BUS 271 Test 2

The resume was excellent and the interview was outstanding. This person certainly feels like an excellent "fit" for this company. Should Casey spend the time trying to track down all three references? A) Yes, the paperwork and interview are very limited times to get to know someone. It is possible to be misled. B) Yes, it is a company policy and Casey does not want to risk getting fired over such a small thing C) No, applicants only put down people who like them, so why waste time hearing what people have to say. D) No, Casey is a good judge of character and this one is a winner

A

The screening team found 10 potential matches for the shipping manager, how might a phone interview help thin the list more? A) a conversation can verify the claims made on the resume B) a conversation can verify proper grammar C) a conversation can check for any shyness D) a conversation can verify passion of the employee

A

There are several collaborative technologies today. These technologies have made digital collaborations become simpler and more convenient. Of all the choices available, what features made wikis different from other social and collaborative technologies: A) they are highly collaborative and based on open editing B) they are used more for file storage and retention C) they have an intuitive user interface for collaboration D) they are gay

A

To create a list of questions for a structured interview, where would the interviewer start to find ideas? A) reviewing the requirements of the position B) consulting a thesaurus to find the most accurate phrasing C) asking related job holders what they think is important D) searching for most popular interview questions

A

Tonya's presentation has a slide that includes a large section of an Excel spreadsheet. To keep her on track while she's delivering the slides, she wants to add some bullet points to sum up the spreadsheet. How? A) click on the Insert menu and then choose Text Box B) go to the Drawing menu and choose a box shape C) go to original Excel file, click on the insert menu and choose Text Box D) hit the gwiddy

A

Twitter is one of the top social media platforms in the world. In the US in recent years, its use has ________. A) increased for business purposes B) decreased for business purposes C) stayed about the same D) increased for degeneracy

A

Violet creates a poll to determine what agenda issues should be covered at a big meeting next week. Violet wants to be thorough, so the poll contains 20 questions on each of the 30 possible agenda items to make sure that participants can express themselves perfectly. Which of the following BEST describes the problem with this poll? A) The poll contains more questions than is needed to obtain the information B) The poll does not offer a full range of options C) The poll begs the question D) the poll is gay

A

WHich of the following strategies is best to use when responding with a short message to internal or external criticism? A) acknowledge what you have done, but don't deny it B) use formal language C) deny any wrongdoing on your part D) be extremely passive aggressive

A

What is Twitter's largest contribution to the social media world and technology? A) hashtagging (tagging your posts by topic) B) integration with other social media platforms C) quick and concise posts D) Elon Musk

A

What is a way to tailor your resume for a specific job opening? A) Look for the keywords in the job posting and change the language of your resume to match it B) Put all of your work experiences even if it is not relevant C) Draw attention to the hard skills you have learned from previous jobs D) use your current school email address in the contact information section

A

What is the difference between a panel interview and a group interview? A) In a panel interview, several interviewers meet with one interviewee. In a group interview, one interviewer presents to several interviewees. B) In a panel interview, one interviewer presents to several interviewees. In a group interview, several interviewers meet with one interviewee. C) In a panel interview, you practice in front of a row of people. In a group interview, several interviewers sit in a circle and meet with one interviewee. D) In a panel interview, the interview takes place over the phone. In a group interview, the interview takes place in person.

A

What is the easiest and most efficient way to schedule a remote meeting? A) use scheduling technology such as Doodle or Calendly. B) call everyone and ask them when they are available C) send out three rounds of emails to decide on dates, then times, then verify that everyone is still available D) don't tell anyone whet is going on

A

When a company has just hired a new CEO, why might the company choose to share this news on social media? A) because loyal customers may re-share the company news on their own social media B) to keep competitors from announcing the news on their own social media outlets first C) so that other companies interested in that CEO will know that she is off the market D) to flex on the haters

A

Which of the following best defines a cover letter? A) a professional letter you write to introduce yourself and tell a prospective employer why you qualify for a position B) a lengthy essay detailing everything you have ever done that would make someone want to hire you C) a professional social media post used to introduce yourself to prospective employers D) a professional autobiography in outline form that shows your education, work experience, job-related skills, accomplishments, and more

A

Which of the following best describes what happens in the content, conversation, business step of a phone call? A) The main purpose of the phone call is discussed B) Participants discuss the next steps they need to take C) The organizer establishes who is on the call D) Monkey business

A

Which of the following devices is best for making a video call? A) laptop B) tablet C) phone D) telegraph

A

Which of the following guidelines should you use when critical message to an external company? A) be clear and concise B) be direct C) use harsh, pointed language D) be retarded

A

Which of the following is NOT a good strategy when dealing with a hybrid screen share meeting? A) mute the phone if anyone interrupts someone else B) set up an IM chat so remote participants can ask questions more easily C) tell remote participants who else is in the meeting at the beginning of the call D) show the participants you junk

A

Which of the following is NOT the best practice when creating a calendar entry for a remote meeting? A) inviting every single person that might be interested in the topic, even if it doesn't really affect their job B) putting links, login information, and other technology details into the event entry itself C) giving the meeting a specific, descriptive title D) dancing on camera

A

Which of the following is an essential habit when taking people through a presentation using web sharing? A) Using descriptive, directional language that helps people follow where you are on the screen being shared B) Putting as much information as possible on each slide so you can show fewer slides C) Including a fun animation on each slide D) Plugging your cousin's mixtape

A

Which of the following is the best option for a speech requesting funding for a new line of holiday-inspired fingernail polish? A) "Luck consists largely of hanging on by your fingernails until things start to go your way," said Aaron Alston B) My name is Netty Neighbors and I own Netty Nails C) This proposal outlines Netty Nails expansion request D) You will be excited to hear about this investment opportunity

A

Which of the following is the best strategy to try if there is an echo on the call? A) Make sure neither participant is using speakers B) ask the other person to speak louder into their microphones C) make sure no one's speakers are muted D) Don't say anything. You are the one echoing

A

Which of the following is the best way to communicate large amounts of detailed information or utilize graphics to convey complex ideas to a defined audience? A) a presentation B) a phone call C) an email D) a DM

A

Which of the following should you include on a resume? A) education, work experience, relevant skills, contact information B) what you expect from the position, education, work experience, social security number C) wage/salary expectations, what you expect from the position D) social security number, date of birth, medical conditions

A

Which of the following statements is NOT an appropriate thing for the advocate of the people on the phone to say? A) "I'll repeat what Greg just said for you because it's very important." B) "Do you have anything to add?" C) "We're all laughing because Janet made a funny face." D) "I hate this job with all my being."

A

Which of the following strategies is the best way to discourage people from monologuing and taking too much meeting time? A) do a regular time check B) eject people who talk too much from the call C) mute anyone who speaks for over five minutes D) kill the leader

A

Which of these approaches is NOT a good way to add a new slide or a duplicate slide to your presentation? A) inserting a slide from a different presentation B) right-clicking the slide that precedes the new slide in the thumbnail pane C) clicking the Home tab and using the New Slide menu D) degfebub

A

Which of these scenarios represents the BEST use of an anonymous online poll or survey using a platform such as SurveyMonkey? A) asking your staff specific questions about what they like and dislike about the current employee promotion process because you would like to update it B) asking your staff what they want for lunch on Staff Appreciation Friday C) getting your staff to agree with you that you should stop carrying a specific brand of boots D) to see what their favorite candy is

A

Which platform is the best choice if you want to quickly and concisely reach an audience? A) Twitter B) Instagram C) Facebook D) Snapchat

A

Which platform was most influenced by people's ownership of camera phones? A) Instagram B) Facebook C) Twitter D) Feet Findr

A

You are organizing a video conference. You know that one of your participants is going to leave near the end of the meeting to leave for the airport. Which of the following factors should you consider when choosing a video conferencing tool? A) availability on mobile B) having a high resolution image C) making sure all video windows are arranged equally D) whether your micr0phone is terrible

A

You need to schedule a meeting with eleven people in four time zones. Which of the following is the easiest way to do that? A) a scheduling tool B) a group phone call C) an email chain D) group facetime

A

YouTube's strength is storing and displaying video content. It is arguably however not ________. A) the best place to generate a discussion around content B) well integrated with other social media C) easy to use or search for content D) well used b the elderly

A

Which of the following is NOT a benefit of audio/telephone meetings? A) people can multitask while they talk B) people are used to talking on the phone, so the technology is not intimidating C) hearing people's tone of voice can help you understand their feelings and POV more fully D) there is no camera

A)

A cross-cultural communication problem would most likely be caused by which of the following? A) discussing sports B) clothing choices C) grammar skills C) bchrjnfbhfn

B

A job advertisement says, "We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story." How does this help the company find good candidates? A) candidates will apply since anyone can perform these actions B) it helps candidates determine fit C) it will keep introverts away from applying D) candidates can apply to find out what the next chapter is

B

A web sharing conference is best suited for which of the following scenarios? A) a meeting in which participants do not have a lot of technological knowledge B) a meeting in which participants will discuss and edit a document C) a meeting where five people in different countries will be discussing a problem D) A rap battle

B

A web-sharing conference is best suited for which of the following scenarios? A) a quick five-minute check-in B) a presentation to remote colleagues C) a discussion between members of a team who have not met each other before D) GOAT discussions

B

Alyson is setting up a meeting with her fellow sales team members to share some techniques she's found particularly helpful. They all have busy schedules, so she's decided to create an online poll to find the best time. What should be Alyson's first step? A) Determine her own and the team's availability at the same time B) Determine her own availability for the meeting C) Determine the availability of each team member D) Determine the availability of an Xbox Gaming Session

B

Antonio lives in Tampa, and his boss asks him to use Doodle to find the best time for a remote meeting with store managers in Portland, Oregon and Austin, Texas. Which of these options does Antonio NOT need to think about? A) making sure there is enough time to deal with technology and get the business of the meeting done B) calculating the time zone difference for each of the time slots he is proposing in his poll C) trying to make sure that all the time slots fall within regular work hours D) his grandmother

B

As part of a presentation you are delivering via video conference, you want to show a slide deck you made in PowerPoint. Which of the following is the best way to make sure all participants can see the slides? A) hold up an external webcam to show the slides on your computer screen B) use screen sharing C) describe the slides in detail D) interrupt yourself frequently to ask if they can see

B

As the cultural anthropologist Mary Catherine Bateson said, "The human species thinks in metaphors and learns through stories." What does this mean for how you think about your speeches? A) Keep speeches short B) Use stories and analogies C) Have PowerPoint for all speeches D) Bring a brochure with pictures

B

Claire is trying to remember what her coworker Luke told her about a project deadline. She can't remember whether Luke gave her the information through chat or email. Which of the following features of multi-feature online platforms could best help solve this problem? A) learning only one piece of software or set of commands B) searching through the entire environment C) easy recording of all meetings D) screen sharing

B

Cora is a district manager whose company has just signed up for a video call service, and she's eager to try it, but she wants to make sure she's using it appropriately. For which of these upcoming conversations would video calling make the most sense? A) sharing quarterly sales data that met expectations B) interviewing a manager candidate who currently lives three states away C) showing a promotional video about the new spring products and how to sell them and then discussing it afterward D) twerking compilation

B

Desmond is creating a funny presentation to surprise his staff with at their post-holiday party. He wants to make a slide of a store receipt with a small picture of himself peeking around the edge of it. He should ________. A) crop the photo of himself so only the parts he wants to show are left and then align it with the edge of the receipt B) insert both images on a slide and then use the Send Backwards function to arrange the picture of himself behind the receipt C) create a mock receipt in PowerPoint so he has only one imported image to worry about D) hheehdhdeeheebddhd

B

Donna entered the interview and was surprised to see six interviewers sitting around a table. What might she expect to happen next? A) a request to record the interview B) the group to rotate reading pre-determined questions C) a wide-ranging discussion of topics related to the job D) having their full attention since they won't need to take notes

B

Enzo is just starting a presentation in Google Slides. He wants to choose a theme that will really get his team excited. Finding a theme will be ________. A) challenging; choosing slide themes is a next-level skill in Google Slides B) easy; there are lots of themes to choose from, and it's easy to test-drive themes to see which one he'll like best C) easy because there aren't that many, and they're not all that different from one another D) extremely hard

B

For people who work in diverse organizations, which of the following would be the biggest challenge to working well together? A) awareness of hidden blind spots B) perceived threats to the established order C) too many languagess to understand each other D) chevrolet

B

Frank's coworker said, "Don't worry about one bad speech. Public speaking is not needed for a good career." While nice to say, was this consolation correct? A) No, there may have only been a few in attendance. B) No, effective public speaking helps build character C) Yes, lots of people are afraid of public speaking D) Yes, Frank should work on his research more

B

Freny's team tends to repeat mistakes from past projects, and also seems to forget past successes. What suggestion should Freny make to the team leader to break out of this pattern: A) have one member ensure that cohesion is maintained in the meeting B) have one member track outcomes of meetings and projects C) have one member make sure all parties are heard during the meeting D) kill themselves

B

Hiring seems so expensive to the company with placing and ad, screening applicants on paper, calling for phone interviews, and finally a face-to-face interview. Charlie was still uncertain who to hire. Now what? A) create a weighted average of all the sources B) conduct a second narrow interview C) quickly assemble a team to talk this through with D) let a Human Resource professional make the final determination

B

How long should you continue to learn after college? A) only if you want to change careers B) your whole life C) until your career takes off D) just until the diploma is in your hand

B

If you will be leading or presenting on a group call, a good thing to do is to keep the energy in your voice in which of these? A) drinking a lot of coffee before the call B) standing up if you can, or sitting up straight in your chair as though you were doing an in-person presentation C) pretending you'll get fired if you aren't perfect D) doing a bump

B

In terms of business communication, which of the following best describes the contribution of teams in the workplace: A) writing competition on teams creates better results B) teams accomplish more than individuals C) teams make faster decisions than individuals D) nietn

B

In which of the Five Stages of a Telephone Cal does the host talk about the time parameters and meeting goals? A) the opening/greeting B) establishing expectations/feedforward C) the content/conversation/business D) dirty talking

B

Jill scheduled a very important meeting with her local team to determine how the budget for next quarter will be spent. She scheduled the meeting at 4:00pm on a Friday. Which of the following obstacles might Jill encounter in this meeting? A) Jill shouldn't encounter any obstacles B) participants might be distracted and not focused on the important topic C) some participants might be asleep or not be at work D) some participants might be gay

B

Kasey and Samuel are working together on a project. Kasey created a cool collage by arranging several staff photos and turning them into a single image by using the Group command. Samuel wants to use just one of those photos for a slide he's working on. What should he do? A) take a screenshot of the part he wants and enlarge and edit it B) click on the grouped image, click the Arrange pulldown menu, and click Ungroup. If he's being thoughtful, he should remember to regroup the image as it was once he has the photo he needs C) click on the grouped image, click on the Slide pulldown menu, click Apply Layout, and click Separate Object Elements D) do nothing

B

Laura has to give a presentation to senior nursing staff at a nursing home. The topic of the presentation is new patient-care products Laura's company is introducing. She has the opportunity to talk with the Executive Director of the nursing home before she starts her presentation. Which set of questions is the MOST useful in helping Laura to make appropriate decisions about her presentation? A) Do you have a whiteboard? How long have these nurses worked here? If I bring snacks, do they prefer healthy ones or indulgent treats? B) Are all of your senior nurses native English speakers? How comfortable would they be with an interactive presentation? Is there any terminology I should be aware of to avoid giving offense? C) Are there any cliques or factions among the nurses I should be aware of? D) Where do you guys keep the used bedpans?

B

Monster was an excellent website for job applicants until so many people found out about it. Now there are hundreds of applicants for any position. Should Hazel suggest her company pay for the keyword screening software? A) No, management should not think that machines can replace people. B) Yes, it will scan Resumes for words that match the ad which cuts down the number for personal review. C) No, hiring needs a personal touch for "fit." D) Yes, all the good results needing this hiring mean they have plenty of money to spend.

B

Most social media platforms place heavy emphasis and development on their messaging tools. Which platform does not emphasize these features? A) Instagram B) YouTube C) Twitter D) Facebook

B

Nan is a data scientist working at a large American company. She enjoys her job and gets along well with her colleagues. She also has a stutter, but as long as she speaks slowly, she can effectively communicate with all around her. What can Nan's colleagues do to improve communication with her, and avoid misunderstandings: A) finish her sentences whenever she struggles to say something B) confirm understanding by repeating back what she said C) limit her speaking opportunities to avoid frustration D) bhnhjnhj

B

On Pinterest, users can create and share ________ where they have saved (or "pinned") items. A) memories B) boards C) catalogs D) bulletins

B

Peggy often became frustrated in her Introduction to Psychology course as the professor answered one student question after another, taking the class further and further from the lecture topic. What has gone wrong? A) Nothing is wrong. Everyone should have a say in class B) The professor seems to have lost control of the audience C) Nothing is wrong. The professor us using the audience engagement technique D) The professor is using this as filler when not prepared to lecture

B

Raphael is hosting a video chat meeting. Shortly before the meeting begins, he learns that one of the attendees needs to leave work to pick up a sick child from school and will miss the meeting. Which of the following features of multi-feature online platforms could best help solve this problem? A) learning only one piece of software or set of commands B) easy recording of all meetings C) searching through the entire environment D) fihcbriyvb

B

Rick is scheduling a meeting to discuss marketing strategies for next quarter. He invites the marketing team and a few members from the sales team in case any salespeople want a preview of next quarter's strategy. Which of the following best practices did Rick fail to consider? A) setting appropriate calendar reminders B) indicating whether participants are invited to attend C) anticipating that others might have events not scheduled on their calendar D) there is nothing he can do

B

Ryan is anxious about his first company speech. Which of the following will help him overcome this anxiety? A) Buying a new sport coat to look professional B) Asking a coworker to listen to a run-through of his speech and give constructive comments C) Asking to be scheduled last, when most of the audience are thinking about going home D) Knowing that the audience doesn't know much at all about this issue

B

Ryan is developing a social media plan for his new company. What is a benefit of using Facebook as a hub for all social media activity? A) Facebook has the widest reach, so using other sites is never as important as using Facebook. B) Facebook integrates well with other social media platforms, especially YouTube and Instagram. C) Facebook allows you to schedule posts, which other platforms do not. D) Facebook has all the MILFS on it.

B

Some brands find that using social media is a good way to cultivate a sense of community. One of the reasons for this is that: A) Posting on social media will reach almost all of your customers B) Social media is an inexpensive way to accomplish this goal C) customers on social media tend to buy more products than those who aren't D) to keep Snapchat streaks

B

Stefania has a perfectly researched and written speech. While she might find it a bit intimidating to address so many people, she's sure it won't be that hard to read her carefully-crafted speech because the words are interesting. What is Stefania overlooking? A) Retyping the speech for larger font B) Practicing vocal variety C) Memorizing it instead D) Finding out if there is a teleprompter

B

The interviewing team had a list and rating of knowledge, skills, and abilities to use in review of the 40 job applicants. When this process cut the list to ten, what could be done to make the final selection? A) add a rating for bonus skills B) phone interview C) see if anyone at the company knows one of the ten D) work alphabetically for job offers

B

The main purpose of communication for many men is to: A) create safety B) establish identity C) deepen relationships D) bhjnbhjn

B

The top users of Instagram tend to be ________ interested in creating a personal brand. A) marketing companies B) individuals C) large blue-chip organizations D) athletes

B

Three designers working in different locations recently updated the company website. They want to hold a meeting to show the changes each of them made to the managers of several different departments in the company. Which of the following is the best tool to use in this situation? A) web conferencing with screen sharing B) multi-feature online communication platform C) cell phone call D) VOIP call

B

To create a list of questions for a structured interview, where would the interviewer start to find ideas? A) asking related job holders what they think is important B) reviewing the requirements of the position C) searching the web for most popular interview questions D) consulting a thesaurus to find the most accurate phrasing

B

To increase comprehension and effectiveness on a one-on-one call, which of these is NOT especially useful? A) asking the person to call you back if there's a lot of noise on their end of the call B) thinking about how you want to answer as soon as you sense the person you are talking to has a question C) making sure you state what the call is about even if it seems really obvious D) farting into the mic

B

Twelve candidates appear to good matches for a call center job where outbound calls are placed from the computer and a computer script is followed when someone answers. Once they answer the phone, they have to do some data entry about the client. According to their resumes, all the candidates are qualified. What else could be used to find the best candidate of the twelve applicants? A) nothing, they're equally qualified, so it doesn't matter who is chosen B) a typing test since this job involves computer work C) a grammar test to see if they understand how to use commas D) a recording test to see if they know how to use a recording device

B

Twitter is one of the top social media platforms in the world. In the US in recent years, its use has ________. A) decreased for business purposes B) increased for business purposes C) stayed about the same D) increased for Discord moderators

B

What is a benefit of YouTube as a social media platform? A) ease of video creation B) ease of integration with other platforms C) the sheer amount of content on the platform D) YOUTUBE SHORTS

B

What is a benefit of YouTube as a social media platform? A) the sheer amount of content on the platform B) ease of integration with other platforms C) ease of video creation D) it has PewDiePie on it

B

When is it BEST to use the chat function on web sharing platforms? A) You want to give people a place to have off-topic side conversations B) You want to manage the flow of questions and comments C) People need a place to express their frustrations D) When you need to speak to the manager

B

Which of the following best describes a diverse group of employees? A) Five Chinese men, who have been in the US for six months B) Six American men and three American women, who are from different socioeconomic backgrounds C) Seven Indian women; five have brown eyes and two have greens eyes D) All white Chads

B

Which of the following best describes the meaning of constructive criticism? A) being direct and concise B) avoiding personal attacks or blame C) being as specific D) geyhnbghnbg

B

Which of the following best describes what is meant by using articulation to deal with negative emotions? A) drawing a picture or diagram to express your feelings B) talking with the source of the issue C) walking away from the situation D) nbgybhn

B

Which of the following factors is most important to consider when composing a long team-building message? A) where team members are located B) how can team members respond C) whether team members will agree D) gtyhbghnb

B

Which of the following guidelines should you use when writing an internal criticism of a colleague? A) use only passive language B) keep the tone of your message neutral and objective C) give examples of others who do a much better job D) help me. help me. help me.

B

Which of the following is NOT something you should do to prepare for an interview? A) research the company B) prepare a speech about what your last position was like C) a professional, yet fashionable outfit D) practice answering common questions

B

Which of the following is an advantage to web sharing? A) hand gestures are not visible B) presenters can share diagrams or videos easily C) participants cannot see each other's facial expressions D) there is no advantage

B

Which of the following is an advantage to web sharing? A) participants cannot see each other's facial expressions B) presenters can share diagrams or videos easily C) hand gestures are not visible D) inturnet

B

Which of the following is an example of active voice? A) The letters were put in the wrong place B) You need to cease immediately C) These misleads will be looked into D) nceycbyffb

B

Which of the following is the best description of an informative message in the workplace? A) a message included in a business letter or memo B) sharing meaningful information with others in an unbiased and professional manner C) a note to tell employees about a new change in policy D) gengeg

B

Which of the following is the best example of a negative response to criticism? A) "What do you suggest I do to fix the issue?" B) "This was your fault, too." C) "Thank you for your feedback." D) "I'm gay" - Joe Biden

B

Which of the following is the best strategy to make sure people who are participating remotely in a video call are included in the meeting? A) turn off the phone microphone to avoid feedback B) aim the camera at the person who is speaking C) turn the speaker volume all the way up so the participants can hear the meeting better D) play Kahoot

B

Which of the following is the best strategy to use when participating in a group video call? A) give one person the power to mute speakers B) wait until you're sure the person is finished before you start to speak C) make sure the lighting of everyone's rooms matches D) only speak to yourself

B

Which of the following should NOT be included on a resume? A) job-related skills B) childhood hobbies C) date you left your last job D) volunteer experience

B

Which of the following should you try to avoid in a hybrid web sharing call? A) questions asked in the IM chat feature B) side conversations that exclude remote members C) gesturing at the screen to point out important items D) any racist words

B

Which of the following topics is best suited for a short team-building message? A) a list of improvements B) a status update C) a discussion of whether to start a project over D) gesjaneihfurf

B

Which skill is the supervising manager, Riley, demonstrating when asking the candidate about how the drive-in was and if there were any problems finding the new office? A) active listening B) connecting with the applicant C) planning and preparation D) understanding the job

B

Which would be your best opener for a speech to the salespeople of an insurance company looking to expand from the US to Canada? A) The US has a population of 325.7 million compared to Canada's 36 million people. Think about us expanding sales in Canada. B) Emily Carr says, "It's wonderful to feel the grandness of Canada in the raw." Let's put that grandness to work for company growth. C) Comedian Jim Carey says, "My upbringing in Canada made me the person I am. I will always be proud to be a Canadian." Do you think we can break into that market? D) On average, Canada has around 100 tornadoes a year. How does that matter to you and our company's expansion to Canada?

B

While YouTube is largely different from most social media platforms, it still serves as a useful place to grow your brand. What is the biggest benefit of YouTube as a platform? A) Its different features make it more exciting than other platforms B) Its integration with other platforms makes it easy to share your message C) It's becoming increasingly easy to create videos D) It has YouTube Shorts

B

While you can network anywhere, which of the following are the best places for professional networking? A) online dating websites, shopping malls, nightclubs B) professional conferences, fundraising events, LinkedIn C) profiles on job websites, a high school reunion, writing an article for the local newspaper D) frat parties, sitting on the bus with strangers, Instagram

B

Your first step in creating a new PowerPoint presentation is which of these? A) decide on a font family for your presentation B) go to the presentation gallery to choose a template C) choose a file name for your presentation D) go bananas

B

__________ was arguably the strongest feature of Google Plus. A) The integration with YouTube B) The communities feature C) The easy and intuitive organization D) The plus

B

A manager from another store uploaded to OneDrive a picture of a really cool display for Angela to use in her presentation to her regional manager. What are the steps for Angela to get the photo into her presentation quickly and easily? A) download the photo to a folder on her desktop; click the Insert tab; click on Picture; click on the folder on her desktop; click on the photo; click the Insert button B) open the photo from OneDrive, take a screenshot; edit the screenshot in Photoshop; drag and drop the photo into her presentation C) click on the Insert menu; choose Online Pictures; choose OneDrive from the pulldown menu; click on the folder the photo is in; click on the photo D) stop; drop; and roll

C

A somewhat controversial platform feature that can potentially be used to promote a sale or event is: A) pop-up ads B) politically-oriented posts C) "buy" buttons or links D) a hype video with 2Chainz

C

After the "Air-Allah" incident, which of the following actions did Nike take to increase their cultural awareness? A) apologized to CAIR and avoided doing business with Islamic countries B) asked for forgiveness and continued using the unintentional logo C) consulted with Islamic organizations to ensure logo designs would be more appropriate in the future D) the kept airing it

C

Aruna was born in Mumbai to an Indian mother and a Sri Lankan father. The family moved to Vancouver when she was a baby. Five years later, they all became Canadian citizens. Which of the following would best describe Aruna? A) she is multi-racial B) her daily interactions are challenging C) she is multi-ethnic D) nhjnbhjn

C

As part of a presentation you are delivering via video conference, you want to show a slide deck you made in PowerPoint. Which of the following is the best way to make sure all participants can see the slides? A) hold up an external webcam to show the slides on your computer screen B) describe the slides in detail C) use screen sharing D) Ask them if they can see

C

Cleo has found a short video on YouTube that really captures the mood and energy she wants her staff to strive for during the upcoming back-to-school rush. She should ________. A) not include the video because adding it to the presentation is too hard B) not include the video because it's better for her to just talk through what she wants C) include the video because it's relevant and will add interest and engage her staff D) add her sex tape

C

Companies will often work to create a narrative or story about their brand. They do this in order to foster: A) energy and creativity B) excitement and a customer buzz C) affinity and authenticity D) a small child

C

Esteban has an important meeting with a big customer in a few days. He's been working long hours preparing for this, and feels confident all will go well. The only thing Esteban is unsure about is how to dress for this meeting. What should Esteban do: A) wear his finest suit because it has impressed others B) dress casually to demonstrate how youthful he is C) talk to a colleague who has met this customer D) hehebffhejghbf

C

For which of the following scenarios is web sharing/screensharing the best option? A) You have a Word document you want help editing B) You need to have an emotionally difficult conversation with coworkers C) You need to deliver a PowerPoint presentation to people in a remote location D) You need to get a job, bum ass

C

Fransisco is comparing various social media platforms. Which of the following is a benefit of using Facebook? A) Facebook's implementation of hashtags B) Facebook attracts a younger demographic C) Facebook's integration with YouTube and Instagram D) It isn't Twitter

C

Helena works as a hiring manager at a grocery store chain. She receives hundreds of resumes each week for a variety of positions. While she reviews resumes she always takes note of an applicant's work experience, job related skills and education sections. What do these sections demonstrate? A) If an applicant has enough work history B) If an applicant has no experience in the industry C) If an applicant will be a good fit for the company D) If an applicant will be reliable

C

In terms of a cell phone, which of the following choices best describes the texting habits of Americans? A) they send 67 texts a day, on average B) 43% of Americans use smartphones to send texts C) they make far more texts that phone calls D) we use Snapchat dipshit

C

In the workplace, the concept of "professional language": A) is biased on how much personal information someone shares B) is primarily connected to being very serious C) is subjective and based on several different factors D) nbgyhnbghj

C

In which of the following scenarios is it NOT a good idea to mute yourself on a call? A) You are not speaking much in the call B) You are in a noisy area and cannot leave it C) You are multitasking and don't want others on the call to hear what you are doing D) You are eating

C

In which of the following situations would a multi-feature online platform such as Google Hangouts, Stack, or Amazon Chime be the BEST option? A) a quick check-in with a coworker about their situation for the week B) a remote meeting in which you are discussing the need to lay people off C) a remote meeting in which both video and screen sharing will be needed D) isdbverfg

C

Janine has a naturally low voice. She knows this is what many public speakers strive for. With this ability, she doesn't need to worry about her voice and can focus on her speech's content, right? A) Yes, content is king, and people will remember what she said, not how she said it B) Yes, she should save her voice for her actual speech in front of an audience C) No, Janine should certainly focus on her content, but she should also run it out loud a few times to check for volume and vocal variety D) No, women's voices always command more attention, so Janine should focus on not being too aggressive

C

Jill scheduled a very important meeting with her local team to determine how the budget for next quarter will be spent. She scheduled the meeting at 4:00pm on a Friday. Which of the following obstacles might Jill encounter in this meeting? A) some participants might be asleep or not be at work B) Hill shouldn't encounter any obstacles C) participants might be distracted and not focused on the important topic D) iuwhcyerc

C

Julia is working on an Instagram post that will highlight a particular dog food her company sells. Which is a key consideration for her to keep in mind? A) What time of day the post will go out B) Whether the dog food manufacturer has an Instagram account or not C) How easy it is for a customer to interact with the post D) Whether to advertise cat food or dog food

C

Most of us are comfortable speaking in front of six to ten family members at dinner. Why does the label of "speech" make us so fearful in front of six to ten coworkers? A) They may not love us at work and therefore will pick at all the detail B) We are getting paid at work so they expect a better speaker C) We're afraid of we don't know enough or will get asked a question we can't answer D) At dinner, people don't pay us much attention

C

Nancy wants to ensure that there is a broad evaluation of candidates interviewing for her store. Which of the following is the BEST type of interview to conduct? A) a one-on-one interview B) a series interview C) a panel interview D) no interview

C

Naomi and her management team will be taking part in a meeting with another team via video conference. She has rented a local meeting space with a fixed video camera and a conference and a conference table. She wants to coach her team on best practices for participating in the meeting. Which of these is the most important thing for her to cover? A) all the details of how the technology works so that her team members can troubleshoot plus a reminder to save Q & A for the end of the call B) All the Five Stages of a Telephone Call plus a review of her agenda to dress nicely C) All of the guidelines for one-on-one video chats plus the idea that people are farther from the camera in a group situation, so it's harder to read facial expressions and see when people are getting ready to speak. D) ghdyehdye

C

Ned often needs to call people in other countries. Which of the following is the best method for him to use? A) Google Voice B) cell phone C) VOIP system D) the apple phone app

C

Nyssa has been working as a freelance graphic designer for 15 years. She has accumulated a stable base of regular clients, and she enjoys the work she does for them. However, lately she hasn't been feeling as inspired about her work as she did when she first started. Which stage of career development is Nyssa currently in? A) cultivating B) exploring C) maintaining D) reinventing

C

On Alma's team, people meet online from different time zones and countries. She makes a point of dressing professionally for meetings, even though some of her teammates consider this unnecessary. Regardless of the dress code, this team is as accountable for results as any other team. What type of team is Alma most likely on: A) project team B) management team C) virtual team D) special teams

C

Ryan is developing a social media plan for his new company. What is a benefit of using Facebook as a hub for all social media activity? A) Facebook allows you to schedule posts, which other platforms do not. B) Facebook has the widest reach, so using other sites is never as important as using Facebook. C) Facebook integrates well with other platforms, especially YouTube and Instagram D) It can reach old people

C

Sally had never enjoyed office parties. She tended to stay only as long as she had to, and then left before things got a little crazy. But last week, Sally was promoted, and her co-workers threw her an impromptu office celebration. But, this time Sally decided to join in. At first, her colleagues seemed happy Sally was enjoying a few drinks. But, after a while, some people began hinting it was time to go home, or asked if they could call her a cab. Sally didn't notice the hints, and was the last one present, hugging each person as they left. The next day, she couldn't remember everything from the party, but she was happy with her behavior. How would you describe Sally's behavior at the party: A) friendly B) appropriate C) inappropriate D) retarded

C

Sandra and Raj have worked together for five years. In Sandra's mind, their working relationship has been professional. She was brought up to treat people equally and tries to live that way every day. One day, Raj told her that he'd felt uncomfortable with some jokes she'd made in the last few years. He believed her actions were unintentional, but it had bothered him for some time. He'd been afraid to tell her this for fear of damaging their working relationship. Sandra insisted that Raj was mistaken and that any slights towards him were coming from his imagination. Which of the following choices would best describe what is happening in this situation. A) Sandra is consciously trying to make Raj feel uncomfortable B) Sandra has been misunderstood and falsely blamed C) Sandra is demonstrating unconscious bias D) Sandra is retarded

C

Sometimes communicating through technology requires us to do things that feel kind of unnatural or uncomfortable for us in order to communicate effectively with our colleagues and minimize misunderstanding. Which of these is just as uncomfortable and does NOT really serve a purpose? A) keep your body fairly still so you don't make the person you are talking to dizzy or see you in "grandma-cam" mode B) if you are using an external webcam, you look into it while you are speaking and avoid looking at your computer screen C) you keep your facial expression relatively neutral throughout the call so as not to startle the person you are speaking with D) khebfvierby

C

Stacy is leading a video conference to share a demo of her company's new mousetrap with interested clients. Which of the following factors is most important for her to consider when choosing which video conference tool to use? A) availability on mobile B) making sure all video windows are arranged equally C) having a high resolution image D) including a Kiss, Slap, or Grab video

C

The hiring committee wants to be sure the new employee will be happy with the late afternoon shift and one Friday a month. What question can they ask that will get the most truthful, candid response? A) Will your kids' soccer schedule cause you any conflicts? B) Do you expect overtime pay? C) Which of our shifts do you prefer to work? D) Can you work afternoons and weekends?

C

Tressie already has a Gmail account. To log into Google Slides, she also needs ________. A) to set up Google Slides account B) a two-step verification code from Google Authenticator C) nothing, a Gmail account is all she needs D) apple mail. Bill Gates is corrupt

C

WHich of the following should you bring with you to a job interview? A) a friend or family member B) birth certificate, social security card, bank information C) resume, cover letter, list of references D) a supportive professional contact

C

What is probably the best part of Twitter's platform? A) It's more of a business focused platform B) It has exemplary ability to integrate with other services C) It allows for quick and efficient communication D) It is owned by Elon Musk

C

What is the main difference between discrimination and prejudice, keeping in mind that they sometimes overlap? A) Discrimination is connected to beliefs, while prejudice focuses on actions B) Discrimination can be erased, while prejudice is long-lasting C) Discrimination is biased action, while prejudice refers to thoughts D) Pride and Prejudice

C

What might be a good way to handle conversation if you have an especially large or talkative group on a video call? A) stating that managers are responsible for relaying all questions from their subordinates to the group B) including in the meeting invitation that individuals will be limited to speaking in two-minute increments C) asking people to raise their hands in a way that's visible on camera and then you'll call on them to speak D) hfhfhffhfuie

C

When scheduling a one-hour team meeting, which of the following is the BEST practice? A) let people choose only one-time slot, even if they're available for several of them B) give people large blocks of time to choose from, such as 9:00 a.m. to 2:00 p.m., and then you can narrow down the specific time later C) break up large blocks of availability into one-hour time slots so people can make specific choices D) do it in person

C

Which best describes a resume? A) a professional list of your work experience on LinkedIn B) a professional letter you write to introduce yourself and tell a prospective employer why you qualify for a position C) a professional autobiography in outline form that shows your education, work experience, job-related skills, accomplishments, and more D) a lengthy detailing everything you have ever done that would make someone want to hire you

C

Which of the following are examples of "hard skills"? A) being a good listener, applying common sense, having the ability to work under pressure B) changing a tire, being detail-oriented, displaying reliability C) using Adobe Photoshop, operating a buzzsaw, speaking Mandarin Chinese D) using a coffee machine, locating a restaurant for a company celebration, being flexible

C

Which of the following are skills that employers in a wide range of fields are looking for? A) mastery of dozens of computer programs B) fluency in at least two foreign languages C) writing and speaking clearly D) time management and scheduling

C

Which of the following are the basic stages of a telephone conversation? A) greetings, content, feedback B) content, conversation, business, wrap up, next steps, feedback C) greetings, establishing expectations, content, next steps, closing D) intense silence

C

Which of the following are transferable skills? A) batching print PDF files B) interpersonal skills and managing a social media profile C) problem-solving skills and adaptability D) identifying bone markings that indicate age

C

Which of the following entries is the most effectively worded for including on a resume? A) "I was instrumental in organizing volunteer projects involving over 100 people." B) "I organized volunteer projects for my favorite charity twice a year." C) I organized biannual volunteer projects with upwards of 100 volunteers per event D) "I organized biannual volunteer projects for my favorite charity."

C

Which of the following is NOT a crucial question for deciding which communication tool to use? A) what do we need to achieve in this meeting? B) who is my audience or cohort for this meeting? C) which technological tool is the most cutting-edge? D) who is joe?

C

Which of the following is a best practice for naming a meeting? A) include the word "meeting" B) lists of all attendees C) include a specific topic D) don't include the word "meeting"

C

Which of the following is a disadvantage to web sharing? A) a presenter can share a video with others in the meeting B) participants can all look at the same document together C) hand gestures are not visible D) you can't flash the camera

C

Which of the following is a negative of using Facebook? A) older demographics typically do not use Facebook B) the demographics on Facebook are too wide to create targeted marketing C) Facebook is typically used more by older demographics D) It is owned by Mark Zuckerburg

C

Which of the following is an advantage of a short informative message? A) it is a good fit for formal situations B) it can contain a lot of information C) it allows for a quick response D) ghetehn

C

Which of the following is an advantage to using audio for business communication? A) Audio calls do not allow participants to see facial expressions or body language B) People may take a long time to respond when a decision needs to be made quickly C) Participants who are not technologically savvy can still usually operate a phone D) You can scream your thoughts

C

Which of the following is the best example of an advantage to working with teams? A) teams can talk too much and prevent work from getting done B) teams provide competitive conflict C) teams can help break down projects into manageable tasks D) hghtbngh

C

Which of the following is the best reason to use audio calls rather than emails? A) audio-only calls allow people to multitask, which may make them lose focus B) people may take a long time to respond when a decision needs to be made quickly C) participants can communicate at the same time instead of waiting for a response D) penis

C

Which of the following is the best strategy to make sure people who are participating remotely in a video call are included in the meeting? A) turn off the microphone to avoid feedback B) turn the speaker volume up high so that participants can hear the meeting better C) aim the camera at the person who is speaking D) mute them

C

Which of the following is the best strategy to make sure remote people in a screen-sharing call participate in the meeting? A) keep the speaker level low so remote participants aren't too loud B) mute remote callers to prevent extra static C) set up an IM chat for them to ask questions D) idfkwtph

C

Which of the following is the best strategy to try if one person on a call cannot hear the other? A) The person who can't hear the other should turn off his or her microphone B) The person who isn't being heard should yell loudly into the phone C) the person who isn't being heard should turn up his or her microphone D) do nothing

C

Which of the following is the best strategy to use when participating in a group call? A) shift closer or further away from the camera depending on who is speaking B) make sure the lighting of everyone's rooms matches C) upload a photo of yourself if you don't have the bandwidth to show a video D) Shake your web cam viciously

C

Which of the following places should you look at when making a video call? A) the other participant B) at a different window on your screen C) the camera D) at yourself

C

Which of the following strategies is the best to use when responding with a long message to internal or external criticism? A) use formal language in your response B) point out that you are not the only company to do the criticized behavior C) Think about finding a compromise position that will alleviate future concerns D) gdyhnbghynbgh

C

Which platform uses auto-deleting messages, likely in response to data concerns on Facebook? A) Pinterest B) Instagram C) Snapchat D) World Chat on Clash of Clans

C

Which situation would lead Marilyn to avoid using a panel process again? A) Tom and Brihanna had so many schedule conflict interviews were hard to establish B) It seemed like this process rubber-stamped a decision already made by the VP C) Tom was somewhat hostile to those who might know the inventory software better than he did D) Brihanna brought in so many unique candidates that it was hard to reach group consensus

C

Which traits are typical of the exploring stage of career development? A) feeling stagnant and taking stock of where you are and where you want to go B) selecting or entering a field and looking for upward growth C) identifying your interests and aptitudes and trying out jobs D) attending a professional conference

C

While LinkedIn is very helpful in finding new opportunities, it is sometimes criticized for ________. A) poor user experience B) over-personalization of professional interactions C) vacant or empty exchanges D) being lame asf

C

While browsing a job posting website you see a retail management position for a clothing store that catches your eye. So far you only have management experience in a food retail setting, but you think you can make the change. How should you tweak your resume? A) Write an engaging and unique cover letter and include a professional picture B) include relevant volunteer work or hobbies if you don't have much work experience C) Select work experience that showcases your transferable skills D) Put all of your work experience even if it is not overtly relevant

C

Why do magicians often pull audience members on stage? A) It adds comedy to make an audience member look foolish B) It increases the suspense C) It increases the audience engagement to have someone participate D) It's really not an audience member; it's a person planted in the audience to make the trick look real

C

You are organizing a video conference. You know that one of your participants is going to need to leave near the end of the meeting to leave for the airport. Which of the following factors should you consider when choosing a video conferencing tool? A) having a high resolution image B) making sure all video windows are arranged equally C) availability on mobile D) accessibility for retards

C

You are responsible for setting up a conference call that will include you, your boss, and the head of your division at the corporate office. You will be discussing an important new initiative for your region. Which of the following would be the BEST option for this call? A) a three-way call with each person on their smartphone B) a brand new VOIP system you read about on TechCrunch.com C) the conference function on the phone system at your workplace D) don't do the call at all

C

Your boss wants to go over a PowerPoint presentation you will be giving to the entire staff. She would like you to talk her through it while she's out of town on a work trip. What's the BEST option for accomplishing this? A) setting up a Facetime call on your phone and turning the phone to show her your slides as needed B) sending her the slide deck via email and talking through on a regular audio call C) setting up a web-sharing call using a service such as WebEx or Join.Me D) the correct option

C

Armando saw that the First Line Supervisor job required five years construction experience and a two year Associate's degree. Armando worked construction for seven years and has been a supervisor backup for three years. He graduated high school with a 2.7. Should he apply? A) Yes, his experience will offset the education requirement. B) Yes, he has construction an supervisory experience C) No, his GPA is not strong enough D) No, he does not meet the minimum qualifications set by the hiring manager

D

Caleb wanted the employees to increase their donations to the company foundation. As he gave the annual report on foundation expenditures and benefits, he added uplifting background music in various places. What techniques of maintaining an audience's interest is Caleb using? A) involvement B) suspense C) surprise D) senses

D

Charlie wants to use some creative ways of finding candidates for his Overnight Supervisor position. His best idea is to A) Call regular shoppers and see if they know anyone B) Hire someone to spin a sandwich board out front C) Use huge websites like Monster only D) Go to lunch with coworkers and see if they know anyone

D

Connie paid $25 to attend a speech about retirement planning. Which of the following summaries of the speech would leave Connie most satisfied? A) Three government prosecutions of scams B) Three reasons to become excited about retirement C) Three reasons Fidelity is the right investment company D) Three investment steps to take before retiring

D

Daryl is excited to see an email confirmation of a formal job offer to Desks Inc. The salary is slightly higher than expected. Should Daryl formally accept? A) No. The first offer is never the best offer. Hesitation may cause Desks Inc to offer a bit more. B) Yes. It is better to have any job than no job and this is a good start. C) Yes. Daryl needs to quickly accept and ask how soon the contract can be signed. D) No. It sounds like the company's offer is not complete. Benefits and job duties are not addressed.

D

Have you ever found yourself in the position of having to give a speech and thinking, "I wonder whether anyone will come or even stay all the way through"? What key aspect of the speech have you overlooked? A) Nothing, it is just a boring topic that you're required to talk about B) Having a good joke to start the talk C) Picking a good time and place for the speech D) Thinking about what the audience needs and wants to know about this topic

D

Liam was so anxious to present the team's ideas to the Executive Team that after he handed out the copies, he gently stretched the rubber band throughout his presentation. Was this a problem? A) No, dissipating nervous tension is a good idea B) Yes, the rubber band might break and hit someone C) No, that is why there are slides on the screen for the audience to focus on D) Yes, while this may remove tension, it can easily be distracting to the audience

D

Megan is hiring a new Communications intern to work on the company website and a few new product brochures. What additional information will be the most helpful to make the decision about her work? A) writing a sample press-release B) a formal presentation of her work history C) references related to communications experience D) a portfolio of Megan's work

D

Rather than assign the speech to the Laboratory expert in Asynchronous Transfer Moder (ATM), the company chose to use a communications professional to introduce the new technology to junior engineers. Why? A) The briefer was less expensive by the hour for these junior employees B) The expert had an accident C) The briefer was the only one available that week D) The expert might speak in overly complicated jargon for these junior employees

D

Tamika's boss told her that putting the speech together about the new time card system would take three elements to get everyone convinced. What three things could he be referring to in terms of composing her speech? A) credibility, company policy, employee emotions B) breaking results, company expense, logic C) logic, upper management support, company expense D) credibility, logic, emotion

D

The CEO of a company with many remote employees wants to hold a weekly meeting in which the head of the R&D department demonstrates the new prototypes that his team is working on. Which of the following is the best tool to use in this situation? A) web conferencing with screen sharing B) VOIP call C) multi-feature online communication D) video conference

D

The results from job analysis are put into which two important documents? A) Specification of education and responsibilities of the job B) selection documentation and discrimination statements C) Statement of employee characteristics and statement of defined duties D) Job advertisement and job specification

D

Trudy needs to hire another Second Shift Supervisor. Where might she place an ad? A) the local PBS station B) the break room bulletin board C) tell her coworkers to ask around D) the local newspaper

D

Which is the best title for a speech to the Cashiers association meeting? A) Hear These Cashier Ideas B) My Ideas on Balancing your Drawer C) Learn to Balance your Cashier Drawer D) Three steps to cashier accuracy

D

Which of the following are transferable skills? A) identifying bone markings that indicate age B) interpersonal skills and managing a social media profile C) batching print PDF files D) problem-solving and adaptability

D

Which of the following best defines a cover letter? A) a lengthy essay detailing everything you have ever done that would make someone want to hire you B) a professional social media post used to introduce yourself to prospective employers C) a professional autobiography in outline form that shows your education, work experience, job-related skills, accomplishments, and more D) a professional letter you write to introduce yourself and tell a prospective employer why you qualify for a position

D

Which of the following can career quizzes help you do? A) tell you what you should do with the rest of your life B) identify professions with the highest life satisfaction ratings in your city C) tell you what to wear to an interview D) create a list of your skills and match your skills to job types that use those skills

D

Which of the following is an ineffective strategy for a phone or web conference interview? A) ensuring your equipment is fully charged and operational B) eating while someone else is talking C) eliminating as much background noise as possible D) playing a game on your phone or computer during the interview

D

Which of the following statements may lead to a poor hiring decision? A) Bert is an excellent candidate. Did you notice his prior employer was our competitor? B) Bert is an excellent candidate. Did you notice he spoke Spanish too? C) Bert is an excellent candidate. Did you notice he used our company logo? D) Bert is an excellent candidate. Did you notice his tie was the same as mine?

D

Which would be the BEST first step when developing a job advertisement? A) Review annual earning statements B) Brainstorm on how to keep the job requirements broad C) create a list of all possible KSAs D) write with a specific person in mind

D

While you can network anywhere, which of the following are the best places for professional networking? A) online dating websites, shopping malls, nightclubs B) profiles on job websites, a high school reunion, writing an article for the local newspaper C) frat parties, sitting on the bus with strangers, Instagram D) professional conferences, fundraising events, LinkedIn

D

A furniture factory requires its workers to do physically demanding work. The company is in the process of hiring a new employee to join the assembly line. Given the current work environment does it make sense to use a personality test as part of the hiring process? A) No, the primary KSAs of this position are not related to personality B) No, a multiple-choice test is unfair to applicants C) Yes, these tools provide excellent insight into employee interpersonal skills D) Yes, a personality test will help the company avoid volatile employees

A

A video call is best suited for which of the following scenarios? A) a meeting between five people where a sensitive subject is being discussed B) seven people going over some data C) one person giving another a quick update about a project D) freestyle battles

A

A web sharing conference is best suited for which of the following scenarios? A) a presentation to remote colleagues B) a quick five-minute check in C) a discussion between members of a team who have not met each other before D) your family that you find gross

A

Amelia truly appreciated the paired speakers' sincerity as they moved around each other seemingly inspired by how their topic affected them as they spoke. When she later saw them use identical "choreography" for a completely different speech, how did she probably feel? A) Deceived. Unlikely to trust the speakers because of their artificiality. B) Amazed. Appreciative of the practice. C) Indifferent. It was the content that mattered. D) Entertained. Speakers are the entertainment.

A

As part of a presentation you are delivering via video conference, you want to show a slide deck you made in PowerPoint. Which of the following is the best way to make sure all participants can see the slides? A) use screen sharing B) hold up an external webcam to show the slides on your computer screen C) Describe the slides in detail D) make a brail version

A

Carmelo is in charge of planning a big conference his company is hosting. He wants to determine where to hold the conference so that the most people can attend. Which of the following is the best way to ask participants which location is best for them? A) a polling tool B) asking the nearest 10 coworkers, then picking one most of those 10 coworkers chose C) an email asking for replies D) a plea for help

A

Chris is speaking to his team about his recent project success. Before he went, he reviewed the project's Lessons Learned files to ensure he had the details right. Which characteristic of public speaking was Chris focused on? A) Confidence B) Authenticity C) Practice D) Passion

A

Colleen spends a lot of time teaching new hires how to work the company's calendar system, email software, and video conferencing tool. Which of the following features of multifeature online platforms could best help solve this problem? A) learning only one piece of software or set of commands B) easy recording of all meetings C) searching through the entire environment D) idfk

A

Communication breakdowns and misunderstandings based on religious/spiritual beliefs may happen in the workplace from time to time. A good practice for avoiding these situations would be to: A) approach colleagues with empathy, curiosity, and respect B) assume that all colleagues share the same religious/spiritual beliefs C) ask colleagues to defend their religious/spiritual beliefs D) be racist a lot

A

During a hybrid call, if you are the "phone advocate," which of these things would you do? A. mute the line so the people on the phone won't interrupt B. alert people on the phone about whether specific points are important to them or not C. make sure people on the phone have a chance to participate and ask questions D) fart into the mic

A

Hirra leads a team of male software developers that always gets excellent feedback on the quality of their work. However, she also gets feedback that her team would benefit by being more diverse. What competitive advantage could diversity bring to Hirra's team? A) increased awareness to identify opportunities and avoid blind spots B) improved quality level of software development and design C) increased exposure for successful diverse teams D) nbgyjbhyujnb

A

How does a potential employer use your resume? A) They use the resume to match your experiences and skills with what is needed for the job. B) They use the resume to decide if your personality will fit with the rest of the team. C) They use the resume to decide if you are physically capable of the job D) They use it as a paper airplane

A

If a person can't hear you while you're in a video call, which of the following strategies is most likely to fix the problem? A) make sure that your microphone is on B) make sure that your camera is uncovered C) make sure that you are connected to the internet D) wave at the camera to get their attention

A

In hybrid meetings where several people are together in person and one person is joining via web sharing, which of these is a BEST practice? A) Assigning an advocate so the person web sharing doesn't feel forgotten or ignored B) Starting out each discussion point by having the person who's web sharing talk first C) Asking the person who's web sharing to send their questions via email after the meeting D) Ignoring the annoying person on the call

A

Instagram's top users tend to be: A) users interested in creating a personal brand B) large companies who regularly post pictures about their products C) users interested in integrating their content with YouTube D) liberals

A

JT let classmates in his group projects deliver the presentation component. After college, he looked forward to full-time employment and never having to make a speech again. Will he be safe from speeches in his career? A) No, impromptu speeches are a common occurrence B) No, formal speeches occur in all careers C) Yes, fear of speeches is covered by the ADA D) Yes, depending on the career they select

A

Jerritt called before his interview to verify the location of the wheelchair ramp, which job below could Jerrit be rejected for due to his wheelchair? A) stocking clerk B) stocking department supervisor C) administrative assistant D) cashier

A

Joe needs to schedule a video call to recap a conference he and some of his colleagues have just attended. Two people who will be on the call will still be traveling home from the conference and are not sure where they'll be at the time of the call. What's the most important consideration when Joe chooses which platform to use for the call? A) being available as a mobile app B) having a sharp, high-resolution image C) also allowing screen sharing D) having a game available

A

Karen wants to manage the flow of questions and comments in a large group web sharing call. What is her best option? A) To use the chat feature to allow people to ask questions so she can focus on presenting and answer once she's finished B) To encourage each person to speak up as they have questions C) To use the chat feature to allow people to ask questions so she can answer as they come up D) Don't do anything

A

Karen wants to manage the flow of questions and comments in a large group web-sharing call. What is her best option? A) to use that chat feature to allow people to ask questions so she can focus on presenting and answering questions once she's finished B) to encourage each person to speak up if they have questions C) to use the chat feature to allow people to ask questions so she can answer the questions as they come up. D) to ignore feedback from the retards

A

Karen wants to manage the flow of questions and comments in a large group websharing call. What is her best option? A) To use the chat feature to allow people to ask questions so she can focus on presenting and answer questions once she's finished B) To use the chat feature to allow people to ask questions so she can answer questions as they come up C) to encourage each person to speak up as they have questions D) to kill herself

A

Kate has a video stored on her desktop that's also on the company's YouTube channel. Which version is easier to add to her presentation? A) they're about equally easy B) the one on YouTube because it's already packaged for use in a presentation C) the one on her desktop because it's digitally "closer" D) none. Fart

A

Maddie and Mary have been working on their presentation for a while when they decide to change slide themes. They will need to resize a few text boxes to accommodate the theme graphics. How should they do that? A) click within the text boxes and then drag the anchor squares until they have the size and shape they want B) double click on the text box and the choose Edit Formatting from the dropdown C) nothing; choosing a new theme automatically rearranges the slides to accommodate the theme graphics D) penis

A

Many people try and avoid conflicts in interpersonal communication. But, conflict on a team can also be helpful at times. How can conflict help make a team more productive? A) it can help reduce groupthink and apathy B) passionate arguments help reveal who cares most on a team C) competitive pressure improves everyone's performance D) geeetbe

A

Ned often needs to call people in other countries. Which of the following is the best method for him to use? A) VOIP system B) cell phone C) Google Voice D) Snapchat

A

Nestor's English is very good, but it's not his first language. He's working on a presentation to introduce a new executive fashion line for spring. He wants to talk about the uniqueness of some of the pieces in the line, so he uses an app to find synonyms for "unusual." The app gives him "memorable," "conspicuous," and "exceptional." Which word has the best connotation for his target audience? A) exceptional B) conspicuous C) memorable D) retarded

A

Ollie, who takes his work seriously, is attending a speech given by the CFO of his company about a new benefits package. He knows that some benefits will be enhanced while others are going away entirely, so he really wants to pay attention and capture the details. He arrives in the large meeting room where the speech is being given, and as soon as the CFO begins his talk, the audience is instructed to choose a partner and spend sixty seconds playing catch with a stress ball in order to build team camaraderie. Ollie is most likely to respond to this plan with which feeling? A) Annoyance. The exercise is a waste of time, and he feels manipulated by the forced playtime when bad news is potentially on the horizon B) Relief. A game like this will relieve some of the tension in the room C) Happiness. He needed a new stress ball anyway D) Anger.

A

One way to create interest and excitement around a sale is to highlight the reason for the sale (e.g. "Labor Day Sale"). What is another way? A) Spotlighting the size of the sale B) Create multiple posts or tweets about the size of the sale C) Limit the hours that the sale is available D) Make it into a concert based around the sale

A

Preet needs to find a really high-quality picture of a Mike's Merch store in her area, Clover, Indiana. A Google image search on the store location yields a lot of amateur cell-phone photos. Rather than scrolling through endless bad pictures, what should she do? A) search on "mike's merch clover Indiana stock photo" and scroll through the high quality photos B) do a Google Street view search and take a screenshot of whatever she finds C) search on "mike's merch clover Indiana 480x600px" and scroll through D) search "tig bitties"

A

Sana is preparing a presentation on customer service. She thinks it will be easier to understand her presentation if she has the customer dialogue in one font and the salesperson response in a different font. In order to achieve this, she should look for a theme ________. A) that she likes; she can change the fonts within the theme to whatever meets her needs B) that comes off with two different fonts embedded in it C) that she likes; she can't change the font style, but she can achieve the same effect by changing the font color D) that she hates

A

Shelby knows that it is a company requirement that all new employees formally accept the job offer. Shelby is eager to get this position filled so vacation rotations can start. Won't the employee showing up on Monday be sufficient? A) No, Shelby should include a self-addressed stamped envelope B) Yes, the action of showing up demonstrates agreement to the terms C) No, a formal signature is often needed. This may be completed on Monday. D) Yes, this job duties and pay are pretty standard for the industry

A

Simi needs to find software that will allow her team members to keep track of each other's progress, while working on projects. It should also allow her to coordinate the whole project and make sure everyone is on the same page. What tool would best suit Simi's needs: A) Asana B) Slack C) Excel D) Word

A

Some potential customers might view a mass exchange release as _____? A) spam B) disingenuous C) exciting D) lame

A

Tanya feels overwhelmed by all the updates and emails she receives every day from people in her company. What would be a more structured way for her company to share information: A) use a newsletter B) use meetings for updates C) create email protocols D) hsegdtbe

A

The CEO of a company with many remote employees wants to hold a weekly meeting in which the head of the R&D department demonstrates the new prototypes that his team is working on. Which of the following is the best tool to use in this situation? A) video conference B) multi-feature online communication platform C) VOIP call D) web conferencing with screen sharing

A