BUS 216 - Review

What is the question-asking method used to ascertain the cause-&-effect relationships underlying a particular problem a. 5 How's b. 5 When's c. 5 Where's d. 5 Why's e. 5 Who's

5 Why's

Which of the follwing are required by the Joint Commission (JCAHO) for certain levels of accreditation a. FMEA b. Root Cause Analysis c. Pareto Analysis d. Answers a and b only e. Answers a, b and c

Answers a and b only FMEA and Root Cause Analysis

Which improvement tool is best if both positives and negatives of an idea must be considered by a team a. NGT b. RCA c. L-Matrix d. FMEA e. B-B Matrix

B-B Matrix

Which tool in healthcare performance improvement applies creative thinking, followed by critical thinking a. P4P b. Benefit-Barriers matrix c. Nominal Group Technique d. Multi-voting e. Brainstorming

Brainstorming

The Donabedian Model for healthcare quality identifies three types of measurement systems in healthcare. Which is Not listed as one of the three types of measurement systems a. Structure b. Process c. Compliance d. Answers a & b e. Answers a,b & c

Compliance

Which tool below is used to anticipate, prioritize and mitigate risk a. Fishbone Diagram b. L-Matrix c. Failure Mode & Effects Analysis (FMEA) d. B-B Matrix e. Multi-voting

Failure Mode & Effects Analysis (FMEA)

True or False "Safe, Effective, Patient-Centered, and Effecient" are value standards that Medicare has developed to assess the Healthcare value proposition

False "Safe, Effective, Patient-Centered, and Effecient" are value standards that '''IOM''' has developed to assess the Healthcare value proposition

True or False The acronym EHR stands for Electronic Hospital Record

False EHR = Electronic Health Record

True or False The vermicelli diagram is used to depict workflow

False Its the spaghetti diagram

True or False Quality improvement projects should be scoped to a level that is SMART. SMART stands for Safe, Measurable, Achievable, Relevant, and Time-bound

False SMART = Specific Measurable Attainable Realistic Timely

Materials, Equipment, Environment, and Methods are all categories most often associated with which quality improvement tool a. FMEA b. Barriers-Benefit Matrix c. Fishbone diagram d. Control chart e. Pareto chard

Fishbone diagram

What is the sequence associated with the four stages of team development a. Forming, Storming, Performing, Norming b. Storming, Forming, Norming, Performing c. Norming, Forming, Storming, Performing d. Forming, Norming, Storming, Performing e. Forming, Storming, Norming, Performing

Forming, Storming, Norming, Performing

What does a Spaghetti Diagram assess a. Effectiveness of clinical documentation b. Body Mass Index c. Complex carbohydrate consumption d. Motion in workflow e. Accuracy of clinical documentation

Motion in workflow

Which tool in healthcare performance improvement uses ranking as a technique to prioritize ideas a. Fishbone diagrams b. Nominal Group Technique c. Brainstorming d. Multi-voting e. Benefit-Barriers matrix

Nominal Group Technique

A bar graph a. Spaghetti diagram b. FMEA c. Pareto chart d. Histogram e. Control Chart

Pareto chart

With which institute of Medicine value standard is the Consumer Assessment of Healthcare Performance Survey (CAHPS) most closely associated a. Efficiency b. Patient-centered c. Equitable d. Timely e. Safety

Patient-centered

Health informatic measures that are "Disease Specific", pertain to "compliance", and pertain to "satisfaction with care" are categorized beneath which measurement system type a. Structure b. Process c. Outcomes d. All of the above e. None of the above

Process

According to lecture discussions, what is the third component missing from the Venn diagram below describing the facets of Healthcare performance improvement (Compliance, Best Practices, _____) a. Patient Satisfaction b. Quality c. Financials d. Clinical Outcomes e. Statistics

Quality

What are the two components that define the healthcare value proposition a. Quality and Consistency b. Clinical Outcomes, Financial Solvency c. Quality, Cost d. Patient Satisfaction, Clinical Outcomes e. Financial Solvency, Cost

Quality, Cost

What is the general idea behind pay-for-performance (P4P) in healthcare a. Reimbursement for patient education b. Reimbursement based on lowest cost helthcare providers c. Reimbursement based on patient volume (census) d. Reimbursement for training of medical professionals e. Reimbursement based on clinical outcomes

Reimbursement based on clinical outcomes

What is the purpose of an Ishikawa (fishbone) diagram a. Risk assessment b. Root Cause Analysis c. Healthcare quality planning d. Assessing Benefits and Barriers e. Multi-voting

Root Cause Analysis

Which role is not necessarily part of a well-rounded team when selecting a team for quality improvement effort a. Content experts b. Process users c. Technical support staff d. Customers and suppliers of the process e. Senior leaders in the organization

Senior leaders in the organization

The processes we use in healthcare can be either a significant asses or liability. Process flow charts provide a basis for quality improvement in healthcare. What is another name for a Deployment Flowchard a. Bubble map b. Pareto chart c. Spaghetti diagram d. Swim Lane map e. None of the above

Swim Lane map

The 'risk priority number' is dependent upon severity of the effect of the failure mode, likelihood of occurrence of the failure mode's cause, and the failure mode's detectability as a result of the cause. How is the risk priority number determined a. S+O+D b. S−O−D c. S÷O÷D d. S×O×D e. (S×O)÷D

S×O×D

True or False Root Cause Analysis (RCA) is a 'post-hoc', backward looking, approach to evaluating a process in that it is deployed in response to a quality problem or error that has already occurred

True