Busi chapter 11

the need to retrain workers

A challenge for human resource managers because of the change from traditional manufacturing to service and high-tech manufacturing industries is Blank______.

they must update company HR policies and procedures to stay current with legal changes they must stay current with changes in the law

Select all that apply An effect of changing legislation on human resources professionals is that Blank______. (Check all that apply)

It helps maintain employee morale. Explanation Recruiting from within is less expensive and helps maintain employee morale.

What is an advantage of hiring from within?

hay

Which pay system uses a tiered system of pay ranges based on know-how, problem solving, and accountability?

On-the-job coaching Understudy positions Job rotation

Select all that apply Management development programs include:

income, earner, worker, or career

A major factor that has led to more scheduling flexibility is the increase in two- families.

there are few qualified workers able to do those jobs they could transfer their knowledge to younger workers they are able to train new workers to do their jobs

When two or more part-time employees share one full-time job it is called

conducting exit interviews managing payments returning company property

Whether employees are fired, resigning, or retiring, some of the things that must be done include:

compensation Explanation Recruiting qualified workers may be particularly difficult for small businesses who want top talent but often can't afford corporate-level benefits or expensive recruiters to hunt down the best people.

Which area is particularly challenging when recruiting workers for small businesses?

bans mandatory retirement in most organizations allows age restrictions for airline pilots

Select all that apply What were two outcomes of The Age Discrimination in Employment Act?

sex race religion

Select all that apply Under the Civil Rights Act of 1964, it is illegal for employers to discriminate based on:

lateral transfer

Flatter organizations today often reassign an employee to a new job at the same level, which is known as a(n):

legislation affects all areas of human resource management

The effects of legislation on human resource professionals is important because Blank______.

recruiting talented employees, developing and training employees, and scheduling employees to achieve organizational goals Explanation Human resource management is the process of determining human resource needs and then recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational objectives.

As the director of human resource management for Transworld, Jenice's responsibilities include

Independent contractors Temporary workers

Select all that apply Identify some of the job titles that are considered contingent workers.

risk of lawsuits for wrongful termination the loss of investment in training an employee

Select all that apply Reluctance to hire people in uncertain economic times is partially because there are high costs to terminating employees caused by:

re-train workers for more challenging jobs recognize that a company's people are its ultimate resource

Select all that apply The shift from traditional manufacturing industries to high-tech and service industries challenges human resource managers to:

reduces absenteeism saves office space costs

Select all that apply What are two advantages of home-based work for employers?

Lateral or Horizontal

job transfers allow employees to develop and display new skills and learn more about the company overall instead of moving to a new firm.

flextime. Explanation Flextime plans give employees some freedom to choose their work hours, as long as they work the required number of hours or complete their assigned tasks. Many flextime plans require employees to be present for a designated core time.

Lucy is a single parent with a child in elementary school. She loves her schedule because she can go in any time before 10 a.m. that is convenient for her, as long as she is there at the job during the core hours of 10 a.m. to 2 p.m. Lucy enjoys a schedule known as

sick days paid vacation health insurance

Examples of fringe benefits that provide additional compensation to employees beyond wages include: Multiple select question.

complete their assigned tasks work the required number of hours

Select all that apply Flextime is a system that allows employees some freedom to choose which hours to work as long as they:

more single-parent homes new workers who are undereducated employees who want leisure time

Select all that apply The changes in the U.S. workforce that create challenges for human resource managers include:

networking

The process of establishing and maintaining contacts in and outside the organization is called

contingent workers. Explanation Contingent employees do not have the expectations of regular, full-time employment. They include part-time workers (anyone who works less than 34 hours per week), temporary workers (workers paid by temporary employment agencies), seasonal workers, independent contractors, interns, co-op students, and freelancers. Some reports estimate that in many companies, approximately 50 percent of the workforce are contingent workers.

At a local manufacturing plant, about 20 percent of the engineers work full-time as independent contractors for a maximum of three years. These employees are seldom offered benefits but may apply for posted permanent positions within the company during this time. HR experts would designate these professionals as

15

For firms with Blank______ or more employees, the Civil Rights Act of 1964 outlawed discrimination in employment based on sex, race, color, religion, or national origin.

because they can't afford to retire because they enjoy it

For what two reasons would workers who have reached retirement still continue to work?

costs, money, time, resources, expenses, or overhead

Home-based work can save for employers as they can save on office space.

terminating, firing, losing, or discharging

Lost training costs is a factor in ( ) employees.

Job rotation Understudy positions On-the-job coaching

Management development programs include:

Blank 1: labor Blank 2: intensive

Service organizations, such as hospitals and schools, have high employee costs categorizing them as ( )- ( )-.

requires that age must be the determining reason for discrimination to prove any employment action against older workers

Since 2009, the Age Discrimination in Employment Act:

Blank 1: Hay

The ( ) method of compensation relies on job tiers and grade ranges.

setting up interviews, performing background checks on selected candidates, and establishing probationary periods. Explanation Steps are as follows: (1) obtaining complete applications, (2) performing initial and follow-up interviews, (3) giving employment tests, (4) conducting background investigations, (5) obtaining results from physical exams, and (6) establishing trial periods.

The typical selection process has several well-structured steps. This process includes

planning, using a five-step process. Explanation All management, including human resource management, begins with planning—using the five-step human resource planning process.

Eloise, the director of human resources at her organization, is working to determine its human resource needs for the next five years. Eloise's first course of action is

compensation or pay

Fringe benefits such as health care, paid vacation, and sick days provide additional ( )to employees.

selection

Gathering information and deciding who should be hired, under legal guidelines, in the best interest of the organization and the individual is the ( )process.

360-degree review Explanation The 360-degree review calls for feedback from all directions in the organization. Instead of basing an appraisal solely on the employee's and the supervisor's perceptions, management gathers opinions from those under, above, and on the same level as the worker.

In order to get a comprehensive evaluation of the computer programmers she managed, Julia organized a(n) __________, where she asked immediate coworkers and others that worked closely with the programmers to participate in the evaluation process.

the preferences of Gen X and Millennial workers the increase in two-income families

Increased flexibility in scheduling has become an important benefit for employers to offer because of:

contingent workers

Individuals who are part-time, temporary, or seasonal workers are classified as Blank______.

Blank 1: technical

The change from traditional manufacturing to service and high-tech manufacturing requires highly ( ) job skills.

it allowed them to enter established networking systems

The decision of the U.S. Supreme Court in 1988 giving access to certain clubs to women was important because:

fewer layers of management leave fewer advancement opportunities. Explanation With flatter corporate structures, there are fewer levels for employees to reach than in the past. More employees are being moved over to a new position instead of promoted up.

The effect of downsizing and the resulting flatter corporate structures is

recruitment

The process for obtaining qualified people is:

job description. Explanation The job description specifies the objectives of the job, the type of work, the responsibilities and duties, working conditions, and the job's relationship to other functions.

"Clerical worker, with responsibilities for answering phones, greeting clients, filing for human resources department, occasional weekend work required." This is an example of a

individual or individual's

A difficult task is measuring and rewarding performance on teams while at the same time rewarding team performance.

rewarding individuals erodes cohesiveness

A problem in developing effective compensation for teams is that:

flextime

A(n) ( ) plan allows employees to adjust to work-life demands.

a shortage of workers in areas such as computer technology

Challenges for human resource managers today include:

networking systems

Clubs that denied membership to women became illegal in 1988 because they prevented women from having access to Blank______ open to men.

know that their hiring efforts will allow them to serve their diverse customers better. Explanation Companies that take the initiative to develop female and minority managers understand three crucial principles: (1) grooming women and minorities for management positions isn't about legality, morality, or even morale but rather about bringing more talent in the door, the key to long-term profitability; (2) the best women and minorities will become harder to attract and retain, so companies that commit to development early have an edge; and (3) having more women and minorities at all levels lets businesses serve their increasingly female and minority customers better.

Companies that make a concerted effort to develop female and minority managers

be directly related to performance on the job. Explanation Employment tests should always be directly related to the job or else they can be legally challenged.

Employment tests must

apprentice. Explanation An apprentice is a person who spends several years in training at a skilled trade occupation alongside qualified workers.

Mateo's family owned a plumbing company with a reputation of excellent workmanship. When Mateo joined the business, his father required him to spend several years working alongside two licensed plumbers. In business, we call Mateo's starting position a(n

management development programs

On-the-job coaching and job rotation are examples of Blank______.

Demographics such as age and education level Languages spoken Specialized skills

Select all that apply A human resource inventory should include which of the following types of information about employees?

training and development recruitment and selection developing compensation systems

Select all that apply Human resource managers perform several important functions so the organization has the people it needs to achieve its goals. They include:

Blank 1: home or off Blank 2: based or site

Some workers who are ( )-( ) may be able choose their own hours, interrupt work for child care, or take time out for personal reasons.

a performance appraisal

The information gathered from comparing an employee's work to an established standard is Blank______.

organizations recognize that employees are their ultimate resource changes in the law have rewritten traditional practices

The roles and responsibilities of HRM professionals have evolved primarily because:

job-sharing

The schedule that lets two or more part-time workers share one full-time job is:

human resource inventory

The tool that lists ages, names, education, capabilities, training, specialized skills, and other relevant information about an organization's employees is called a Blank______.

orientation

The training that is provided to new employees that initiates them into the organization's policies, practices, and objectives is called:

the evaluation of employees' job performance and contributions to the organization

What is a performance appraisal?

prohibits discrimination in hiring, firing, and other areas on the basis of race, religion, creed, sex or national origin Explanation Title VII prohibits discrimination in hiring, firing, and other areas on the basis of race, religion, creed, sex or national origin.

What is the mandate of Title VII of the Civil Rights Act?

gain-sharing Explanation Gain-sharing systems base bonuses on improvement over past performance.

When Sofia joined Data Wizards, Inc., she automatically joined an employee team. The company motivates team members through a __________ system, where team members receive bonuses based on goals set since the last time the team's performance was evaluated.

on-the-job training

When a new employee is trained at the work site by observing an experienced worker and then doing the task, it is Blank______.

offboarding

When an employee leaves the organization, whether by firing, retiring, or resigning, the process is known as ( ).

two-year degree or equivalent work experience; recent college grad with B.S. in accounting or finance Explanation The job specification part of the job analysis consists of a statement designating the minimum academic and experience credentials required to hold the position. It is about the qualifications of the person who will be performing the job.

While performing a job analysis, Lilia, the human resource manager, wrote the following job description and job specification: "Entry level accountant. Responsible for general ledger accountability, (GAAP), financial reporting and analysis, and other special projects as assigned. Requires strong oral and written communication. This is a full-time, entry-level position. Candidate must have a two-year degree or equivalent work experience; recent college grad with B.S. in accounting or finance."What is the job specification for this position?