BUS-211-03 Chapter 4 Quiz

According to the concept of managerial ethics, which of the following is NOT considered an economic agent? a. Regulatory agencies b. Unions c. Suppliers d. Competitors e. Owners/stockholders

a

The firm using a(n) ____ approach to social responsibility meets its obligations and is also willing to respond to appropriate societal requests. a. accommodative b. proactive c. obstructionist d. reactive e. defensive

a

Which of the following is part of the organizational context in which ethical/unethical behaviors occur? a. All of these choices b. Organizational practices c. The regulatory environment d. The competitive environment e. Personal ethical standards

a

Which of the following is the MOST important action that top managers can take to promote ethical behavior? a. Adhere to ethical standards themselves b. Punish those who are unethical c. Establish organizational policies d. Establish a fair performance appraisal system e. Lobby for legislation dealing with ethics

a

Which of the following represents a major shortcoming associated with the implementation of codes of ethics and ethics training programs? a. They often fail to help people deal with the consequences of their actions. b. Usually, they are too complicated. c. They often fail to give specific guidance about what is ethical. d. They are often given only lip service by middle management. e. Usually, they are not very comprehensive in coverage.

a

All of the following are common approaches that businesses use to influence government EXCEPT a. favors. b. lobbyists. c. personal contacts. d. rebates. e. donations to PACs.

d

As applied to social responsibility, social audits represent what function of management? a. Leading b. Organizing c. Directing d. Controlling e. Planning

d

Some companies require employees to only use their company cell phones for work related activities. Companies can check phone records, but it is a tedious process that would be unnecessary as long as employees do the right thing. This is an example of how employees treat the organization regarding ______. a. conflicts of interest b. all of the above c. secrecy d. honesty e. confidentiality

d

After Japan won the World Cup one of its players apologized profusely for appearing to criticize the coach. American athletes in many sports criticize fellow players, coaches, and managers. This is an example of how ethical behavior is similar across cultures.

False

Ethics are cultural beliefs about whether behavior, actions, or decisions are right or wrong.

False

The extent to which an organization and its members follow basic ethical standards of behavior is called legal compliance.

False

A corporate social audit is a formal and thorough analysis of the effectiveness of a firm's social performance.

True

Our government uses the tax codes to indirectly influence our behavior.

True

Secrecy and confidentiality are major considerations in the relationship of the employee to the firm.

True

The highest degree of social responsibility that an organization can exhibit is referred to as the proactive stance.

True

Judith Cruz, the executive director of the Treasure Coast Food Bank, had a logistics problem. She contacted Wal-Mart to ask for management advice. Members from Wal-Mart's distribution team arrived at the food bank, helping it improve its warehousing, sorting, and routing, to allow more food deliveries per week. The food bank went from serving 42,000 meals per week to more than 100,000 meals. The partnership negates the argument against social responsibility that says a. based on their legal status, organizations are technically prohibited from such activities. b. business executives lack the expertise to make decisions about social programs. c. there is too much potential for the abuse of the power that corporations have already without adding to it. d. such activity detracts from the basic mission society has given business. e. social responsibility programs have the potential to create substantial conflicts of interest.

b

Laws that deal with how agrichemical companies dispose of hazardous wastes are examples of a. fair labor practice. b. environmental protection regulation. c. safety and health regulation. d. legislative intervention. e. consumer protection regulation.

b

Someone's ethical standards are developed as a child in response to his or her a. parents' and other adults' behavior. b. All of these are correct c. religious beliefs. d. peers. e. parents' and other adults' behavior and peers.

b

Imagine that you are a manufacturer of athletic shoes. Within the organizational context, which of the following ethical behaviors can occur? a. Competitor promotes a low-cost, well-made golfing shoe. b. Government officials inspect employee working conditions. c. All of these choices d. Regulatory agents monitor the company's adherence to ADA regulations. e. Each employee follows his or her own personal code of ethics.

c

The Food and Drug Administration (FDA) is an example of which of the following areas of government regulation? a. Safety and health of consumers b. Investor related issues c. Consumer protection d. Safety and health of employees e. Environmental protection

c

Traditionally, experts have suggested a three-step model for applying ethical judgments to situations that may arise during the course of business activities. The first step is to a. appoint an ombudsman. b. determine what is lacking in the organization culture. c. gather the relevant factual information. d. determine the most appropriate moral values. e. locate a mediator.

c

The University of Michigan rented the stadium to a couple, both graduates, for their wedding on the fifty yard line. The couple said it was a dream come true. This is an example of a. organization culture. b. the organizational environment. c. the treatment of employees by the organization. d. the treatment of other agents by the organization. e. the treatment of the organization by the individual

d

The mayor of NYC convinced the Rent Guidelines Board to approve a rent freeze. Landlords complained, but could not change it. This is an example of the a. relationship of the firm to other economic agents. b. relationship of the employee to the firm. c. relationship of the firm to its competitors. d. relationship of the firm to the employee. e. relationship of the employee to the environment

d

When Girl Scouts sell cookies at Shop Rite, they are given a place to stand. When they sell at Wal-Mart the company eventually donates to their troop. Target does not allow any Girl Scout to sell cookies in front of stores. Target is an example of the ____ stance. a. proactive b. reactive c. obstructionist d. defensive e. accommodative

d

News Corporation is alleged to have tapped phones and bribed police in the UK to get leads on stories. It failed ____. a. evaluative compliance. b. philanthropic giving. c. rational compliance. d. ethical compliance. e. legal compliance.

e