Business Ch 7

What is an advantage to departmentalization by customer?

Departmentalization by customer allows the firm to deal efficiently with unique customers or customer groups.

Which of the following is NOT a potentially negative consequence of job specialization? a. Boredom and dissatisfaction with jobs b. Poor quality of work c. Less injuries d. Higher rater of absenteeism e. High employee turnover

Less injuries

___ structures provide flexibility, enhanced cooperation, and creativity, and they enable the company to respond quickly to changes in the environment by giving special attention to specific projects or problems.

Matrix

In this type of culture (popular in large banks and investment firms), you have employees who are passionate, energetic, goal-oriented, and have a sense of purpose and excitement for their work.

Mercenary culture

Which of the following is NOT a factor that influences whether a firm is decentralized? a. a code of ethics b. prior use of centralization and decentralization c. the abilities of lover-level management d. the nature of decision risk e. the external environment

a code of ethics

When the decision to be made by a business are risky and when low-level managers are not highly skilled in decision making then the company tends to be more:

centralized

All of the following are potential disadvantages of committees, EXCEPT: a. committees may have one person who dominates the committee process b. committees have deliberations that take longer than individual actions c. committees may undergo unnecessary compromise d. committees make more accurate decisions that individuals

committees make more accurate decisions that individuals

The inner rites, rituals, heroes, and values of a firm are known as:

corporate culture

Giving employees not only tasks by also the power to make commitments, use resources, and take whatever actions are necessary to carry out those tasks is the definition of:

delegation of authority

The form of departmentalization that groups jobs that perform similar functional activities, like finance and marketing, is called:

departmentalization by function

When a company looks to departmentalize by areas of business like Japan, America, and Australia it is exemplifying ___.

departmentalization by location

Which characteristic does NOT support a narrow span of management? a. a great deal of interaction is required between supervisor and workers b. new problems arise frequently c. workers are physically located far from one another d. the manager has much work to do in addition to supervising workers e. few new problems are expected to arise

few new problems are expected to arise

If the span of management is wide, ___ levels are needed, and the organization is ___. If the span of management is narrow, ___ levels are needed, and the resulting organization is ___.

fewer; flat; more; tall

An informal channel of communication separate from management's formal official communications related to a job or organization that can sometimes be gossip is called a:

grapevine.

What is a group created by the members themselves to accomplish goals that may or may not be relevant to an organization?

informal group

To combat the potential negative consequences of specialization, managers often turn to ___, the systematic shifting of employees from one job to another.

job rotation

One reason for ___ is efficiency. People can perform more efficiently if they master just one distinct task rather than all tasks.

job specialization

Which of the following is NOT a disadvantage of a network structure? a. low morale of hourly workers b. problems controlling the work quality of other organizations c. high turnover of hourly workers d. lack of a clear hierarchy e. no centralized leader

no centralized leader

As a company grows, it may become necessary for it to create a(n) ___, which is a visual display of the organizational structure, lines of authority (chain of command), staff relationships, permanent committee arrangements, and lines of communication.

organization chart

Which of the following is NOT a major consideration when organizing a business? a. departmentalization b. job design c. delegation d. span of management e. production of a good

production of a good

A committee that is established to investigate a major problem or pending decision of the firm (for example assessing the pros and cons of a potential merger) is known as a(n):

task force

A ___ span of management exists when a manager directly supervises a very large number of subordinate employees. A ___ span of management exists when a manager directly supervises only a few subordinates.

wide; narrow