BUSI week 5 ch 8 BUSI week 5 ch 9

Which are benefits of the grapevine in organizations?

-It is associated with the drive to bond among workers -It provides information not available through formal channels -It is often used to transmit corporate culture

Direct communication between executives and employees helps ______.

-improve empathy for decisions made higher up the hierarchy -improve executives' understanding of problems -minimize filtering

*Important factors in selecting a socially acceptable channel of communication may include ______.

-individual preferences -organizational, team, and cultural norms -symbolic meaning of a channel

*Examples of having similar codebooks when encoding and decoding messages would include ______.

-using math symbols to write an equation -speaking the same language

Rank the following types of communication channels according to the amount of social presence they have, with the channel having the least social presence at the bottom.

1.A face-to-face conversation between sisters at a coffee shop 2.A smart phone video call between two friends 3.A scheduled conference call among a team of co-workers 4.A promotion email sent to a distribution list

Which model recognizes the role of the receiver in communication?

Active listening

When the volume of information received exceeds a person's ability to process it, it is known as ___ _____ .

Blank 1: information Blank 2: overload

According to research, which of the following would likely be the most persuasive type of communication?

Face-to-face interaction

Which of the following statements about interpersonal communication is true?

It depends on the receiver's active listening performance.

A less-formal approach to direct communication with top management involves senior executives getting out of their offices and casually talking with employees on a regular basis. What term is used to describe this process?

Management by walking around (MBWA)

What are types of verbal communication?

Oral communications Written communications

Which is a component of active listening?

Responding

What important social need is supported by the grapevine?

The drive to bond

True or false: Nonverbal gestures differ from one culture to another.

True

Which of the following social media focuses primarily on forming communities and sharing information and has less emphasis on revealing personal identity?

Wikis

*Synchronous communication is preferred over asynchronous communication when:

a complex issue needs to be discussed. information has high immediacy.

A work group chooses to have 5-minute "stand-up" meetings at the start of each day rather than weekly staff meetings. This is an example of social ______ of the communication medium.

acceptance

Social media are internet-based tools that ______. Multiple select question.

allow users to generate and share information enable conversations between users facilitate the forming of communities or groups

Barriers to communication include ______.

ambiguity of language

One way of improving the chances of getting your message across is to ______.

be empathetic and sensitive to the receiver

An advantage of using the Internet for internal communication, such as e-zines, is that online communication ______.

can be prepared and distributed quickly

Effective ______ is essential to organizations because it is needed for employees and work units to synchronize their work.

communication

The process by which information is transmitted and understood between two or more people is___ .

communication

Workplace design, Internet-based communication, and direct communication with management are strategies for improving ______.

communication flow

*One important function of communication in organizations is to ______.

coordinate the work of employees

*In the communication process model, the receiver _______ the message.

decodes

*Deliberate gestures, such as shaking one's head, ______.

differ in meaning depending on the national culture

**The medium of choice in most workplaces today is text-based______ communication because it is asynchronous, can be sent to many people at once, and can quickly transmit attached information. (Enter one word in the blank.)

digital, e-mail, electronic mail, or email

The strategies for improving communication throughout the organization's hierarchy include ______.

direct communication with top management Internet-based communication workspace design

The highest level of media richness is ______.

face-to-face communication

Nonverbal communication includes ______.

facial expressions

*In the communication process model, the message must first be ______ and ______ by the sender before transmitting it.

formed; encoded

*An advantage of using text-based digital methods to communicate in the workplace is that they ______.

have become critical for coordinating work

Communication "codebooks" are dictionaries of symbols that include languages, gestures, and:

idioms

The situation in which the volume of information received exceeds the person's ability to process it is known as ______.

information overload

*Most companies today publish company magazines and other information using e-zines on the _____ .

internet, web, World Wide Web, web page, webpage, or intranet

Specialized words and phrases for specific occupations or groups, known as_______ , creates barriers to communication for those who lack the codebook.

jargon

An example of cross-cultural barriers to communication is ______.

language

The volume and variety of information that can be transmitted during a specific time is ______.

media richness

Communication barriers, such as jargon, language ambiguities, or different codebooks, are called ____.

noise

Facial expressions and gestures are examples of ____ communication channels.

nonverbal

Changing another person's beliefs, attitudes, and behavior using facts, logic, and emotional appeals is the definition of _______.

persuasion

The extent to which a communication channel creates psychological closeness with others is called social _____ .

presence

You can improve the chances of getting your message across if you ______.

remove ambiguous words empathize with the receiver time it when the receiver is not distracted

When men communicate they ______.

see conversations as negotiations of status and power

Workplace design can be used to improve communication in organizations by ______.

shaping the frequency of communication

The extent to which communication channels require or allow the sender and receiver to be actively involved in a conversation at the same time is called ______.

synchronicity

*Important factors to consider in selecting the most appropriate channel of communication include ______.

synchronicity social presence

*Which of the following is the best definition of communication?

the process by which information is transmitted and understood between two or more people

Effective interpersonal communication depends on ______.

the receiver's capacity for active listening the sender's ability to get the message across

*Social acceptance and media richness are ______.

two sets of factors in choosing communication channels

When women communicate they ______.

use rapport talk to build relationships

*Cross-cultural differences that create barriers to communication include ______.

voice intonation silence language

Jargon creates barriers to communication ______.

when the receivers do not know the jargon

Grouping employees into team spaces to improve communication between team members is a ______ design strategy.

workspace