BUS 271 Final
Pecia is a regional manager, and she's finishing a presentation in which she describes the benefits of in-store product demonstrations. Which of these would be a strong Call to Action to conclude her talk?
"As you can see from the data I presented and the examples I gave, in-store demos help people feel informed about products and therefore motivated to buy, which will really help your store's numbers. Please think about which employees you want to train on staging demos and when and where in your store to stage them. Reach out to me with any questions or suggestions, and remember to use the online demo discussion I've set up. This is going to be fun and profitable for all of us."
Naomi is about to give a presentation about mandatory layoffs for store staff. Which of these should be her opening sentence?
"As you know, our current state is that sales are down because of competition from big-box retailers and online sellers. This means that we're about to have a conversation that's going to be hard for all of us, but we'll get through it together if we follow the steps I'm about to lay out."
Which of the following entries is the most effectively worded for including on a résumé?
"I organized biannual volunteer projects with upwards of 100 volunteers per event."
Claire is creating her first presentation as a manager. Her boss warns her against making her presentation too "loud and busy." Claire's best response to her boss would be which of these?
"I promise not to go over the top, but research shows that giving people information in a few different ways throughout the presentation is the most effective way to make it memorable."
Which of the following statements is NOT an appropriate thing for the advocate of the people on the phone to say?
"I'll repeat what Greg just said for you because it's very important."
Lorna's boss is a bit of a technophobe, and he's afraid that adding an ad concept video from the company's YouTube channel to his presentation is going to be very technically difficult. Which of these should Lorna say to put his mind at rest?
"It's easy. Just click the Insert menu, click on the Video button, and then choose your video."
Which of the following is the best opening to a speech requesting funding for a new line of holiday-inspired fingernail polish colors?
"Luck consists largely of hanging on by your fingernails until things start to go your way," said Aaron Alston.
Which of these is an example of the What-Is/What-Could-Be model?
"We currently only allow the Merchandising and Display Supervisor to develop store displays, so if that person is feeling uninspired or bored, we end up with the same ideas repeatedly. If we allow sales staff to pitch display ideas, the Merch Supervisor will be able to cultivate and polish those ideas. We will end up with fresher displays, we will recognize undiscovered employee talent, and our Merch Supervisors will still be in charge of final outcomes.
A somewhat controversial platform feature that can potentially be used to promote a sale or event is:
"buy" buttons or links.
Mike and Nancy want to rearrange slides from an old presentation to create a new one for a staff meeting. Nancy is pretty much a Google Slides expert, so she knows the most efficient way to work. She switches the presentation to (BLANK) and then she and Mike (BLANK) to decide on the new order. Check Answer
1. grid view 2. drag the slides in the order they want them
To create a text box in Google Slides, simply click on the (BLANK) button. A (BLANK) will appear, and you can (BLANK) to get a box the right size.
1. text box button 2. crosshair symbol 3. click and drag
What type of internal company news would be appropriate to share on social media?
A change in company ownership
The screening team found 10 potential matches for the shipping manager, how might a phone interview help thin the list more?
A conversation can verify the claims made on the resume.
Sandra has noticed that the team she leads has become less productive lately. They've shown early signs of apathy and she's concerned this could lead to more problems with morale. What can Sandra do to respond to this situation:
Acknowledge the conflict and address it openly with the team.
Companies will often work to create a narrative or story about their brand. They do this in order to foster:
Affinity and authenticity
Which is the best benefit statement for a speech to the Cashiers Association meeting?
After eight years as a cashier, I'd like to offer some easy ways to keep your drawer in balance.
Which of the following strategies is best to use when responding with a short message to internal or external criticism?
Apologize and offer to make things right. OR Acknowledge what you have done, but don't deny it.
Communication breakdowns and misunderstandings based on religious/spiritual beliefs may happen in the workplace from time to time. A good practice for avoiding these situations would be to:
Approach colleagues with empathy, curiosity, and respect.
Laura has to give a presentation to senior nursing staff at a nursing home. The topic of the presentation is new patient-care products Laura's company is introducing. She has the opportunity to talk with the Executive Director of the nursing home before she starts her presentation. Which set of questions is the MOST useful in helping Laura to make good decisions about her presentation?
Are all of your senior nurses native English speakers? How comfortable would they be with an interactive presentation? Is there any terminology I should be aware of to avoid giving offense?
Simi needs to find software that will allow her team members to keep track of each other's progress, while working on projects. It should also allow her to coordinate the whole project and make sure everyone is on the same page. What tool would best suit Simi's needs:
Asana
Kyle's team met earlier today to make the final selection on who to hire. How should Kyle let the applicant know?
Ask the Human Relations department extend a formal offer.
Ryan is anxious about his first company speech. Which of the following will help him overcome this anxiety?
Asking a coworker to listen to a run-through of his speech and give constructive comments.
Which of the following is a disadvantage to using audio for business communication?
Audio-only calls allow people to multitask, which may make them lose focus.
Veronica has been told on a few occasions that her words and actions have made some of her co-workers uncomfortable. In order to avoid future microaggressions, what could Veronica do:
Avoid making comments on people's appearances unless it is asked for.
When working with a person with a disability, which of the following would be an inclusive way to improve communication:
Be patient, flexible, and supportive.
When a company has just hired a new CEO, why might the company choose to share this news on social media?
Because loyal customers may re-share the company news on their own social media.
Which of the following statements may lead to a poor hiring decision?
Bert is an excellent candidate. Did you notice his tie was about the same as mine?
Individual contributors receive which of the following advantages for improving their communication skills in the workplace:
Both the individual and the organization become more successful.
When scheduling a 30-minute meeting with a ten different people, which of the following is a BEST practice?
Break up large blocks of availability into 30-minute time slots so people can select all slots that work for them.
For Generation X, a common reference point for a communication device would be:
Cell phones.
Dev has a big problem. His team just spent months working long hours to launch their video game. Now, they've learned that their logo is deeply offensive in parts of South America. What can Dev's team do to fix this problem?
Conduct a formal investigation and assure nations no deliberate offense was intended.
Hiring seems so expensive to the company with placing and ad, screening applicants on paper, calling for phone interviews, and finally a face-to-face interview. Charlie was still uncertain who to hire. Now what?
Conduct a second narrowing interview
Chris is speaking to his team about his recent project success. Before he went, he reviewed the project's Lessons Learned files to ensure he had the details right. Which characteristic of public speaking was Chris focused on?
Confidence
Nan is a data scientist working at a large American company. She enjoys her job and gets along well with her colleagues. She also has a stutter, but as long as she speaks slowly, she can effectively communicate with all around her. What can Nan's colleagues do to improve communication with her, and avoid misunderstandings:
Confirm understanding by repeating back what she said.
As Carlos plans to speak to his department, he considers what each individual might need from his speech. What characteristic of public speaking is Carlos demonstrating?
Connect with your Audience
For her first departmental speech, Carly made sure her data was correct, her speech was free from grammatical errors, and she had practiced in front of a mirror several times. She put on her best suit, and was pretty sure she was ready to shine. What one thing has she forgotten?
Connect with your audience
Which skill is the supervising manager, Riley, demonstrating when asking the candidate about how the drive in was and if there were any problems finding the new office?
Connecting with the applicant
After the "Air-Allah" incident, which of the following actions did Nike take to increase their cultural awareness?
Consulted with Islamic organizations to ensure logo designs would be more appropriate in the future.
Companies that sell to an international audience have a large market but also have to be careful not to unexpectedly offend people. What could a company do to prevent intercultural communication problems?
Create a process to ensure cultural awareness.
One concern during collaborative writing projects is duplication of some content, while leaving out other important information. In the "divide and conquer" method, what can a team do to avoid these problems:
Create a strong outline for the whole document.
In terms of bridging the cross-generational gap, which of the following would be considered the best case scenario result:
Create opportunities and a culture for cross-generational sharing and mentoring.
Tamika's boss told her that putting the speech together about the new time card system would take three elements to get everyone convinced. What three things could he be referring to in terms of composing her speech?
Credibility, Logic, Emotion
The main purpose of communication for many socialized in a feminine community is to:
Cultivate relational connections with other people.
David joins a video conference on his computer. He can see and hear everyone else in the meeting, and the people in the meeting can hear him, but other participants in the meeting can't see him. Which of the following is likely the problem?
David does not have a webcam or his webcam is not working.
Amelia truly appreciated the paired speakers' sincerity as they moved around each other seemingly inspired by how their topic affected them as they spoke. When she later saw them use identical "choreography" for a completely different speech, how did she probably feel?
Deceived. Unlikely to trust the speakers because of their artificiality.
Mark's boss, Katrin, has asked him to set up a meeting so she can brief her team on a few changes in workflow. What should be Mark's first step?
Determine Katrin's availability for the meeting
Alyson is setting up a meeting with her fellow sales team members to share some techniques she's found particularly helpful. They all have busy schedules, so she's decided to create an online poll to find the best time. What should be Alyson's first step?
Determine her own availability for the meeting
Which opening would you use to open a speech to the homeowners of a mountain town about tree mitigation on their property?
Did you realize Colorado averages 2500 wildfires each year, according to the DNMS?
In terms of culture and communication problems, which of the following would be the most common cause of such problems?
Differences in nonverbal communication and business etiquette.
Lauren has been growing frustrated lately because she feels her manager is increasingly out of touch with the needs of her team. She recently received an email from her boss that outlined a new process for submitting vacation times. She deleted the email without reading it, assuming the idea was impractical. What is the source of this conflict:
Differences with management.
Which of the following guidelines should you use when writing an internal criticism of a colleague?
Direct your comments at the behavior and not the person. OR Keep the tone of your message neutral and objective.
In different cultures, appropriate ways to make eye contact can vary. What would be considered appropriate eye contact in an American workplace:
Direct your look to the top of the other person's nose, and occasionally glance around.
What is the main difference between discrimination and prejudice, keeping in mind that they sometimes overlap:
Discrimination is based in action, while prejudice refers to thoughts.
Which of the following questions are illegal in an interview?
Does your religion allow you to work on Friday nights?
Norm heard about another company being sued for discrimination. He plans to use structured questions to ensure there can be no confusion from anyone. Which is an example from the interview team?
Each member reading from a pre-selected list of questions.
Which would be your best opener for a speech to the salespeople of an insurance company looking to expand from the United States to Canada?
Emily Carr says, "It's wonderful to feel the grandness of Canada in the raw." Let's put that grandness to work for company growth.
When we talk about "community" as it relates to a brand, what do we mean?
Energetic interaction among people about your brand or organization.
"An hour and a half isn't much time for this topic. Do you suppose we could hold all questions until the final 15 minutes" is an example of what Q&A technique?
Establishing and communicating a time limit
Google Plus was Google's answer to which popular social media competitor?
Instagram and ________ have seamless integration, as the latter owns Instagram.
Ryan is developing a social media plan for his new company. What is a benefit of using Facebook as a hub for all social media activity?
Facebook integrates well with other social media platforms, especially YouTube and Instagram.
In school, at public speaking clubs, and sometimes at work, we are assigned a topic to speak to others on. Which of the following will be the hardest to overcome in engaging the audience?
Finding an angle on the topic that allows you to speak with real sincerity and commitment.
Elizabeth manages a group of millennials at an American technology company. As a traditionalist, what might she prioritize in a written report:
Formal language, following traditional grammatical rules.
Which of the following strategies is best to use when responding with a long message to internal or external criticism?
Get all of the details before responding. OR Respectfully disagree if the criticism is not accurate. OR Think about finding a compromise position that will alleviate future concerns.
Which of the following is a guideline for communicating effectively in business?
Get to the main idea as quickly as possible.
Charlie wants to use some creative ways of finding candidates for his Overnight Supervisor position. His best idea is to
Go to lunch with coworkers and see if they know anyone
Which social media platform was poorly trafficked, despite its unique Communities feature?
Google Plus
Freny's team tends to repeat mistakes from past projects, and also seems to forget past successes. What suggestion should Freny make to the team leader to break out of this pattern:
Have one member track outcomes of meetings and projects.
Julia is working on an Instagram post that will highlight a particular dog food her company sells. Which is a key consideration for her to keep in mind?
How easy it is for a customer to interact with the post.
Helena works as a hiring manager at a grocery store chain. She receives hundreds of resumes each week for a variety of positions. While she reviews resumes she always takes note of an applicant's work experience, job related skills and education sections. What do these sections demonstrate?
If an applicant will be a good fit for the company.
What is the difference between a panel interview and a group interview?
In a panel interview, several interviewers meet with one interviewee. In a group interview, one interviewer presents to several interviewees.
Hirra leads a team of male software developers that always gets excellent feedback on the quality of their work. However, she also gets feedback that her team would benefit by being more diverse. What competitive advantage could diversity bring to Hirra's team?
Increased awareness to identify opportunities and avoid blind spots.
Intergenerational learning is a strategy that helps bridge across generations. What are some of the business benefits of this strategy:
Increased efficiency, productivity, and competitive positioning.
Which platform was most influenced by people's ownership of camera phones?
Many people try and avoid conflicts in interpersonal communication. But, conflict on a team can also be helpful at times. How can conflict help make a team more productive:
It can help reduce groupthink and apathy.
Even when it is unintentional, what is the impact of bias in the workplace, when not called out:
It can slow down the development of an inclusive culture.
A job advertisement says, "We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story." How does this help the company find good candidates?
It helps candidates determine fit.
The results from job analysis are put into which two important documents?
Job advertisement and job specification
With crews working shifts that span 24 hours a day, what is the most important thing for Satya to keep in mind as she prepares her live talk that will be replayed to employees on other shifts?
Keep it to 20 minutes or less
What is NOT a benefit of using LinkedIn?
Keeps individuals up to date on the latest trends in business
Over the years, Kevin has received many awards for leadership at his company. Many of his team members, men and women, have gone on to achieve great success in their fields, and they credit Kevin for much of their growth. At the same time, people of color on Kevin's team have overwhelmingly been passed over for advancement, even when they are more qualified than other team members. What is a common reason for this situation?
Kevin has an unconscious bias.
Zoya is fearful of her first speech as a new manager to her employee group, but she has three months before her promotion is announced. What could she do to be less fearful?
Learn more about public speaking by joining a speaking group outside the company.
What is a way to tailor your resume for a specific job opening?
Look for the keywords in the job posting and change the language of your resume to match it.
Brent and his team are collaborating on a written project. They require a collaborative tool that will allow them to highlight the changes each user makes, while also noting who made the change. Since these writing projects often produce many edits, they also want to be able to see the original document next to the edited document, to get some perspective on the changes. What tool would best suit Brent's team's needs:
MS Word
Which of the following is the best strategy to try if there is an echo on the call?
Make sure neither participant is using speakers.
Which of the following statements might indicate perceptual bias in the interviewer's evaluation of a candidate?
Max looks like a good hire; he graduated from the same college I did
Shelby knows that it is a company requirement that all new employees formally accept the job offer. Shelby is eager to get this position filled so vacation rotations can start. Won't the employee showing up on Monday be sufficient?
No, Shelby should include a self-addressed stamped envelope.
Armando saw that the First Line Supervisor job required five years construction experience and a two year Associate's degree. Armando worked construction for seven years and has been a supervisor backup for three years. He graduated high school with a 2.7. Should he apply?
No, he does not meet the minimum qualifications set the the hiring manager.
JT let classmates in his group projects deliver the presentation component. After college, he looked forward to full-time employment and never having to make a speech again. Will he be safe from speeches in his career?
No, impromptu speeches are a common occurrence.
A furniture factory requires its workers to do physically-demanding work. The company is in the process of hiring a new employee to join this assembly line. Given the current work environment does it make sense to use a personality test as part of the hiring process?
No, the primary KSAs of this position are not related to personality.
Daryl is excited to see an email confirmation of a formal job offer to Desks Inc. The salary is slightly higher than expected. Should Daryl formally accept?
No. It sounds like the company's offer is not complete. Benefits and job duties are not addressed.
Which of the following is the best summary of how a scheduling tool such as Doodle or Calendly works?
Participants answer a poll with what time is most convenient for them. The organizer receives a message with an average of participants' answers and can then schedule a meeting.
Which of the following is the best reason to use audio calls rather than emails?
Participants can communicate at the same time instead of waiting for a response
Which of the following is an advantage to using audio for business communication?
Participants who are not technologically savvy can still usually operate a phone.
Cultivating "generational intelligence" is an essential aspect of bridging intergenerational teams at work. As a manager of team with four generations, this is very important to Chloe. Which of the following choices would best cultivate "generational intelligence" on Chloe's team.
Partner older and younger members to share experience and new ideas.
Laila is training new call center associates and wants to ensure they understand the required opening and closing call sequences. What is a good technique for her class of 20 new associates.?
Partnered role play time with employees.
Angela enjoys working in a highly diverse company. She feels she's grown and been exposed to different cultures and perspectives, and she is very grateful for that. From time to time, Angela overhears some of her co-workers' conversations and corrects their English when she feels it's not correct. She doesn't understand why her co-workers find these corrections annoying. She believes that she is helping them fit in. What could be at the root of this communication problem?
Perceived racial differences.
For people who work in diverse organizations, which of the following would be the biggest challenge to working well together?
Perceived threats to the established order.
The interviewing team had a list and rating of knowledge, skills, and abilities to use in review of the 40 job applicants. When this process cut the list to ten, what could be done to make the final selection?
Phone interview
Which skill is the supervising manager, Dan, demonstrating when asking HR for the three applicant's resumes, cover letters, and phone interview results?
Planning and preparation
Stefania has a perfectly researched and written speech. While she might find it a bit intimidating to address so many people, she's sure it won't be that hard to read her carefully-crafted speech because the words are interesting. What is Stefania overlooking?
Practicing vocal variety
Barack Obama was a junior senator from Illinois with little national name recognition when he addressed the Democratic National Convention in 2004. This is an example of what?
Public speaking building a brand.
To avoid fear of public speaking, we should realize that________ .
Public speaking is merely an extension of speaking skills we already have.
To create a list of questions for a structured interview, where would the interviewer start to find ideas?
Reviewing the requirements of the position.
Elaine Chao, the CEO of her company, is attending a company dinner to celebrate the company's 25th anniversary. She, and many other long-time employees, are in their seventies. You are at the table when Elaine arrives, and you are hosting the event. What would be an appropriate way for you to greet her:
Rise and introduce the CEO to the others at the table.
Sandra and Raj have worked together for five years. In Sandra's mind, their working relationship has been professional. She was brought up to treat people equally and tries to live that way every day. One day, Raj told her that he'd felt uncomfortable with some jokes she'd made in the last few years. He believed her actions were unintentional, but it had bothered him for some time. He'd been afraid to tell her this for fear of damaging their working relationship. Sandra insisted that Raj was mistaken and that any slights towards him were coming from his imagination. Which of the following choices would best describe what is happening in this situation.
Sandra is demonstrating unconscious bias.
While browsing a job posting website you see a retail management position for a clothing store that catches your eye. So far you only have management experience in a food retail setting, but you think you can make the change. How should you tweak your resume?
Select work experience that showcases your transferable skills.
While looking at your work email you see there is a new location opening in the fall. The company will be creating several managerial positions and included a job description in the email. How would you tailor your resume for this job posting?
Select work experience to emphasize that you have similar work experience from previous jobs.
Caleb wanted the employees to increase their donations to the company foundation. As he gave the annual report on foundation expenditures and benefits, he added uplifting background music in various places. What techniques of maintaining an audience's interest is Caleb using?
Senses
Which platform uses auto-deleting messages, likely in response to data concerns on Facebook?
Snapchat
Some brands find that using social media is a good way to cultivate a sense of community. One of the reasons for this is that:
Social media is an inexpensive way to accomplish this goal
One way to create interest and excitement around a sale is to highlight the reason for the sale (e.g. "Labor Day Sale"). What is another way?
Spotlighting the size of the sale.
Jerritt called before his interview to verify the location of the wheelchair ramp, which job below could Jerrit be rejected for due to his wheelchair?
Stocking clerk
Companies that create affinity by being "story-doing" companies as opposed to "story-telling" companies are good at:
Taking actions that are aligned to the story they have created.
In terms of business communication, which of the following best describes the contribution of teams in the workplace:
Teams accomplish more than individuals.
Which of the following is the best example of an advantage to working with teams?
Teams contribute to employee satisfaction and retention.
Integrating both external and internal customers into an audience interested in the company is described by what model?
The Integrated Customer Service Model
Liz is preparing for an important meeting with a potential client on the other side of the country. Usually, she uses her company's VOIP system to make calls. However, several of Liz's coworkers are already on VOIP calls, and Liz notices that when she tries to check her email, the page loads very slowly. Which of the following best addresses what problem Liz has and how can she fix it?
The company does not have enough bandwidth to support multiple VOIP calls. Liz can make the call using her cell phone.
Rather than assign the speech to the Laboratory expert in Asynchronous Transfer Mode (ATM), the company chose to use a communications professional to introduce the new technology to junior engineers. Why?
The expert might speak in overly complicated jargon for these junior employees.
Donna entered the interview and was surprised to see six interviewers sitting around a table. What might she expect to happen next?
The group to rotate reading pre-determined questions
Trudy could pay $15 to view recertification training online or $100 to attend the in-person training. Why might she prefer to pay more?
The live speaker will offer greater engagement in the topic.
Which of the following best describes what happens in the content, conversation, business step of a phone call?
The main purpose of the phone call is discussed.
Which of the following is the best strategy to try if one person on a call cannot hear the other?
The person who isn't being heard should turn up his or her microphone.
Violet creates a poll to determine what agenda issues should be covered at a big meeting next week. Violet wants to be thorough, so the poll contains 20 questions on each of the 30 possible agenda items to make sure that participants can express themselves perfectly. Which of the following BEST describes the problem with this poll?
The poll contains more questions than is needed to obtain the information.
Facebook has several advantages and disadvantages. Its number one advantage is ________.
The sheer size and diversity of its membership
In the last few decades, the need for effective communication on teams at work has increased. What is one of the main reasons for this:
There has been an increase in organizations becoming more virtual.
One of the problems of stereotypes, according to Chimamanda Adichie, is:
They are incomplete generalizations of people.
People with disabilities often deal with a lack of understanding--or even discrimination. What is one of the main reasons for this?
They lack exposure in society and the media.
Asynchronous communication tools have many advantages, including low cost and ease of use. What is one of the drawbacks of asynchronous communication tools:
They lack the ability to give immediate feedback to other members.
How does a potential employer use your resume?
They use the resume to match your experiences and skills with what is needed for the job.
Which is the best title for a speech to the Cashiers Association meeting?
Three Steps to Cashier Accuracy
Connie paid $25 to attend a speech about retirement planning. Which of the following summaries of the speech would leave Connie most satisfied?
Three investment steps to take before retiring
Halima is trying to increase the use of social media by her company. What is the most important reason for her to do so?
To bring products and services to market; that is, increase awareness.
Karen wants to manage the flow of questions and comments in a large group websharing call. What is her best option?
To use the chat feature to allow people to ask questions so she can focus on presenting and answer questions once she's finished.
Which situation would lead Marilyn to avoid using a panel hiring process again?
Tom was somewhat hostile to those who might know the inventory software better than he did
Which platform is the best choice if you want to quickly and concisely reach an audience?
In hiring a new district manager for the new concept shipping department in the grocery store, which type of interview questions may be the best to use?
Unstructured questions to find those with ideas for an undefined position.
Tanya feels overwhelmed by all the updates and emails she receives every day from people in her company. What would be a more structured way for her company to share information:
Use a newsletter.
Katie is nervous about her upcoming job opportunities and wants to make sure that her résumé is perfect. What is the best advice for her?
Use action verbs and phrases.
Which of the following guidelines should you use when writing a critical message to an external company?
Use direct writing structure in most cases.
Mina has been asked to speak at the Business and Professional Women's club meeting. She is both honored and worried. What should be her key priority as she prepares?
Use the five-step process related to topic, benefit, positions, title and content.
Instagram's top users tend to be:
Users interested in creating a personal brand.
Ned often needs to call people in other countries. Which of the following is the best method for him to use?
VOIP system
Which of the following is the best reason to use video calls rather than audio calls?
Video calls allow participants to more easily read facial expressions.
Which of the following closers best follows the guidelines for writing to an existing customer?
We look forward to working together in the future.
Most of us are comfortable speaking in front of six to ten family members at dinner. Why does the label of "speech" make us so fearful in front of six to ten coworkers?
We're afraid we don't know enough or will get asked a question we can't answer.
Maria is looking for software to be able to communicate with her remote team. She needs the ability to chat, get instant feedback, and also have time flexibility with responses. What communication tool would best suit Maria's needs:
Webex
When spotlighting a product using social media, one key question to keep in mind is how easy it is to interact with the post or message. Another is:
Whether or not the post or message is authentic.
The hiring committee wants to be sure the new employee will be happy with the late afternoon shift and one Friday a month. What question can they ask that will get the most truthful, candid response?
Which of our shift do you prefer to work?
Men and women sometimes have different styles and priorities in how and why they communicate. A general way to describe these differences is:
Women create rapport, while men report.
Which would be the BEST first step when developing a job advertisement?
Write with a specific person in mind
If a company has a robust job analysis, is there any risk an employment law might be violated?
Yes, implicit bias may exist.
Are internal jobs advertised differently from external jobs?
Yes, internal candidates may have different notice and different application process.
Monster was an excellent web site for job applicants until so many people found out about it. Now there are hundreds of applicants for any position. Should Hazel suggest her company pay for the keyword screening software?
Yes, it will scan Resumes for words that match the ad which cuts down the number for personal review.
The resume was excellent and the interview was outstanding. This person certainly feels like an excellent "fit" for this company. Should Casey spend the time trying to track down all three references?
Yes, the paperwork and interview are very limited times to get to know someone. It is possible to be misled.
Phone interviews are frequently conducted by the HR department rather than the hiring manager. Are phone interviews good tools for this?
Yes, this is just one early elimination process.
In which of the following scenarios is it NOT a good idea to mute yourself on a call?
You are multitasking and don't want others on the call to hear what you are doing.
Which of the following is an example of active voice?
You need to cease immediately.
Most social media platforms place heavy emphasis and development on their messaging tools. Which platform does not emphasize these features?
YouTube
Samira is hosting a day-long seminar for store managers from all over her region on the topic of Bringing Technology to the Sales Floor. As she's thinking about what would help to advance the seminar objectives and engage the audience with the seminar theme, she comes up with three possibilities. Which of these would be the strongest?
a combination pen and tablet stylus
Which of the following topics is the most suitable for a long team-building message?
a list of improvements needed
A web sharing conference is best suited for which of the following scenarios?
a marketing executive showing people in remote locations a new ad campaign video OR a presentation to remote colleagues
A video call is best suited for which of the following scenarios?
a meeting between five people where a sensitive subject is being discussed
Nancy is wants to ensure that there is a broad evaluation of candidates interviewing for her store. Which of the following is the BEST type of interview to conduct?
a panel interview
Carmelo is in charge of planning a big conference his company is hosting. He wants to determine where to hold the conference so that the most people can attend. Which of the following is the best way to ask participants which location is best for them?
a polling tool
Which best describes a résumé?
a professional autobiography in outline form that shows your education, work experience, job-related skills, accomplishments, and more
Which of the following best defines a cover letter?
a professional letter you write to introduce yourself and tell a prospective employer why you qualify for a position
Which of the following situations is best suited for using the chat feature?
a remote presentation to thirty people
You need to schedule a meeting with eleven people in four time zones. Which of the following is the easiest way to do that?
a scheduling tool
Which of the following is the easiest way to schedule several one-one-one meetings?
a scheduling tools such as Doodle and Calendly
Which of the following topics is best suited for a short team-building message?
a status update
Which of the following is the best example of a short informative message?
a tweet
Twelve candidates appear to good matches for a call center job where outbound calls are placed from the computer and a computer script is followed when someone answers. Once they answer the phone, they have to do some data entry about the client. According to their resumes, all the candidates are qualified. What else could be used to find the best candidate of the twelve applicants?
a typing test since this job involves computer work.
Which of the following are transferable skills?
accepting constructive criticism OR problem-solving and adaptability OR customer service skills
Which of the following best describes what is meant by using acceptance to deal with negative emotions?
acknowledging your negative emotions
Which of the following is the best strategy to make sure people who are participating remotely in a video call are included in the meeting?
aim the camera at the person who is speaking
Which of the following is a professional accomplishment that could go on a résumé?
an award earned in your field
Which of the following is the best platform for long team-building messages?
an email
Which of the following is the most formal way to send a short informative message?
an email
Nazneen prefers a less structured, more ambiguous work structure. She is detail-oriented and can come up with innovative ideas, as long as she has enough time and information to analyze a problem. What most likely is Nazneen's decision-making style:
analytical
If only a few people are calling in remotely, which of the following is the best strategy to make sure those people participate in the video call?
appoint an advocate who makes sure the remote people are heard
Which of the following is the best strategy to use when participating in a group video call with a particularly large group?
ask participants to raise their hands or otherwise indicate they would like to speak
One of the key considerations when using social media to cultivate a sense of community is that your communications be:
authentic
In years past, advertisers used to argue that an advertising campaign should create almost a fictional and "perfect" notion of a brand. For today's consumers, ________ is more important.
authenticity
Which of the following best describes the meaning of constructive criticism?
avoiding personal attacks or blame
"Why should we hire you?" "What are your strengths and weaknesses?" "What attracted you to this company?" These are all examples of
basic interview questions.
Which of the following are "soft skills"?
being a good listener, demonstrating common sense, having the ability to work under pressure
Which of the following best describes the meaning of being professional at work?
being competent, respectful, and accountable
Prejudice often refers to:
biased thinking
Which of the following is the best example of a long informative message?
blog post
On Pinterest, users can create and share ________ where they have saved (or "pinned") items.
boards
When writing an external critical message to an existing customer, which of the following is the best order for the parts of a negative letter?
buffer, reasons, criticism
Which of the following is the best platform for short team-building messages?
chats
Violet is new to PowerPoint, and she's a little afraid of the symbols in the second-row menu, so she prefers to use dropdown menus that have verbal descriptions of the commands. To insert a text box in a way that's comfortable for her, she should ________.
choose Text Box from the Insert dropdown menu
Which of these is NOT a way to delete a slide in Google Slides?
click Ctrl+A and then hit the Backspace key
Kyra is creating a sales presentation about holiday furniture sales in Google Slides. Since she'll be delivering the presentation in May, she wants to make a little visual joke about the fact that it's barely even warm outside and she's talking about chestnuts roasting on an open fire. What's the MOST efficient series of steps for her to follow?
click on the Image button in the toolbar, choose "search the web," type "Christmas in summer" in the search bar, choose an image, click Insert
An alternate way to add a picture WITHOUT using the Image button on the toolbar is which of these?
click on the Insert dropdown menu and choose Image
Tonya's presentation has a slide that includes a large section of an Excel spreadsheet. To keep her on track while she's delivering the slides, she wants to add some bullet points to sum up the spreadsheet. How
click on the Insert menu and then choose Text Box
A manager from another store uploaded to OneDrive a picture of a really cool display for Angela to use in her presentation to her regional manager. What are the steps for Angela to get the photo into her presentation quickly and easily?
click on the Insert menu; choose Online Pictures; choose OneDrive from the pulldown menu; click on the folder the photo is in; click on the photo
To see the themes available in Google Slides, you need to ________.
click on the Slide dropdown menu and then choose Change Theme
Kasey and Samuel are working together on a project. Kasey created a cool collage by arranging several staff photos and turning them into a single image by using the Group command. Samuel wants to use just one of those photos for a slide he's working on. What should he do?
click on the grouped image, click the Arrange pulldown menu, and click Ungroup. If he's being thoughtful, he should remember to regroup the image as it was once he has the photo he needs
Which of the following is NOT a way to add a new blank slide? (GOOGLE SLIDES)
click the File menu and then click New
Maddie and Mary have been working on their presentation for a while when they decide to change slide themes. They will need to resize a few text boxes to accommodate the theme graphics. How should they do that?
click within the text boxes and then drag the anchor squares until they have the size and shape they want
Which of the following will be most beneficial to help you grow your professional network?
connect with your parents' friends as network contacts
Kris is taking a final look at her company's plan for a social media campaign about a new product launch. They have planned a series of posts to create a countdown, and they've created a consistent style for posts across platforms. What is the BEST thing for Kris to add to the plan?
create a hashtag for the launch event
Which of the following can career quizzes help you do?
create a list of your skills and match your skills to job types that use those skills
Daichi likes working with people in different areas of his company. He believes that the diversity of experience can help give different perspectives to solve problems. He also prefers to work on teams that stay together for a long time. What type of team would best suit Daichi:
cross-functional team
Which of the following strategies is the best way to discourage people from monologuing and taking up too much meeting time?
do a regular time check
Luca is preparing a presentation on employment trends at his company over the last five years. He is struggling to find a clear and memorable way to show that seasonal temp workers have gotten steadily older and more experienced in that time period, which has had both positive and negative outcomes for the company. What's the best way for him to figure this out?
do some Googling to find infographics that represent age and choose one that will adapt well to his data in terms of both meaning and tone.
Chaz created a presentation about new packaging designs before she got the final art of the packages themselves. She chose a mostly yellow theme for her presentation because it looked fresh and springy. Now that the final art has arrived, it looks really flat and faded against the yellow background. Chaz is in a bit of a panic. How would you advise her to proceed?
don't panic! Your theme probably comes in a few other colors, and one of them is bound to look good with the packaging. If not, you can just delete the theme and have a plain presentation that highlights the packaging
Riley's supervisor has decided he wants the recommendations to come last in Riley's presentation instead of at the beginning, so Riley now has to move some slides around. Which of these methods should he use?
drag and drop the recommendation slides to the end of the presentation
Maya's team needs to find a collaborative tool. Each member of the team is creating and editing their own document, without collaboration from other members. When each member finishes their document, they need a tool that will allow them to share their documents to be viewed by other members. Editing and commenting is not necessary, but lots of storage space is. What collaborative tool would best suit Maya's team's needs:
dropbox
What is a benefit of YouTube as a social media platform?
ease integration with other platforms
Rapheal is hosting a video chat meeting. Shortly before the meeting begins, he learns that one of the attendees needs to leave work to pick up a sick child from school and will miss the meeting. Which of the following features of multifeature online platforms could best help solve this problem?
easy recording of all meetings
Which of the following is the best strategy to try if there is static on a call?
end the call and call back
In which of the following steps does the caller explain the timing of the call and the topics to be covered?
establishing expectations
Nestor's English is very good, but it's not his first language. He's working on a presentation to introduce a new executive fashion line for spring. He wants to talk about the uniqueness of some of the pieces in the line, so he uses an app to find synonyms for "unusual." The app gives him "memorable," "conspicuous," and "exceptional." Which word has the best connotation for his target audience?
exceptional
There are laws and regulations currently in place to create equality in the workplace. These laws mainly protect employees from:
extreme forms of bias
Which of the following is an effective way to acquire skills?
find a project and get involved
Which of these can you do in the Arrange menu in PowerPoint?
flip an object horizontally or vertically
Which of the following should a cover letter accomplish?
get the reader's attention, reflect genuine interest in the position, and explain why you are the best person for the position
Christopher is creating a training presentation on the history of fashion for new manager candidates. Because his presentation is going to be very public, he must make sure he uses only images that fall within the Creative Commons license restriction. He really wants an elegant line drawing—something that looks like vintage Chanel—for his agenda slide. What should he do?
go to the Bing image search, choose "line drawing" in the Type menu, "Creative Commons" in the License menu, and then type "Chanel" in the search bar.
Your first step in creating a new PowerPoint presentation is which of these?
go to the presentation gallery to choose a template
Understanding group dynamics is essential for large organizations to communicate well with employees. What is key to cultivating good group dynamics:
good relationships
Which of the following are the basic stages of a telephone conversation?
greetings, establishing expectations, content, next steps, closing
Cammie usually goes along with whatever her teammates decide on in meetings. She prefers to avoid conflicts. Which of the following best describes this team problem:
groupthink
Which of the following is a disadvantage to web sharing?
hand gestures are not visible
What is Twitter's largest contribution to the social media world and technology?
hashtagging (tagging your posts by topic)
Hassan and Marla are working on a presentation together about the relationship between merchandising displays in their bookstore chain and sales. Hassan is a sales-data cruncher who needs their audience to understand the correlation between merchandising, work-hours spent and sales. Marla is a merchandising specialist who's all about design and appearance. In constructing their presentation, what's the best way for them to collaborate`?
have Marla add some design to the data slides to make them easier to follow while both Hassan and Marla check the slides about merchandising to make sure they align with the data factually and thematically
Shay is leading a video conference to share a demo of her company's new mousetrap with interested clients. Which of the following factors is most important for her to consider when choosing which video conferencing tool to use?
having a high resolution image
Karen's team used to have trouble working together. To remedy this, they focused on improving their relationships, which led to members being assigned specific roles. Which pitfalls should Karen's team be aware of that may get in the way of her team's new effectiveness:
hindrances to team dynamics
Peter often needs to conduct phone meetings with ten other people at once. Which of the following is NOT a good method for Peter to use?
his iPhone
Which of the following factors is most important to consider when composing a long team-building message?
how can team members respond
Which of the following is NOT a factor you should consider when it comes to the audience of a video presentation or conference?
how fancy or trendy the technology is
Which traits are typical of the exploring stage of career development?
identifying your interests and aptitudes and trying out jobs
Which of the following is a best practice for naming a meeting?
include a specific topic
Cleo has found a short video on YouTube that really captures the mood and energy she wants her staff to strive for during the upcoming back-to-school rush. She should ________.
include the video because it's relevant and will add interest and engage her staff
Twitter is one of the top social media platforms in the world. In the US in recent years, its use has ________.
increased for business purposes.
Rick is scheduling a meeting to discuss marketing strategies for next quarter. He invites the marketing team and a few members from the sales team in case any salespeople want a preview of next quarter's strategy. Which of the following best practices did Rick fail to consider?
indicating whether participants are invited or required to attend
Desmond is creating a funny presentation to surprise his staff with at their post-holiday party. He wants to make a slide of a store receipt with a small picture of himself peeking around the edge of it. He should ________.
insert both images on a slide and then use the Send Backward function to arrange the picture of himself behind the receipt
Tom's toy company is introducing five new dolls in their SuperTeens line. He wants to present them all on one slide before he goes into detail about each one. In order to space them evenly on the slide, he should ________.
insert the five photos on the slide, select all five, then choose the Arrange pulldown menu and select Distribute
Which of these approaches is NOT a good way to add a new slide or a duplicate slide to your presentation?
inserting a slide from a different presentation
In the workplace, the concept of "professional language":
is subjective and based on several different factors.
Which of the following is an advantage of a short informative message?
it allows for a quick response
DeRay is about to work on a slide that will have a bar graph as its contents, so he chooses a Title Only slide from the New Slide menu. He has completed his bar graph, and now he's ready to give the slide a title. He needs to ________.
just start typing in the title box
The purpose of the 10/20/30 rule is to do which of these?
keep slides cleanly designed and easy to follow for both the presenter and the audience
Shanika has been assigned her first-ever presentation since being promoted to the corporate office. She's really nervous about it, especially since her boss keeps tossing around the phrase "death by PowerPoint." Once Shanika figures out what this means, she should be able to avoid it by focusing on which of these things?
keeping her slides clean, easily deliverable, and audience-focused
Which of the following devices is best for making a video call?
laptop
Colleen spends a lot of time teaching new hires how to work the company's calendar system, email software, and video conferencing tool. Which of the following features of multifeature online platforms could best help solve this problem?
learning only one piece of software or set of commands
Nyssa has been working as a freelance graphic designer for 15 years. She has accumulated a stable base of regular clients, and she enjoys the work she does for them. However, lately she hasn't been feeling as inspired about her work as she did when she first started. Which stage of career development is Nyssa currently in?
maintaining
Lashonda is working on her first presentation in her new job as sales analyst. She wants to show that she knows her stuff, but she also wants to make her mark and stand out from the crowd. What should she do?
make sure her information is presented in a way that's useful to her audience; this includes slide design that helps with the flow but isn't distracting from her main purpose
If a person can't hear you while you're in a video call, which of the following strategies is most likely to fix the problem?
make sure that your microphone is on
Three designers working in different locations recently updated the company website. They want to hold a meeting to show the changes each of them made to the managers of several different departments in the company. Which of the following is the best tool to use in this situation?
multi-feature online communication platform
Which of the following is NOT a good strategy when dealing with a hybrid meeting?
mute the phone if anyone interrupts someone else
Jill scheduled a very important meeting with her local team to determine how the budget for next quarter will be spent. She scheduled the meeting at 4:00pm on a Friday. Which of the following obstacles might Jill encounter in this meeting?
participants might be distracted and not focused on the important topic
Which of the following is an advantage of long informative messages?
people can share a lot of information
Which of the following is the best strategy to make sure people who are calling in remotely participate in the meeting?
periodically ask if they have questions or anything to add
Which of the following is an ineffective strategy for a phone or web conference interview?
playing a game on your phone or computer during the interview
Which of the following is NOT a strategy for showing a presentation by sharing your screen?
point at important parts of the presentation
Which of the following is NOT something you should do to prepare for an interview?
prepare a speech about what your last position was like
Which of the following is an advantage to web sharing?
presenters can share diagrams or videos easily
While you can network anywhere, which of the following are the best places for professional networking?
professional conferences, fundraising events, LinkedIn
Which of the following is a quality of indirect criticism?
putting a buffer before the criticism
Which of the following is a quality of direct criticism?
putting the criticism before the reasons
The financial performance of a company in the US would be stronger with which type of diversity?
racial and ethnic diversity
Which of the following should you AVOID in your cover letter?
reasons why you left your last position
Which of the following is a benefit of aiming the camera so that it has a view of everyone in the room?
remote participants get a better feel for the energy of the room
Which of the following is the first step to preparing for an interview?
reread the job posting or description
Which of the following should you bring with you to a job interview?
résumé, cover letter, list of references
Preet needs to find a really high-quality picture of a Mike's Merch store in her area, Clover, Indiana. A Google image search on the store location yields a lot of amateur cell-phone photos. Rather than scrolling through endless bad pictures, what should she do?
search on "mike's merch clover indiana stock photo" and scroll through the high quality photos
Sophia is going to speak to her coworkers in a video call about special effects her team is working on for an upcoming blockbuster movie. If any details about the movie leak, Sophia and her whole team will be in huge trouble. Which of the following factors are most important for Sophia to consider when choosing a video conferencing app?
security
Some teams are thought of as smaller companies within the larger company. What is this type of team called:
self-managed team
Which of the following is the best strategy to make sure remote people in a screen sharing call participate in the meeting?
set up an IM chat for them to ask questions
On Friday, Eva schedules a meeting for the next Monday morning. On Monday morning, many participants are late or do not show up at all. Which of the following best practices did Eva fail to consider?
setting appropriate calendar reminders
Which of the following is the best description of an informative message in the workplace?
sharing meaningful information with others in an unbiased and professional manner
After a scare when she had to leave her desk suddenly before she could save her presentation, Petra now names and saves her Google Slides files as soon as she gets started. Her steps to doing so are ________.
she clicks on Untitled Presentation in the top left corner and then types in the title she wants
Which of the following should you try to avoid in a hybrid web sharing call?
side conversations that exclude remote members
Which of the following strategies will best help people have energy on the call?
sit up straight or walk around
Some potential customers might view a mass message release as ________?
spam
Which of the following is NOT a good strategy for a screen sharing meeting?
speaking quickly and without pause so you don't lose the attention of participants
Which of the following best describes what effective criticism should be?
specific, objective, and constructive
Which of the following best describes what is meant by using articulation to deal with negative emotions?
talking with the source of the issue
Lucy is the CFO of her company. She's known to overbook her time and is often late for meetings. Right now, she is thirty minutes late for a meeting with one of her junior colleagues. How could the junior colleague appropriately handle this situation:
text lucy to reschedule
Sana is preparing a presentation on customer service. She thinks it will be easier to understand her presentation if she has the customer dialogue in one font and the salesperson response in a different font. In order to achieve this, she should look for a theme ________.
that she likes; she can change the fonts within the theme to whatever meets her needs
YouTube's strength is storing and displaying video content. It is arguably however not ________.
the best place to generate a discussion around content.
Trudy needs to hire another Second Shift Supervisor. Where might she place an ad?
the local newspaper
Haya scheduled an hour-long meeting at 2:00 p.m. because it was the only time all participants could attend. Many of the participants must attend another meeting at 3:00 p.m. A lot of the participants will be using the video conferencing tool for the first time, and Haya is excited to show off the technology. Which of the following obstacles is most likely to be encountered in this meeting?
the meeting might be rushed or run out of time due to technical difficulties
After you've chosen a search term to find a YouTube video, several options appear in a pop-up window. Hovering your cursor over one of the video thumbnails will tell you what?
the name of the video
Kevin and Gosia are collaborating on a presentation to regional managers about ensuring effective communication at all levels, especially with regard to part-time store employees. They are pretty sure their recommendations will be met with enthusiasm, but they also need to establish their credibility since they're speaking to upper management. Which of these should they focus on?
the objective of their presentation and the regional managers' desire to have their stores run smoothly
Networking is best defined as which of the following?
the process by which people build relationships with one another for the purpose of helping one another achieve professional goals
A typical description of ethnicity would be:
the shared culture of a group.
There are three different ways to delete a slide from the ________.
thumbnail pane
Which of the following factors is most important for you to consider when scheduling remote meetings?
time of day the meeting takes place for all participants
Which of the following is the best technique to win a face-to-face interview from a screening interview?
try to stand out from the competition
Some people are treated unfairly in diverse workplaces from time to time because of:
unconscious bias
The majority of Snapchat users are ________.
under the age of 35
Which of the following is the best strategy to use when participating in a group video call?
upload a photo of yourself if you don't have the bandwidth to show video OR wait until you're sure the person speaking is finished before you start to speak
You want to collaborate with remote coworkers on a document. Which of the following is the best way to do that?
use a platform that allows participants to mark up a shared file
Your boss is currently on a business trip but wants you to explain some of the data on a PowerPoint presentation you created. Which of the following is the best technique to show your boss the presentation?
use a screen sharing service to show the presentation while you discuss it
As part of a presentation you are delivering via video conference, you want to show a slide deck you made in PowerPoint. Which of the following is the best way to make sure all participants can see the slides?
use screen sharing
Which of the following are examples of "hard skills"?
using Adobe Photoshop, operating a buzzsaw, speaking Mandarin Chinese
While LinkedIn is very helpful in finding new opportunities, it is sometimes criticized for ________.
vacant or empty exchanges.
On Alma's team, people meet online from different time zones and countries. She makes a point of dressing professionally for meetings, even though some of her teammates consider this unnecessary. Regardless of the dress code, this team is as accountable for results as any other team. What type of team is Alma most likely on:
virtual team
Ray works as an accountant for a non-profit organization. Ray got his current position after volunteering at a few of the non-profit's events and becoming friends with some of its employees. Which method did Ray use to develop his professional network?
volunteering
Henry believes that everyone should have a voice in the decision making process. And whatever the majority decides, he is willing to accept it, even if he disagrees with the choice. What decision making process does Henry prefer:
voting
The majority of Pinterest users are ________.
women
Which of the following are skills that employers in a wide range of fields are looking for?
writing and speaking clearly
Which of these is NOT an advantage of using PowerPoint online?
you can automatically share the file with a colleague
Which is true of adding a video to a Google Slides presentation?
you can either find the video using search terms OR paste in the URL if you have it
WIIFM, or "what's in it for me?" may seem like a selfish question, but when you ask it from your audience's point of view, you gain which of these advantages?
you deliver the kind and amount of information they need in a way that's most likely to be appealing and effective
How long should you continue to learn after college?
your whole life
