BUS 210

Managers in small businesses tend to emphasize roles different from those of managers in large corporations. Select one: True False

True

Department heads and division managers are examples of which of the following types of managers? a. First-level b. Middle c. Supervisory d. General e. Top

b. Middle

An unincorporated business owned by an individual for profit is known as a a. corporation. b. association. c. sole proprietorship. d. partnership.

c. sole proprietorship.

Controlling involves monitoring employees' activities and taking corrective action as necessary. Select one: True False

True

Ethics, found between the domains of law and free choice, is the code of moral principles that governs any individual or groups. Select one: True False

True

McDonald's, Burger King, and Taco Bell are competitors since all three sell fast food to individuals. Select one: True False

True

Nudge management applies insights from the behavioral sciences to design elements of the organization in a way that nudges people toward behaviors that support organizational goals and values. Select one: True False

True

Organization development is a specific set of management techniques based in the behavioral sciences approach. Select one: True False

True

Organizations must manage environmental uncertainty to be effective. Select one: True False

True

The general environment and the task environment are the two components of an organization's external environment. Select one: True False

True

The assumption that "If it's not illegal, it must be ethical" ignores which of the following domains? a. Codified law b. Ethics c. Free choice d. Discretionary responsibility e. Symbolism

b. Ethics

Which of the following is not a potential disadvantage of franchising a business? a. Franchises can be expensive. b. Franchisees have the freedom to make business and managerial decisions. c. Franchises have high start-up costs and are followed by monthly payments to the franchisor. d. Franchisors have greater control over which suppliers the franchisees can use.

b. Franchisees have the freedom to make business and managerial decisions.

Which of the following is the most cited source of new business ideas? a. Brainstorming b. In-depth understanding of industry/profession c. A hobby d. Copying someone else e. The Internet

b. In-depth understanding of industry/profession

Inspired by the growth of companies such as Amazon.com, where are many entrepreneurs flocking to in order to start new businesses? a. Small Business Association b. Internet c. Bookstores d. Malls e. Internal Revenue Service

b. Internet

Which of the following requires that rules should be clearly stated and consistently and impartially enforced? a. Equal justice b. Procedural justice c. Compensatory justice d. Distributive justice e. Selective justice

b. Procedural justice

Which of the following offers the advantage that the entrepreneur has the ability to develop and design the business in his or her own way? a. Participate in a business incubator b. Start a new business c. Buy a franchise d. Buy an existing business

b. Start a new business

Parker is graduating from college in a few months and has begun to search for a job. Parker has always been very competitive and would like to work for a company that values competitiveness and personal initiative. Parker should focus on companies that have a a. adaptability culture. b. achievement culture. c. consistency culture. d. transformational culture. e. involvement culture.

b. achievement culture.

Danna Hyde is the head of the finance department at Muumuu Manufacturing, Inc. Her level in the management hierarchy is that of a a. first-line manager. b. middle manager. c. top manager. d. chief executive officer. e. operative

b. middle manager.

Which of the following is associated with the surface level of organizational culture? a. Values b. Norms c. Manners of dress d. Beliefs e. All of these choices

c. Manners of dress

Which of the following roles involves scheduling, budgeting, and setting priorities? a. Disseminator b. Spokesperson c. Resource allocator d. Entrepreneur e. Figurehead

c. Resource allocator

Which of the following means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes? a. Adaptation b. Risk c. Uncertainty d. Knowledge e. Education

c. Uncertainty

Which of these employee behaviors matches with the conventional level of personal moral development? a. Task accomplishment b. Empowered employees c. Work-group collaboration d. Full participation e. Act in own interest

c. Work-group collaboration

Every situation is viewed as unique in a. a universalist view. b. a contingency view. c. a case view. d. a scientific management view. e. None of these choices

c. a case view.

The type of industry in which an organization operates is something that managers must consider when trying to understand a situation. This is an example of a. synergy. b. a subsystem. c. a contingency. d. a circle of causality. e. structure.

c. a contingency.

All of these are entrepreneurial characteristics except a. self-confidence. b. autonomy. c. external locus of control. d. high energy level. e. entrepreneurial sacrifice.

c. external locus of control.

Human beings have fundamental rights and liberties that cannot be taken away by another individual's decision. This ethical decision-making approach is known as the a. utilitarian approach. b. individualism approach. c. moral-rights approach. d. dualism approach. e. None of these choices

c. moral-rights approach.

The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually. This philosophy is consistent with the concept of a. transformation. b. entropy. c. synergy. d. feedback. e. quality.

c. synergy.

Malika is the executive director of the local Community for Critters. Her level in the management hierarchy is that of a a. first-line manager. b. middle manager. c. top manager. d. consultant. e. operative.

c. top manager

Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the involvement and participation of employees, placing high value on meeting the needs of employees. The company is known for its caring, family-like atmosphere. Which type of corporate culture does Roadtec possess? a. Adaptability culture b. Achievement culture c. Consistency culture d. Involvement culture e. Matrix culture

d. Involvement culture

Which of the following refers to a chain of authority extending from the top to the bottom of the organization and including every employee? a. Unity of command b. Division of labor c. Unity of direction d. Scalar chain e. None of these choices

d. Scalar chain

Which of the following best describes Sophia's position as a functional manager? a. She is responsible for several departments that perform different functions. b. She organizes people across departments to perform a specific task. c. She is responsible for a self-contained division and all the departments within it. d. She supervises employees with similar training and skills. e. She is responsible for a temporary work project that involves the participation of people from various functions and levels of the organization.

d. She supervises employees with similar training and skills.

What enables managers to look for patterns of movement over time and focus on qualities and networks of relationships that accomplish the performance of the whole? a. Bureaucracy b. Contingency view c. Total quality management d. Systems thinking e. Scientific management

d. Systems thinking

When Terrell Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the function of a. controlling. b. human relations skills. c. leading. d. organizing. e. resourcing.

d. organizing.

Which approach to ethical decision making sidesteps debates about what is right, good, or just and bases decisions on prevailing standards of the profession and the larger society, taking the interests of all stakeholders into account? a. Utilitarian b. Individualism c. Moral-rights d. Justice e. Practical

e. Practical

Andrew, a young entrepreneur, feels sure about his ability to win customers through his people skills. He is comfortable with his ability to handle technical details and feels that he is able to keep his business moving. This most closely relates to which personality trait of entrepreneurs? a. Need to achieve b. Impatience c. Tolerance for ambiguity d. High energy level e. Self-confidence

e. Self-confidence

A hostile work environment and violations of health and safety rules are examples of unethical behavior toward a. customers. b. financiers. c. society. d. suppliers. e. employees.

e. employees.

Which of the following types of managers is responsible for several departments that perform different functions? a. General b. Functional c. Line d. Project e. Staff

a. General

In what stage of personal moral development is a person mostly concerned with external rewards and personal consequences of an action? a. Preconventional b. Conventional c. Principled d. Discretionary e. None of these choices

a. Preconventional

An example of an ethical structure is a. a chief ethics officer. b. a formal statement of company values. c. an equal opportunity policy. d. whistle-blowing. e. a corporate speech.

a. a chief ethics officer.

An artificial entity created by the state and existing apart from its owners is known as a a. corporation. b. association. c. sole proprietorship. d. partnership.

a. corporation.

Frank Gilbreth felt that efficiency equated with a. one best way to do work. b. leadership flows from the top down. c. procedures and policies. d. scientific management. e. bureaucracy.

a. one best way to do work

Culture can be defined as a. the set of key values, beliefs, understandings, and norms shared by members of an organization. b. the ability to speak different languages. c. an object, act, or event that conveys meaning to others. d. a narrative based on true events that is repeated frequently and shared by organizational employees. e. None of these choices

a. the set of key values, beliefs, understandings, and norms shared by members of an organization.

A criticism of human relations management is that it ignores the social context and workers' needs. Select one: True False

False

All entrepreneurs are motivated by building larger, more profitable businesses. Select one: True False

False

An achievement culture is found in an environment that is dynamic and requires high-risk decision making. Select one: True False

False

An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible. Select one: True False

False

José is head of the advertising department at Terrific Tortillas Inc. He can be described as a general manager. Select one: True False

False

Most ethical dilemmas in business involve a conflict between stakeholders and shareholders. Select one: True False

False

Optimizers are rewarded by the chance to work on something new and creative. Select one: True False

False

The natural dimension of the task environment includes all elements that occur naturally on Earth, including plants, animals, rocks, and natural resources such as air, water, and climate. Select one: True False

False