Business Behavior

Mickey and Minnie disagree on where to hold their organization's annual conference - California or Florida. In order to appease Minnie, Mickey gives in quickly and lets her schedule the conference where she wants it. Mickey's reaction to this conflict is one of:

Accommodation

An employee is badly hurt in an accident. When his disability insurance runs out, a fellow employee anonymously gives him enough money to live on for three more months until he is able to return to work. The giver does not want to be identified or repaid. This is an example of:

Altruism

Organizational citizenship behaviors:

Are actions by organizational members that exceed the formal requirements of the job.

When making a decision, Peter refuses to consider an alternative that he feels may be unethical. Peter's decision making process is guided by:

Bounded Discretion

In general, managers most often fail in organizations because they:

Cannot work effectively with others

Sanjay is having a very difficult time with a personal relationship at home. Consequently he has really immersed himself into his work, where he finds great fulfillment. What relationship between job and life satisfaction explains Sanjay's situation?

Compensation Effect

"Marina acts differently than everyone else." What signal does this represent in Attribution Theory?

Consensus

The ability to put yourself in another person's situation in order to understand how they might be feeling is:

Empathy

Stan had a tight client deadline to meet. He worked all weekend and was able to meet the deadline. Stan's boss publicly praised him for a job well done, and Stan really felt good because he valued his boss's acknowledgement. What motivational theory best explains this situation?

Expectancy

Alex is a financial analyst who graduated with honors from his university five years ago. He has a bachelor's degree in economics. His friend Martina is an engineering manager with an MBA. Martina has been employed for almost ten years. Both Alex and Martina work for the same company, and both work long hours, about 65 hours per week. Alex learned that Martina's salary is $40,000 more per year than his own, and consequently feels that he is being treated unfairly. What theory describes this situation, and what could Alex rationally do in this situation?

Expectancy Theory; Change his inputs

Suppose that you observe your neighbor running away from a dog who comes into your yard during a picnic. You've seen your neighbor run from dogs before, in fact, he runs away from all dogs. However, you didn't see anyone else running away from this dog. You would say that he ran away from this dog because ______________, which is an example of a ______________ attribution.

He is afraid of dogs; internal

Daniel regularly surfs the internet and texts friends during department meetings. This is an example of:

Incivility

High achievers will perform best on jobs that provide:

Intermediate difficulty, performance feedback, and control over results.

Which statement about leadership is true?

Leadership can be exhibited by persons other than those formally designated as leaders by the organization.

Mark is very unhappy at his job. He thinks his prospects for finding a new job are pretty good, despite the high unemployment rate. In fact he is getting some positive responses on a few of the jobs he has applied for. Mark's wife thinks it is too risky to take a new job given uncertain economic conditions and pressures him to stop looking. Mark heeds to his wife's pressure and stays at his old job. Mark's coworker Abe is also very unhappy. He sees his chances of landing a new job as highly unlikely, so he doesn't bother looking. What types of organizational commitments are Mark and Abe displaying?

Mark: Normative, Abe: Continuous

Jan is very competitive and is driven by results. Jane on the other hand feels most comfortable when her work is predictable and she can refer to company policies to get her job done. What organizational cultures would Jan and Jane, respectively, prefer?

Market/Hierarchy

In applying Needs Theories of Motivation, one thing a company could do is to:

Promote a healthy workforce.

According to Herzberg's Two Factor Theory, which of the following factors is a "motivator"?

Recognition

A position in a group that has attached to it a set of expected behaviors is called a/an:

Role

What is a potential example of fundamental attribution bias?

Sarah explained her co-worker's poor performance by saying that her co-worker is not very intelligent.

Li is an accountant by training, although she now works in Human Resources. There are problems within her department: morale is low, employees are dissatisfied, and communication is very poor among employees. When asked how her department is doing, Li responds by saying they are right on target meeting their monthly budget targets and training expenses are 10% lower than last year. Li's misinterpretation of the situation is called:

Selective Perception

Juanita is very concerned about having positive relationships in her work group and always tries to be supportive of her group members. She is occupying what role in the group?

Socio-emotional

Marian moved from her spacious office, to one that was much less desirable. Although she was not happy about this, she didn't complain. She exhibited what type of organizational behavior?

Sportsmanship

A research project reported the following: A visitor from Cambridge University visited three classes on a US college campus. To one class, he was introduced as a student from Cambridge. To another class, he was introduced as a research assistant from Cambridge. To the third class he was introduced as a faculty member from Cambridge. Students from each class were asked to estimate the visitor's height. In the class where the visitor was introduced as a faculty member from Cambridge, students estimated his height as three inches taller than when he was introduced as a student from Cambridge. What was going on it this research study?

Status of the target person influence peoples' perceptions

The Value Theory suggests that people are dissatisfied with their jobs when:

The outcomes they receive from the job do not match the outcomes they desire.

According to the Daniel Pink video about motivation and rewards, when might extrinsic rewards (for instance money) work best?

When the task performed is relatively formulaic