BUSI Ch 9: Motivating Employees

Vroom's expectancy theory states that the ______.

amount of effort an employee exerts on a specific task depends on expectations of the outcome

The belief that your work makes a difference and gives you satisfaction is an example of

an intrinsic reward

Companies can minimize the perception of unfairness in the workplace by having clear and frequent communication ______.

with all employees

Which of these are basic elements of Taylor's Scientific Method?

-rules of work -time -methods

What were two goals of Taylor's scientific management?

-to benefit both the worker and the firm -to increase worker productivity

True or false: Elton Mayo was the "Father of Scientific Management."

False

What is an essential factor for employee empowerment?

The free flow of communication and information

Which management theory uses time-motion studies to find the one best method for workers to perform each task and then teaches them that method?

Taylor's Scientific Management

Which work was written by Frederick Taylor?

The Principles of Scientific Management

Job enrichment theory is based on the higher level motivators of which two theorists?

-Abraham Maslow -Frederick Herzberg

Taylor's Scientific Method became the dominant strategy for improving productivity in the early 1900s. What other researchers worked with him? (Select two answers)

-Henry L. Gantt -Frank and Lillian Gilbreth

Determine from the list below which items are characteristic of a low-context culture or a high-context culture. Drag the items to the correct spot on the chart.

-Low-context culture= Views relationship building as a waste of time , Places more emphasis on the task -High-context culture= Places an importance on group trust , Workers are encouraged to build personal relationships

Managers can work to improve perceptions of equity by:

-clarifying the results they expect from an employee -clarifying expected outcomes from goals that are achieved -communicating as clearly as possible

The idea that setting ambitious, but attainable goals can motivate workers and improve performance if the goals are accepted and accompanied by feedback and facilitated by organizational conditions is at the heart of which motivation theory?

Drucker's goal-setting theory

Which theory states that an individual will not put forth effort without first evaluating their ability to perform the task and the value they place on the reward?

Expectancy theory

Who wrote The Principles of Scientific Management?

Frederick Taylor

The generational group of managers that expect to give and get more feedback on their work are ______.

Gen X

Job enrichment is most closely related to ______.

Herzberg's higher-level motivators

Which is not an element of scientific management?

Human factors

Feeling personal satisfaction because you perform well is which type of reward?

Intrinsic reward

Which type of management became the dominant strategy for improving productivity in the early 1900s?

Scientific

What feature of self-managed teams allows them to improve productivity?

They have autonomy to make decisions.

In a recent survey, what reason was given by the majority of participants for leaving their jobs?

They wanted opportunities to advance their careers.

What kind of study analyzes which tasks must be performed to complete a job and the time needed to do each task?

Time-motion

Workers in a high context culture find it important to ______.

develop relationships before starting tasks

Free-flowing communication and information throughout an organization are the key to successful ______.

empowerment

Gen X managers are very able to provide employees with because they want more of it themselves.

feedback

_____-____ theory, the basis for Management by Objectives developed by Peter Drucker in the 1960s, proposes that setting ambitious, but attainable goals can motivate workers and improve performance.

goal-setting

While workers in the United States are more task oriented and require information to do their jobs, workers from Korea are more motivated by strong relationships and developing trust to do the same job. That is because Korea is a ______ context culture and the U.S. is a ______ context culture.

high, low

Taylor's goal was to ______ in order to benefit both the firm and the worker.

increase worker productivity

In a recent survey, disengagement was the top reason why employees left their jobs. What reason closely followed as a top reason to leave a job?

lack of appreciation

Maslow's theory states that once needs are met they ______.

no longer motivate

Frederick Taylor was nicknamed the father of ______.

scientific management

Studies about which tasks must be performed to complete a job and the time needed to do each task are referred to as Blank______ studies.

time-motion

Which of the following are examples of factors that contributed to increased worker productivity during the Hawthorne studies?

-Social group membership and informality -Management respect and interaction -Worker involvement in managerial decisions

What are elements of Frederick Taylor's theory?

-determine the one "best" way -teach people the one best way to do their jobs -study the most efficient way to do a task

To use self-managed teams to improve productivity, management must reinvent work by:

-developing workers' skills -allowing autonomy -respecting workers

According to Maslow, higher order needs ______.

are only fulfilled after lower needs are met

Findings during the Hawthorne Studies that still affect management today include:

consulting employees during the decision making process and using their ideas