Business Chapter 5 Test

Which of the following practices is most likely to strike the right tone in a business message?

Using common words.

Studies cited in The Wall Street Journal's Career Journal suggest that during face-to-face communication, 38% of meaning comes from tone of voice.

true

Studies cited in The Wall Street Journal's Career Journal suggest that during face-to-face communication, the body language of the speaker conveys maximum meaning to the listener.

true

For making an effective business presentation, one should:

use clear transitions as one moves from point to point.

When using block paragraphs in messages, one should:

use single spacing

A business email should have a compelling subject line.

true

In American culture, older people tend to experience negative age bias more often than younger people.

true

In the context of communication, taking notes helps one concentrate and listen better.

true

Which of the following statements avoids gender bias?

A manager who does not lead by example is a poor manager.

Which of the following statements is true about listening?

For most people, listening is much slower than thinking.

Who among the following individuals uses nonverbal communication?

Herbert maintains eye contact with this employees while talking to them

Maurice, the marketing head of a nonprofit organization, always begins his presentation on a project by sharing lesser-known facts and figures about the impact of the relevant issue. This helps the members of the audience get a better picture of the importance of the issue and makes them more attentive. Given this information, it can be assumed that Maurice uses _____ to open his presentations.

a startling statistic

Louis, a psychoanalyst, began his presentation on nonverbal communication by telling the story of a young boy who had the habit of sucking his thumb. He used this example to explain the different behaviors that adults display in the workplace. In the given scenario, Louis used a(n) _____ to open his presentation.

anecdote

When writing high-impact messages, a _____ is an invaluable tool that you can use to engage your reader's attention whenever you have more than one of anything in your writing.

bulleted list

David, a German, and Rohit, an Indian, are representing their respective countries at a global summit. Unaware of each other's social practices, both David and Rohit is not able to communicate properly with each other. During lunch, Rohit eats bread with his hand, whereas David uses a fork and knife. This further reinforces their negative impression of each other. Which of the following communication barriers are David and Rohit facing in the given scenario?

cultural barriers

Ron, an employee of Orifeon Corporation, is involved in various fraudulent activities. His team members find out about Ron's behavior and report it to their manager, Jaden. Jaden decides to discuss this issue with Ron. In this scenario, which of the following communication channels is Jaden most likely to use?

face-to-face meeting

A business email should have as many attachments as possible to communicate a message.

false

In face-to-face communication, the verbal content of the message conveys much more meaning to the listener than the tone of voice and body language.

false

Studies suggest that three days after a presentation, people retain more from an oral presentation than from a visual presentation.

false

When drafting an email using block paragraphs, you should use single spacing between paragraphs.

false

Martin, the CEO of a company, always uses statements such as "The manager who trusts his employees will earn the respect of his employees" and "The best employee is he who listens to his boss" while addressing his employees. Given this information, it can be concluded that Martin shows _____.

gender bias

_____ is a form of communication that does not involve the use of words.

nonverbal communication

The employees of Marconium Inc. often feel that they cannot comment on the management policies of the company even though there is no rule that prevents them from being critical of the management. In the given scenario, the employees of Marconium Inc. are facing a(n) _____.

organizational barrier

Which of the following communication channels helps your audience benefit from hearing your tone and how it changes through the chat?

telephone conversation

Research done by Edward P. Bailey, noted professor and business communication author, affirms that it is OK to split infinitives in written business communication.

true