interest.
unsolicited
Most business presentations include some:
visual support.
Effective openings include a quotation, question, hypothetical situation, story, startling fact, or:
visual.
We are such poor listeners because:
we have not been taught how to listen well.
An ideal number of team members is five.
True
Audiences can participate in your presentation by using the backchannel for online conversations.
True
Businesspeople in both Asian and Latin American countries tend to favor long negotiations and slow deliberations.
True
Choose the direct organizational plan for most persuasive messages to U.S. audiences.
True
Communication is the process of sending and receiving verbal as well as nonverbal messages.
True
Concise writing, short paragraphs, and a conversational style are hallmarks of writing for the web.
True
Face-to-face communication is strongly preferred over other forms of communication by three generations of workers and employees.
True
Factoring your problem means breaking it down to determine what data you need to collect.
True
First and second-person pronouns can be used sparingly in most business reports
True
For direct-plan presentations, you'll want your main points up front and reinforced throughout your slides.
True
Giving and receiving feedback should be a part of every team's culture.
True
If a post is highly positive, you may want to reply to engage the sender and highlight the good feedback.
True
Instant messaging (IM) is a good choice for simple, neutral messages that require quick responses.
True
Intranets are useful for engaging and listening to employees online.
True
Make your team presentation look as though it were prepared and given by a single person.
True
Many attention-getting openings consist of a one-sentence paragraph.
True
Multiculturalism refers to appreciating diversity among people, typically beyond differences in countries of origin.
True
Revising refers to modifying a message to make improvements.
True
Service recovery refers to turning an upset customer into a loyal one.
True
Social resumes are designed for interactivity and allow employers to find you online
True
Specific words have a definite, unambiguous meaning.
True
A word's denotation refers to its literal, dictionary meaning
True
Technology can be used for work in teams to:. improve work processes and collaboration. b. improve knowledge management and work outcomes. c. decrease the number of meetings and e-mail messages. d. All of these are correct.
All of these are correct
To achieve an appropriate tone in business writing, you should: a. write confidently. b. use a courteous and sincere tone. c. use positive language. d. All of these are correct.
All of these are correct
Choose the ___ plan for most persuasive messages to U.S. audiences.. indirect b. neutral c. direct d. All of these are correct
All of these are correct.
Your first step in writing a sales letter is to: a. become thoroughly familiar with your product. b. become thoroughly familiar with your product's competition. c. become familiar with your audience. d. All of these are correct.
All of these are correct.
Which of the following sentences contains no redundancies or expletives?
Although several qualified candidates applied, the personnel director had difficulty hiring someone to fill the open position.
___ interviews are based on the theory that past behavior predicts future behavior.
Behavioral
__ etiquette differs from social etiquette.
Business
Which of the following is NOT a strategy for writing a complaint letter or negative online review?
Close with an angry, aggressive tone
___, also called clustering, is a planning process that avoids the step-by-step limitations of lists.
Mind Mapping
Most recruiters prefer ___ résumés from students and new graduates.
One page
Which of the following sentences uses parallel structure?
Our top manager is efficient, assertive, and capable.
Which of the following is not a recommended strategy for proofreading?
Play calming music in the background while you proofread.
__ data is collected by the researcher to solve a specific problem.
Primary
__ refers to modifying a message to make improvements.
Revising
Understanding one's own emotions and how they affect others, recognizing one's strengths and limitations, and demonstrating self-confidence is an example of:
Self Awareness
___ backgrounds are best for slides.
Simple
A written message, including a handwritten note, is more thoughtful, more appreciated, and more permanent.
True
An audience analysis will help you understand your message from the reader's perspective.
True
For important presentations, plan on a minimum of ___ run-throughs.
Three
___ in writing refers to the writer's attitude toward both the reader and subject of the message.
Tone
A meeting agenda helps focus the attention of both the facilitator and the participants.
True
In a business environment, you need to consider ____ consequences of your communication because anything you write and say may become public if your company is sued or is part of a government investigation.
legal
Communications to your manager within an organization should be:
less authoritarian in tone than those to your peers
The check-off alternatives in your questionnaire items should be arranged in a(n) ___ order, most often either numerical or alphabetical, to avoid possible biasing of the responses.
logical
Smart companies ___ the constant stream of social media posts.
monitor
Most presentations are to report, explain, persuade, or:
motivate.
Do not use quotations:
out of context
A ___ is a summary or restatement of a passage in your own words.
paraphrase
In the ___ voice, the subject receives the action
passive
We all interpret events through our own mental filter, and that filter is based on our unique knowledge, experiences, and:
perspectives