Bus Com Test review

Which of the following is an example of an informal organizational communication channel?

A blog is an example of an informal communication channel.

What is the best advice for an American businessperson who is traveling to Sweden on business?

After completing oral negotiations and reaching agreements, confirm the results with follow-up letters.

Which of the following is an example of horizontal communication in an organization?

An example of horizontal communication in an organization involves six marketing reps meeting to discuss ideas for targeting new customers.

Steven included on his résumé the job title "Vice President of Reprographics." A reference check uncovered that he was actually a copy machine operator at Kinko's. Into what ethical trap did he fall?

Applicants for jobs often fall into the self-deception trap. They are all too willing to inflate grade point averages or exaggerate past accomplishments to impress prospective employers.

Brent will be leading a committee meeting and wants to make sure it is effective and efficient. What should Brent do to get the meeting started?

Brent should open the meeting with a three- to five-minute introduction that includes the ground rules to be covered.

Select the most accurate statement about eye contact.

Communicators consider the eyes to be the most accurate predictor of a speaker's true feelings and attitudes.

Morgan has just been appointed to a task force and wants to be a positive member. Which of the following is the best advice you can give her?

Contributing information and ideas is positive team behavior.

Select the least accurate statement about culture.

Cultures are dynamic and over time cultures will change. Changes can be caused by advancements in technology and communication, migration, natural disasters, and wars.

What is the least accurate statement about social networking among cultures?

Digital media is an amplifier. It tends to make extroverts more extroverted and introverts more introverted.

Which of the following U.S. laws is a tool in the domestic anticorruption battle, forbidding off-the-book bribes?

Domestically, the Sarbanes-Oxley Act of 2002 is a tool in the anticorruption battle. It forbids off-the-book bribes.

Which of the following statements about context is least accurate?

Edward T. Hall and other cultural anthropologists have created continuums showing high- and low-context cultures by country.

Elizabeth spends a lot of time listening to her colleagues during meetings. Because she must remember what they say, she is always careful to identify main ideas and recognize the purpose of their messages. Elizabeth is engaging in

Elizabeth is engaging in discriminative listening, which enables her to understand and remember what she is hearing. When engaging in discriminative listening, you must identify main ideas, understand logical arguments, and recognize the purpose of the message.

Which of the following statements about power distance is least accurate?

In Western cultures people are more relaxed about social status and the appearance of power. Deference is not generally paid to individuals merely because of their wealth, position, seniority, or age. In many Asian cultures, however, these characteristics are important and must be respected,

Khalida is responsible for planning a virtual meeting with participants on three different continents. What should she do before the meeting takes place to ensure that it is productive?

Khalida should do all of these ⎯make sure the technology is accessible to all meeting participants, set the meeting time using UTC, and decide what language will be used. In addition, she should provide any necessary training, encourage participants to log on 15 minutes early, and distribute any materials that will be shared.

Lucy works in an office that has nonterritorial workspaces. This is new to her, and she would like to display good open office etiquette. What should she do?

Lucy should speak in a soft voice and wear headphones to cut down on noise. She should also limit chitchat, avoid eavesdropping, and show respect for her colleagues and the common space they share.

Persons from many cultures are moving to countries promising to fulfill their dreams. For generations the two most popular destinations have been

Lured by the prospects of peace, prosperity, education, or a fresh start, persons from many cultures are moving to countries promising to fulfill their dreams. For generations the two most popular destinations have been the United States and Canada.

In conversation with a Korean businessperson who speaks English fairly well, Meaghan discovers that much of what she has just said was not understood by the Korean. In continuing the conversation, Meaghan should

Meaghan should accept blame for the misunderstanding and use simpler language.

Melinda was recently hired as manager of a small retail establishment. She immediately noticed that employees seem afraid to speak with her. She wants her employees to feel comfortable coming to her about anything. What organizational communication barrier is she trying to overcome?

Melinda is trying to overcome barriers caused by lack of trust between management and employees.

Renzo uses his computer to access an online meeting room where he takes part in meetings with his department members. In this meeting room, participants are able to present PowerPoint slides and Word documents, share spreadsheets, demonstrate products, visit Web pages, and use a white board. Renzo and his colleagues are using what type of collaboration technology?

Renzo and his colleagues are using Web conferencing.

Richard is attending an important board meeting with his colleagues to discuss future plans for the company. Many ideas are being presented, and Richard is carefully judging and evaluating what he is hearing. He is also listening to decide whether the speaker's message is fact, fiction, or opinion. Richard is engaging in

Richard is engaging in critical listening, which enables him to judge and evaluate what he is hearing. Critical listening also helps him decide whether the speaker's message is fact, fiction, or opinion. Finally, critical listening helps him decide whether an argument is based on logic or emotion.

Which of the following statements about global competition is least accurate?

Small, medium, and large companies in the United States and abroad have expanded overseas.

What is the least accurate statement about social presence?

Social presence is greater in synchronous communication (live chat, IM) than in asynchronous communication (e-mail, forum post) that is rather impersonal.

Which of the following statements most accurately describes diversity in the workplace?

Team members with different backgrounds are better equipped to create products that diverse consumers require than homogeneous teams.

According to some intercultural experts, the most important attitude in achieving intercultural competence is

The most important attitude in achieving intercultural competence is supportiveness. This attitude requires us to support others positively with head nods, eye contact, facial expressions, and physical proximity.

Kendra is responsible for updating her company's Facebook page with information about products, promotions, and special events. Kendra is using a communication medium called

The term "social media" describes technology that enables participants to connect and participate online in social networks such as Facebook, Twitter, and LinkedIn.

To improve communication and to compete more effectively, many of today's companies have?

To improve communication and to compete more effectively, many of today's companies have restructured and reengineered themselves into smaller operating units and work teams.

For years businesses have been flattening their management hierarchies. This flattening means that

Today employees at all levels participate in critical thinking and decision making, which means that nearly everyone is a communicator.

Which of the following is the best advice for sending professional e-mails on the job?

Use complete sentences and proper punctuation in all e-mail messages.

Lindsay is planning a meeting to develop a new procedure for handling employee grievances. How many participants should she invite?

When decisions need to be made, the best number is five or fewer participants.

Stephen will be starting a new job soon and wants to exhibit proper business etiquette in his new workplace. What is the best advice you can give him?

Written thank-you notes are even better than saying thanks in person.